0800Africa

What 0800Africa does

0800Africa Company Limited is a Ghana-based managed services provider headquartered in Accra that delivers cloud communications, managed IT, and customer experience solutions to small and medium enterprises, enterprises, and vertical-specific clients across Ghana, Kenya, and the United Arab Emirates. Its portfolio spans Cloud Communications (Unified Communication, Call Center Solutions, Business VoIP Phones, Hosted & Cloud PBX, Team Meeting & Messaging), Managed IT Services (MSP, IT Support, Cloud Services, IT Security, Hardware & Software procurement), and CX and Contact Centre Solutions built on partnerships with Microsoft, Oracle, Avaya, Cisco, VMware, and Konnect Insights. The underlying technology stack combines its own private cloud infrastructure (rated at 99.999% uptime for financial services workloads) with partner platforms, including the Konnect Insights CX platform and its Konnect AI+ AI layer providing NLP, sentiment, and analytics capabilities.

The company monetizes primarily through recurring monthly subscriptions — notably the 0800Africa Infinite all-inclusive per-user IT program and the 0800Africa Select ongoing-monitoring program — supplemented by hardware and software procurement, professional services, and training programs. Go-to-market is sales-led, combining direct enterprise field sales with inside sales for SMBs, and a consultative workflow built around appointment booking, custom quotes, and on-site assessments. It targets a broad vertical mix including financial services, manufacturing, healthcare, government, retail, non-profits, and professional services, with named enterprise customers in financial services, manufacturing, and energy. The company also operates a Microsoft Microdegree Program and CX Training partnerships as both brand-building and revenue channels.

Name

0800Africa

Legal name

0800Africa Company Limited

Website

https://0800africa.com

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

0800Africa is a Ghana-based managed services provider offering cloud communications, managed IT, and customer experience solutions to SMEs, enterprises, and vertical-specific clients across Ghana, Kenya, and the UAE. It operates on subscription-based managed services built on partnerships with Microsoft, Cisco, Avaya, VMware, and Konnect Insights.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industries

Network, Infrastructure & Data Center Integration (BPAEAAAK), Data Center Operations & Managed Services (Remote Hands, NOC/SOC) (HDABANAA), IT Service Management (ITSM) Platforms (HDAEALAA)

Keywords

• Managed IT services
• Cloud communications
• Unified communications
• Contact center solutions
• IT security services

Headquarters

HQ city

Accra

HQ country

Ghana

HQ region

Africa

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Managed IT Services Subscription: Recurring subscription-based managed IT services with a fixed monthly fee per user. The 0800Africa Infinite program provides comprehensive IT transformation including cloud hosting, backups, networking, security, support, and strategy for one fee per user. Also includes Device-as-a-Service offering for enterprise-grade hardware refresh every three years.
2. Call Center Solutions: Cloud communication and call center solutions including hosted call center packages, UC&C solutions, and contact center technology. Revenue generated from service subscriptions and per-user licensing.
3. Hardware & Software Sales: Procurement and resale of hardware and software products including Microsoft, HP, Epson, Dell, Samsung, Poly, and Cisco equipment. One-time sales revenue from hardware procurement with ongoing support contracts.
4. Professional Services: IT consulting, implementation, and project management services including cloud migration strategy, IT health checks, security assessments, and ongoing technical support. Billed as professional services engagements.
5. Training & Education Services: CX Training programs and Microsoft Microdegree Program partnerships with educational institutions. Revenue from training program enrollment and certification services.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

0800Africa provides outsourced managed IT services and cloud communications for SMEs, SOHOs, and enterprises across Africa, acting as a complete IT department. Core services include cloud hosting and cloud PBX, unified communications, call center and contact center solutions, IT security, IT support, hardware and software procurement, and customer experience platforms, delivered on subscription and quote-based engagements.

Product overview

0800Africa is a managed services provider offering a unified portfolio of cloud communications, managed IT services, and customer experience solutions. The core offering comprises Cloud Communications (Unified Communication, Call Center Solutions, Business VoIP Phones, Hosted & Cloud PBX, Team Meeting & Messaging) and Managed IT Services (MSP, IT Support, Cloud Services, IT Security, Hardware & Software). The company also offers CX and Contact Centre Solutions, Enterprise Communication Solutions, and Managed IT Platforms as solution pillars. Key product lines include Konnect Insights (an enterprise CX and social intelligence platform with Konnect AI+ for embedded AI capabilities) and the Microsoft Microdegree Program for technology education. Service tiers include 0800Africa Infinite (full IT transformation subscription) and 0800Africa Select (ongoing monitoring and support).

