Mosaik Credit Union

What Mosaik Credit Union does

Mosaik Credit Union Limited is a member-owned cooperative financial institution headquartered in Truro, Nova Scotia, operating 9 branch locations across 8 Nova Scotia communities. Formed from the merger of Community Credit Union of Cumberland Colchester, New Ross Credit Union, and Victory Credit Union, the credit union serves both individual members and small-to-medium businesses with a full-service product suite: chequing and savings accounts, mortgages (including the Government of Nova Scotia-backed First-Time Homebuyer Pilot Program), personal and commercial loans and lines of credit, credit cards (issued via Collabria), investment products (TFSAs, RRSPs, RRIFs, RESPs, FHSAs, mutual funds, term deposits), insurance, merchant services (via SONA), financial planning (via CU Financial Management), and online brokerage (via Qtrade Investor). Members also benefit from Credit Union Deposit Guarantee Corporation deposit insurance up to $250,000 per depositor.

The credit union's underlying technology stack is built on the Mambu Core Banking platform integrated with the ASAPP OXP Omnichannel Experience Platform — an integration Mosaik completed in February 2026 as the first credit union to combine Mambu with ASAPP's Account Origination and Lending Origination Feature Sets. The platform delivers enhanced CRM, multi-product lending origination, data warehouse integration, and enterprise content management, surfaced through online banking, a mobile app with biometric login, Deposit Anywhere mobile check deposit, Lock'N'Block card security, multi-factor authentication, mobile wallet support (Apple Pay, Samsung Pay, Google Pay), and access to 3,000+ surcharge-free ATMs across Canada via AccuLink and THE EXCHANGE.

Mosaik earns revenue primarily through net interest income on its loan book (mortgages, personal loans, business loans, lines of credit), transaction and account fees (e.g., business chequing tiers priced at $4–$100 monthly with $1.50 per-item charges), and commissions on investment and insurance products distributed through partner channels. The credit union is member-owned with no parent company or external equity backing; it standardized its Common Share structure in 2025 and held its inaugural Annual General Meeting on June 29, 2026. Leadership transitioned in early 2026, with Krystle Clyke appointed Chief Executive Officer on January 24, 2026, succeeding Georg Oberprieler who retired after more than 40 years in the credit union system.

Name

Mosaik Credit Union

Legal name

Mosaik Credit Union Limited

Website

https://mosaikcu.com

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Mosaik Credit Union is a member-owned cooperative financial institution headquartered in Truro, Nova Scotia, operating 9 branches across 8 communities. It provides full-service personal and business banking — accounts, mortgages, loans, credit cards, investments, and merchant services — on a modern Mambu + ASAPP digital platform.

Ownership category

akta.pro rank

Product category

Retail Banking

NAICS

Credit Unions (52213)

SIC

Personal Credit Institutions (6141)

akta.pro primary industry

Community Credit Unions (Retail/Consumer Focus) (FSABAEAA)

akta.pro secondary industries

Bank & Credit Union Personal Loans (Unsecured Installment) (FSAKAAAL), SME Lending Platforms & Embedded SME Credit (FSAKAGAJ), Co-Branded Credit Cards (FSAKABAB)

Keywords

• Retail banking services
• Personal banking
• Business lending
• Cooperative financial services
• Community banking

Headquarters

HQ city

Truro

HQ country

Canada

HQ region

North America

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D

Revenue model

1. Interest Income: Revenue from interest earned on loans including mortgages, personal loans, business loans, and lines of credit. Interest calculated and paid monthly on various account types.
2. Transaction and Account Fees: Fees charged for various banking services including per-item transaction fees, monthly account maintenance fees (e.g., $5.00 for basic business chequing, $20-100 for premium tiers), and overdraft protection fees.
3. Investment Products: Revenue from investment products including mutual funds (through partnerships with CU Financial Management), term deposits, TFSAs, RRSPs, RRIFs, RESPs, and online brokerage services (Qtrade).

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels5 records

Core offering

Mosaik Credit Union is a member-owned cooperative financial institution that provides full-service personal and business banking through 9 branches across Nova Scotia, an online banking platform, and a mobile app. Its core offerings include chequing and savings accounts, mortgages, personal and business loans and lines of credit, credit cards, registered and non-registered investments, insurance, merchant services, and digital self-service banking powered by the Mambu Core Banking platform integrated with the ASAPP OXP Omnichannel Experience Platform.

