What Konnect Insights does

Konnect Insights is a Mumbai-based, bootstrapped SaaS company that operates an AI-powered unified customer experience (CX) platform serving more than 500 enterprise brands across 35+ countries and 20+ vertical markets including airlines, telecom operators, financial institutions, and quick commerce. Founded in 2013 as a social listening tool, the platform has expanded into a multi-module suite anchored by CXM Unify for omnichannel conversation management, with add-on modules covering social listening, social publishing, social analytics, BI tools and dashboards, quality assessment, crisis management, and the Konnect Research Center (KRC). A named AI layer, Konnect AI+, provides sentiment analysis, automated ticketing, AI-based smart suggestions, anomaly detection, and predictive analytics across 30+ integrated customer channels, supported by a data asset of over 1 billion customer conversations analyzed. Extensibility is delivered through an App Marketplace with readymade connectors for CRMs (Salesforce, HubSpot), contact centers, chat applications, marketing automation, and collaboration tools, plus a developer API portal.

Name

Konnect Insights

Legal name

Konnect Insights

Website

https://konnectinsights.com

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

11–50 employees

Short description

Konnect Insights is a Mumbai-based bootstrapped SaaS firm that provides an AI-powered unified CX platform combining social listening, omnichannel ticketing, analytics, and crisis management to 500+ enterprise brands across 35+ countries.

Ownership category

akta.pro rank

Product category

Customer Experience Management Software

NAICS

Software Publishers (51321)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)

akta.pro secondary industry

Customer Experience (CX) & Voice-of-Customer Analytics (BPAHALAK)

Keywords

• Social listening software
• Customer experience platform
• Omnichannel ticketing
• Social media analytics
• Ai-powered cx

Headquarters

HQ city

Mumbai

HQ country

India

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Subscription: Unified customer experience platform delivered as subscription SaaS. Bootstrapped company with sustainable revenue-led growth model. Near $10 million ARR milestone.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels6 records

Core offering

Konnect Insights sells an AI-powered omnichannel customer experience management (CXM) platform, branded as CXM Unify, that consolidates social listening, social publishing, social analytics, ticketing, BI dashboards, quality assessment, crisis management, and a research center (KRC) into a single unified workspace across 30+ customer channels. The platform is delivered as a SaaS subscription, powers its 'Konnect AI+' automation layer using a dataset of 1B+ customer conversations, and is extended through an App Marketplace of pre-built connectors and a developer API.

Product overview

Konnect Insights is a unified omnichannel CXM (Customer Experience Management) platform that integrates social listening, customer experience intelligence, automation, and analytics. The platform architecture consists of a core CXM Unify module for omnichannel ticketing and conversation management, complemented by specialized products including Social Listening for tracking conversations and audience engagement, Social Publishing for content collaboration, Social Analytics for AI-powered insights, BI Tools and Dashboards for reporting and decision-making, Quality Assessment for team performance evaluation, Crisis Management for proactive reputation protection, and KRC (Konnect Research Center) for in-depth research capabilities. The platform is powered by Konnect AI+ for enhanced productivity and AI-powered CX management. Extensibility is provided through an App Marketplace with readymade connectors for CRM, calling applications, collaboration tools, project management, and marketing automation, as well as a developer API for custom integrations. The platform serves enterprise brands across multiple industries including airlines, telecom operators, financial institutions, and e-commerce companies, with deployment claimed to be achievable in 2 days to 1 week versus typical 6-month deployments for legacy systems.

Differentiator

Problem solved

Functional benefit

Brands

• Konnect AI+: AI-powered boost for productivity and simplified CX management.

