Aussie Oncall Plumbing

What Aussie Oncall Plumbing does

Aussie Oncall Plumbing is a privately held, family-run plumbing services business headquartered at 8 Christopher St, Baulkham Hills, NSW, Australia. Founded and operated by owner Zack, the company has serviced Sydney's Hills District, North Sydney, Western Sydney, and central Sydney suburbs for over 10 years. Its operations are licensed under NSW plumbing contractor license #465156C and ABN 39 673 828 012, with no parent company, institutional investors, or franchise structure. Revenue is generated exclusively through per-job professional service fees across residential, commercial, and strata/property management clients, using a pay-as-you-go model with upfront fixed quotes, a $0 call-out fee, and published flat rates such as $89 for blocked drains. Online booking discounts of $50-$65 and a Lifetime Labour Warranty are used as conversion and retention levers.

The company's service portfolio spans emergency plumbing, blocked drains, hot water systems, gas fitting, burst pipe repair, leak detection, and trenchless pipe relining. It is delivered by an in-house team of licensed plumbers using industry-standard diagnostic and repair equipment, including CCTV drain cameras, sonar units, thermal imaging cameras, acoustic leak detectors, water meter testing, high-pressure water jetters, and no-dig pipe relining systems. No AI/ML, software products, or proprietary technology platforms are disclosed; the technology stack consists of conventional diagnostic and trenchless repair tools. Distribution is direct-to-customer via phone (0477 707 172), an online booking form on the website, and on-site service delivery, with marketing concentrated on local SEO via suburb-specific landing pages, a content blog, and active social media profiles on Instagram, Facebook, and LinkedIn.

Name

Aussie Oncall Plumbing

Legal name

Aussie Oncall Plumbing

Website

https://aussieoncallplumbing.com.au

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Aussie Oncall Plumbing is a family-run, licensed plumbing service business based in Baulkham Hills, NSW, delivering 24/7 emergency, blocked-drain, hot-water, gas-fitting, leak-detection, and trenchless pipe-relining services to residential, commercial, and strata clients across Sydney's Hills District, North Sydney, and Western Sydney.

Ownership category

akta.pro rank

Product category

Residential Plumbing Services

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (23822), Plumbing, Heating, and Air-Conditioning Contractors (238220)

SIC

Services-Miscellaneous Repair Services (7600)

akta.pro industry

PRIMARYIMAIABAB

Plumbing Installation, Service & Repair

Industrials, Manufacturing & Construction/Industrial Services & Facility Operations/Building Maintenance & Repair (MEP/HVAC/Plumbing/Electrical)

SECONDARYHSAOAAAI

Plumbing Inspection, Preventive Maintenance & Code Compliance

Home & Personal Services/Plumbing, Electrical & HVAC Services/Plumbing Installation & Repair

SECONDARYHSAOAMAL

Emergency Commercial Plumbing Response

Home & Personal Services/Plumbing, Electrical & HVAC Services/Emergency Plumbing Services

SECONDARYHSAOAKAI

Underground Gas Line Trenching & Sleeving

Home & Personal Services/Plumbing, Electrical & HVAC Services/Gas Line Installation, Inspection & Repair

SECONDARYHSAIAKAG

Underground Downspout Drain Lines (Installation, Cleaning & Repair)

Home & Personal Services/Landscaping, Lawn Care & Outdoor Maintenance/Gutter Cleaning & Exterior Drainage Maintenance

SECONDARYHSAPABAG

Bathroom Plumbing Rough-In & Reconfiguration (Fixture Relocation)

Home & Personal Services/Residential Renovation Services/Bathroom Renovation & Remodeling

Keywords

• Residential plumbing services
• Emergency plumbing repair
• Blocked drain cleaning
• Hot water system installation
• Trenchless pipe relining

