Click n Collect
Click n Collect is a private smart locker vendor combining modular temperature-controlled hardware with a cloud SaaS management platform, serving grocery, retail, nonprofit food banks, pharmacy, and residential buyers globally via direct enterprise sales and channel partnerships.
- Company typePrivate
- Founded2017
- HeadquartersHobart, Australia
- Headcount11–50
- GTM typeB2B
- OfferingHardware or Manufacturing
What Click n Collect does
Click n Collect is a private provider of smart locker systems that combines modular temperature-controlled hardware with a cloud-based SaaS management platform for unattended pickup, returns, and food distribution. The product family spans four temperature profiles — frozen/refrigerated, heated, controlled-ambient, and passive parcel — which can be mixed within a single installation and are managed remotely via PIN/QR access, automated SMS/email notifications, real-time temperature monitoring, and a browser/mobile management console. The platform exposes APIs and webhooks for POS, ERP, ecommerce, OMS, and last-mile logistics systems, with a native integration into Feeding America's OrderAhead platform, and is certified to NSF, UL, CE, UKCA, ADA, and DOE standards.
The company serves four primary verticals: grocery and supermarket (e.g., Tesco, Woolworths, GetBlok Farms, Fresh St Market), retail (e.g., Muscat Duty Free, Supercheap Auto), nonprofit and food assistance (e.g., HealthLinc, NNEMAP Food Pantry, Northern Illinois Food Bank, multiple Feeding America affiliates, the Beaver County YMCA), and — with pharmacy and residential/property management. Go-to-market is a consultative direct enterprise and mid-market field-sales motion initiated through website contact forms and case-study downloads, supplemented by channel partnerships with food banks, community organizations, schools, and health clinics that act as host sites. Click n Collect does not appear to use third-party resellers; instead, it deploys regional support teams across the US, UK/Europe, South America, Middle East/Asia, Africa, Australia, and New Zealand to deliver installation, training, and 24/7 maintenance.
Revenue is generated through three streams: capital hardware sales starting at approximately US $10,000 for parcel units and US $25,000 for grocery/temperature-controlled units, recurring SaaS subscriptions for the management platform, and professional services covering installation, configuration, training, and 24/7 support under multi-year contracts. Pricing is quote-based and excludes freight, delivery, installation, software setup, and ongoing licensing fees; the company additionally provides free grant proposal templates for nonprofit clients seeking funding for food locker programs.
Click n Collect firmographics
Firmographics- Name
- Click n Collect
- Legal name
- Click n Collect
- Website
- https://clickncollect.com
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Click n Collect is a private smart locker vendor combining modular temperature-controlled hardware with a cloud SaaS management platform, serving grocery, retail, nonprofit food banks, pharmacy, and residential buyers globally via direct enterprise sales and channel partnerships.
- Ownership category
- akta.pro rank
Click n Collect industry classification
Industry- Product category
- Smart Locker Systems
- NAICS
- Ventilation, Heating, Air-Conditioning, and Commercial Refrigeration Equipment Manufacturing (33341), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Electronic and Precision Equipment Repair and Maintenance (81121)
- SIC
- Refrigeration & Service Industry Machinery (3580), Air-Cond & Warm Air Heatg Equip & Comm & Indl Refrig Equip (3585), Services-Prepackaged Software (7372)
- akta.pro primary industry
- Smart Access & Locker Technology Providers (Hardware, Software, Access Control) (TLAAAMAH)
- akta.pro secondary industry
- Cold Chain & Temperature-Controlled Storage Equipment (IMAHAKAJ)
Keywords
Where Click n Collect is headquartered
LocationHeadquarters
- HQ city
- Hobart
- HQ country
- Australia
- HQ region
- Oceania
Offices5 records
Markets served
Click n Collect business model
Business model- GTM type
- B2B
- Offering type
- Hardware or Manufacturing
- Cost components
- Supply Chain, Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- Smart Locker Hardware Sales: Sale of modular locker hardware including parcel, refrigerated/freezer, controlled-ambient, and heated locker systems. Hardware is sold as a capital purchase with pricing varying by type, temperature configuration, indoor/outdoor specification, scale, and customization.
- Software and SaaS Platform: Cloud-based locker management software delivered as a service, integrated with hardware. Includes remote monitoring, real-time analytics, access control, and system management.
