Sureserve Energy Services

What Sureserve Energy Services does

Sureserve Energy Services is a UK-based turnkey decarbonisation and retrofit delivery contractor operating as a wholly-owned subsidiary of Sureserve Group. The company delivers end-to-end whole-house and public building retrofit programmes for social housing providers, local authorities, combined authorities, NHS trusts, education institutions and commercial clients across England, Scotland and Wales. Service lines span external, internal, cavity, loft and underfloor insulation; low-carbon heating (air source, ground source and night storage); solar PV and battery storage; ventilation; energy-efficient windows and doors; smart meters; and low-energy lighting. Delivery is anchored on the PAS 2035 fabric-first standard, with the company being one of the first UK organisations accredited by TrustMark to this regime.

The company operates a proprietary digital platform (EcoSaaS) for real-time KPI tracking, automated reporting, funding optimisation and PAS 2035 Golden Thread audit trails, alongside in-house stock modelling tools used for property targeting and energy-savings scenario analysis. Notable technical innovations include a PAS-compliant insulated eaves solution developed with Wetherby and deployed across 800+ homes, a clamp rail solar mounting system, and SolShare shared-energy PV deployment. The business is certified under TrustMark, MCS, Gas Safe, NICEIC and HETAS, and is pre-qualified on 17+ national and regional procurement frameworks (CHIC, EEM, ESPO, Fusion 21, LHC, GMCA, SPA, WPA, SWPA, NPA, PfH, YPO and others).

Revenue is generated almost exclusively through B2G/B2B professional services engagements: government grant-funded retrofit schemes (SHDF, HUG, Warm Homes Wave 3, ORP Wales, LAD, GBIS, ECO, EES, HEEPS), competitive tenders, direct awards and mini-competitions via procurement frameworks, and fee-bearing decarbonisation consultancy delivered through the Hi Group arm. The company is structured into regional divisions (North, Wales, South West, Meters, Public Buildings) plus Hi Group for consultancy. Sureserve Group backing provides cross-divisional expertise in compliance, fire and electrical safety, and commercial maintenance. Since joining Sureserve Group in 2014, the company has delivered over 250,000 installations, with major contracts including £15M (East Lindsey DC), £14M+ (Codi Pobl ORP, Wales), £13.4M (Exeter City Council) and £8M (West Midlands Combined Authority HUG2).

Name

Sureserve Energy Services

Legal name

Sureserve Energy Services

Website

https://sureserve.energy

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

11–50 employees

Short description

Sureserve Energy Services is a UK turnkey retrofit and decarbonisation contractor delivering PAS 2035-compliant whole-house energy upgrades, insulation, solar PV, heat pumps and ventilation to social housing providers, local authorities, NHS trusts, education institutions and commercial clients across England, Scotland and Wales, operating as a subsidiary of Sureserve Group with 250,000+ installations since 2014.

Ownership category

akta.pro rank

Product category

Energy Efficiency and Retrofit Services

NAICS

Facilities Support Services (56121), Services to Buildings and Dwellings (5617)

SIC

Services-Facilities Support Management Services (8744)

akta.pro primary industry

Energy Efficiency & Weatherization Retrofit (HSAPAEAF)

akta.pro secondary industries

Residential / Behind-the-Meter Storage Installation & Integration (EUAEAEAC), Building Energy Management & Demand Flexibility Software (BEMS, Optimization) (EUAFAGAK), Repowering, Augmentation & Retrofit Integration (Capacity Expansion) (EUAEAEAL), Water Heater Preventive Check (Flush, Anode, T&P Valve) (HSAGAOAE)

Keywords

• Whole-house retrofit services
• Social housing decarbonisation
• External wall insulation
• Solar PV installation
• PAS 2035 compliance

