Catholic Charities Family and Community Services

What Catholic Charities Family and Community Services does

Catholic Charities Family and Community Services (CCFCS) is a 501(c)(3) nonprofit human services agency and division of Catholic Charities of the Diocese of Rochester, formally established on January 1, 2022 through the merger of Catholic Family Center and Catholic Charities Community Services. The organization traces its roots to Catholic Charities adoption services dating to 1917 and operates an ~$50M annual budget delivering 80+ programs across 33 locations in a 12-county region spanning Monroe County, the Finger Lakes, and the Southern Tier. CCFCS served 21,010 clients in 2024 with a combined workforce of 1,000+ employees and volunteers, addressing addiction, aging, mental illness, HIV/AIDS, poverty, developmental disabilities, immigration, and family stability through integrated behavioral health, housing, employment, I/DD, refugee resettlement, and senior care services.

The organization's service portfolio spans seven core categories: Behavioral Health, Coordinated Care, Employment and Independence, Housing and Stabilization, Intellectual & Developmental Disabilities, Refugee & Immigration Services, and Support for Families and Children. Specialized programs include the Restart Community Residential Program (Alexander, Barrington, and Jones Houses for substance use recovery, capacity up to 70), HCBS/CORE behavioral health recovery services, Steps to Success Rochester economic mobility mentoring, EISEP and STAR senior services, and Trustee Services for special needs trusts. The organization does not operate proprietary technology; it uses Microsoft Forms for referrals, BalanceCollect for billing, E2MA for email communications, and GuideStar for nonprofit transparency reporting, reflecting a service-delivery model rather than a technology platform.

CCFCS funds operations through a diversified mix of government contracts (Medicaid managed care plans Excellus, Fidelis, MVP, and United Health; NY State agencies OPWDD and OASAS; Monroe County), individual donations from 5,500+ Rochester-area residents, corporate giving through the Catalysts for Transformation program ($5,000-$100,000 tiers), United Way support, and nominal program service fees. Most services are free or donation-based for eligible clients; STAR transportation charges $10-$20 per trip and EISEP uses a state-wide income-based subsidy formula. The organization is led by President and CEO Lori VanAuken with a C-suite including Chief Financial, Development, Program/Operations, People, Culture, Administrative/Process, and Regional Compliance Officers, and an Agency Council chaired by Iveth Reynolds.

Name

Catholic Charities Family and Community Services

Legal name

Catholic Charities Family and Community Services

Website

https://ww2.fcscharities.org

Company type

Private

Founded year

2022

Operating status

Operating

Headcount range

501–1,000 employees

Short description

CCFCS is a 501(c)(3) nonprofit human services agency serving over 21,000 clients annually across 80+ programs and 33 locations in a 12-county Western New York region, delivering behavioral health, housing, employment, I/DD, refugee, and senior services primarily funded by Medicaid, NY State, and Monroe County contracts.

Ownership category

akta.pro rank

Product category

Human Services

NAICS

Other Individual and Family Services (624190), Religious Organizations (8131), Civic and Social Organizations (8134), Temporary Shelters (624221)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Faith-Based Social Services & Community Outreach (Food Pantries, Shelters, Counseling) (BPAGAJAG)

akta.pro secondary industries

Hospitals, Clinics & Charitable Healthcare Providers (BPAGACAB), Maternal, Child & Family Health Organizations (BPAGACAF), Mental Health & Crisis Support Services (BPAGACAD)

Keywords

• Human services
• Behavioral health
• Refugee resettlement
• Developmental disabilities
• Affordable housing