Headquarters

HQ city

Baulkham Hills

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Plumbing Service Fees: One-time professional service fees charged for individual plumbing jobs including residential plumbing, commercial plumbing, maintenance, emergency callouts, and installations. Revenue is earned per job with no recurring subscription component. Customers receive upfront fixed-price quotes before work begins.
2. Gas Fitting Services: Fees for licensed gas fitter services including new gas line installations, gas appliance installation, gas hot water systems, gas heater servicing, and gas leak detection and repair.
3. Pipe Relining Services: Trenchless pipe rehabilitation services charged per project for sewer relining, drain relining, and damaged pipe repair without excavation, offered as an alternative to traditional pipe replacement.
4. Specialized Drain Services: Fees for advanced drain services including CCTV inspections (often offered free as part of promotions), high-pressure water jetting, root inhibitor application, and chemical treatments for tough blockages.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Aussie Oncall Plumbing provides licensed residential and commercial plumbing services across Sydney's Hills District, North Sydney, and Western Sydney. Core offerings include 24/7 emergency plumbing, blocked drain clearing, hot water system installation and repair (gas, electric, solar, heat pump), licensed gas fitting, burst pipe repair, advanced non-invasive leak detection, CCTV drain inspections, and trenchless pipe relining. Services are delivered by the company's own team of licensed plumbers with upfront fixed pricing, $0 call-out fees, and a Lifetime Labour Warranty.

Product overview

Aussie Oncall Plumbing is a family-run plumbing service company offering a comprehensive portfolio of plumbing solutions rather than a unified software product. The core offering consists of emergency plumbing services available 24/7, complemented by specialized services including blocked drains clearing (with CCTV inspections and high-pressure water jetting), hot water systems installation and repair (gas, electric, solar, heat pump), gas plumbing and fitting, burst pipe repair, and trenchless pipe relining. Additional services cover leak detection (using thermal imaging and acoustic methods), CCTV drain inspections, toilet/sink/shower plumbing, blocked sewer and stormwater services, and residential/commercial/maintenance plumbing. The company primarily serves the Hills District, North Sydney, Western Sydney, and surrounding Sydney metro areas from their base in Baulkham Hills.

Differentiator

Problem solved

Functional benefit

Products and services

• Emergency Plumbing Services 24/7 emergency plumbing services for urgent issues including burst pipes, severe leaks, and other plumbing emergencies requiring immediate response. Targeted at residential and commercial customers across the Hills District and surrounding Sydney suburbs.
• Blocked Drains Services Drain clearing services using advanced techniques including high-pressure water jetting and CCTV drain inspections to clear blockages and restore proper drainage flow for residential and commercial customers.
• Hot Water Systems Installation, repair, and maintenance services for gas, electric, solar, and heat pump hot water systems, addressing hot water failures and replacements for residential and commercial properties.
• Gas Plumbing Services Licensed gas fitting services including new gas installations, gas appliance installation, gas leak detection and repair, gas heater services, and emergency gas services, delivered by licensed gas fitters.
• Burst Pipe Repair Emergency burst pipe repair and replacement services available 24/7, including leak detection and pipe replacement for residential and commercial customers.
• Pipe Relining Trenchless pipe relining services that restore damaged pipes by inserting a durable liner within existing pipes, eliminating the need for excavation and preserving property.
• Leak Detection Services Advanced leak detection using thermal imaging, acoustic devices, water meter testing, and electronic leak detectors to locate hidden leaks behind walls, under floors, and underground without causing property damage.
• CCTV Drain Inspections Camera inspection services using waterproof cameras, access rods, crawlers, and sonar units to diagnose drain and pipe conditions without excavation.
• Toilet Plumbing Services Toilet repair and installation services including leaking toilet repairs, blocked toilet repair, flushing corrections, cistern repairs, and toilet seat replacement.
• Sink Plumbing Services Kitchen and bathroom sink services including sink unblocking, installation and replacement, tap repairs and replacement, and leak detection and repair.
• Shower Plumbing Services Shower plumbing services including leak repairs, installation and replacement, blocked drain clearing, and water pressure troubleshooting.
• Blocked Sewer Services Blocked sewer drain clearing using CCTV cameras, high-pressure water jetting, chemical solutions, root inhibitors, and trenchless repair methods.
• Blocked Stormwater Services Stormwater drain clearing and repair services using advanced drain cleaning techniques, CCTV inspections, and repair of structural damage and root intrusion.
• Residential Plumbing Complete residential plumbing services handling everything from minor repairs to major installations for homes across the Hills District, North Sydney, and Western Sydney.
• Commercial Plumbing Expert plumbing services for businesses ensuring minimal disruption and compliance with industry standards, delivered with minimal disruption to business operations.
• Maintenance Plumbing Regular maintenance services to prevent costly repairs and extend the lifespan of plumbing systems through comprehensive maintenance plans for residential and commercial properties.
• Bathroom Plumbing Services Comprehensive bathroom plumbing including fixture installation, renovations, vanity installations, leak detection, and repair services.
• Kitchen Plumbing Services Kitchen plumbing services including tap repairs, appliance installation, drainage solutions, and garbage disposal connections.