Products and services

• CXM Unify (Omnichannel CXM Platform) Core unified customer experience platform that unifies all customer interactions within a single workspace and manages conversations seamlessly across every channel; aimed at enterprise brands with omnichannel customer engagement operations.
• Omni-Channel Ticketing Omnichannel ticketing offering that fosters customer loyalty and manages brand health by engaging audiences meaningfully across all customer touchpoints via integrated ticket management.
• Social Listening Real-time social media monitoring and sentiment analysis tool that tracks conversations, surfaces actionable insights, and enables customer engagement across social channels.
• Social Publishing Social media management and publishing tool that enhances content collaboration across channels and profiles to maintain consistent brand presence.
• Social Analytics Social analytics offering that leverages social media data with AI-based smart suggestions to surface actionable insights and support data-driven decision making.
• BI Tools and Dashboards Business intelligence and dashboard offering that enhances brand analytics for smarter decision-making and reduces time spent on reporting.
• Konnect AI+ AI-powered productivity module that simplifies CX management using artificial intelligence for automated responses, sentiment analysis, and intelligent routing of customer interactions.
• Quality Assessment Quality monitoring and assessment offering that enhances customer-facing team performance through precise evaluations and coaching capabilities.
• Crisis Management Crisis management offering that proactively identifies and mitigates crises through real-time monitoring and response, protecting brand online reputation.
• KRC (Konnect Research Center) In-platform research center offering comprehensive research capabilities and in-depth analysis insights within the unified CX platform.
• App Marketplace Marketplace offering readymade connectors for CRM, contact center, chat applications, marketing automation, and collaboration tools, enabling extended and holistic CX management for enterprise customers.

Quantifiable outcome

• 40% faster issue resolution
• +3 more outcomes

Named customers1 record

Segments2 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability8 records

Feature8 records

Partnerships

Five partnerships are on record, tiered core.

• CRM Integrations (Salesforce, HubSpot, etc.)coreTechnology or IntegrationApp Marketplace provides readymade CRM connectors for syncing customer data effortlessly with popular CRM solutions including Salesforce, HubSpot and other platforms for enhanced relationship management.
• Contact Center IntegrationscoreTechnology or IntegrationSeamlessly connect calls to streamline customer interactions through contact center integrations available in the App Marketplace.
• Marketing Automation PlatformscoreTechnology or IntegrationAutomate marketing for streamlined campaigns and audience engagement based on unified CX data through marketing automation integrations.
• Chat ApplicationscoreTechnology or IntegrationIntegration with chat applications enabling unified conversation management across messaging channels.
• Conversation AI ProviderscoreTechnology or IntegrationLeverage chatbots and human interactions for better customer care through AI-powered conversation integrations in the marketplace.

Scale indicators8 records

Recent moves5 records

Expansion highlights6 records

Broad incumbents

• Talkdesk: Talkdesk is a cloud contact center provider with AI and CX tools. Overlaps on the contact center side of Konnect's omnichannel ticketing platform.
• Zendesk: Zendesk is a broad customer service and engagement platform with ticketing, messaging and AI capabilities. Larger incumbent overlapping on Konnect's omni-channel ticketing and CXM Unify modules.
• Qualtrics: Qualtrics provides experience management (XM) covering customer, employee, brand and product experience. Comparable on the VoC and CX analytics layer adjacent to Konnect's KRC and quality modules.
• Medallia: Medallia is an enterprise experience management platform for customer, employee, and digital experience analytics. Adjacent competitor in CX/VOC analytics and quality benchmarking.

Direct peers

• Brandwatch (Cision): Brandwatch provides AI-driven social listening and consumer intelligence. Directly comparable to Konnect's Social Listening and AI-powered analytics modules.
• Sprinklr: Sprinklr is a unified customer experience platform combining social media management, social listening, customer service and analytics. It is the most direct competitor to Konnect's CXM Unify proposition.
• Sprout Social: Sprout Social offers social media management, social listening, analytics and customer care tools for mid-market and enterprise brands. Direct overlap with Konnect's social listening, publishing and analytics modules.
• Khoros (Lithium/Reputation): Khoros delivers an enterprise CX platform spanning social media marketing, care, and reputation management. Closely aligned with Konnect's social customer care and brand reputation focus.
• Hootsuite: Hootsuite is a major social media management platform with publishing, monitoring, analytics and customer care capabilities. Overlaps with Konnect's Social Publishing, Listening and Analytics products.
• Birdeye: Birdeye is a customer experience and reputation management platform aggregating reviews, social, surveys and messaging. Comparable to Konnect's unified CX plus crisis/reputation modules.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/konnectinsights
• Facebookfacebook.com/konnectinsights
• LinkedInlinkedin.com/company/10264608

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Konnect Insights