- Professional Services: End-to-end services including expert installation, system configuration, staff training, and ongoing 24/7 maintenance and support.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Multi-year contract | Parcel Locker System — from US $10,000+ |
| Unit Pricing | Multi-year contract | Grocery / Temperature-Controlled System — from US $25,000+ |
| Other | Multi-year contract | Custom / Made-to-Order Systems — Quote-based |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels4 records
Click n Collect product offering
Product offeringCore offering
Click n Collect manufactures and sells modular smart locker hardware (frozen/refrigerated, heated, controlled-ambient, and parcel/passive-ambient units) combined with a cloud-based SaaS management platform that enables unattended order pickup, returns, and 24/7 secure collection. The system uses PIN/QR authentication, automated SMS/email notifications, real-time temperature monitoring, and an API suite integrating with POS, ERP, ecommerce, order management, and Feeding America's OrderAhead. End-to-end professional services cover consultation, installation, configuration, staff training, and 24/7 global maintenance and support.
Product overview
Click n Collect offers a modular smart locker platform consisting of four temperature-controlled locker product lines (Frozen and Refrigerated, Heated, Controlled-Ambient, and Parcel/Passive-Ambient lockers) unified by a cloud-based software platform. The software integrates with existing retail systems (ERP, POS, ecommerce, order management) via APIs and supports Single Sign-On. Locker configurations can be mixed within the same installation to support multi-temperature orders, and the system enables automated notifications, real-time monitoring, and analytics across all locker types. The company provides end-to-end services including installation, training, 24/7 support, and proactive maintenance.
Differentiator
Problem solved
Functional benefit
Products and services
- Frozen and Refrigerated Lockers Temperature-controlled smart locker systems maintaining frozen (-22°C to -17°C) and refrigerated (1°C to 6°C) conditions for safe storage of perishable groceries, fresh produce, dairy, and frozen goods. Uses energy-efficient inverter technology and eco-friendly R290 refrigerant. Sold to grocery retailers and food assistance programs for unattended pickup of cold-chain orders.
- Heated Lockers Temperature-controlled smart locker systems maintaining heated conditions (40°C to 55°C / 104°F to 131°F) for ready-to-eat meals and hot food items. Meets NSF food safety standards. Targeted at grocery retailers and food service operators offering prepared meals.
- Controlled-Ambient Lockers Temperature-controlled smart locker systems maintaining controlled-ambient conditions (5°C to 25°C / 41°F to 77°F) for stable storage of temperature-sensitive non-perishable items, pharmaceuticals, and electronics requiring consistent conditions without refrigeration. Sold to retailers, pharmacies, and electronics distributors.
- Parcel (Passive-Ambient) Lockers Secure, self-service storage units for general merchandise and dry goods not requiring temperature control. Used for click-and-collect, returns, and unattended package pickup and drop-off across retail, residential, and property management deployments.
- Smart Locker Software Platform Cloud-based SaaS platform managing real-time communication between businesses, locker terminals, and integrated systems. Features include PIN/QR code access, automated SMS/email notifications, temperature monitoring with deviation alerts, usage analytics, remote management across all locker types, SSO and role-based access, and an API/webhook suite for POS, ERP, ecommerce, and OMS integration.
Quantifiable outcome
- Over 500% enrollment increase in Food as Medicine programs (from 20-30 to nearly 200 patients at one HealthLinc clinic)
- +4 more outcomes
Companies that use Click n Collect
Customer profileNamed customers14 records
Segments5 records
Ideal customer profiles6 records
Click n Collect technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
Feature9 records
Click n Collect partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- OrderAhead (Feeding America)coreClick n Collect's temperature-controlled lockers natively integrate with Feeding America's OrderAhead platform, allowing food bank and pantry clients to offer scheduled food pickups through the OrderAhead.org system. This integration streamlines distribution, reduces congestion, and gives clients flexibility in how and when they access food assistance.
Scale indicators4 records
Recent moves5 records
Expansion highlights5 records
Click n Collect competitors and assessment
Company assessmentOthers
- Bringg: Bringg is a last-mile delivery orchestration platform that integrates with smart locker providers. It is an adjacent ecosystem participant, not a direct locker hardware competitor, but shares target customers and integration surface.
Direct peers
- Quadient: Quadient offers a smart locker / parcel locker solution targeted at retail, postal, and click-and-collect use cases. It is one of the most directly comparable enterprise locker platforms to Click n Collect in hardware, software, and vertical targeting.