Headquarters

HQ city

Rochester

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Government Contracts & Grants: CCFCS receives significant funding from federal, state, and county government sources including Medicaid managed care, NY State Office for People With Developmental Disabilities, Office of Addiction Services and Supports, and Monroe County. The organization administers government-funded programs such as the NHTD Waiver, HCBS, CORE, Health Homes, and refugee resettlement.
2. Individual Donations: Individual donors contribute through online donations, monthly giving programs, Share the Joy holiday gift program, planned giving, and legacy gifts. Over 5,500 Rochester-area residents donate to CCFCS annually.
3. Corporate Giving & Sponsorships: Corporate partners support CCFCS through the Catalysts for Transformation program, event sponsorships (Blue & White Luncheon), naming opportunities, and Amazon Smile. Corporate giving levels range from $5,000 to $100,000.
4. Program Service Fees: Some programs charge nominal fees based on income, such as STAR transportation ($10-$20 per trip depending on trip type) and EISEP subsidy participants. Most services are free or donation-based for eligible clients.
5. United Way Support: CCFCS receives support from United Way of Greater Rochester and the Finger Lakes as part of the nonprofit's funding base.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels11 records

Core offering

Catholic Charities Family and Community Services is a 501(c)(3) nonprofit human services agency that delivers behavioral health treatment, housing and shelter, employment training, intellectual and developmental disabilities services, refugee resettlement, senior care management, and family/children services through 80+ programs at 33 locations across a 12-county region in Western New York. The organization provides person-centered, trauma-informed care coordination funded by Medicaid managed care contracts, NY State agencies, county government, and individual donations, serving over 21,000 clients annually.

Product overview

Catholic Charities Family and Community Services (CCFCS) is a non-profit human services agency offering a comprehensive portfolio of interconnected programs and services spanning behavioral health, coordinated care, employment, housing, intellectual/developmental disabilities, refugee/immigration services, and family/children support. The organization operates as a unified service delivery system with 80+ programs across 32+ locations in Monroe County and the Finger Lakes region, serving over 21,000 clients annually. Core services include Behavioral Health, Coordinated Care, Employment and Independence, Housing and Stabilization, Intellectual & Developmental Disabilities, Refugee & Immigration Services, and Support for Families and Children. Specialized programs like Steps to Success Rochester (economic mobility mentoring), HCBS/CORE recovery services, Alexander House (residential substance use treatment), EISEP and STAR (senior services), and Trustee Services complement the main service lines. The organization functions as a division of Catholic Charities of the Diocese of Rochester with an operating budget of nearly $50M and over 1,000 employees and volunteers.

Differentiator

Problem solved

Functional benefit

Brands

• Restart Community Residential Program: Residential drug treatment programs including Alexander House, Barrington House, and Jones House serving individuals in recovery
• HCBS and CORE Services
• Steps to Success Rochester
• STAR (Support to Aging Residents)
• EISEP (Expanded In-home Services for the Elderly Program)
• Trustee Services
• Step Up To Employment

