IT Enablers Global

What IT Enablers Global does

IT Enablers Global (ITEG) is a privately held IT solutions and managed services provider headquartered in Dubai, UAE, operating across the UAE, Saudi Arabia, the United Kingdom, the United States, and Pakistan. The company is organized as IT Enablers Global DWC LLC and serves small and medium enterprises alongside enterprise clients, with two named Managing Partners (Zohaib Abrar and Faraz Hamirani). ITEG's portfolio is built on three primary technology platforms — Zoho (where it holds Premium Partner status), Microsoft 365 and SharePoint Online, and Odoo ERP — complemented by proprietary mobility platforms including Cab Treasure (taxi and limo dispatch, serving 20,000+ drivers), VTrack (SIRA-certified fleet tracking), and Diamond Transport Management System. Service offerings span implementation and customization, AI development services, AI-led product development, process automation, remote resourcing, a six-step Startup Accelerator Program, and a tiered zero-CAPEX Managed IT subscription model priced at $50-$150 per user per month for SMEs up to 50 employees.

ITEG's revenue model combines recurring managed IT subscriptions, one-time implementation and customization fees, referral and partnership commissions, and remote resourcing engagements. Its go-to-market is hybrid: enterprise field sales for direct client engagements, a self-serve website channel with Stripe checkout for SMB managed IT subscriptions, a formal Partnership Program with UAE business setup, accounting, and IT firms, and a Referral Program offering recurring commissions. Marketing channels include content (blogs, case studies), events (notably a Zoho CRM Seminar hosted in Dubai in November 2025 and the Zoho Payroll UAE launch in November 2023), and organic social on LinkedIn, Facebook, and Instagram. The company reports 1,000+ project deliveries and Trustpilot ratings of 50+ stars at a 5-star average.

Customer evidence spans at least a dozen named clients across legal (Shakhes Law Firm), healthcare (Rehman Medical Institute, MedikaBazaar), apparel retail (Black Clover, operating 6 retail locations plus a warehouse on Zoho), automotive marketplace (DubiCars, 470+ showrooms and 3M+ monthly searches), non-profit (MATW Project across 30 countries), real estate (Luxury Concierge), education (YouExcel), engineering (Fluidtech), financial services (Nashville Money Guys), tourism (Travzed, Hoy Hoy Ibiza), and tax services (ActiveFiler). Notable integrations include Shopify, Meta Ads, Twilio, ElevenLabs, Stripe, Property Finder/Dubizzle/Bayut, Zoom, and WhatsApp via Woztell, with documented outcomes such as a 40% reduction in manual tasks at Shakhes Law Firm.

Name

IT Enablers Global

Legal name

IT ENABLERS GLOBAL DWC LLC

Website

https://itenablersglobal.com

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

51–100 employees

Short description

IT Enablers Global is a Dubai-headquartered IT solutions and managed services provider delivering Zoho, Microsoft 365, Odoo ERP implementations, AI development services, and proprietary mobility platforms (Cab Treasure, VTrack, Diamond TMS) to SMEs and enterprises across UAE, KSA, UK, USA, and Pakistan.

Ownership category

akta.pro rank

Product category

Managed IT Services & ERP Implementation

NAICS

Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Computer Facilities Management Services (541513)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)

akta.pro primary industry

Enterprise Applications User/Admin Training (ERP/CRM/ITSM platforms) (BPAEANAK)

akta.pro secondary industries

IT Operations, Event & Incident Management (NOC/SOC-to-ITSM) (BPAEAJAH), Technical Enablement & Adoption Services (Change Management, Adoption, Champions) (BPAEANAC)

Keywords

• Managed IT services
• ERP implementation
• Zoho consulting
• Cloud productivity solutions
• AI development services