- InPost: InPost operates one of the largest automated parcel locker networks globally, focused on click-and-collect and out-of-home delivery. It is a direct competitor in the smart locker / PUDO category, particularly in Europe.
- Luxer One (by Position Imaging): Luxer One provides smart package lockers for residential, retail, and multifamily use cases with cloud-based management software. It is a direct competitor in the unattended parcel/click-and-collect locker category.
- Bell and Howell (BH Smart Lockers): Bell and Howell sells smart locker systems for retail, grocery, and parcel pickup with a focus on unattended click-and-collect. It is a direct peer in the modular locker hardware + SaaS model.
- Snaile (by Locked Brands): Snaile provides smart parcel lockers for multifamily and commercial buildings, primarily in Canada. It is a regionally focused direct peer with comparable cloud-managed locker technology.
- Smartbox (by Apex Supply Chain Technologies): Apex's Smartbox product line provides automated lockers for retail, grocery, and healthcare pickup/return use cases. It is a direct peer in click-and-collect and healthcare pharmacy locker deployments.
Broad incumbents
- Pitney Bowes: Pitney Bowes is a long-established mailing, shipping, and locker solutions provider with smart locker offerings through its SendPro and Locker Solutions lines. It is a broad incumbent with overlapping product capability but a much larger portfolio.
- Arvato (Bertelsmann) Supply Chain Solutions: Arvato operates large-scale fulfillment and locker-enabled click-and-collect networks for retail and e-commerce clients. It is a broad incumbent with locker-adjacent capabilities as part of a wider logistics services portfolio.
Emerging players
- PackageX: PackageX offers smart locker and package management solutions with API-first integrations for residential and commercial use. It is an emerging player with overlapping SaaS and hardware capability, though at earlier scale.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Click n Collect social profiles
Digital presenceClick n Collect compliance and trust
Trust signalCompliance6 records
Click n Collect financial estimates
Financial estimateRevenue estimate
Valuation estimate
Click n Collect leadership team
Management profileNumber of profiles
Profiles1 record
Click n Collect funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Click n Collect M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Click n Collect
What does Click n Collect do?
Click n Collect manufactures and sells modular smart locker hardware (frozen/refrigerated, heated, controlled-ambient, and parcel/passive-ambient units) combined with a cloud-based SaaS management platform that enables unattended order pickup, returns, and 24/7 secure collection. The system uses PIN/QR authentication, automated SMS/email notifications, real-time temperature monitoring, and an API suite integrating with POS, ERP, ecommerce, order management, and Feeding America's OrderAhead. End-to-end professional services cover consultation, installation, configuration, staff training, and 24/7 global maintenance and support.
Is Click n Collect a public or private company?
Click n Collect is a private company. It is classified as unknown and is currently operating.
When was Click n Collect founded?
Click n Collect was founded in 2017. It employs 11 to 50 people.
Where is Click n Collect based?
Click n Collect is headquartered in Hobart, Australia, in the Oceania region.
How does Click n Collect make money?
Three revenue lines are on record. Smart Locker Hardware Sales are the primary driver. The others are software and SaaS Platform and professional Services.
Who are Click n Collect's main competitors?
Bringg is listed as an others. Direct peers are Quadient, InPost, Luxer One (by Position Imaging), Bell and Howell (BH Smart Lockers), Snaile (by Locked Brands) and Smartbox (by Apex Supply Chain Technologies). Broad incumbents are Pitney Bowes and Arvato (Bertelsmann) Supply Chain Solutions. PackageX is listed as an emerging player.
Does Click n Collect have an API?
Yes. Click n Collect offers an extensive suite of APIs with a 100% integration success rate, connecting to existing retail systems using open standards. The platform supports custom API builds for unique retail processes or partner networks. Integration capabilities include connection to ERP, POS, ecommerce, and order management systems. The platform also supports Single Sign-On (SSO) and secure role-based access. Developer documentation is at www.clickncollect.com/contact-us.
What industry is Click n Collect in?
Click n Collect's product category is Smart Locker Systems. Its primary akta.pro industry code is TLAAAMAH, Smart Access & Locker Technology Providers (Hardware, Software, Access Control), with a secondary code of IMAHAKAJ, Cold Chain & Temperature-Controlled Storage Equipment. Its NAICS code is 33341 and its SIC code is 3580.