Quantifiable outcome

• Lifetime Labour Warranty on all plumbing work
• +4 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Scale indicators3 records

Recent moves5 records

Expansion highlights6 records

Direct peers

• Jim's Plumbing: Part of the Jim's Group franchise network, providing residential and commercial plumbing, drainage, and gas services across Australia including Sydney. Comparable on service portfolio, emergency response, and franchise-style local marketing, though operating under a franchise model.
• Service Today: National Australian plumbing, heating, cooling, and electrical service chain offering 24/7 emergency response, fixed upfront pricing, and similar service categories (emergency plumbing, blocked drains, hot water, gas fitting) across multiple metro markets including Sydney. Directly comparable on service model, customer segments, and value proposition.
• Plumbdog Plumbing: Sydney-area plumbing service provider offering residential and commercial plumbing, blocked drains, hot water, and gas services with upfront pricing and same-day service. Comparable on GTM motion, customer segments, and value proposition.
• Mr. Rooter Plumbing: Franchised plumbing service brand operating in Australia and globally offering residential and commercial plumbing, drain cleaning, and emergency services. Comparable on service categories and customer segments though operating through a franchise model.
• 24 Hour Plumbing & Drainage: Sydney-based plumbing service provider offering 24/7 emergency plumbing, blocked drains, hot water, and gas services to residential and commercial customers. Direct competitor in the same Sydney metro geography with overlapping service categories.
• Metropolitan Plumbing: Multi-state Australian plumbing services provider offering emergency plumbing, blocked drains, hot water, gas fitting, and pipe relining with upfront pricing and similar service guarantees. Closely comparable on product offering, target customers, and GTM motion in the Sydney market.
• Proximity Plumbing: Sydney-based plumbing service offering emergency response, blocked drains, hot water, gas fitting, and leak detection across Sydney metro. Comparable on customer segments, GTM (online booking, local SEO), and service mix, including trenchless diagnostic technologies.

Broad incumbents

• Reece Limited: ASX-listed (REH) Australian wholesale distributor of plumbing, bathroom, heating, and waterware products with national branch network and increasingly a trade-services offering. Broad incumbent serving the same plumbing ecosystem though primarily on supply rather than service delivery.

Regional players

• 1st Choice Plumbing: Australian plumbing and gas services operator providing emergency plumbing, blocked drains, hot water, and bathroom renovations across multiple metro markets. Comparable on service mix and residential/commercial customer focus.
• Active Plumbing: Australian plumbing services operator with presence in multiple east-coast metro areas offering residential and commercial plumbing, gas, and drainage services. Comparable on service portfolio though geographically broader than the Hills District focus.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/aussieoncall
• LinkedInlinkedin.com/in/aussie-oncall-plumbing-32a2a0315/?originalSubdomain=au
• Instagraminstagram.com/aussieoncallplumbing

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Aussie Oncall Plumbing