Product overview

Mosaik Credit Union is a co-operative, full-service financial institution based in Nova Scotia, Canada, operating 9 locations across 8 communities. The credit union offers a comprehensive product portfolio encompassing personal and business banking through a modern digital platform built on Mambu Core Banking integrated with ASAPP OXP Omnichannel Experience Platform. Personal banking products include chequing and savings accounts, mortgages (including the NS First-Time Homebuyers Program), loans, lines of credit, credit cards (via Collabria), investments (TFSAs, RRSPs, RESPs, FHSAs, mutual funds, term deposits), and insurance. Business banking encompasses business accounts (multiple tiers), commercial loans and mortgages, merchant services (via SONA), and business credit cards. Digital banking is delivered through online and mobile platforms featuring Deposit Anywhere, Lock'N'Block security, and mobile wallet support. Supplementary services include financial planning (CU Financial Management) and online brokerage (Qtrade Investor).

Differentiator

Problem solved

Functional benefit

Products and services

• Personal Accounts (Chequing & Savings) Spending (chequing) and savings accounts for individual members to manage everyday funds and savings, with multiple ways to bank (branches, online, mobile).
• Mortgages Residential mortgage products for members, including the Nova Scotia First-Time Homebuyer Pilot Program with competitive rates and flexible options.
• Loans & Lines of Credit Personal and business loans and lines of credit with flexible repayment options and competitive rates for individuals and businesses.
• Credit Cards (Collabria) Full suite of personal credit cards (Classic MasterCard, Cashback MasterCard, Centra Gold MasterCard, US Dollar MasterCard, Travel Rewards Gold MasterCard, World MasterCard, Cash Back World Elite Mastercard) issued through Collabria.
• Investments (TFSAs, RRSPs, RRIFs, RESPs, FHSA, Mutual Funds, Term Deposits) Registered and non-registered investment products including TFSAs, RRSPs, RRIFs, FHSAs, RESPs, mutual funds, and term deposits (GICs).
• Insurance (Home, Auto, Life, Travel, Credit Protection) Home and auto, life, travel, and credit protection insurance products to safeguard members' financial well-being.
• Business Accounts Tiered business banking accounts (US Business Chequing, HISA Business, Your Business Chequing variants, Your Community Account for non-profits, Your Non-Profit Chequing) with monthly fees ranging from $4 to $100 plus per-item transaction fees.
• Business Loans & Mortgages Commercial mortgages and business loans with flexible terms, options, and rates tailored to business requirements, supported by fast local approvals.
• Merchant Services (SONA) Payment processing services provided in partnership with SONA, offering debit and credit card processing, point-of-sale systems, online payment gateway, mobile payments, recurring payment automation, and gift card programs for business members.
• Online & Mobile Banking Digital banking platform enabling members to manage accounts online and via the mobile app with mobile check deposit (Deposit Anywhere), account alerts, biometric login, two-step verification, and Lock'N'Block card security.
• Financial Planning Professional financial planning services offered through CU Financial Management to help members develop investment strategies aligned with their goals and timelines.
• Online Brokerage (Qtrade Investor) Self-directed online brokerage through Qtrade Investor enabling members to buy and sell stocks, bonds, ETFs, and mutual funds with low trading fees.
• Eco-Loan Specialized low-rate eco loan for purchasing electric or hybrid vehicles, featuring a road tax rebate to incentivize green transportation.
• First Home Savings Account (FHSA) First Home Savings Account (FHSA) offered as a registered investment vehicle to help Canadian first-time homebuyers save for a qualifying first home on a tax-advantaged basis.
• PaymentStream AFT (Automated Funds Transfer) PaymentStream AFT enabling automated payment collection, payroll processing, vendor payments, and subscription management for business members.

Quantifiable outcome

• Access to 3,000+ surcharge-free ATMs across Canada
• +2 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature5 records

Partnerships

Eight partnerships are on record, tiered core and strategic.

