Click n Collect

What Click n Collect does

Click n Collect is a private provider of smart locker systems that combines modular temperature-controlled hardware with a cloud-based SaaS management platform for unattended pickup, returns, and food distribution. The product family spans four temperature profiles — frozen/refrigerated, heated, controlled-ambient, and passive parcel — which can be mixed within a single installation and are managed remotely via PIN/QR access, automated SMS/email notifications, real-time temperature monitoring, and a browser/mobile management console. The platform exposes APIs and webhooks for POS, ERP, ecommerce, OMS, and last-mile logistics systems, with a native integration into Feeding America's OrderAhead platform, and is certified to NSF, UL, CE, UKCA, ADA, and DOE standards.

The company serves four primary verticals: grocery and supermarket (e.g., Tesco, Woolworths, GetBlok Farms, Fresh St Market), retail (e.g., Muscat Duty Free, Supercheap Auto), nonprofit and food assistance (e.g., HealthLinc, NNEMAP Food Pantry, Northern Illinois Food Bank, multiple Feeding America affiliates, the Beaver County YMCA), and — with pharmacy and residential/property management. Go-to-market is a consultative direct enterprise and mid-market field-sales motion initiated through website contact forms and case-study downloads, supplemented by channel partnerships with food banks, community organizations, schools, and health clinics that act as host sites. Click n Collect does not appear to use third-party resellers; instead, it deploys regional support teams across the US, UK/Europe, South America, Middle East/Asia, Africa, Australia, and New Zealand to deliver installation, training, and 24/7 maintenance.

Revenue is generated through three streams: capital hardware sales starting at approximately US $10,000 for parcel units and US $25,000 for grocery/temperature-controlled units, recurring SaaS subscriptions for the management platform, and professional services covering installation, configuration, training, and 24/7 support under multi-year contracts. Pricing is quote-based and excludes freight, delivery, installation, software setup, and ongoing licensing fees; the company additionally provides free grant proposal templates for nonprofit clients seeking funding for food locker programs.

Name

Click n Collect

Legal name

Click n Collect

Website

https://clickncollect.com

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Short description

Click n Collect is a private smart locker vendor combining modular temperature-controlled hardware with a cloud SaaS management platform, serving grocery, retail, nonprofit food banks, pharmacy, and residential buyers globally via direct enterprise sales and channel partnerships.

Ownership category

akta.pro rank

Product category

Smart Locker Systems

NAICS

Ventilation, Heating, Air-Conditioning, and Commercial Refrigeration Equipment Manufacturing (33341), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Electronic and Precision Equipment Repair and Maintenance (81121)

SIC

Refrigeration & Service Industry Machinery (3580), Air-Cond & Warm Air Heatg Equip & Comm & Indl Refrig Equip (3585), Services-Prepackaged Software (7372)

akta.pro primary industry

Smart Access & Locker Technology Providers (Hardware, Software, Access Control) (TLAAAMAH)

akta.pro secondary industry

Cold Chain & Temperature-Controlled Storage Equipment (IMAHAKAJ)

Keywords

• Smart locker systems
• Automated parcel pickup
• Temperature-controlled storage
• Click and collect solutions
• Food bank lockers

Headquarters

HQ city

Hobart

HQ country

Australia

HQ region

Oceania

Offices5 records

Markets served

GTM type

B2B

Offering type

Hardware or Manufacturing

Cost components

Supply Chain, Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Smart Locker Hardware Sales: Sale of modular locker hardware including parcel, refrigerated/freezer, controlled-ambient, and heated locker systems. Hardware is sold as a capital purchase with pricing varying by type, temperature configuration, indoor/outdoor specification, scale, and customization.
2. Software and SaaS Platform: Cloud-based locker management software delivered as a service, integrated with hardware. Includes remote monitoring, real-time analytics, access control, and system management.
3. Professional Services: End-to-end services including expert installation, system configuration, staff training, and ongoing 24/7 maintenance and support.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

Click n Collect manufactures and sells modular smart locker hardware (frozen/refrigerated, heated, controlled-ambient, and parcel/passive-ambient units) combined with a cloud-based SaaS management platform that enables unattended order pickup, returns, and 24/7 secure collection. The system uses PIN/QR authentication, automated SMS/email notifications, real-time temperature monitoring, and an API suite integrating with POS, ERP, ecommerce, order management, and Feeding America's OrderAhead. End-to-end professional services cover consultation, installation, configuration, staff training, and 24/7 global maintenance and support.

Product overview

Click n Collect offers a modular smart locker platform consisting of four temperature-controlled locker product lines (Frozen and Refrigerated, Heated, Controlled-Ambient, and Parcel/Passive-Ambient lockers) unified by a cloud-based software platform. The software integrates with existing retail systems (ERP, POS, ecommerce, order management) via APIs and supports Single Sign-On. Locker configurations can be mixed within the same installation to support multi-temperature orders, and the system enables automated notifications, real-time monitoring, and analytics across all locker types. The company provides end-to-end services including installation, training, 24/7 support, and proactive maintenance.