Headquarters

HQ city

Bathgate

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Government-Funded Retrofit Schemes: Primary revenue driver. The company acts as lead contractor on government-funded retrofit and decarbonisation programmes including Social Housing Decarbonisation Fund (SHDF), Home Upgrade Grant (HUG), Warm Homes: Social Housing Fund Wave 3, Optimised Retrofit Programme (ORP, Wales), Local Authority Delivery Scheme (LAD), Great British Insulation Scheme (GBIS), and Energy Company Obligation (ECO). Delivers end-to-end: funding identification, application support, design, installation, commissioning, and compliance reporting.
2. Competitive Tender and Framework Awards: Revenue from direct awards and mini-competition contracts secured via procurement frameworks with public sector clients (local authorities, housing associations, NHS, education). Covers whole-house retrofit, insulation, heating, solar PV, and maintenance programmes under agreed pricing frameworks.
3. Retrofit Consultancy and Energy Strategy: Fee-bearing consultancy engagements supporting clients in developing decarbonisation strategies, funding applications, stock modelling, and compliance planning. Delivered by a multidisciplinary team including specialists in net zero strategy, grant funding and bid development, technical compliance and modelling, and built environment design. Consultancy is underpinned by real delivery experience from managing agent operations.
4. Commercial and Private Sector Retrofit: Revenue from non-funded commercial retrofit projects including energy efficiency upgrades, solar PV, battery storage, lighting, and heating optimisation for commercial property owners, leisure centres, and private sector organisations.

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

Sureserve Energy Services is a UK turnkey delivery partner for energy efficiency and decarbonisation, providing whole-house retrofit programmes covering insulation, low-carbon heating (air source, ground source heat pumps, night storage), solar PV, battery storage, ventilation, and energy-efficient windows and doors. It serves social housing providers, local authorities, NHS trusts, education institutions, and commercial clients through procurement frameworks, government grant schemes (SHDF, HUG, LAD, ORP, ECO, Warm Homes Wave 3), and competitive tenders, complemented by retrofit consultancy, funding application support, and the proprietary EcoSaaS programme management platform.

Product overview

Sureserve Energy Services is a leading UK provider of energy efficiency and decarbonisation solutions offering a comprehensive, integrated portfolio of retrofit services delivered nationwide. The core offering is structured around six main service lines: Whole House Energy Upgrades (the flagship fabric-first, whole-house retrofit programme combining multiple measures), Insulation (covering all types: external wall, internal wall, cavity wall, loft, and underfloor), Solar Battery & PV (solar PV and battery storage systems), Heating (heat pumps and storage heating), Ventilation (mechanical and passive systems), and Other Services (lighting, smart meters, windows and doors). Supporting these are Retrofit Consultancy & Energy Strategy (PAS 2035-compliant planning and funding advisory), an Interactive Retrofit Demo Home (customer education tool), Funding & Grants Support (government scheme delivery), Framework Procurement Services, Social Value Programme, and the proprietary EcoSaaS digital platform for programme management. Over 250,000 installations have been delivered since 2014.

Differentiator

Problem solved

Functional benefit

Brands

• Hi Group: Decarbonisation consultancy division of Sureserve Energy Services, led by Russell Burton and Laura Bishop as Managing Directors

