Town of Wilbraham

Name

Town of Wilbraham

Legal name

Town of Wilbraham, Massachusetts

Website

https://wilbraham-ma.gov

Company type

Private

Founded year

1763

Operating status

Operating

Headcount range

101–250 employees

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Water, Sewage and Other Systems (2213), Waste Collection (56211), Administration of Housing Programs, Urban Planning, and Community Development (9251)

SIC

Refuse Systems (4953), Water Supply (4941), Sanitary Services (4950)

akta.pro primary industry

Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance) (BPAIALAD)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), City Clerk/Records, Elections & Civic Engagement (BPAIACAB), Municipal Tax & Revenue Administration (Local) (BPAIACAD)

Keywords

• Municipal government services
• Public safety services
• Water and sewer utilities
• Waste management services
• Civic administration

Headquarters

HQ city

Wilbraham

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Others

Revenue model

1. Property Taxes: Primary revenue source for municipal operations funded through local property taxes assessed by the Board of Assessors
2. Water and Sewer Fees: Water service fees based on usage; sewer service fees; the Water Division serves approximately 9,800 people with water and wastewater division serves approximately 1,000 customers with sewer
3. Trash Disposal Fees: Fees for trash disposal and recycling center services, including bulky waste disposal
4. State and Federal Funding: Reimbursements and grants from Commonwealth of Massachusetts (75% reimbursement for certain veterans services) and federal government
5. Licenses and Permits: Fees for business licenses, building permits, septic permits, and other municipal licenses

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

The Town of Wilbraham is a municipal government entity that provides essential public services to its residents, including public safety (police, fire, emergency dispatch), water supply and wastewater management (serving approximately 9,800 people and 1,000 sewer customers), trash and recycling disposal, road maintenance, senior services, veterans benefits, library services, parks and recreation, and administrative functions such as vital records, tax collection, licensing, and permitting. Services are delivered through town offices, the official CivicPlus-powered website, and public access television.

Product overview

Town of Wilbraham operates a municipal government website built on the CivicPlus platform, providing residents access to town services, department information, public records, notifications, calendars, social services, veterans services, public access television, and various administrative functions. The website serves as the primary digital portal for municipal governance rather than offering a commercial product portfolio.

Differentiator

Problem solved

Functional benefit

Products and services

• Water Supply Service
• Wastewater/Sewer Service
• Trash and Recycling Disposal
• Senior Center Programs and Meal Services
• Veterans Services
• Licenses and Permits
• Wilbraham Public Access Television
• Public Health Services (EHSPHS)

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Eastern Hampden Shared Public Health Services (EHSPHS)coreStrategic or Co-development Partner · 1 November 2021In November 2021, the Board of Health joined with towns of Hampden, Longmeadow, and Monson to form EHSPHS for shared public health services. Services include Health Director, Health Inspector, Public Health Nurse, and Health Coordinator.
• Proud Supporting Business of Wilbraham Veterans ParticipantsminorOthers · 1 September 2018Local Wilbraham businesses participating in a veteran discount program launched in September 2018. Veterans receive ID cards enabling discounts at participating establishments to spur local economy and support veterans.
• Massachusetts Water Resources Authority (MWRA)coreOthersMWRA supplies wholesale water to Wilbraham. The water source is Quabbin Reservoir, transferred to Wachusett Reservoir. Wilbraham is responsible for distribution within its community. This partnership provides the town's primary drinking water supply.
• Greater Springfield Senior Services, Inc. (GSSSI)coreStrategic or Co-development PartnerProvides Meals on Wheels weekday meal delivery service to Wilbraham seniors through the Senior Center
• Hampden Wilbraham Regional School District (HWRSD)coreStrategic or Co-development PartnerRegional school district serving both Hampden and Wilbraham, with multiple subcommittees for curriculum, facilities, policy, and planning shared between the municipalities
• Pioneer Valley Transit AuthorityminorOthersWilbraham has an advisory board seat on the Pioneer Valley Transit Authority, a regional public transit provider

Scale indicators12 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Town of Palmer: Hampden County municipality of comparable scale providing the standard Massachusetts municipal service portfolio (DPW, water/sewer, public safety, town clerk, assessing). Useful peer for benchmarking operating costs and shared-services potential.
• Town of Ludlow: Neighboring Hampden County town with similar size and service mix. Operates DPW, water/sewer, senior center, and town clerk functions under the same Massachusetts municipal governance framework, making it a direct structural peer.
• Town of East Longmeadow: Adjacent Hampden County town with similar population size and Select Board form of government. Operates comparable public works, water/sewer, and community services and competes with Wilbraham for regional talent, vendor contracts, and regional partnerships.
• Town of Monson: Hampden County partner in EHSPHS shared services. Comparable small-town municipal operation including DPW, water/sewer, public safety, and senior services, with the same Massachusetts municipal governance structure and revenue constraints.
• Town of Agawam: Larger neighboring Hampden County municipality offering the same municipal service portfolio (water, sewer, DPW, senior center, town clerk, assessing). Operates under the same Massachusetts statutory and regulatory regime and is a natural regional benchmarking peer.
• Town of Longmeadow: Neighboring Hampden County town of comparable size that co-founded the Eastern Hampden Shared Public Health Services group with Wilbraham in 2021. Provides essentially the same municipal service stack (public safety, DPW, water/sewer, senior services, town clerk) to a similar residential demographic.
• Town of Hampden: Smaller Hampden County partner in the EHSPHS shared public health services arrangement. Provides the same municipal service profile (DPW, water, assessing, town clerk) with the same Massachusetts statutory framework and shared school district context.

Broad incumbents

• City of Springfield, Massachusetts: Larger urban municipality in the same Pioneer Valley / Hampden County region. Provides the same broad municipal service stack including its own water/sewer utility, public works, and civic engagement portal, but at much greater scale and complexity.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/townofwilbraham
• Facebookfacebook.com/townofwilbraham
• LinkedInlinkedin.com/company/town-of-wilbraham

Revenue estimate

Valuation estimate

Number of profiles

Profiles17 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Town of Wilbraham