TELE-NET
TELE-NET America Corporation provides outsourced customer support and BPO services to U.S. SMBs and mid-market companies via domestic contact center teams, operating as a subsidiary of Japan's tele-net Group Corporation with additional delivery in the Philippines.
- Company typePrivate
- Founded-
- HeadquartersNorth Las Vegas, United States
- Headcount—
- GTM typeB2B
- OfferingServices
What TELE-NET does
TELE-NET America Corporation is a U.S.-based outsourced customer support and business process outsourcing (BPO) provider, operating as a subsidiary of Japan's tele-net Group Corporation. The company delivers contact center services from domestic U.S. teams in North Las Vegas, with additional delivery capability from a Cebu City, Philippines operation, supporting clients across North America. Its core offering is 24/7 outsourced customer support, augmented by four secondary service lines: Data Entry, Outbound/Lead Generation, Virtual Assistant, and a specialized Japan Market Services vertical that helps non-Japanese companies access Japanese customers. Service delivery is built on integration into clients' existing systems, brand-specific scripting, structured agent training, and the application of the Japanese Omotenashi hospitality philosophy as a cultural differentiator.
The underlying technology stack is described as an AI-augmented contact center platform where AI tools are designed to support human agents rather than replace them, with no further specificity on proprietary models, vendors, or data assets disclosed. The company positions itself explicitly against traditional enterprise BPOs by offering month-to-month flexibility, SMB and mid-market focus, low-disruption onboarding, and relationship-driven rather than transactional engagement. Go-to-market is consultative and direct, driven by the company website, organic search, and "Speak With A Specialist" consultation CTAs.
Commercially, TELE-NET generates recurring monthly revenue on subscription-style managed services contracts priced at custom rates based on scope and volume. Customer segments are split between SMBs experiencing support capacity constraints and mid-market companies seeking brand-aligned outsourced support, with a smaller specialized segment of firms entering the Japanese market. The company is privately held within the tele-net Group structure, with no external venture or private equity investors disclosed and no revenue, headcount, or funding figures publicly available.
TELE-NET firmographics
Firmographics- Name
- TELE-NET
- Legal name
- TELE-NET America Corporation
- Website
- https://telenetamerica.com
- Company type
- Private
- Operating status
- Operating
- Short description
- TELE-NET America Corporation provides outsourced customer support and BPO services to U.S. SMBs and mid-market companies via domestic contact center teams, operating as a subsidiary of Japan's tele-net Group Corporation with additional delivery in the Philippines.
- Ownership category
- akta.pro rank
TELE-NET industry classification
Industry- Product category
- Business Process Outsourcing
- NAICS
- Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)
- SIC
- Communications Services, Nec (4899)
- akta.pro primary industry
- General Customer Service & Contact Center Operations (BPAAAAAA)
- akta.pro secondary industries
- Telesales & Inside Sales Outsourcing (B2B/B2C) (BPAAADAE), Telemarketing & Telesales Services (Outbound/Inbound) (BPAFAKAC), Technical Support & Helpdesk Contact Centers (BPAAAAAI)
Keywords
Where TELE-NET is headquartered
LocationHeadquarters
- HQ city
- North Las Vegas
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
TELE-NET business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Outsourced Customer Support Services: Monthly recurring revenue from providing outsourced customer support, data entry, outbound services, and virtual assistant services to SMBs and mid-market companies. Pricing is based on a simple month-to-month rate model with flexible scaling capabilities.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Custom monthly rate based on service scope and volume |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels4 records
TELE-NET product offering
Product offeringCore offering
TELE-NET provides outsourced customer support and business process services, delivering 24/7 contact center, data entry, outbound/lead generation, virtual assistant, and Japan market entry services to SMBs and mid-market companies. Operations are staffed by U.S.-based domestic teams trained on each client's brand voice, workflows, and systems, with month-to-month flexible scaling rather than long-term contracts.
Product overview
TELE-NET is a business process outsourcing (BPO) company offering outsourced customer support and back-office services. The company provides five core service offerings: Customer Support (outsourced contact center with 24/7 availability, U.S.-based teams, multilingual support), Data Entry, Outbound/Lead Generation, Virtual Assistant, and Japan Market Services. Services are designed to integrate directly into clients' existing systems, workflows, and brand voice, with month-to-month flexibility and low-disruption onboarding. The company operates in Japan, the Philippines, and the U.S., combining Japanese-inspired Omotenashi service philosophy with scalable operational delivery.