Differentiator

Problem solved

Functional benefit

Products and services

• Cloud Communications
• Unified Communication
• Call Center Solutions
• Business VoIP Phones
• Hosted and Cloud PBX
• Team Meeting and Messaging
• Managed IT Services
• Managed Service Provider (MSP)
• IT Support
• Cloud Services
• IT Security
• Hardware and Software Procurement
• CX and Contact Centre Solutions
• Enterprise Communication Solutions
• Managed IT Platforms
• Konnect Insights
• 0800Africa Infinite
• 0800Africa Select
• Microsoft Microdegree Program

Quantifiable outcome

• 99.999% uptime achieved for financial services client private cloud workloads
• +3 more outcomes

Named customers4 records

Segments8 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability7 records

Feature7 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• MicrosoftcoreTechnology or IntegrationStrategic technology partnership providing Microsoft-based solutions including Microsoft 365, cloud services, and integration capabilities. 0800Africa delivers solutions built on Microsoft technology and participates in Microsoft Microdegree Program for training initiatives.
• OraclecoreTechnology or IntegrationOracle partnership for enterprise database and cloud infrastructure solutions. Oracle technology integrated into 0800Africa's managed services offerings.
• AvayacoreTechnology or IntegrationAvaya partnership for unified communications and contact center solutions. Provides UC&C platform technology for 0800Africa's cloud communications services.
• VMwarecoreTechnology or IntegrationVMware virtualization and cloud infrastructure partnership enabling private cloud services. Technology foundation for 0800Africa's private cloud offerings with enterprise-grade reliability.
• CiscocoreTechnology or IntegrationCisco partnership for networking equipment and collaboration solutions. Provides hardware and software for enterprise communication deployments.
• Konnect InsightscoreTechnology or IntegrationCertified Solutions Partner for Konnect Insights - an enterprise-grade customer experience and social intelligence platform. 0800Africa provides CX and contact center transformation advisory, end-to-end implementation, integration with telephony/CRM/enterprise systems, and AI-driven workflow enablement using Konnect Insights.
• Central University CollegeminorStrategic or Co-development PartnerPartnership to deliver Microsoft Microdegree Program at Central University College, empowering students with technology skills and career development opportunities.
• MarshallsminorStrategic or Co-development PartnerMicrosoft Microdegree Program partnership with Marshalls to revolutionize learning and develop future-ready innovators.
• WinsconsinminorStrategic or Co-development PartnerMicrosoft Microdegree Program partnership with Winsconsin to launch technology education initiative empowering youth with enhanced career prospects.
• Enterprise GroupminorStrategic or Co-development PartnerCX Training partnership with Enterprise Group providing professional development and certification programs in customer experience management.
• OMNIBSICminorStrategic or Co-development PartnerCX Training partnership with OMNIBSIC for customer experience education and professional certification programs.

Scale indicators6 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Liquid Intelligent Technologies: Pan-African managed IT services, cloud, and connectivity provider with operations across West, East, and Southern Africa. Directly comparable to 0800Africa's MSP + cloud communications model but at materially larger scale and geographic breadth.
• SEACOM: African connectivity and cloud services provider offering managed IT and cloud solutions across the continent. Comparable multi-region African managed services positioning to 0800Africa.
• CMC Networks: Pan-African managed network and cloud services provider serving enterprise and carrier customers. Comparable multi-country African footprint and managed services model to 0800Africa.
• Business Connexion (BCX): South African managed IT services and cloud communications provider serving enterprise and public sector clients. Closely comparable offering to 0800Africa's managed services + UCaaS bundle, with deeper South African enterprise penetration.

Broad incumbents

• Avaya: Global UCaaS and contact center vendor whose platform 0800Africa resells and integrates. A direct competitor for cloud communications deals and a partner — embodying the dual upside/downside of 0800Africa's vendor strategy.
• Internet Solutions (NTT Data): African IT services and managed cloud provider, now part of NTT Data. Comparable managed-services and cloud-communications portfolio across Africa, with the scale advantages of a global parent.
• Cisco: Global networking and collaboration vendor (Webex). Partner and competitor — Cisco's Webex Calling and collaboration suite competes directly with 0800Africa's Unified Communications and Cloud PBX offerings.
• Microsoft (Teams): Microsoft Teams is the dominant cloud communications and meeting platform globally and in Africa. As Microsoft bundles telephony into Teams, 0800Africa's Cloud PBX reselling business faces structural competitive pressure.

Emerging players

• Africa Data Centres: Pan-African carrier-neutral data center operator. Comparable to 0800Africa's private cloud services layer and a potential infrastructure partner or partial competitor for cloud hosting wins.

Regional players

• Adapt IT: South African IT services and managed solutions provider with pan-African reach. Comparable managed IT and industry-specific solutions model, though primarily South Africa-anchored.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/0800_africa

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about 0800Africa