Products and services

• Behavioral Health Services Inpatient and outpatient treatment, HCBS and CORE Services, and trauma-informed support for individuals and families facing challenges with mental health, chemical dependency, or addiction, including the Restart Community Residential Programs (Alexander House, Barrington House, Jones House).
• Coordinated Care and Support for People of All Ages Service coordination, care management, Medicaid planning, and prevention services for children, adults, and older adults/seniors facing chronic illness, physical or intellectual disabilities, or traumatic brain injury.
• Employment and Independence Services Career development, financial assistance, and job placement for adults and youth with limited employment options, plus programs to help seniors live independently.
• Housing and Stabilization Services Shelters, supportive residences, transitional housing, and a path to independent living for individuals and families facing homelessness or addiction.
• Intellectual & Developmental Disabilities Services Residential, vocational, and community services that foster the inclusion and independence of people living with developmental disabilities, including housing, clinics, employment services, self-directed services, and in-home supports.
• Refugee & Immigration Services Comprehensive refugee resettlement including housing, job training, employment services, advocacy, language skills, immigration assistance, and foster care for unaccompanied refugee minors.
• Support for Families and Children Comprehensive services including adoption, foster care, kinship caregiver support, pregnancy counseling, children's health homes, family preservation programs, and sexual abuse crisis intervention.
• Steps to Success Rochester An economic mobility mentoring program that pairs eligible City of Rochester families with dedicated mentors for up to two years of one-on-one support across education, employment, financial stability, and family well-being, with milestone-based financial rewards.
• Alexander House A community residential treatment program serving 21 men in downtown Rochester, providing a safe sober living environment at 79 N. Clinton Avenue with clinical and group treatment along with educational support for individuals pursuing recovery from substance use disorders.
• STAR (Support to Aging Residents) Transportation and support services for older adults in Monroe County, providing rides to medical appointments, grocery shopping, and essential errands with fee-based charges ranging from $10 per one-way trip to $20 for round trips over 30 miles.
• EISEP (Expanded In-home Services for the Elderly Program) Case management and subsidized home care services helping seniors maintain independence and avoid premature moves to higher levels of care; no charge for case management with subsidy based on monthly income using a state-wide formula.
• Trustee Services Serves as trustee for clients who lack natural family support, managing supplemental needs trusts and basic irrevocable trusts; pooled trusts are referred to partner organization Balanced Care.
• Step Up To Employment Employment program for individuals with chronic illnesses providing case management, job coaching, soft skills education, resume development, and assistance with skilled labor trades or secondary education.
• Services for People with HIV/AIDS Case management, employment services, housing assistance, support services, and medical transportation for individuals living with HIV/AIDS in Monroe and Finger Lakes counties.
• HCBS and CORE Services Home and Community Based Services and Community Oriented and Recovery Empowerment services providing person-centered, trauma-informed support including daily living skills, education support, employment support, psycho-social rehabilitation, and peer supports for individuals in recovery from mental illness and/or addictions.
• Advocacy & Parish Social Ministry Advocacy programs giving voice to client, parish, and community justice concerns, including grants administration (Hunger Grants, Catholic Campaign for Human Development), JustFaith ministry support, and newsletters including Salt & Light, Justice Peace and Life, and Open Wide Our Hearts.

Quantifiable outcome

• 21,010 clients served in 2024 across 80+ programs and 33 locations
• +4 more outcomes

Named customers5 records

Segments7 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Partnerships

18 partnerships are on record, tiered key, core and minor.

• NY State Senator Jeremy CooneykeyOthers · 1 January 2025Secured $250,000 in state funding for Alexander House renovation to support the regional opioid crisis response.
• Monroe CountycoreStrategic or Co-development PartnerMonroe County is a key government partner in multiple CCFCS programs including Steps to Success Rochester and EISEP. The county provides funding and referrals for social services, housing, and senior programs.
• City of RochestercoreStrategic or Co-development PartnerCity of Rochester partners with CCFCS on Steps to Success Rochester economic mobility mentoring program and other community initiatives targeting city residents.
• Action for a Better CommunitycoreStrategic or Co-development PartnerPartner in the Steps to Success Rochester economic mobility mentoring program, providing coordinated support to eligible City of Rochester families.
• Urban League of RochestercoreStrategic or Co-development PartnerPartner in Steps to Success Rochester and other community initiatives. Also a partner in EISEP case management at one of four EISEP sites in Monroe County.
• Excellus BlueCross BlueShieldcoreOthersMedicaid managed care health plan with contracts for CCFCS HCBS and CORE services. CCFCS serves members enrolled in Health and Recovery Plan (HARP) and HIV-Special Needs Plan (SNP).
• Fidelis CarecoreOthersMedicaid managed care health plan contracted with CCFCS for HCBS and CORE behavioral health services.
• MVP Health CarecoreOthersMedicaid managed care health plan contracted with CCFCS for HCBS and CORE behavioral health services.
• United HealthcoreOthersMedicaid managed care health plan contracted with CCFCS for HCBS and CORE behavioral health services.
• NY State Office of Addiction Services and Supports (OASAS)coreStrategic or Co-development PartnerState agency providing funding and regulatory oversight for CCFCS Restart Community Residential Program and Alexander House, a community residential treatment program for 21 men.
• Catholic Charities USAcoreStrategic or Co-development PartnerNational parent organization representing 168 independent agencies and 3,900 service locations. CCFCS is a division of Catholic Charities of the Diocese of Rochester and participates in national initiatives including the People of Hope Museum.
• Keuka CollegecoreStrategic or Co-development PartnerKeuka College hosts the D.R.I.V.E. Program (Diversity, Responsibility, Inclusion, Vision, and Experiential Learning) for young adults with intellectual disabilities, including CCFCS residents Marques and Brian who graduated from the program.
• Balanced CareminorStrategic or Co-development PartnerCCFCS refers clients needing pooled trusts to partner organization Balanced Care. CCFCS does not administer pooled trusts but provides trustee services for supplemental needs and basic irrevocable trusts.
• Children's Health Homes of Upstate NYcoreOthersCCFCS is a provider within this health home network serving children with complex health and mental health needs through Health Homes care management.
• Encompass Family Health HomecoreOthersCCFCS is a provider within this health home network for children's care management services.
• Health Homes of Upstate New York (HHUNY)coreOthersCCFCS is a provider within the HHUNY network coordinating care management for adults with chronic illnesses including mental illness, substance abuse, and physical health conditions.
• United Way of Greater Rochester and the Finger LakescoreStrategic or Co-development PartnerCCFCS receives support from United Way and is listed as a partner organization. United Way co-funds EISEP services and provides volunteer and donor support infrastructure.
• Catholic Charities of the Diocese of Rochester (CCDO)coreStrategic or Co-development PartnerCCFCS is a division of Catholic Charities of the Diocese of Rochester, which operates six agencies serving twelve Western New York counties. The parent organization provides oversight, shared services, and coordinates advocacy.

