Town Of Monson

What Town Of Monson does

The Town of Monson is a Massachusetts municipal government entity serving the residents of Monson, a small town in Hampden County, operated under a Select Board form of government and accountable to residents through town meetings and elected officials. It was founded in 1760 and is headquartered at 110 Main Street, Monson, MA. The town delivers a comprehensive suite of municipal services including public safety (police, fire, EMS), water and sewer utilities, highway and infrastructure maintenance, property tax administration and collection, building and zoning enforcement, public health, senior services, parks and recreation, library, cemetery, and town clerk functions (vital records, elections, dog licensing). Staffing is lean (11-50 employees), and senior leadership includes a Town Administrator (Jennifer Wolowicz), Fire Chief Brian Harris, Police Chief Nicholas Gasperini, Finance Director Sherri Roberson, and department heads across water/sewer, public health, assessing, and parks/recreation.

Underlying technology comprises a CivicPlus-powered municipal website integrated with OpenGov for online permitting, UniPay Gold for online tax and utility payments, and CodeRED for emergency notifications, all delivered alongside physical offices (closed to the public on Wednesdays). The website conforms to WCAG 2.0 AA and Section 508 accessibility standards and supports JAWS, NVDA, and VoiceOver screen readers.

Revenue is not commercially disclosed but is generated through four principal streams: real estate and personal property taxes (FY2026 rate $14.30 per thousand of assessed value, set in conformity with Massachusetts Department of Revenue assessment standards), water and sewer user fees (rates effective April 1, 2026), motor vehicle excise taxes, and various license fees, permits, and violation revenues collected by the Town Collector. The town also receives inter-municipal revenue via shared regional services such as Eastern Hampden Shared Public Health Services, WESTCOMM emergency dispatch, and the Pathfinder Regional Technical High School district. Customer segments consist of Monson residents (primary) and local businesses needing licenses and permits (secondary).

Name

Town Of Monson

Legal name

Town of Monson

Website

https://monson-ma.gov

Company type

Public

Founded year

2006

Operating status

Operating

Headcount range

11–50 employees

Short description

The Town of Monson is a Massachusetts municipal government providing public safety, water/sewer, tax administration, building/zoning, parks/recreation, and clerk services to Monson residents and local businesses under a Select Board governance structure.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (925), Administration of Air and Water Resource and Solid Waste Management Programs (924110), Administration of Environmental Quality Programs (9241)

SIC

Water Supply (4941)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industries

Economic Development & Business Licensing (Local) (BPAIACAN), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ), County/District/Local Health Departments (HLAJAAAB)

Keywords

• Municipal government services
• Property tax administration
• Water and sewer utilities
• Public safety services
• Parks and recreation

Headquarters

HQ city

Monson

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D

Revenue model

1. Property Taxes: Real estate and personal property taxes as primary revenue source. FY2026 tax rate is $14.30 per thousand. Assessed at full and fair cash value per Massachusetts law.
2. Water and Sewer Services: Water and sewer billing and collection for town residents. Rates effective April 1, 2026.
3. Excise Taxes: Motor vehicle excise taxes collected by Town Collector.
4. User Fees and Permits: Various license fees, user fees, permits, and violations collected by Town Collector.

Pricing tiers

Distribution channels3 records

Marketing channels4 records

Core offering

The Town of Monson is a municipal government that provides public services to its residents and local businesses. Its core offering is local governance and service delivery across public safety (police, fire, EMS), water and sewer utilities, property tax administration, building and zoning permitting, town clerk functions (vital records, dog licensing, voter registration), parks and recreation programs, library services, and public health programs. Services are accessed through a CivicPlus-powered municipal website with integrated online payments (UniPay Gold), online permitting (OpenGov), and emergency notifications (CodeRED).

Product overview

Town of Monson operates a comprehensive digital services platform primarily through its CivicPlus-powered official website. The core offering is the town website portal which integrates multiple municipal services including online permitting (via OpenGov), payment processing (via UniPay Gold), emergency notifications (CodeRED), and administrative services. Key service areas include Building/Zoning permitting, Tax and Water/Sewer billing, Town Clerk functions (vital records, dog licensing, voter registration), Police and Fire/Emergency services, Parks & Recreation facilities and programs, Library services, and Health Department programs. The town utilizes staff and board/committee directories for citizen access to government representatives.