Products and services

• Whole House Energy Upgrades Comprehensive end-to-end retrofit programmes that assess, design, install, and maintain multiple energy efficiency measures across a property, following a fabric-first approach. Targeted at social housing providers, local authorities, and public sector clients seeking PAS 2035-compliant whole-house decarbonisation.
• Insulation Services Full range of insulation services covering external wall insulation, internal wall insulation, cavity wall insulation, loft insulation, and underfloor insulation to reduce heat loss across all building fabric elements. Targeted at housing associations, local authorities, and residential property owners across the UK.
• Solar PV and Battery Storage Solar photovoltaic (PV) panel installation and battery energy storage systems for on-site renewable energy generation, enabling properties to reduce grid dependency and lower electricity costs. Targeted at social housing providers, schools, NHS trusts, and commercial property owners.
• Low-Carbon Heating Solutions Low-carbon heating solutions including night storage heating, ground source heat pumps, and air source heat pumps designed to replace fossil fuel heating systems and improve energy efficiency. Targeted at social housing providers, local authorities, and residential property owners seeking heat decarbonisation.
• Ventilation Systems Mechanical and passive ventilation systems installed to maintain indoor air quality, prevent damp and mould, and ensure compliance with PAS 2035 standards following insulation upgrades. Targeted at retrofitted social housing and residential properties.
• Energy Efficient Windows and Doors Installation of high-performance double or triple glazed windows and insulated external doors (composite, uPVC, or insulated timber) to reduce heat loss, improve airtightness, and enhance building fabric performance. Targeted at social housing providers, local authorities, and residential clients.
• Low Energy Lighting LED lighting upgrades and low-energy lighting solutions to reduce electricity consumption across residential, commercial, and public sector buildings. Targeted at social housing providers, local authorities, NHS trusts, and commercial clients.
• Smart Meters Smart meter installation services to help residents monitor and manage their energy consumption, supporting broader energy efficiency goals. Targeted at social housing providers and residential property owners.
• Retrofit Consultancy and Energy Strategy Strategic energy planning and technical delivery expertise supporting clients in developing and delivering realistic, fundable decarbonisation programmes, including whole-stock assessments, PAS 2035 compliance, and funding applications. Delivered by the Hi Group division. Targeted at housing associations, local authorities, and public sector clients.
• Funding and Grants Support End-to-end funding identification, application support, and programme delivery services across UK government schemes including SHDF, ECO, HUG, LAD, WH Wave 3, EES, HEEPS, ORP, GBIS, SALIX, and Social Housing Net Zero. Targeted at social housing providers and local authorities seeking access to grant funding.
• Framework Procurement Services Pre-approved procurement routes enabling public sector and housing organisations to appoint Sureserve through direct award or mini-competition on 17+ frameworks including CHIC, EEM, ESPO, Fusion 21, GMCA, LHC, NPA, WPA, SPA, SWPA, and others. Targeted at local authorities, housing associations, NHS trusts, and education providers.
• EcoSaaS Programme Management Platform Proprietary real-time programme management platform used for KPI tracking, automated reporting, funding optimisation, and EcoSaaS documentation supporting PAS 2035 Golden Thread compliance. Used internally across Sureserve Energy Services retrofit delivery programmes.

Quantifiable outcome

• EPC rating improvements: D/E to A/B for social housing properties
• +11 more outcomes

Named customers17 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

25 partnerships are on record, tiered core, flagship, strategic and minor.

