Tamworth Borough Council

What Tamworth Borough Council does

Tamworth Borough Council is a UK statutory local government authority serving residents and businesses within the Tamworth borough boundary in Staffordshire, England. It is publicly funded through council tax, business rates, and central government grants, and is accountable to local residents via elected councillors. The council delivers a broad portfolio of statutory services including benefits administration, council tax collection, housing and homelessness provision, planning, environmental health, bins and recycling, licensing, leisure, and community safety. Its primary customer segments are Tamworth borough residents, local businesses, and a smaller base of community groups and charities seeking project funding.

Its core digital infrastructure is a website-based service delivery platform at tamworth.gov.uk, supplemented by named digital products: the MyHousing tenant portal for housing tenants, the Tamworth Map (Aurora) interactive mapping service, and the We Are Tamworth crowdfunding platform delivered in partnership with Spacehive with grants of up to £10,000 per project. The legacy MyTamworth citizen portal was retired in July 2025 and is being replaced by a new Citizen Hub intended to provide modern, accessible 24/7 self-service. Service delivery occurs across multiple channels — Marmion House customer service centre, Assembly Rooms reception, an online services portal, a telephone contact centre (01827 709709), and webchat. Accessibility is partially WCAG 2.2 AA compliant, with Siteimprove automated testing running every five days, and the council operates under UK GDPR with a published Data Protection Officer.

Commercially, the council runs the Tamworth Assembly Rooms, a ticketed entertainment venue, and hosts fee-charging community events such as the 2026 Family Fun Festival (£5 child, £7.50 adult, £22 family of four). The council is currently navigating an announced local government reorganisation in which all ten Staffordshire councils will be replaced by unitary authorities, with a concurrent Community Governance Review exploring creation of a borough-wide parish council. Operations are headquartered at Marmion House, Lichfield Street, Tamworth, B79 7BZ, with senior leadership including Chief Executive Stephen Gabriel and Leader of the Council Carol Dean.

Name

Tamworth Borough Council

Legal name

Tamworth Borough Council

Website

https://tamworth.gov.uk

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

251–500 employees

Short description

Tamworth Borough Council is a UK statutory local government authority serving residents, businesses, and community groups within the Tamworth borough of Staffordshire, England. It delivers mandated services including council tax, housing, planning, licensing, and waste management via digital portals, customer service centres, phone, and webchat.

Ownership category

akta.pro rank

Product category

Local Government Services

SIC

Services-To Dwellings & Other Buildings (7340), Refuse Systems (4953), Services-Social Services (8300)

akta.pro primary industry

Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ)

akta.pro secondary industries

Public Works / In-House Municipal Collection Operations (EUAIAAAF), Housing Assistance & Homeless Services (BPAGAEAB)

Keywords

• Local government services
• Council tax administration
• Municipal housing services
• Waste management services
• Planning and licensing

Headquarters

HQ city

Tamworth

HQ country

United Kingdom

HQ region

Europe

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D

Pricing tiers

Distribution channels5 records

Marketing channels6 records

Core offering

Tamworth Borough Council is a statutory local government authority that delivers mandated public services to residents and businesses within the Tamworth borough in Staffordshire, England. Its core offerings span benefits administration, council tax collection, housing and homelessness services, planning applications, bins and recycling, parking and transport, licensing and permits, environmental and public health, community safety, leisure services, and elections administration. The council also operates the Tamworth Assembly Rooms entertainment venue and supports community funding programmes.

Product overview

Tamworth Borough Council delivers a broad portfolio of citizen-facing digital services primarily through its main website at tamworth.gov.uk and associated online portals. Key named digital products include the MyHousing tenant management portal (myhousing.tamworth.gov.uk), the Tamworth Assembly Rooms event ticketing platform (tamworthassemblyrooms.co.uk), the Tamworth Map interactive mapping service (Aurora), and the We Are Tamworth Spacehive crowdfunding platform for community projects. The council is in the process of replacing its retired MyTamworth citizen portal with a new Citizen Hub. Citizens can also access services including planning applications, benefits, council tax, housing, parking, licensing, and FOI requests through the main website. Services are delivered online via web forms, webchat, email, phone, and in-person at Marmion House and the Assembly Rooms.

Differentiator

Problem solved

Functional benefit

Products and services

• MyHousing

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Warwick District Council: Adjacent Warwickshire district council; comparable in offering full statutory services to a similar-sized district. Overlap is high in service categories even if reorganisation pathways differ.
• North Warwickshire Borough Council: Adjacent Warwickshire borough council serving a similarly sized semi-rural population with a comparable portfolio of statutory services. Directly comparable in scale and remit.
• Lichfield District Council: Neighbouring Staffordshire district council providing the same statutory local-authority service mix (housing, council tax, planning, waste). Most directly comparable peer in geography, scale, and service scope.
• Cannock Chase District Council: Another Staffordshire district council within the same reorganisation programme. Directly comparable in statutory service delivery and population scale.
• South Derbyshire District Council: Adjacent Derbyshire district council bordering Tamworth, providing the same statutory local-authority services to a comparable population.
• Nuneaton and Bedworth Borough Council: Neighbouring Warwickshire borough council with similar population band and urban-rural mix. Directly comparable in service scope and governance structure.
• East Staffordshire Borough Council: Neighbouring Staffordshire borough (Burton-upon-Trent) also facing unitary reorganisation. Operates an identical service portfolio to Tamworth.
• Staffordshire Moorlands District Council: Another Staffordshire district council being restructured under the same local government reorganisation programme. Highly comparable in service model and current transitional status.

Broad incumbents

• Birmingham City Council: Large West Midlands metropolitan authority providing the same statutory services but at much larger scale. Relevant as a backdrop for unitary reorganisation outcomes and service-design benchmarks.
• Coventry City Council: Large West Midlands metropolitan council delivering the same statutory services. Comparable in service categories but operates at significantly larger scale and budget.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/tamworthcouncil
• Facebookfacebook.com/TamworthBoroughCouncil
• LinkedInlinkedin.com/company/tamworth-borough-council

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tamworth Borough Council