Digital Tide
Digital Tide is a Poland-based B2B provider of a white-label, carrier-grade Cloud PBX platform that telecom operators (MNOs, MVNOs, fixed-line, OTT) rebrand and resell under a 50/50 revenue-share model with zero upfront cost.
- Company typePrivate
- Founded2023
- HeadquartersDubai, United Arab Emirates
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Digital Tide does
Digital Tide is a privately held B2B communications platform provider headquartered (likely) in Poland that builds and operates a white-label Cloud PBX platform for telecom operators worldwide. The company targets MNOs, MVNOs, fixed-line operators, and OTT operators — particularly those in growth markets — enabling them to launch fully branded cloud telephony services under their own identity without infrastructure investment. Its core product is a carrier-grade, multi-node platform comprising Front Ends functioning as Session Border Controllers, Back Ends for data storage and replication, and Media Gateways for voice stream handling, with communication over SIP, HTTP, and WebSocket protocols. Supporting modules include a mobile application, a softphone (Communicator) that replaces desk hardware, and a History Server for call analytics. The platform is delivered either via vendor cloud or on-premises in operator data centers, and integrates natively with Salesforce, ZOHO CRM, Pipedrive, and Microsoft Dynamics 365 through REST APIs.
Digital Tide operates a 50/50 revenue-sharing model with zero upfront investment required from operators — they pay only when they generate revenue. Operators handle sales and customer relationships under their own brand, while Digital Tide maintains platform infrastructure, performs updates on a 2-3 week cadence, and provides expert support across marketing, technical, and sales functions. The company reports 15+ years of telecom expertise, 100+ operator partners globally, and 60,000+ end customers reached through the white-label channel. Named operator partners include Moldcell (Moldova, live since 2018), Kcell (Kazakhstan, #1 cloud PBX operator in market), Indosat Ooredoo Hutchison (Indonesia), FacilPABX, Birlink, TTC, MTX, and Mediateka, with active go-to-market into Qatar, Pakistan, Brazil, Spain, and Saudi Arabia. The platform targets 99.999% reliability and a 14-day operator onboarding window.
Digital Tide firmographics
Firmographics- Name
- Digital Tide
- Legal name
- Digital Tide
- Website
- https://digitaltide.io
- Company type
- Private
- Founded year
- 2023
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Digital Tide is a Poland-based B2B provider of a white-label, carrier-grade Cloud PBX platform that telecom operators (MNOs, MVNOs, fixed-line, OTT) rebrand and resell under a 50/50 revenue-share model with zero upfront cost.
- Ownership category
- akta.pro rank
Digital Tide industry classification
Industry- Product category
- Cloud Communications / UCaaS
- NAICS
- Wired and Wireless Telecommunications Carriers (except Satellite) (51711)
- SIC
- Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813)
- akta.pro primary industry
- Cloud PBX & Hosted Telephony (HDAIAHAB)
Keywords
Where Digital Tide is headquartered
LocationHeadquarters
- HQ city
- Dubai
- HQ country
- United Arab Emirates
- HQ region
- Middle East
Offices1 record
Markets served
Digital Tide business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- White-Label Cloud PBX Platform (Revenue Share Model): Digital Tide provides a white-label Cloud PBX platform to telecom operators who launch branded services. The company operates on a zero-investment model where operators pay nothing upfront. Revenue is generated through a flexible 50/50 revenue sharing model, meaning profits are split equally between Digital Tide and the operator partner. Operators focus on sales and customer relationships while Digital Tide manages platform maintenance, monitoring, and updates.
- Platform Subscription (OpEx Model): Digital Tide offers its platform through a subscription model (OpEx) rather than upfront capital expenditure (CapEx). This allows operators to pause the project if needed and ensures ongoing vendor investment in platform development since vendor revenue scales with customer adoption.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Pay-as-you-go | Zero-Investment White-Label Model |
Go-to-market motion2 records
Distribution channels1 record
Marketing channels7 records
Digital Tide product offering
Product offeringCore offering
Digital Tide provides a white-label, carrier-grade Cloud PBX platform that telecom operators (MNOs, MVNOs, fixed-line operators, and OTT operators) deploy under their own brand to deliver cloud-based business telephony services to end customers. The platform is offered on a zero-upfront-investment, 50/50 revenue-sharing model with flexible cloud or on-premises deployment, CRM integrations, and continuous updates.
