Vico Homes
Vico Homes is a Yorkshire-based charitable Community Benefit Society that owns and manages over 32,000 social housing homes for tenants across general needs, supported living, shared ownership and leasehold segments, employing 1,450+ staff.
- Company typePrivate
- Founded2025
- HeadquartersCastleford, United States
- Headcount1,001–5,000
- GTM typeB2C
- OfferingServices
What Vico Homes does
Vico Homes is a charitable Community Benefit Society registered under the Co-operative and Community Benefit Societies Act 2014 and regulated by the Regulator of Social Housing (RSH). Headquartered in Castleford, United Kingdom, the organisation owns and manages over 32,000 homes across Yorkshire and surrounding regions, comprising general needs rented accommodation, supported and sheltered living, shared ownership stock, and leasehold properties. It rebranded from Wakefield and District Housing (WDH) on 1 April 2025. The group employs over 1,450 colleagues directly and operates three wholly owned or jointly controlled entities: Vico New Build Services Limited (new build construction), Wakefield and District Homes Limited (group services), and Bridge Homes (Yorkshire) LLP (development joint venture).
The business operates a direct-to-tenant model through physical Hubs in Wakefield and Pontefract, a contact centre (0345 8 507 507), and digital channels including the Homesearch choice-based lettings portal and the My Account self-service portal. Technology stack includes customer management platforms, maintenance and repairs systems, cloud storage, third-party TechSee Augmented Vision for remote diagnostics, and ReachDeck accessibility tooling covering 100+ languages. Operational performance data shows 99.4% of stage one complaints responded to within Housing Ombudsman timescales, 11.5 stage one complaints per 1,000 homes, 83% overall tenant satisfaction, 86% satisfaction with home safety, and 80% satisfaction with home maintenance, though complaint handling satisfaction sits at 46%, indicating an improvement area.
Revenue is generated primarily through recurring social housing rents on 32,000+ homes, shared ownership rents and staircasing receipts, leaseholder service charges, commercial new build sales, and (until its announced closure) the Care Link 24-hour emergency alarm responder service. Annual external procurement spend is approximately £143m across 838 supplying organisations. Strategic partnerships include West Yorkshire Police (with five seconded constables), local authorities, NHS housing coordinators, and the Bridge Homes development joint venture. Recognised at the 2026 Northern Housing Awards (double winner) and 2025 Tpas Exemplar Status, Vico Homes presents as a stable, regionally anchored social housing landlord pursuing incremental growth via development and tenant-facing digital tooling rather than transformational scaling.
Vico Homes firmographics
Firmographics- Name
- Vico Homes
- Legal name
- Vico Homes Limited
- Website
- https://vicohomes.co.uk
- Company type
- Private
- Founded year
- 2025
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- Vico Homes is a Yorkshire-based charitable Community Benefit Society that owns and manages over 32,000 social housing homes for tenants across general needs, supported living, shared ownership and leasehold segments, employing 1,450+ staff.
- Ownership category
- akta.pro rank
Vico Homes industry classification
Industry- Product category
- Social Housing
- NAICS
- Rental and Leasing Services (532)
- SIC
- Operators Of Apartment Buildings (6513), Real Estate Agents & Managers (For Others) (6531), Services-To Dwellings & Other Buildings (7340)
- akta.pro primary industry
- Multifamily (Apartment) Property Management (BPAJAGAD)
- akta.pro secondary industries
- Affordable Housing Property Management (BPAJAGAJ), Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC)
Keywords
Where Vico Homes is headquartered
LocationHeadquarters
- HQ city
- Castleford
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Vico Homes business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- Social Housing Rents: Rental income from over 32,000 homes including general needs rented homes, supported and sheltered living properties
- Shared Ownership Sales and Rent: Partial ownership model where customers purchase a percentage share and pay rent on the remaining equity
- Commercial Property Sales: New build homes constructed for commercial sale
- Leaseholder Service Charges: Service charges levied on leasehold properties for maintenance and communal services
- Care Link Emergency Alarm Service: 24-hour emergency alarm responder service for vulnerable residents
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Social housing rents determined by property characteristics and tenant eligibility |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels11 records
Vico Homes product offering
Product offeringCore offering
Vico Homes is a social housing provider that owns and manages over 32,000 homes across Yorkshire, including general needs rented properties, supported and sheltered living accommodation, shared ownership homes, and new build homes for sale. It also delivers a range of tenant support services such as the Care Link 24-hour emergency alarm responder service, Cash Wise financial inclusion, Hardship Scheme assistance, employment support, and the Homesearch choice-based lettings platform.
Product overview
Vico Homes is a social housing provider operating as a Charitable Community Benefit Society that owns and manages over 32,000 homes. The company's core housing products include general needs rented homes, shared ownership (part-buy/part-rent), homes for purchase, independent living schemes for vulnerable residents, and Rent to Buy options. Supporting services include Care Link (24-hour emergency alarm responder), Housing Perks (tenant discount programme), Cash Wise (financial inclusion), Hardship Scheme (financial support), Community Employment Service, Training for Employment, and Health and Wellbeing Support. Digital services include the Homesearch choice-based lettings portal and the My Account customer self-service portal.
Differentiator
Problem solved
Functional benefit
Brands
- Care Link: 24-hour emergency alarm responder service provided by Vico Homes.