Differentiator

Problem solved

Functional benefit

Products and services

• Frozen and Refrigerated Lockers Temperature-controlled smart locker systems maintaining frozen (-22°C to -17°C) and refrigerated (1°C to 6°C) conditions for safe storage of perishable groceries, fresh produce, dairy, and frozen goods. Uses energy-efficient inverter technology and eco-friendly R290 refrigerant. Sold to grocery retailers and food assistance programs for unattended pickup of cold-chain orders.
• Heated Lockers Temperature-controlled smart locker systems maintaining heated conditions (40°C to 55°C / 104°F to 131°F) for ready-to-eat meals and hot food items. Meets NSF food safety standards. Targeted at grocery retailers and food service operators offering prepared meals.
• Controlled-Ambient Lockers Temperature-controlled smart locker systems maintaining controlled-ambient conditions (5°C to 25°C / 41°F to 77°F) for stable storage of temperature-sensitive non-perishable items, pharmaceuticals, and electronics requiring consistent conditions without refrigeration. Sold to retailers, pharmacies, and electronics distributors.
• Parcel (Passive-Ambient) Lockers Secure, self-service storage units for general merchandise and dry goods not requiring temperature control. Used for click-and-collect, returns, and unattended package pickup and drop-off across retail, residential, and property management deployments.
• Smart Locker Software Platform Cloud-based SaaS platform managing real-time communication between businesses, locker terminals, and integrated systems. Features include PIN/QR code access, automated SMS/email notifications, temperature monitoring with deviation alerts, usage analytics, remote management across all locker types, SSO and role-based access, and an API/webhook suite for POS, ERP, ecommerce, and OMS integration.

Quantifiable outcome

• Over 500% enrollment increase in Food as Medicine programs (from 20-30 to nearly 200 patients at one HealthLinc clinic)
• +4 more outcomes

Named customers14 records

Segments5 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature9 records

Partnerships

One partnership is on record.

• OrderAhead (Feeding America)coreTechnology or IntegrationClick n Collect's temperature-controlled lockers natively integrate with Feeding America's OrderAhead platform, allowing food bank and pantry clients to offer scheduled food pickups through the OrderAhead.org system. This integration streamlines distribution, reduces congestion, and gives clients flexibility in how and when they access food assistance.

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Others

• Bringg: Bringg is a last-mile delivery orchestration platform that integrates with smart locker providers. It is an adjacent ecosystem participant, not a direct locker hardware competitor, but shares target customers and integration surface.

Direct peers

• Quadient: Quadient offers a smart locker / parcel locker solution targeted at retail, postal, and click-and-collect use cases. It is one of the most directly comparable enterprise locker platforms to Click n Collect in hardware, software, and vertical targeting.
• InPost: InPost operates one of the largest automated parcel locker networks globally, focused on click-and-collect and out-of-home delivery. It is a direct competitor in the smart locker / PUDO category, particularly in Europe.
• Luxer One (by Position Imaging): Luxer One provides smart package lockers for residential, retail, and multifamily use cases with cloud-based management software. It is a direct competitor in the unattended parcel/click-and-collect locker category.
• Bell and Howell (BH Smart Lockers): Bell and Howell sells smart locker systems for retail, grocery, and parcel pickup with a focus on unattended click-and-collect. It is a direct peer in the modular locker hardware + SaaS model.
• Snaile (by Locked Brands): Snaile provides smart parcel lockers for multifamily and commercial buildings, primarily in Canada. It is a regionally focused direct peer with comparable cloud-managed locker technology.
• Smartbox (by Apex Supply Chain Technologies): Apex's Smartbox product line provides automated lockers for retail, grocery, and healthcare pickup/return use cases. It is a direct peer in click-and-collect and healthcare pharmacy locker deployments.

Broad incumbents

• Pitney Bowes: Pitney Bowes is a long-established mailing, shipping, and locker solutions provider with smart locker offerings through its SendPro and Locker Solutions lines. It is a broad incumbent with overlapping product capability but a much larger portfolio.
• Arvato (Bertelsmann) Supply Chain Solutions: Arvato operates large-scale fulfillment and locker-enabled click-and-collect networks for retail and e-commerce clients. It is a broad incumbent with locker-adjacent capabilities as part of a wider logistics services portfolio.

Emerging players

• PackageX: PackageX offers smart locker and package management solutions with API-first integrations for residential and commercial use. It is an emerging player with overlapping SaaS and hardware capability, though at earlier scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/clickncollecttechnologies
• LinkedInlinkedin.com/company/click-n-collect

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Click n Collect