Biztek Solutions

What Biztek Solutions does

Biztek Solutions (operating brand: KME Systems, Inc.) is a privately held managed IT services provider headquartered in Irvine, California, with additional offices in Riverside and Corona, serving small and mid-sized businesses across Orange County, Riverside County, and the broader Inland Empire region of Southern California. The firm was formed through the merger of four legacy IT providers and operates as an outsourced IT department for clients who lack internal IT scale, delivering a unified five-module service portfolio: Managed IT Services (core recurring support and proactive maintenance), Cloud Computing, Cybersecurity, Unified Communication & Phone Systems, and IT Consulting. The company positions itself as a local, single-vendor alternative to fragmented IT relationships, emphasizing rapid response (sub-15-minute critical response), transparent pricing, guaranteed 99.9%+ network uptime, and deep familiarity with regulated verticals including healthcare (HIPAA), accounting/CPA, construction, manufacturing, and nonprofit.

The business model is anchored by recurring subscription managed services sold on a monthly billing cadence with quote-based pricing not publicly disclosed, supplemented by project-based IT consulting and integrated managed services for cloud, security, and communications. Go-to-market is a hybrid of consultative direct sales (15-minute no-commitment discovery meetings serving as the primary conversion mechanism), phone-based inside sales through per-office numbers, and a content-led digital funnel comprising a blog, Google Business Profile reviews, and active social channels (Facebook, LinkedIn, X). Customer concentration is fundamentally long-tail: 250+ SMB and mid-market clients across multiple verticals are served, with the primary personas being business owners and executives, operations managers, and IT managers. The firm claims an NPS of 10 from its 250+ clients and a 10.5% CSAT score from the trailing 90 days.

There is no disclosed funding, no institutional investor involvement, no M&A activity beyond the founding merger, and no published revenue or ARR. The company is founder/partner-financed and operates as an independent regional MSP with no public evidence of AI/ML native product capabilities or proprietary technology beyond standard third-party IT tooling.

Name

Biztek Solutions

Legal name

KME Systems, Inc.

Website

https://biztek-solutions.com

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

11–50 employees

Short description

Biztek Solutions (operating as KME Systems) is a Southern California managed IT services provider delivering outsourced IT, cloud, cybersecurity, unified communications, and IT consulting to 250+ SMB and mid-market clients across Orange County, Riverside County, and the Inland Empire.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Data Platform, BI & Analytics Integration (BPAEAAAI)

Keywords

• Managed IT services
• Cybersecurity services
• Cloud computing services
• IT consulting
• Unified communications

Headquarters

HQ city

Riverside

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Managed IT Services: Recurring managed IT services where KME acts as the outsourced IT department, providing proactive support, system maintenance, and IT management for a consistent monthly/annual fee.
2. IT Consulting: Strategic IT consulting services providing guidance on technology decisions and alignment with business goals, likely project-based or retainer engagement.
3. Cloud Computing Services: Cloud infrastructure and migration services delivered as part of the managed services umbrella or as standalone projects.
4. Cybersecurity Services: Security services providing protection from cyber threats, integrated into managed IT or sold as standalone security solutions.
5. Unified Communication Services: Phone and communication system implementation and management services.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Biztek Solutions delivers managed IT services to small and midsize businesses across Southern California, acting as an outsourced IT department handling day-to-day support, proactive maintenance, cloud computing, cybersecurity, unified communications, and strategic IT consulting. The company combines five core service modules into unified packages or standalone offerings, targeting businesses that need reliable IT support without managing multiple vendors.

Product overview

KME offers a unified portfolio of five core IT service modules designed for Southern California businesses. The core offering is Managed IT Services, which serves as the primary outsourced IT department. This core is complemented by four specialized modules: Cloud Computing for secure hybrid/remote work enablement, Cybersecurity for threat protection and incident response, Unified Communication & Phone Systems for collaboration tools, and IT Consulting for strategic technology planning. These modules are offered as standalone services or can be combined, providing businesses with comprehensive IT coverage from day-to-day support to long-term strategic planning.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Outsourced IT department handling day-to-day support, proactive maintenance, and problem resolution so businesses can focus on growth.
• Cloud Computing Secure, seamless cloud solutions enabling hybrid and remote teams to work from anywhere on any device.
• Cybersecurity Advanced security services providing protection from cyber threats with expert monitoring and incident response.
• Unified Communication & Phone Systems Communication tools unifying phone systems and collaboration platforms for seamless in-office and remote work.
• IT Consulting Strategic guidance aligning technology decisions with business objectives to turn IT into competitive advantage.

Quantifiable outcome

• 10.5% CSAT from last 90 days
• +4 more outcomes

Named customers3 records

Segments8 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators9 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• NTT Data: NTT Data is a global IT services and systems integrator with managed services, cloud, and cybersecurity practices. Overlaps with KME's managed IT, consulting, and security offerings as a broad incumbent, but at multi-billion-dollar scale and enterprise focus.
• Rackspace Technology: Rackspace is a global managed cloud and IT services provider across public, private, and multi-cloud environments. Comparable to KME's cloud computing and managed services lines, but operates at hyperscaler-scale and serves much larger enterprise customers.
• CompuCom: CompuCom is a large North American managed IT services and workplace solutions provider offering endpoint management, cloud, and field services. It is a broad incumbent competitor that overlaps with KME's core managed IT and end-user support offerings, but serves a far larger enterprise and mid-market footprint.
• RingCentral: RingCentral is a leading unified communications-as-a-service provider delivering cloud phone, contact center, and collaboration. Comparable to KME's unified communications service line, but at platform scale with global enterprise reach.
• Insight Enterprises: Insight is a large IT solutions and managed services provider delivering hardware, software, cloud, and managed support to mid-market and enterprise clients. Comparable to KME on the managed IT and IT consulting side, with substantially broader geographic and vendor scale.

Direct peers

• Coranet: Coranet is a managed IT services provider offering managed IT, cloud, security, and unified communications to SMB and mid-market clients. Direct peer with a comparable menu of services and customer base, competing in overlapping regional markets.
• eSAY Group: eSAY Group is a regional managed IT and cybersecurity services provider serving SMBs in California with a similar mix of managed IT, cloud, security, and consulting offerings. Direct regional peer most comparable in customer size, geography, and service model.
• Dataprise: Dataprise is a US managed IT services provider delivering managed IT, cybersecurity, cloud, and unified communications to mid-market and SMB clients. Direct peer with very similar service portfolio and customer profile to KME, scaled across multiple US regions.

Emerging players

• Arctic Wolf: Arctic Wolf is a security-focused managed detection and response provider serving SMB and mid-market via channel partners. Comparable as a managed cybersecurity overlay that KME could either partner with or compete against in its security line.

Others

• ConnectWise: ConnectWise is the dominant provider of PSA, RMM, and cybersecurity software purpose-built for MSPs. It is an ecosystem enabler for KME and its peers rather than a direct competitor — its tools underpin much of KME's day-to-day managed IT operations.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/bizteksolutions
• Facebookfacebook.com/kmesystems
• LinkedInlinkedin.com/company/bizteksolutionsinc

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Biztek Solutions