Differentiator

Problem solved

Functional benefit

Products and services

• Building and Zoning Permitting Online permitting system for building, zoning, electrical, gas, and plumbing permits, including inspection scheduling and permit tracking through OpenGov integration. Available to town residents and local businesses operating within Monson.
• Water and Sewer Utility Services Water quality reporting, hydrant flushing schedules, billing management, cross-connection control program, and sewer operations for town residents. Billing per published rate schedule effective April 1, 2026.
• Town Clerk Services Online services including voter registration, business certificates (DBAs), dog licensing, and vital records requests with online payment options, available to town residents.
• Emergency Notifications (CodeRED) Emergency alert system allowing residents to receive urgent notifications via phone, text, or email for weather emergencies, road closures, and public safety alerts.
• Property Tax Administration and Collection Property tax billing and collection for real estate and personal property taxes. FY2026 tax rate is $14.30 per thousand assessed at full and fair cash value per Massachusetts law. Quarterly billing cadence.
• Parks and Recreation Programs Recreation facilities including pool, skate park, disc golf, hiking trails, and sports programs with online registration for activities. Available to town residents and the broader community.
• Online Payments Portal Digital payment system enabling residents to pay taxes, water/sewer bills, dog licenses, and various town fees online through UniPay Gold platform.
• Vital Records Services Requests for vital records (birth, marriage, death certificates) via the Town Clerk office with online payment options.
• Police Department Services Law enforcement and police services for town residents and visitors, with regional dispatch coordination through WESTCOMM. Available 24/7 for emergencies via 911.
• Fire and Emergency Medical Services Fire suppression, emergency medical response, and emergency management for the Town of Monson. Available 24/7 for emergencies via 911.
• Monson Free Library Services Public library operations including collections, programming, and community access, managed by the Library Director.
• Veterans' Services Support services for veterans in the Monson community, provided through the Veterans' Services Department.
• Highway Department Services Road maintenance, infrastructure upkeep, highway operations, and tree warden services for the Town of Monson.
• Conservation Commission Services Environmental compliance and conservation programs managed by the Conservation Agent for the Town of Monson.
• Cemetery Department Services Cemetery operations including burial plots, maintenance, and related town services managed by the Cemetery Department.

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Partnerships

Six partnerships are on record, tiered regional, state and county.

• WESTCOMMregionalStrategic or Co-development PartnerRegional emergency communications/dispatch service shared with neighboring communities. Town participates in regional dispatch services for police, fire, and emergency response coordination.
• Pathfinder Regional Technical High SchoolregionalStrategic or Co-development PartnerRegional vocational technical high school serving multiple communities. Monson participates in the regional school system for vocational education services.
• ACO (Area Cooperative Extension)regionalStrategic or Co-development PartnerRegional cooperative extension service providing educational programs and services. Part of regional services network serving Hampden County communities.
• Eastern Hampden Shared Public Health Services (EHSPHS)regionalStrategic or Co-development PartnerShared public health services department serving multiple municipalities in Eastern Hampden County. Provides shared health agent, public health nurse, and director of public health services.
• Massachusetts Department of Revenue (DOR)stateOthersState agency overseeing municipal assessment standards and property tax administration. Mandates cyclical inspections every 10 years and revaluations every 5 years.
• Hampden County Registry of DeedscountyOthersCounty registry for property records and deed recordings. Towns access property transfer data for assessment purposes.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Direct peers

• Town of Wales, Massachusetts: Very small town abutting Monson in Hampden County, MA. Operates the same Select Board/Town Meeting form of government with a similarly lean staff structure. Closely comparable peer at the small end of the same municipal scale curve.
• Town of Ludlow, Massachusetts: Hampden County town operating under the same Massachusetts municipal statutes. Delivers a comparable full municipal service bundle including police, fire, water/sewer, DPW, library, and parks. Comparable peer by service scope and county.
• Town of Holland, Massachusetts: Small town in Hampden County, MA, abutting Monson and Wales. Operates the same Massachusetts Select Board/Town Meeting form of government with a small staff. Closely comparable peer by geography and small-town operating model.
• Town of South Hadley, Massachusetts: Hampshire County town operating under the same Massachusetts statutory municipal framework. Provides the same set of police, fire, DPW, water/sewer, library, parks, and administrative services. Comparable peer on form of government and service mix.
• Town of Sturbridge, Massachusetts: Small Worcester County town operating under the same Massachusetts municipal framework. Provides a comparable bundle of police, fire, highway, water/sewer, library, parks, and administrative services. Comparable in scale and statutory context.
• Town of Hampden, Massachusetts: Same-county town with comparable small-town population, operating under identical Massachusetts statutory authority. Delivers the same standard municipal service bundle, making it a closely comparable operating peer.
• Town of Palmer, Massachusetts: Adjacent small town in Hampden County, MA. Operates the same Massachusetts Select Board/Town Meeting form of government and provides an essentially identical bundle of municipal services (police, fire, water/sewer, highway, parks, library, assessing, treasurer/collector). Most directly comparable peer by geography, scale, and statutory framework.
• Town of East Longmeadow, Massachusetts: Hampden County town operating under the same Massachusetts municipal framework. Provides police, fire, water/sewer, highway, parks and recreation, library, assessing, and treasury services. Comparable peer by county, statutory regime, and full-service municipal delivery model.
• Town of Wilbraham, Massachusetts: Adjacent Hampden County town of similar small-town character. Provides the same Massachusetts statutory municipal functions (police, fire, DPW, water/sewer, library, parks, assessing, treasurer). Directly comparable peer on form of government and service mix.
• Town of Brimfield, Massachusetts: Small neighboring town in Hampden County, MA. Operates under the same Massachusetts General Laws and delivers the same core municipal services. Highly comparable in size, revenue base, and service scope to Monson.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/townofmonson
• LinkedInlinkedin.com/company/town-of-monson

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Town Of Monson