Slough borough council

What Slough borough council does

Slough Borough Council is a statutory local government authority serving the town of Slough in Berkshire, England, under a four-year electoral cycle with 42 councillors elected simultaneously (next elections in May 2027). The council discharges statutory duties including council tax administration, business rates collection, statutory planning, waste and recycling, housing, libraries, electoral registration, and adult social care. It is governed by UK central-government supervision and funded through council tax, retained business rates, and central government grants.

The council operates a unified digital service platform anchored on slough.gov.uk, a Jadu-powered CMS, and extends into more than ten specialised portals covering waste and recycling (Bartec Municipal Technologies), adult social care case management (Liquid Logic), school admissions (Capita Citizen Portal), planning and building control (Agile Applications), council meeting broadcasting (Civica Citizen), online payments (Civicaepay), parking permits (PaySmarti), mapping (Spectrum Spatial), library catalogue and ebook lending (Spydus, BorrowBox), and consultation (Commonplace). Residents access these services via the SBC MyAccount single sign-on or through four physical community hubs located in Britwell, Chalvey, Cippenham, and Langley, supplemented by a telephone contact centre and appointment-based in-person services.

The revenue model is publicly funded rather than commercial: council tax on residential properties (set by property band), national non-domestic rates on commercial properties (based on rateable value), central government grants, and transactional fees for specific services such as planning applications, licensing, parking permits, and certificate orders. The council's customer base is structurally captive — Slough residents for benefits, housing, council tax and waste services; Slough businesses for rates, licensing, and trading standards; families for education services; and adults requiring social care. Recent operational milestones include the 2025 completion of temporary-accommodation-to-family-housing conversion works, publication of the Tenant Satisfaction Measures 2025-26 report, launch of the 2024 Read to the Beat Summer Reading Challenge, and the formation of a Cross-Sector Steering Group in 2026 to bid for the UK Town of Culture 2028.

Name

Slough borough council

Legal name

Slough Borough Council

Website

https://slough.gov.uk

Company type

Public

Founded year

1998

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Slough Borough Council is a statutory UK local government authority serving Slough, Berkshire residents and businesses with council tax, business rates, planning, housing, waste, libraries, social care, and electoral services via a unified digital portal stack and four community hubs.

Ownership category

akta.pro rank

Product category

Local Government Services

NAICS

Other General Government Support (92119), Executive Offices (92111), Administration of Housing Programs (925110), Administration of Urban Planning and Community and Rural Development (92512)

SIC

Services-Social Services (8300), Refuse Systems (4953), Sanitary Services (4950)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ), Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance) (BPAIALAD), Public Works / In-House Municipal Collection Operations (EUAIAAAF)

Keywords

• Local government services
• Council tax administration
• Waste management services
• Public housing services
• Community planning services

Headquarters

HQ city

Slough

HQ country

United Kingdom

HQ region

Europe

Offices6 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Council Tax: Levied on residential properties in Slough to fund local services
2. Business Rates: Levied on commercial properties and businesses operating in Slough
3. Government Funding: Central government grants and funding for local authority services
4. Service Fees: Various service fees including planning applications, licensing, parking permits, certificate orders, and other council services
5. Business Rates Collection: Collection of national non-domestic rates from businesses in Slough

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Slough Borough Council is a publicly funded local government authority that delivers statutory municipal services to residents and businesses of Slough, England. Its core offerings include council tax administration, business rates collection, waste and recycling management, housing and benefits administration, planning and building control, adult social care, school admissions, library services, civil registration, and electoral services. Services are funded through council tax, business rates, central government grants, and transactional fees, delivered through online portals, community hubs, telephone, and in-person appointments.

Product overview

Slough Borough Council operates a unified digital platform consisting of a primary website (slough.gov.uk) and multiple integrated service portals that collectively provide residents access to the full range of local government services. The core offering includes a main citizen portal with a MyAccount system, supported by specialized portals for waste management (Bartec), adult social care (Liquid Logic), school admissions (Capita), planning services (Agile), and library services (Spydus/BorrowBox). The council also provides physical service access through community hubs. The architecture is a platform-plus-modules model where the central website serves as the gateway to distinct functional portals, each built on third-party platforms tailored to specific service domains.

Differentiator

Problem solved

Functional benefit

Brands

• SBC MyAccount: Online citizen account portal for accessing council services
• The Curve
• Community Hubs