Differentiator
Problem solved
Functional benefit
Products and services
- Customer Support
Quantifiable outcome
- Most clients are operational within a few weeks of signing
- +1 more outcomes
Companies that use TELE-NET
Customer profileSegments3 records
Ideal customer profiles3 records
TELE-NET technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
TELE-NET partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- tele-net Group CorporationcoreParent company headquartered in Japan. TELE-NET America Corporation operates as part of the larger tele-net Group of companies providing contact center and business process outsourcing services globally.
Scale indicators1 record
Recent moves5 records
Expansion highlights4 records
TELE-NET competitors and assessment
Company assessmentDirect peers
- SupportNinja: SupportNinja provides outsourced customer support and back-office services to SMBs and mid-market companies, with a similar focus on flexible, relationship-driven engagement rather than enterprise-scale rigid BPO contracts.
- Liveops: Liveops provides on-demand, flexible contact center capacity through a virtual agent network for sales, customer support, and lead generation — closely aligned with TELE-NET's month-to-month flexible scaling model and SMB/mid-market focus.
- FCR (First Call Resolution): FCR is a contact center and BPO provider serving SMB and mid-market businesses with inbound customer support, outbound, and back-office services — overlapping TELE-NET's core offerings and customer segments.
- Helpware: Helpware offers outsourced customer support, data entry, and content moderation with offshore delivery (Ukraine, Poland, Philippines, US) — directly overlapping TELE-NET's core customer support, data entry, and virtual assistant services for SMB and mid-market clients.
- Wing Assistant: Wing provides virtual assistants and remote staffing for SMBs, including customer support and back-office tasks — directly comparable to TELE-NET's virtual assistant and data entry service lines.
- Arise Virtual Solutions: Arise operates a virtual contact center platform connecting independent agent work-at-home contractors with SMB and enterprise clients — comparable to TELE-NET in customer support outsourcing, though with a crowd-model delivery instead of employed agents.
Broad incumbents
- Teleperformance: Teleperformance is one of the largest global BPO and customer support providers, with multilingual delivery across dozens of countries — a broad incumbent competing in the same outsourced customer support category as TELE-NET, particularly for multilingual and Japan-region demand.
- Concentrix: Concentrix is a global CX and BPO major serving enterprise clients across customer support, sales, and digital services — a broad incumbent that overlaps with TELE-NET's customer support offering, primarily competing for larger contracts.
- Alorica: Alorica is a privately held global CX and BPO provider with customer support, digital, and AI offerings for mid-market and enterprise clients — broadly comparable to TELE-NET's customer support services but at significantly larger scale.
- TTEC (TeleTech Holdings): TTEC is a large, publicly traded customer experience and BPO company with global delivery and enterprise-focused contracts — operating in the same customer support outsourcing category as TELE-NET but at far greater scale and with longer-term enterprise commitments.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
TELE-NET financial estimates
Financial estimateRevenue estimate
Valuation estimate
TELE-NET leadership team
Management profileNumber of profiles
TELE-NET funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
TELE-NET M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about TELE-NET
What does TELE-NET do?
TELE-NET provides outsourced customer support and business process services, delivering 24/7 contact center, data entry, outbound/lead generation, virtual assistant, and Japan market entry services to SMBs and mid-market companies. Operations are staffed by U.S.-based domestic teams trained on each client's brand voice, workflows, and systems, with month-to-month flexible scaling rather than long-term contracts.
Is TELE-NET a public or private company?
TELE-NET is a private company. It is classified as corporate owned and is currently operating.
When was TELE-NET founded?
TELE-NET was founded in -1.
Where is TELE-NET based?
TELE-NET is headquartered in North Las Vegas, United States, in the North America region.
How does TELE-NET make money?
One revenue line is on record: outsourced Customer Support Services.
Who are TELE-NET's main competitors?
Direct peers on record are SupportNinja, Liveops, FCR (First Call Resolution), Helpware, Wing Assistant and Arise Virtual Solutions. Broad incumbents are Teleperformance, Concentrix, Alorica and TTEC (TeleTech Holdings).
Does TELE-NET have an API?
No public API is recorded for TELE-NET.
What industry is TELE-NET in?
TELE-NET's product category is Business Process Outsourcing. Its primary akta.pro industry code is BPAAAAAA, General Customer Service & Contact Center Operations, with a secondary code of BPAAADAE, Telesales & Inside Sales Outsourcing (B2B/B2C). Its NAICS code is 56142 and its SIC code is 4899.