Zoop

What Zoop does

Zoop operates as an authorized IRCTC e-catering aggregation platform that connects Indian Railway passengers with FSSAI-approved restaurants for seat-level food delivery. Founded in 2014 and headquartered in New Delhi, the company has built coverage across 450+ railway stations and 7,000+ trains, partnering with a network of 2,500+ restaurants. Its core technology stack integrates PNR data to auto-identify coach and seat positions, real-time train running status to dynamically adjust delivery timing when trains are delayed, and a WhatsApp-first conversational interface as a low-friction ordering channel. Complementary rail information utilities — including PNR status with confirmation probability prediction, live train tracking, coach position finder, platform locator, and timetable — sit alongside the core food delivery product and serve as top-of-funnel acquisition tools.

The platform monetizes primarily via transaction commissions on orders routed to partner restaurants, with variable per-restaurant pricing, online and cash-on-delivery payment options, and discount codes for individual and bulk orders. Customer segments span individual train passengers (primary, long-tail), group travelers (corporate, schools, weddings, pilgrims) using a dedicated bulk-order channel, and travelers with religious or dietary requirements (Jain, Satvik, no-onion-no-garlic). In October 2024, ixigo (Le Travenues Technology) acquired a 51% controlling stake for INR 12.54 crore, and Zoop now operates as a subsidiary within ixigo's multi-modal travel flywheel, with its food delivery service accessible across ixigo's rail, flight, and bus booking apps.

Name

Zoop

Legal name

Zoop Web Services Private Limited

Website

https://zoopindia.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

11–50 employees

Short description

Zoop is an IRCTC-authorized e-catering aggregator delivering meals from 2,500+ FSSAI-approved restaurants to passenger seats across 450+ Indian railway stations and 7,000+ trains. It now operates as a 51%-owned ixigo subsidiary, offering WhatsApp, mobile app, and web ordering to train travelers and group bookings.

Ownership category

akta.pro rank

Headquarters

HQ city

Delhi

HQ country

India

HQ region

Asia

Offices1 record

Markets served

GTM type

B2C

Offering type

Digital Commerce or Content

Cost components

Operations, Technology or R&D, Marketing or Sales, Personnel, Infrastructure

Revenue model

1. Commission from Restaurant Partners: Zoop aggregates orders from train passengers and routes them to partner restaurants. The company earns commission on each transaction processed through its platform. Restaurants pay a fee to be listed and receive deliveries through the IRCTC e-catering system.

Pricing tiers

Go-to-market motion1 record

Distribution channels7 records

Marketing channels7 records

Core offering

Zoop is an IRCTC-authorized e-catering aggregation platform that connects Indian railway passengers with 2,500+ FSSAI-approved restaurants across 450+ stations and 7,000+ trains for direct-to-seat food delivery. Customers place orders by entering their PNR number, selecting a delivery station and restaurant, and receiving meals at their assigned coach and berth. Ordering is available through website, mobile app, WhatsApp, and call center 24x7.

Product overview

Zoop is a train food delivery platform operating as an official IRCTC e-Catering partner, offering a unified mobile and web application alongside WhatsApp and call center channels. The core product is train food delivery from 2500+ FSSAI-approved restaurants across 450+ stations and 7000+ trains. The platform integrates complementary railway information services including PNR status checking with confirmation probability, live train running status, coach position finder, platform locator, and train schedule/timetable. Additional services include group/bulk food ordering for 5-500+ passengers and special diet options (Jain, Satvik, No Onion-No Garlic). Zoop was acquired by ixigo in October 2024 as part of their multi-modal travel strategy.

Differentiator

Problem solved

Functional benefit

Products and services

• Train Food Delivery Service India's No. 1 train food delivery service enabling passengers to order meals from 2,500+ FSSAI-approved restaurants at 450+ railway stations across 7,000+ trains, delivered directly to their seat. Orders can be placed 30-60 minutes before the train reaches the selected station.
• Group/Bulk Food Ordering Bulk meal ordering service for families, tour groups, corporate travelers, school/college groups, and pilgrims. Handles orders for 5-500+ people with custom menus including Jain and Satvik options. Requires 30% advance payment and 24-hour advance notice.
• WhatsApp Food Ordering Channel WhatsApp-first ordering experience allowing passengers to send 'Hi' to 7042062070 to order food on trains. Customers receive menu options, place orders, and receive delivery updates entirely through WhatsApp messaging.
• Zoop Mobile App Native mobile applications for Android (Google Play Store) and iOS (Apple App Store) enabling full train food ordering, PNR checking, live train tracking, and all platform features on mobile devices.
• IRCTC e-Catering Vendor Registration Platform for restaurants to register as IRCTC e-catering vendors through Zoop. Handles documentation submission, IRCTC approval process, and delivery pass issuance for station access. Approval timeline ranges from 4 days to 4 weeks.