• Sureserve GroupcoreOthers · 1 January 2014Sureserve Energy Services joined Sureserve Group in 2014, operating as a subsidiary within the wider group. The group combines expertise across energy efficiency, compliance, fire and electrical safety, and commercial maintenance. Sureserve Group includes multiple divisions: Sureserve Energy Services, Sureserve Compliance, Sureserve Fire & Electrical, and Sureserve Property Services. The group backing provides operational scale, cross-divisional technical expertise, and financial stability.
• Aberdeenshire CouncilflagshipStrategic or Co-development Partner · 1 January 2014Long-term strategic partnership with Aberdeenshire Council since 2014, continuing through to 2026. Delivered 10,000+ installations (HEEPS:ABS 2014-2018), 1,600+ (2018-2022), and 1,000+ ongoing (2022-2026). Also delivered 1,300+ heating system upgrades and 150 solar PV installations. Partnership covers domestic and non-domestic properties across a largely rural region, managed under multiple Scottish Government funding streams including HEEPS:ABS, EES:ABS, SEEPS.
• Sureserve FoundationcoreOthersSureserve Foundation is the company's dedicated charitable arm focused on supporting communities across the UK. It extends the company's social value impact beyond project delivery — providing funding, resources, and support to initiatives that tackle fuel poverty, improve wellbeing, and create opportunities for those who need them most. The Foundation is referenced on the Sureserve Energy Services website under Social Value as an embedded component of social value delivery.
• CHIC (Community Interest Company)coreChannel Partner/ Reseller/ DistributorCHIC (Community Interest Company) is a national procurement framework for housing, construction, and maintenance services. Sureserve holds a position on the CHIC framework, enabling direct appointment or mini-competition for social housing providers and local authorities across England and Wales.
• EEM (Energy Efficiency Maintenance)coreChannel Partner/ Reseller/ DistributorEEM is a procurement framework for energy efficiency and maintenance services used by housing providers and public sector organisations. Sureserve holds a position on the EEM framework as an approved supplier for retrofit, insulation, heating, and renewable energy services.
• ESPO (Eastern Shires Purchasing Organisation)coreChannel Partner/ Reseller/ DistributorESPO is a public sector procurement organisation providing framework agreements for local authorities, education, and health bodies. Sureserve holds a position on ESPO frameworks covering energy efficiency and retrofit services.
• Fusion 21coreChannel Partner/ Reseller/ DistributorFusion 21 is a procurement solutions provider for social housing and public sector organisations. Sureserve holds a position on Fusion 21 frameworks for retrofit and energy efficiency services.
• LHC (London Housing Consortium)coreChannel Partner/ Reseller/ DistributorLHC is a leading procurement framework for housing, construction, and maintenance services. Sureserve holds a position on LHC frameworks and participates in LHC events (e.g., 'One Unmissable Day' 2026). Laura Bishop (Hi Group / Sureserve) speaks at LHC events on heat network regulation.
• Welsh Procurement Alliance (WPA)coreChannel Partner/ Reseller/ DistributorWelsh Procurement Alliance provides procurement frameworks for public sector organisations in Wales. Sureserve holds a position on the WPA framework, supporting delivery across Welsh local authorities and housing associations including the £14M Codi (Pobl) ORP programme.
• Scottish Procurement Alliance (SPA)coreChannel Partner/ Reseller/ DistributorScottish Procurement Alliance provides procurement frameworks for public sector bodies in Scotland. Sureserve holds a position on SPA frameworks supporting delivery across Scottish councils including Aberdeenshire Council (partnership since 2014).
• Northern Procurement Alliance (NPA)coreChannel Partner/ Reseller/ DistributorNorthern Procurement Alliance provides procurement frameworks for public sector organisations in the North of England. Sureserve holds a position on NPA frameworks.
• South West Procurement Alliance (SWPA)coreChannel Partner/ Reseller/ DistributorSouth West Procurement Alliance provides frameworks for public sector bodies in the South West of England. Sureserve holds a position on SWPA, with dedicated South West division (SESSW) delivering programmes for Selwood Housing, Westward Housing, and Abri in the region.
• Procurement for Housing (PfH)coreChannel Partner/ Reseller/ DistributorProcurement for Housing provides framework agreements specifically for housing associations and registered providers. Sureserve holds positions on both PfH England and PfH Scotland frameworks.
• GMCA (Greater Manchester Combined Authority)coreChannel Partner/ Reseller/ DistributorGMCA provides procurement frameworks for local authorities across Greater Manchester. Sureserve holds a position on GMCA frameworks and is delivering the £8M HUG2 programme across the West Midlands Combined Authority region.
• South East Consortium DPScoreChannel Partner/ Reseller/ DistributorSouth East Consortium provides dynamic purchasing systems and frameworks for construction and development works. Sureserve holds a position on the South East Consortium DPS for retrofit and energy services.
• YPO Yorkshire Purchasing OrganisationcoreChannel Partner/ Reseller/ DistributorYPO is one of the UK's largest public sector procurement organisations, providing framework agreements for local authorities, education, and emergency services. Sureserve holds a position on YPO frameworks for energy efficiency and retrofit services.
• Procure PluscoreChannel Partner/ Reseller/ DistributorProcure Plus provides procurement frameworks for housing associations and local authorities. Sureserve holds a position on Procure Plus frameworks.
• Procurement AssistcoreChannel Partner/ Reseller/ DistributorProcurement Assist provides procurement support and frameworks for social housing and public sector organisations. Sureserve holds a position on Procurement Assist frameworks.
• Efficiency North (EN)coreChannel Partner/ Reseller/ DistributorEfficiency North provides procurement frameworks for housing and construction in the North of England. Sureserve holds a position on Efficiency North frameworks.
• Greener Future Partnerships (GFP)coreChannel Partner/ Reseller/ DistributorGreener Future Partnerships provides procurement frameworks focused on sustainability and decarbonisation. Sureserve holds a position on GFP frameworks supporting delivery of energy efficiency measures.
• Wetherby (Insulation Systems)strategicTechnology or IntegrationPartnership with Wetherby (wall-systems.co.uk) for External Wall Insulation systems. Sureserve uses Wetherby mineral wool, brick slip, and render systems across EWI programmes. Joint development of a PAS-compliant insulated eaves solution that reduces thermal bridging, maintains property aesthetics, and improves installation efficiency. The innovation has been deployed across 800+ homes with zero compliance failures.
• EcoSaaS (Proprietary Platform)coreTechnology or IntegrationEcoSaaS is the company's proprietary digital platform for programme management. It provides real-time KPI tracking, automated reporting, funding optimisation, and full audit trail for PAS 2035 'Golden Thread' documentation. Used across all major programmes including Codi (Pobl) ORP and Aberdeenshire Council delivery.
• Hi Group (Decarbonisation Consultancy)coreStrategic or Co-development PartnerHi Group is part of Sureserve and provides decarbonisation consultancy services. Russell Burton and Laura Bishop serve as Managing Directors. Laura Bishop speaks at industry events on heat network regulation and Ofgem registration. Hi Group's consultancy capability strengthens the company's end-to-end offering by providing strategic energy planning, bid development, and technical compliance services that complement delivery operations.
• SolShare (Shared Energy PV System)strategicTechnology or IntegrationSolShare technology enables shared PV generation across multiple dwellings, ensuring equitable access to renewable energy in terraced and flatted housing stock. Used in the Ateb Group Pembrokeshire programme. This is an innovative approach to distributing solar energy benefit across multi-dwelling social housing.
• SCARF (Scottish Consumer Advice & Retrofit Forum)minorStrategic or Co-development PartnerSCARF (Scottish Consumer Advice and Retrofit Forum) is referenced as a stakeholder collaborator in the Aberdeenshire Council partnership. SCARF supports energy advice and retrofit engagement in Scottish communities.