Products and services

• Slough Borough Council Website (slough.gov.uk) Official council website providing residents and businesses access to all council services, information, news, forms, and online transactions. Acts as the primary digital gateway to local government services, powered by Jadu CMS.
• SBC MyAccount Portal Online citizen account system enabling residents to track case progress, access saved forms, and collaborate with the council on service requests.
• Waste and Recycling Portal Online portal for waste collection services, bin management, collection calendars, missed bin reporting, and recycling information. For Slough residents.
• Adult Social Care Portal Self-service portal for adult social care services including care assessments, support plans, and service coordination. Powered by Liquid Logic. For adults needing social care support and their carers.
• School Admissions Portal (Citizen Portal) Online application system for school place applications, appeals, and admissions management. Operated via Capita Citizen Portal. For families with school-age children.
• Parking Permits System Online system for purchasing and managing residential and visitor parking permits, with payment processing via PaySmarti.
• Planning and Building Control Services Online planning application submission, search, tracking, and building control services via Agile Applications and SBC Planning portals. For residents and businesses undertaking development in Slough.
• Library Services Physical library services across Slough libraries, ebook lending via BorrowBox, online catalogue access via Spydus, Library at Home service for housebound residents, and volunteering opportunities.
• Slough Community Directory Online directory enabling residents to search and discover health, wellbeing, and social activities and services in and around Slough.
• Community Hubs Physical community service locations in Britwell, Chalvey, Cippenham, and Langley offering face-to-face council service access and community centre hire. For Slough residents.
• Council Tax Services Online council tax management including payments, exemptions, discounts, refunds, and single person discount applications. For Slough residential property owners and tenants.
• Benefits Services Online and assisted benefit claims processing including housing benefit, council tax support, change of circumstances, and benefit overpayment management. For Slough residents on low incomes or in need.
• Housing Services Social housing applications, housing repairs requests, direct debit setup, housing benefit applications, and property-related services. For Slough residents seeking housing support.
• Business Rates Services Collection of national non-domestic rates from businesses operating in Slough, with payment and management services. For commercial property owners and businesses operating in Slough.
• Register Office Services Civil registration services for births, deaths, civil partnerships, and marriages including certificate ordering and appointment booking, delivered from The Curve venue. For Slough residents.
• Voting and Elections Services Electoral registration, voter ID services, polling information, election results, and postal vote management. For Slough residents eligible to vote.
• Slough Maps (Spectrum Spatial) Geographic information system providing interactive maps and spatial data for the Slough borough area. For residents, businesses, and developers.
• Licensing Services Issuing of licences for businesses and individuals including property licensing via the MetaStreet platform. For Slough businesses and landlords requiring regulatory compliance.

Named customers2 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration17 records

Partnerships

Ten partnerships are on record, tiered core.

• JaducoreTechnology or IntegrationJadu provides the website CMS platform for slough.gov.uk, powering the main council website with accessibility features, content management, and digital service delivery
• Bartec Municipal Technologies LtdcoreTechnology or IntegrationProvides the Slough Waste and Recycling Portal (waste.slough.gov.uk) for bins, waste collection scheduling, and recycling services management
• CivicacoreTechnology or IntegrationProvides Civica Citizen platform for council meeting videos and civic engagement, and Civicaepay for online payments
• CapitacoreTechnology or IntegrationProvides the Citizen Portal for school admissions applications and management
• PaySmarticoreTechnology or IntegrationProvides the parking permits online purchasing system (permits.paysmarti.co.uk)
• Spectrum SpatialcoreTechnology or IntegrationProvides Slough Maps mapping platform for geographic information and spatial analysis
• LiquidlogiccoreTechnology or IntegrationProvides the Adult Social Care Portal (lasadultsportal.slough.gov.uk) for adult social care services
• SpyduscoreTechnology or IntegrationProvides the Library Catalogue portal for searching library books and managing library accounts
• BorrowBoxcoreTechnology or IntegrationProvides the Slough Borrow Box ebook lending portal for digital library services
• Agile ApplicationscoreTechnology or IntegrationProvides online planning and building control application services (planning.agileapplications.co.uk/slough)

Scale indicators2 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• West Berkshire Council: Fellow Berkshire unitary authority delivering council tax, benefits, housing, waste, planning, libraries and social care under the same statutory framework — directly comparable in mandate and digital delivery approach.
• Reading Borough Council: Neighbouring unitary authority in Berkshire providing the same statutory range of council tax, benefits, waste, planning, housing, and social care services to its residents. Operates a comparable digital portal stack and is the closest geographic peer.
• Bracknell Forest Council: Unitary authority in Berkshire with similar population scale and service breadth. Operates comparable digital portals for council tax, waste, planning, and benefits.
• Wokingham Borough Council: Neighbouring Berkshire unitary authority of similar scale, providing the full range of local-authority services including shared digital platforms for waste and planning.
• London Borough of Harrow: Partner on shared legal services (HB Public Law) and a comparable London-area unitary council providing the same suite of statutory services — relevant given the formal shared-services relationship.
• Royal Borough of Windsor and Maidenhead: Adjacent Berkshire unitary authority with overlapping service scope including council tax, waste collection, planning, housing, and community hubs — directly comparable in scale and functions.

Broad incumbents

• Surrey County Council: Upper-tier authority with overlapping service domains (social care, libraries, waste strategy, planning policy). Different tier (county vs borough) but relevant for benchmarking service delivery at greater scale.
• Wandsworth Council (London Borough of Wandsworth): London borough widely benchmarked for efficient service delivery and low council tax — relevant peer for service-productivity and digital-channel adoption comparisons, despite operating under GLA rather than unitary framework.
• Buckinghamshire Council: Larger unitary council formed by merger that provides the same local-authority services at greater scale across Buckinghamshire — comparable in mandate, broader in geographic footprint.

Regional players

• Hertsmere Borough Council: Nearby Hertfordshire district council delivering the same statutory services — useful comparator for borough-of-similar-size service delivery and digital maturity, though operating in a different county framework.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/sloughcouncil
• Instagraminstagram.com/sloughcouncil
• Xx.com/sloughcouncil
• LinkedInlinkedin.com/company/slough-borough-council

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Slough borough council