US Medical Supplies

What US Medical Supplies does

US Medical Supplies (USM) is a Raleigh, North Carolina-based direct-to-consumer e-commerce retailer founded in 2004 that sells home medical and accessibility equipment to individuals with mobility impairments, caregivers, and homeowners making aging-in-place modifications. The product catalog spans 12+ categories including lift chairs, stair lifts, vertical platform lifts, residential elevators, vehicle lifts, walk-in baths, adjustable beds, dumbwaiters, pool lifts, mobility scooters, power wheelchairs, and manual wheelchairs, sourced from manufacturers such as Pride/VivaLift, Golden Technologies, AmeriGlide, Harmar, and Nova Ortho-Med. USM sells under its own brand as well as the AmeriGlide sub-brand, with products ranging from approximately $270 (walk-in baths) to $17,858 (elevators), and complements the catalog with used/refurbished inventory.

The business operates a hybrid go-to-market: an SSL-secured e-commerce storefront (usmedicalsupplies.com) for direct purchases, segmented toll-free phone sales lines staffed by product specialists, a Quick Ship program promising 3-business-day delivery on in-stock items via manufacturer warehouses, and a nationwide professional installation network for stair lifts and curved stair lifts. Revenue mechanics are diversified across one-time product sales, professional installation services (e.g., $649 for residential stair lift installation), consumer financing through a PayTomorrow partnership, and equipment rentals for short-term recovery needs. The company invests in content marketing through buyer's guides and a Scooter Central educational hub, uses Google display advertising for top-of-funnel demand capture, and relies on a Low Price Guarantee (price match plus 110% refund within 10 days) as its primary competitive lever. USM is privately held with no disclosed funding, no parent company, and no leadership or headcount trends available; it operates from a single Raleigh headquarters with 51–100 employees and ships throughout the continental United States.

Name

US Medical Supplies

Legal name

USM

Website

https://usmedicalsupplies.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

51–100 employees

Short description

US Medical Supplies is a Raleigh, NC-based direct-to-consumer e-commerce retailer founded in 2004 that sells mobility and accessibility equipment — lift chairs, stair lifts, scooters, wheelchairs, and home medical products — to individuals with mobility impairments, caregivers, and homeowners undertaking aging-in-place modifications across the continental US.

Ownership category

akta.pro rank

Product category

Home Medical Equipment

NAICS

Medical, Dental, and Hospital Equipment and Supplies Merchant Wholesalers (423450), Health and Personal Care Retailers (456)

SIC

Wholesale-Medical, Dental & Hospital Equipment & Supplies (5047), Orthopedic, Prosthetic & Surgical Appliances & Supplies (3842)

akta.pro primary industry

Durable Medical Equipment (DME) Sales & Rentals (HSABAKAA)

akta.pro secondary industries

Durable Medical Equipment (DME) & Home Health Distribution (CRAOAHAF), Medical & Mobility Device Leasing (Consumer) (FSAKANAJ)

Keywords

• Home medical equipment
• Mobility equipment retail
• Accessibility products
• Stair lifts
• Lift chairs

Headquarters

HQ city

Raleigh

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Supply Chain, Operations, Marketing or Sales, Personnel, Technology or R&D

Revenue model

1. Product Sales: One-time sales of mobility and accessibility equipment including lift chairs, stair lifts, wheelchairs, scooters, and home care products. Products ship directly to customers with shipping charges (free standard delivery on some items, free 1-year in-home parts and labor warranty on select products).
2. Installation Services: Professional installation services offered for stair lifts and curved stair lifts. Installation fees vary by product and location (e.g., $649 for nationwide residential stair lift installation).
3. PayTomorrow Financing: Financing partnership with PayTomorrow allowing customers to pay for products over time.
4. Equipment Rentals: Home medical equipment rental service for short-term needs, including mobility aids, respiratory devices, and safety items.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels5 records

Core offering

US Medical Supplies (USM) is a direct-to-consumer retailer of home medical, mobility, and accessibility equipment sold through an e-commerce website and phone-based sales. The catalog spans lift chairs, stair lifts, vertical platform lifts, elevators, vehicle lifts, walk-in baths, adjustable beds, dumbwaiters, pool lifts, manual and power wheelchairs, and mobility scooters sourced from manufacturers such as AmeriGlide, Pride, Golden Technologies, Harmar, and Nova. The company supplements product sales with nationwide professional installation, equipment rentals, financing via PayTomorrow, and an extensive buyer's guide content library.

Product overview

US Medical Supplies (USM) is a direct-to-consumer e-commerce platform specializing in wholesale mobility and accessibility equipment for individuals with mobility impairments. The product portfolio centers on home accessibility solutions including lift chairs, stair lifts, vertical platform lifts, elevators, vehicle lifts, walk-in baths, adjustable beds, and pool lifts. Mobility equipment includes manual and power wheelchairs, transport chairs, mobility scooters, and related accessories. The company positions itself as a one-stop destination for home medical equipment with services including nationwide installation, repair services, financing options, and an extensive buyer's education resource center. Key product brands include AmeriGlide (stair lifts), Pride/VivaLift (lift chairs), Golden Technologies, Harmar (vehicle lifts), and Nova Ortho-Med (wheelchairs). The business model combines e-commerce sales with phone-based customer support, professional installation services, and rental options.