Scale indicators17 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• SSE Energy Solutions: SSE Energy Solutions is the distributed energy arm of SSE plc, delivering heat networks, solar PV, battery storage, and energy efficiency projects for public sector clients. Comparable to Sureserve in delivering turnkey decarbonisation projects, though operates as part of a much larger utility group.
• Wates Property Services: Wates Property Services delivers retrofit, planned maintenance, and decarbonisation works for social housing providers and public sector clients. Comparable to Sureserve in delivering end-to-end retrofit programmes, though operates as part of the larger Wates Group construction holding.
• Mears Group: Mears Group is one of the UK's largest providers of housing maintenance, retrofit, and supported living services. Directly comparable to Sureserve in social housing retrofit and maintenance delivery, with similar framework-driven B2G model and customer base.
• Equans UK & Ireland: Equans (formerly ENGIE Services) is one of the largest UK energy services and facilities management companies, delivering retrofit, decarbonisation, and energy infrastructure for public sector and housing clients. Directly comparable to Sureserve in scope, scale, and customer base, though operates as a much broader multi-service incumbent.
• British Gas / Centrica Energy Services: British Gas and Centrica's energy services division delivers boiler installation, insulation, heat pumps, and solar PV for residential and public sector clients. Comparable to Sureserve in domestic retrofit and heating services, though operates as a much larger utility brand with broader consumer focus.

Direct peers

• Morgan Sindall Property Services: Morgan Sindall Property Services delivers retrofit, planned maintenance, and refurbishment programmes for social housing landlords and public sector clients across the UK. Direct competitor to Sureserve in framework-driven whole-house retrofit delivery for housing associations and councils.
• Morrison Energy Services: UK infrastructure services provider delivering energy, gas, electricity, and renewable energy solutions to utilities and public sector clients. Comparable to Sureserve in delivering multi-measure retrofit programmes and energy infrastructure services, with similar exposure to government-funded decarbonisation schemes.
• Enerveo: Enerveo (formerly HPE/Energy Solutions) is a UK energy services contractor specialising in solar PV, battery storage, EV charging, and energy efficiency for public sector and commercial clients. Closely comparable to Sureserve's Solar PV, BESS, and retrofit delivery capabilities, with overlapping procurement framework presence.
• United Living (formerly Bullock Construction): United Living delivers planned maintenance, retrofit, and decarbonisation programmes for housing associations and public sector clients across the UK. Direct competitor in SHDF, HUG, and whole-house retrofit delivery with overlapping customer base in social housing.

Emerging players

• Axis Energy (Axis Europe): Axis Europe/Energy is a UK contractor delivering EWI, render, and decarbonisation works for social housing and public sector clients. Comparable to Sureserve in external wall insulation and retrofit delivery, with similar focus on PAS 2035-compliant programme management.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/SureserveESUK
• Facebookfacebook.com/sureserveenergyservicesuk
• LinkedInlinkedin.com/company/sureserveenergyservicesuk

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Subsidiaries6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sureserve Energy Services