Headquarters

HQ city

Dubai

HQ country

United Arab Emirates

HQ region

Middle East

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Managed IT Services: Monthly subscription model providing complete IT managed services including devices (laptops, mobile, accessories), applications (Finance, CRM, HR, Projects, Office productivity), branding (logo, website, cards), connectivity, and advisory — with zero CAPEX. Revenue scales with the number of users and tier selected.
2. Implementation & Customization Services: One-time or project-based fees for implementing and customizing Zoho, Microsoft, Odoo, and custom development solutions. Includes requirement analysis, configuration, customization, training, and go-live support.
3. Managed IT Tiered Packages: Three tiers (Basic at $50/user/month, Professional at $100/user/month, Enterprise at $150/user/month) targeting SMEs up to 50 employees. Includes bundled devices, apps, security, and advisory.
4. Referral & Partnership Commissions: Commissions earned by referral partners and strategic alliance partners for successfully converted leads and client acquisitions.
5. Remote IT Resourcing: Contracting experienced remote professionals (accountant, project manager, HR officer, admin manager, etc.) on a shared or dedicated basis as part of managed service or standalone resourcing engagements.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels8 records

Core offering

IT Enablers Global is an IT solutions and managed services provider that implements, customizes, and manages business technology platforms for SMEs and enterprises. The company delivers Zoho, Microsoft 365, SharePoint, and Odoo ERP implementations alongside AI development services, AI-led product development, and proprietary mobility platforms (Cab Treasure, VTrack, Diamond TMS). It also offers tiered managed IT subscriptions that bundle devices, applications, branding, connectivity, and advisory into a zero-CAPEX monthly service for SMEs.

Product overview

IT Enablers Global operates as an IT solutions provider offering a portfolio of products and services organized around three main technology platforms: Zoho (CRM, Books, Desk, Creator, Payroll, POS, and Zoho One integrated ERP bundle), Microsoft (M365 and SharePoint Online with document management, intranet portal, and process automation modules), and Odoo ERP. The company also provides proprietary mobility solutions including Cab Treasure taxi dispatch, VTrack fleet tracking, and Diamond TMS. Core service offerings span AI development services, AI-led product development, managed IT services in tiered packages, startup accelerator program, and remote IT resourcing. The company serves SMEs and enterprises primarily in UAE, KSA, UK, USA, and Pakistan markets.

Differentiator

Problem solved

Functional benefit

Brands

• Cab Treasure: Taxi and limo dispatch system platform used by over 20,000 drivers across UK, US, Canada, Spain, Australia, and New Zealand.
• VTrack
• Diamond Transport Management System

Products and services

• Zoho CRM Implementation and customization services for Zoho CRM, an online sales CRM that manages sales, marketing, and customer support in one platform with multi-channel engagement and lead conversion for businesses.
• Zoho Books Implementation of Zoho's cloud-based accounting software that streamlines transactions, tracks income and expenses, and automates day-to-day accounting operations with VAT/GST compliance.
• Zoho Desk Help desk software implementation including ticket assignment, tracking, SLA management, and multichannel support via email, chat, social media, and phone.
• Zoho Creator Low-code application development platform services enabling businesses to design, develop, and deliver custom business applications with drag-and-drop interface, BI, analytics, and process automation.
• Zoho One Integrated ERP implementation bundle of 40+ Zoho applications covering CRM, Finance, HR, Marketing, Projects, and more, providing a unified platform for SME digital transformation.
• Zoho Payroll Payroll management system implementation for UAE handling employee payroll processing and compliance with regional tax regulations.
• Zoho POS / Zakya Point-of-sale implementation for retail operations streamlining billing, inventory, and customer management in real time.
• Odoo ERP Odoo ERP implementation and customization covering Finance, HR, CRM, Sales, Manufacturing, Projects, and other modules.
• Microsoft 365 Implementation, configuration, customization, and managed services for Microsoft 365 cloud productivity suite including Teams, OneDrive, and SharePoint with advanced security and device management.
• Microsoft SharePoint Online Cloud-based content management and collaboration service implementation for sharing and managing content, knowledge, and applications across organizations.
• AI Development Services End-to-end AI development services covering generative AI, NLP, computer vision, voice AI, agentic AI, multimodal AI, and RAG solutions tailored to business needs.
• AI-Led Product Development AI-accelerated product development combining AI tools (DALL-E, generative AI pipelines) with engineering discipline for building production-ready software products from idea to MVP.
• Mobility Solutions Custom mobility platforms for taxi dispatch, fleet tracking, and logistics including Cab Treasure, VTrack, and Diamond TMS implementations and integrations.
• Managed IT Services Complete IT managed service including devices, apps, branding, connectivity with zero CAPEX in monthly subscription tiers for SMEs up to 50 employees.