Differentiator

Problem solved

Functional benefit

Brands

• AmeriGlide: Stair lift brand sold by USM, including AmeriGlide Infinity Curved Stair Lift, AmeriGlide Rave Stair Lift, and various vehicle lifts.

Products and services

• Lift Chairs Power recliners designed to assist individuals with mobility impairments in sitting down and standing up. Available starting at $933.00, with premium FDA Class II models such as VivaLift Radiance PLR-3955S at $1,838.00.
• Stair Lifts Motorized chairs that travel along a rail to transport users up and down stairs. Prices range from $1,479.00 (used AmeriGlide Rave) to $7,199.00 (AmeriGlide Infinity Curved), with nationwide installation available at $649.
• Vertical Platform Lifts Wheelchair-accessible lifts that move vertically between floors or to overcome height obstacles. Starting at $3,799.00, with ETL-listed models tested to ANSI, ASME, CSA, and UL standards.
• Elevators Residential and commercial elevators for vertical transportation within the home or building. Starting at $17,858.00.
• Vehicle Lifts Hitch-mounted and platform lifts for transporting wheelchairs and scooters on vehicles. Harmar and other models ranging from $710.00 to $4,690.00.
• Walk-In Baths Bathtubs with doors that allow wheelchair users and those with limited mobility to enter without climbing over barriers. Starting at $270.00.
• Adjustable Beds Electric beds with adjustable head and foot sections for comfort, medical positioning, and caregiver access. Starting at $3,441.00.
• Dumbwaiters Small freight elevators for moving items between floors in residential settings. Starting at $6,279.00.
• Power Wheelchairs Electrically powered wheelchairs for individuals with mobility impairments. Starting at $4,387.00.
• Pool Lifts Powered chairs that lower users into swimming pools for accessibility. Starting at $4,242.00.
• Wheelchairs Manual wheelchairs including standard, lightweight, steel frame, transport, and commode shower chair models. Range from $259.95 to $539.95.
• Mobility Scooters Electric-powered mobility scooters for indoor and outdoor use, including high-performance outdoor models. Starting at $1,193.00.
• Professional Installation Services Nationwide professional installation services for stair lifts, curved stair lifts, and other accessibility equipment by trained installers. Pricing varies by product and location.
• Equipment Rentals Home medical equipment rental service for short-term needs, including mobility aids, respiratory devices, and safety items. Suited for post-surgery recovery, testing equipment before purchase, or temporary mobility assistance.

Quantifiable outcome

• Low Price Guarantee - refunds 110% of price difference if better deal found within 10 days
• +1 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Scale indicators2 records

Recent moves1 record

Expansion highlights5 records

Direct peers

• Allegro Medical: Online retailer of home medical equipment, mobility aids, and daily living aids. Comparable e-commerce-first distribution model and overlapping product categories with USM.
• 1-800-Wheelchair: Online retailer of wheelchairs, mobility scooters, and home medical equipment serving individuals with mobility impairments. Overlapping catalog, customer base, and e-commerce plus phone-based sales model make it a direct comparable.
• All Electric Scooters: Online mobility scooter and power wheelchair retailer with phone-based sales support. Comparable channel mix and target demographic to USM's mobility business.
• SpinLife: Direct-to-consumer online retailer of wheelchairs, mobility scooters, lift chairs, and accessibility equipment with installation and white-glove delivery. Closely comparable assortment, pricing-led GTM, and target customer to US Medical Supplies.
• Mobility Scooters Direct: DTC e-commerce retailer focused on mobility scooters, power chairs, and related accessories. Overlaps directly with USM's scooter and power wheelchair categories and serves the same end customer.
• American Discount Medical: Discount online retailer of medical supplies, mobility equipment, and home accessibility products. Comparable pricing-led positioning and product breadth versus US Medical Supplies.

Emerging players

• Harmar (manufacturer peer): Manufacturer of stair lifts, vehicle lifts, and mobility lifts. Comparable through its presence in USM's catalog and overlapping end-customer demand, though Harmar is a supplier rather than a direct competitor.

Broad incumbents

• Carex Health Brands: Established broader medical equipment and home health products company spanning mobility, bath safety, and daily living aids. Comparable categories at greater scale and broader retail distribution.
• Amazon (Medical Equipment & Supplies section): Dominant online marketplace with extensive listings of wheelchairs, scooters, lift chairs, and accessibility equipment. Direct competitive pressure on USM's pricing and assortment in commoditized mobility SKUs.

Regional players

• AmeriGlide (brand): Stair lift brand sold through USM that also retails direct to consumer. Comparable product category and overlapping customer demand, with USM serving as a key reseller channel.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/usmedical

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about US Medical Supplies