Product overview
Digital Tide offers a white-label Cloud PBX platform designed specifically for telecom operators (MNOs, MVNOs, fixed-line operators, and OTT operators) to launch branded cloud phone services. The core product is the White-Label Cloud PBX Platform, which is complemented by a Mobile Application for subscriber mobile access, a Communicator (softphone) for desktop替代 traditional desk phones, and a History Server for call analytics. The platform is built with a carrier-grade architecture consisting of front ends (processing calls/SBC), back ends (data storage/replication), and media gateways (voice stream handling). Operators can deploy the platform in the vendor's cloud or on-premises, and the solution includes CRM integration capabilities via REST APIs for Salesforce, ZOHO CRM, and Pipedrive. The company operates on a revenue-sharing model with 50/50 flexible revenue sharing, requiring no upfront capital investment from operators.
Differentiator
Problem solved
Functional benefit
Products and services
- White-Label Cloud PBX Platform A carrier-grade white-label Cloud PBX platform enabling telecom operators (MNOs, MVNOs, fixed-line operators, OTT operators) to launch fully branded cloud phone services under their own brand with a revenue-sharing model.
- Mobile Application Subscriber-facing mobile application allowing users to listen to call recordings, access employee statistics, and customize Digital Tide settings directly from their mobile phones.
- Communicator (Softphone) A software-based phone (softphone) for end-user computers that completely replaces the need for a physical desk phone, enabling voice calls through the cloud PBX platform.
- History Server Provides access to call history and user statistics for subscribers and operators, enabling analytics and reporting capabilities within the platform.
Quantifiable outcome
- Operators can launch branded Cloud PBX service in 2 weeks
- +5 more outcomes
Companies that use Digital Tide
Customer profileNamed customers7 records
Segments7 records
Ideal customer profiles4 records
Digital Tide technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
Feature7 records
Digital Tide partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core and minor.
- MoldcellcoreMoldcell, one of Moldova's largest telecom operators, launched white-label Cloud PBX services using Digital Tide's platform in 2018. The partnership enabled Moldcell to achieve Cloud PBX leadership by connecting 1,000 numbers in just one year and attracting 250 clients. Today Moldcell serves close to 800 companies through this partnership.
- KcellcoreKcell, a major telecom operator in Kazakhstan, partnered with Digital Tide to launch white-label Cloud PBX services. Through this partnership, Kcell became the number one cloud PBX operator in its market, demonstrating the model's effectiveness in growth markets.
- Indosat Ooredoo HutchisonminorIndosat Ooredoo Hutchison is shown as an operator partner using Digital Tide's white-label Cloud PBX platform.
- FacilPABXminorOperator partner shown in Digital Tide customer logos.
- BirlinkminorOperator partner shown in Digital Tide customer logos.
- TTCminorOperator partner shown in Digital Tide customer logos.
- MTXminorOperator partner shown in Digital Tide customer logos.
- MediatekaminorOperator partner shown in Digital Tide customer logos.
Scale indicators7 records
Recent moves6 records
Expansion highlights5 records
Digital Tide competitors and assessment
Company assessmentBroad incumbents
- Nokia (Cloud Communication Services): Provides carrier-grade IMS, VoLTE/VoNR, and cloud communication infrastructure for global operators. Comparable as a broad incumbent in telecom voice modernization where Digital Tide also sells.
- Microsoft (Metaswitch / Teams Phone): Owns Metaswitch (carrier UCaaS) and increasingly bundles Teams Phone for operator distribution. Represents the largest strategic threat and comparable wholesale-UCaaS-for-carriers offering in the market.