Quantifiable outcome

• 1000+ successful project deliveries
• +5 more outcomes

Named customers13 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration23 records

AI capability12 records

Feature6 records

Partnerships

Four partnerships are on record, tiered minor and core.

• ZohomenaminorGTM or Marketing Partner · 16 November 2023Zohomena invited ITEG to the Zoho Payroll Launch event in the UAE, providing first-hand experience of the new Zoho Payroll product and networking opportunities within the Zoho ecosystem.
• ZohocoreTechnology or IntegrationITEG is a Zoho Premium Partner in the UAE and globally, specializing in implementation, customization, and training of Zoho applications including Zoho One, CRM, Books, Desk, People, Creator, Analytics, Campaigns, Survey, Social, WorkDrive, Sign, and more. Zoho is ITEG's primary technology platform for ERP, CRM, and business application deployments.
• MicrosoftcoreTechnology or IntegrationITEG holds Microsoft Partner status, providing implementation, configuration, customization, and managed services for Microsoft 365, SharePoint Online, Teams, and related Microsoft cloud productivity tools.
• OdoocoreTechnology or IntegrationITEG is a proud Odoo Partner in the UAE, offering Odoo ERP implementation and customization services covering Finance, HR, CRM, Sales, Manufacturing, Projects, and more.

Scale indicators9 records

Recent moves3 records

Expansion highlights6 records

Broad incumbents

• Wipro: Global IT services and digital transformation company offering consulting, application development, and managed services. Comparable to ITEG as a broad incumbent providing enterprise IT services including ERP implementations and managed IT.
• Cognizant: Global IT services and consulting firm with broad digital transformation, ERP, and managed services capabilities. Comparable to ITEG because both sell enterprise application implementation and managed services at scale, though Cognizant operates across all major geographies.
• Tata Consultancy Services (TCS): Global IT services giant with deep enterprise application and digital transformation practices. Comparable to ITEG because TCS also delivers ERP/CRM implementations and managed IT services, with a much broader geographic and capability footprint.
• Infosys: Global IT services and consulting company providing application development, ERP, cloud, and managed services to enterprise clients. Comparable to ITEG because Infosys also serves the enterprise digital transformation segment that ITEG targets at a smaller scale.

Regional players

• Help AG: Middle East-focused cybersecurity and IT services provider based in the UAE. Comparable to ITEG as a regional IT services firm selling advisory-led, multi-vendor technology solutions to enterprise clients in the Gulf.
• Gulf Business Machines (GBM): Regional IT solutions provider covering the Gulf with offices in UAE, KSA, Bahrain, and beyond, offering managed services and digital transformation. Comparable to ITEG because both deliver enterprise IT solutions across multiple Gulf geographies with a partner-led model.
• Injazat: UAE-based managed IT services and cloud provider serving enterprise and government clients in the Middle East. Comparable to ITEG because both are locally headquartered providers offering managed IT, cloud, and digital transformation services to UAE/Middle East clients.

Direct peers

• Autocab: Private hire and taxi dispatch software provider with strong UK and international presence. Comparable to ITEG because its dispatch, booking, and driver management functionality directly overlaps with Cab Treasure's feature set.
• Samsara: Fleet management and asset tracking platform with GPS, geo-fencing, and driver behavior monitoring. Comparable to ITEG because VTrack's fleet tracking functionality overlaps with Samsara's core offering.
• iCabbi: Taxi and private hire dispatch software platform used by fleets globally. Comparable to ITEG as a direct peer for Cab Treasure, with overlapping functionality in dispatch, driver apps, and fleet back-office tools.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/ITEnablersGlobal
• LinkedInlinkedin.com/company/it-enablers-global
• Instagraminstagram.com/it_enablers
• Xx.com/itenablers

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about IT Enablers Global