Scale indicators11 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Jewish Family Service of Rochester: Faith-affiliated human services agency serving the Rochester region with case management, refugee support, and behavioral health services. Directly competes for similar government contracts and donor dollars in the same geography.
• YWCA of Rochester & Monroe County: Rochester-area nonprofit providing domestic violence services, family support, housing, and youth programming. Directly comparable as a regional human services provider competing for similar government and United Way funding.
• Catholic Charities of Onondaga County: Syracuse-based Catholic Charities affiliate providing refugee resettlement, behavioral health, housing, and senior services across Central New York. Closely comparable in mission, scale, and funding mix to CCFCS.
• Hillside Family of Agencies: Rochester-area nonprofit providing child welfare, behavioral health, and developmental disability services. Directly comparable in service portfolio, regional footprint, and government contract reliance.
• Catholic Charities of Buffalo: Regional Catholic Charities affiliate serving Western New York with similar human services portfolio including refugee resettlement, behavioral health, and family services. Directly comparable as a fellow diocesan Catholic Charities agency with overlapping service lines and Medicaid contracting model.

Broad incumbents

• DePaul Community Services: National Catholic-affiliated nonprofit specializing in housing and supportive services for people with developmental disabilities and behavioral health needs. Comparable in I/DD residential services and HCBS contracting model.
• Volunteers of America Upstate New York: National faith-affiliated nonprofit operating behavioral health, housing, and senior services across Upstate New York. Comparable as a multi-site human services agency with similar funding mix and target populations.
• Catholic Charities USA: National umbrella organization representing 168 independent Catholic Charities agencies including CCFCS. Comparable as the parent network coordinating advocacy, shared grantmaking (e.g., Lilly Endowment-funded People of Hope Museum), and national-scale disaster response.

Others

• United Way of Greater Rochester and the Finger Lakes: Regional funder and convener that allocates resources to CCFCS and peer agencies. Relevant as a strategic partner and ecosystem orchestrator rather than direct competitor, but comparable as a community-impact organization serving the same geography.

Regional players

• Coordinated Care Services Inc. Rochester-based nonprofit providing care coordination, behavioral health consulting, and human services technology to government and provider agencies. Comparable in regional footprint and human services focus but operates as a support/B2B entity rather than direct service provider.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/playlist?list=PLwdx_njPyOkCZDYLkXY6gbliORhQrex2a
• Facebookfacebook.com/fcscharitiesroc
• LinkedInlinkedin.com/company/fcs-charities
• Instagraminstagram.com/fcscharities
• Xx.com/fcscharities

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles23 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Catholic Charities Family and Community Services