- Cash Wise
- Homesearch
Products and services
- Social Housing Rental
Quantifiable outcome
- 99.4% of stage one complaints responded to within Housing Ombudsman timescales
- +3 more outcomes
Companies that use Vico Homes
Customer profileNamed customers2 records
Segments6 records
Ideal customer profiles4 records
Vico Homes technology and API
TechnologyAPI detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
Feature4 records
Vico Homes partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core and minor.
- West Yorkshire PolicecorePartnership through Wakefield Modern Slavery and Organised Crime Group (Silver), with five seconded Police Constables (Tenancy Support Officers) working within Community Safety Team. Intelligence sharing through Police Intelligence Portal (PIP) for modern slavery and human trafficking identification.
- Local Authorities (Wakefield Council, West Yorkshire)corePartnership with local authorities for housing referrals, safeguarding, benefit administration with DWP, and regeneration projects including children's care homes.
- NHS and Health PartnerscoreNHS Housing Coordinators, health-related support services, and partnerships with social care teams for wellbeing, adaptations, medical rehousing, and independent living assessments.
- National Consortia and Framework AgreementsminorUtilises several national consortia and framework agreements for procurement, carefully checked for MSA compliance, enabling access to standardised procurement vehicles.
- Bridge Homes (Yorkshire) LLPcoreJoint venture company (OC394414) for housing development, marking a decade of success in building homes across Yorkshire.
- Wakefield and District Homes LimitedcoreWholly owned private company limited by guarantee (Company number: 05802087), part of Vico Homes group structure.
- Vico New Build Services LimitedcoreWholly owned private limited company (Company number: 13869951) for new build construction services.
- Social Services and Safeguarding PartnerscorePartnership with social care teams and Police for safeguarding policies and procedures, referring people at risk of harm, and emergency accommodation.
Scale indicators12 records
Recent moves7 records
Expansion highlights5 records
Vico Homes competitors and assessment
Company assessmentDirect peers
- Platform Housing Group: Large UK social housing provider operating in the Midlands with a comparable ownership structure (charitable/not-for-profit), similar mix of general needs, supported living, and shared ownership, and a similar scale of homes in regional operation.
- Notting Hill Genesis: Major UK housing association with similar product mix including general needs rental, shared ownership, supported living, and care/alarm services - operates with comparable scale and regulated RSH status.
- Anchor Hanover: UK's largest not-for-profit provider of specialist housing and care for older people, with directly comparable supported/sheltered living and independent living scheme offerings to Vico Homes.
- Guinness Partnership: National housing association with similar mixed-tenure housing portfolio (general needs, supported housing, older persons housing) and comparable charitable governance status.
- Hyde Group: Large London-based housing association with a similar product range including shared ownership, supported housing, and community investment programmes; comparable in their focus on vulnerable customers.
- Home Group: One of the UK's largest housing associations providing general needs, supported housing and home ownership products across multiple regions, with a comparable in-house service delivery model and similar customer segments.
- L&Q Group: Major UK housing association and developer offering social rent, shared ownership, and supported living at scale with comparable regional concentration and a non-profit governance structure.
- Peabody: One of the UK's oldest and largest housing associations with a similar portfolio of general needs homes, shared ownership, supported/specialist housing, and integrated tenant support services including employment and financial inclusion.
- Longhurst Group: Mid-sized UK housing association providing general needs, shared ownership and supported living across the Midlands and southern England, with a comparable operational scale and not-for-profit status.
- Clarion Housing Group: UK's largest housing association managing tens of thousands of homes across multiple regions, providing a directly comparable product mix and operating model under RSH regulation.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Vico Homes social profiles
Digital presenceVico Homes compliance and trust
Trust signalCompliance2 records
Vico Homes financial estimates
Financial estimateRevenue estimate
Valuation estimate
Vico Homes leadership team
Management profileNumber of profiles
Profiles3 records
Vico Homes subsidiaries and ownership
Company hierarchySubsidiaries3 records
Vico Homes funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Vico Homes M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Vico Homes
What does Vico Homes do?
Vico Homes is a social housing provider that owns and manages over 32,000 homes across Yorkshire, including general needs rented properties, supported and sheltered living accommodation, shared ownership homes, and new build homes for sale. It also delivers a range of tenant support services such as the Care Link 24-hour emergency alarm responder service, Cash Wise financial inclusion, Hardship Scheme assistance, employment support, and the Homesearch choice-based lettings platform.
Is Vico Homes a public or private company?
Vico Homes is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Vico Homes founded?
Vico Homes was founded in 2025. It employs 1,001 to 5,000 people.
Where is Vico Homes based?
Vico Homes is headquartered in Castleford, United States, in the North America region.
How does Vico Homes make money?
Five revenue lines are on record. Social Housing Rents are the primary driver. The others are shared Ownership Sales and Rent, commercial Property Sales, leaseholder Service Charges and care Link Emergency Alarm Service.
Who are Vico Homes's main competitors?
Direct peers on record are Platform Housing Group, Notting Hill Genesis, Anchor Hanover, Guinness Partnership, Hyde Group, Home Group, L&Q Group, Peabody, Longhurst Group and Clarion Housing Group.
Does Vico Homes have an API?
No public API is recorded for Vico Homes.
What industry is Vico Homes in?
Vico Homes's product category is Social Housing. Its primary akta.pro industry code is BPAJAGAD, Multifamily (Apartment) Property Management, with a secondary code of BPAJAGAJ, Affordable Housing Property Management. Its NAICS code is 532 and its SIC code is 6513.