- Ericsson (Vonage): Through the Vonage acquisition, Ericsson now offers CPaaS/UCaaS APIs alongside carrier network infrastructure — a broad incumbent alternative for operators seeking a vendor with telecom-grade scale and global support.
Direct peers
- Sansay: Supplies SBCs and VoIP infrastructure for carriers and service providers, including session control and wholesale voice solutions. Closely comparable to Digital Tide in serving operator voice platforms with multi-tenant cloud architecture.
- Sangoma Technologies: Delivers UCaaS, PBX, and SIP trunking solutions to SMBs, enterprises, and service providers via white-label and partner channels. Comparable business model in offering carrier-grade cloud PBX with channel/operator distribution.
- AudioCodes: Provider of Session Border Controllers (SBCs), voice networking, and UCaaS infrastructure for service providers and enterprises. Comparable to Digital Tide in delivering the underlying SBC/media gateway layer plus operator-facing voice services.
- Ribbon Communications: Provides SBCs, session management, and cloud-based UCaaS solutions for service providers and enterprises. Direct comparable in the carrier-grade voice and PBX infrastructure category where Digital Tide competes.
- Mavenir: Cloud-native network software provider for telecom operators, including UCaaS, messaging, and voice core. Direct competitor to Digital Tide for carrier cloud communications deals, particularly with MNOs modernizing legacy voice infrastructure.
- Cisco BroadWorks: Cisco's wholesale UCaaS platform sold to telecom operators worldwide — the incumbent white-label/cloud PBX solution that Digital Tide directly competes against in carrier RFPs. Both deliver carrier-grade telephony feature suites for operator-branded B2B services.
- Alcatel-Lucent Enterprise: Offers business communications including cloud PBX, UCaaS, and contact center solutions sold through service provider partners. Comparable channel-led go-to-market targeting operator and system integrator distribution.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Digital Tide social profiles
Digital presenceDigital Tide financial estimates
Financial estimateRevenue estimate
Valuation estimate
Digital Tide leadership team
Management profileNumber of profiles
Profiles3 records
Digital Tide funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Digital Tide M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Digital Tide
What does Digital Tide do?
Digital Tide provides a white-label, carrier-grade Cloud PBX platform that telecom operators (MNOs, MVNOs, fixed-line operators, and OTT operators) deploy under their own brand to deliver cloud-based business telephony services to end customers. The platform is offered on a zero-upfront-investment, 50/50 revenue-sharing model with flexible cloud or on-premises deployment, CRM integrations, and continuous updates.
Is Digital Tide a public or private company?
Digital Tide is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Digital Tide founded?
Digital Tide was founded in 2023. It employs 1 to 10 people.
Where is Digital Tide based?
Digital Tide is headquartered in Dubai, United Arab Emirates, in the Middle East region.
How does Digital Tide make money?
Two revenue lines are on record. White-Label Cloud PBX Platform (Revenue Share Model) is the primary driver. The others are platform Subscription (OpEx Model).
Who are Digital Tide's main competitors?
Broad incumbents on record are Nokia (Cloud Communication Services), Microsoft (Metaswitch / Teams Phone) and Ericsson (Vonage). Direct peers are Sansay, Sangoma Technologies, AudioCodes, Ribbon Communications, Mavenir, Cisco BroadWorks and Alcatel-Lucent Enterprise.
Does Digital Tide have an API?
Yes. Digital Tide provides REST APIs for CRM system integration and operator system integration. Operators can integrate billing systems and manage domains through the operator API. CRM integrations are available via REST APIs or by connecting to popular solutions like Pipedrive, ZOHO CRM, and Salesforce. The platform also supports SIP, HTTP, and WebSocket protocols for communication between components. Developer documentation is at www.digitaltide.io/documentation.
What industry is Digital Tide in?
Digital Tide's product category is Cloud Communications / UCaaS. Its primary akta.pro industry code is HDAIAHAB, Cloud PBX & Hosted Telephony. Its NAICS code is 51711 and its SIC code is 7385.