Quantifiable outcome

• 50+ lakh meals delivered to passenger seats
• +3 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability2 records

Feature5 records

Partnerships

Four partnerships are on record, tiered minor and core.

• Domino'sminorChannel Partner/ Reseller/ Distributor · 15 January 2026International pizza chain partner for food delivery to train passengers through IRCTC's Zoop e-catering service, with delivery to seats at stations along train routes.
• Haldiram'sminorChannel Partner/ Reseller/ Distributor · 15 January 2026Indian food brand partner for train food delivery through IRCTC's Zoop e-catering service, offering snacks and meals for delivery to train seats.
• IRCTC (Indian Railways Catering and Tourism Corporation)coreStrategic or Co-development PartnerZoop is an authorized national aggregator for IRCTC e-Catering services, officially partnered to deliver food to train passengers across India. This authorization enables access to train scheduling data, station access for deliveries, and official recognition as an IRCTC e-catering partner.
• FSSAI Approved Restaurant Partners (2500+)coreChannel Partner/ Reseller/ DistributorNetwork of over 2500 FSSAI-certified restaurants, food outlets, and cafes across 450+ railway stations in India. These restaurants prepare and deliver food orders placed through Zoop's platform to passenger seats.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• MakeMyTrip: MakeMyTrip is one of India's largest online travel aggregators covering flights, hotels, rail, and bus. It is comparable to ixigo as a broader travel platform context for Zoop's parent and could itself move into rail-food delivery as part of its multi-modal expansion.
• Swiggy: Swiggy is India's largest horizontal food delivery aggregator. While not a direct train-delivery specialist, it competes at the broader restaurant-partner level and has begun exploring station-area and rail-adjacent food partnerships, making it an emerging competitive threat to Zoop's restaurant network economics.
• ixigo: ixigo is Zoop's parent company (51% stake) and a publicly listed multi-modal travel platform covering rail, flight, bus, and now food delivery. While not an external competitor, it sets the strategic, capital, and integration context for Zoop and shapes how the food business is monetized within a broader travel funnel.
• Zomato: Zomato is India's other major horizontal food delivery aggregator, comparable to Swiggy. It does not focus on in-train delivery but competes for the same restaurant-partner pool and increasingly explores station-area and rail-travel adjacent food services.

Others

• AbhiBus: AbhiBus is an ixigo-owned bus-booking platform and a sister company of Zoop within the same parent group. It is adjacent rather than competitive, but illustrates the multi-modal strategy into which Zoop's train food delivery is being integrated.
• ConfirmTkt: ConfirmTkt is an ixigo-acquired train-ticket prediction and booking platform and another sister entity of Zoop. It is comparable because it shares the same parent and contributes to the multi-modal funnel that Zoop's food delivery service plugs into.

Direct peers

• IRCTC e-Catering: IRCTC's official e-Catering platform is operated by Indian Railways Catering and Tourism Corporation and serves the same train-passenger food-delivery use case as Zoop. It is both a regulator (authorizing Zoop and others) and a competitor with direct station/vendor relationships and passenger brand recognition.
• Yatra Food on Train: Yatra's food-on-train offering, run by the larger Yatra online travel platform, lets train passengers pre-order meals delivered to seats. It directly competes with Zoop in the IRCTC e-catering aggregator space while leveraging Yatra's broader travel booking user base for distribution.
• TravelKhana: TravelKhana is another IRCTC-authorized train food delivery aggregator operating across Indian railway stations, partnering with restaurants for seat delivery. It directly competes with Zoop for the same passenger base and restaurant partners, with overlapping station coverage and order channels.
• RailRestro: RailRestro is one of the leading IRCTC-authorized e-catering aggregators in India, offering food delivery to train passengers across hundreds of stations via website, app, and call. It is the closest direct competitor to Zoop in the same product category, serving the same customer base with a near-identical business model.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xtwitter.com/i/flow/login?redirect_after_login=%2FZoop_Food
• YouTubeyoutube.com/channel/UCHSdbCopI2lBzptmEF_z99g/videos
• Facebookfacebook.com/ZoopFood
• LinkedInlinkedin.com/company/zoop-india
• Instagraminstagram.com/zoopfood

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Zoop