• ASAPP Financial TechnologycoreTechnology or Integration · 19 February 2026Mosaik Credit Union launched the full ASAPP OXP® Omnichannel Experience Platform, becoming the first credit union to integrate Mambu Core Banking with ASAPP's Account Origination and Lending Origination Feature Sets. The partnership provides comprehensive digital capabilities including enhanced CRM, multi-product lending origination, data warehouse integration, and enterprise content management. Mosaik has transitioned to a direct partnership with ASAPP, gaining access to full platform solutions and the Client-Partner community ecosystem.
• MambucoreTechnology or Integration · 1 September 2025Mambu is the cloud banking platform provider that Mosaik Credit Union integrated with ASAPP OXP® for their core banking operations. The implementation project began in September 2025 and was completed in February 2026, establishing Mosaik as the first credit union to achieve this integration.
• SONAcoreTechnology or IntegrationSONA is a trusted Atlantic Canadian leader in payment processing that partners with Mosaik Credit Union to provide merchant services to business members. SONA offers simple, transparent pricing with no hidden fees, next-day deposits, and dedicated account management. Services include debit/credit card processing, point-of-sale systems, online payment gateway, mobile payments, and gift card programs.
• Credit Union Deposit Guarantee CorporationcoreOthersProvides deposit insurance for term deposits, ensuring funds are guaranteed and secure. This regulatory relationship ensures member deposits are protected up to specified limits.
• CU Financial ManagementstrategicChannel Partner/ Reseller/ DistributorCU Financial Management is the trusted partner for custom financial solutions offered through Mosaik Credit Union, including financial advice, employee benefits, online brokerage with Qtrade Investor, VirtualWealth, and The Better Earth Portfolio.
• Qtrade InvestorstrategicChannel Partner/ Reseller/ DistributorQtrade Investor provides online brokerage services offered through Mosaik Credit Union, allowing members to buy and sell stocks, bonds, ETFs, and mutual funds with low trading fees on an award-winning platform.
• Collabria Credit CardsstrategicChannel Partner/ Reseller/ DistributorCollabria provides credit card services for Mosaik members, offering a full suite of personal and business credit cards including Classic MasterCard, Cashback MasterCard, Travel Rewards Gold MasterCard, World MasterCard, Visa Infinite Business, and Low Rate Visa options.
• Government of Nova ScotiastrategicOthersThe Government of Nova Scotia backs the First-Time Homebuyer Pilot Program offered through Nova Scotia Credit Unions, providing a deficiency guarantee that makes homeownership more affordable and attainable for Nova Scotians purchasing their first home.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Meridian Credit Union: One of Canada's largest credit unions, headquartered in Ontario, offering full-service personal and business banking. Useful peer for benchmarking product breadth and digital maturity at scale.
• Desjardins Group: Largest cooperative financial group in Canada, offering full-service banking, wealth, and insurance. Operates primarily in Quebec but competes broadly across Canada; the dominant credit union incumbent for benchmarking scale, product breadth, and digital capabilities.
• Coast Capital Savings: British Columbia-based credit union with comparable cooperative values and full-service banking. Substantially larger than Mosaik and operating in a different regional market, but with similar member-centric positioning.
• First West Credit Union: Western Canadian credit union formed through multiple mergers of legacy credit unions, offering full-service banking across BC. Directly comparable merger-driven growth model to Mosaik's consolidation strategy.
• Vancity: Large community-based credit union in British Columbia with similar cooperative values, full-service banking, and community impact focus. Comparable mission but materially larger scale and broader geographic reach.

Direct peers

• East Coast Credit Union: Nova Scotia-based credit union formed through mergers of multiple legacy credit unions, serving similar Atlantic Canadian communities with comparable full-service personal and business banking. Closest direct competitor in geography, scale, and product mix.

Regional players

• Alterna Savings: Ontario-based credit union with full-service personal and business banking. Similar community-focused cooperative model and product breadth to Mosaik, but operating in a different regional market.
• Servus Credit Union: Alberta-based credit union with full-service personal and business banking. Comparable size to Mosaik with similar product breadth, but operating primarily in Alberta rather than Atlantic Canada.
• Conexus Credit Union: Saskatchewan-based credit union serving rural and urban communities with full-service banking. Similar size, member-focused mandate, and product mix to Mosaik, but operating in a different provincial market.

Others

• Atlantic Central: Central credit union and cooperative federation serving Atlantic Canadian credit unions including Mosaik. Provides wholesale banking, liquidity, and trade association services; not a direct competitor but a critical infrastructure counterparty.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/mosaikcu
• LinkedInlinkedin.com/company/mosaikcu
• Instagraminstagram.com/mosaikcu

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mosaik Credit Union