Techwork Data

What Techwork Data does

Techwork Data GmbH is a Vienna-based, privately held IT and Enterprise Service Management consultancy founded in 1999 that delivers ITSM and ESM implementations, integrations, and automation primarily to mid-sized and enterprise customers across the DACH region. The firm operates as a globally recognized Gold Partner for Xurrent (since 2013) and a Freshworks implementation partner for Freshservice and Freshdesk, with a portfolio of more than 15 named enterprise customers spanning pharmaceuticals, banking, energy, manufacturing, media, and IT.

The company's core proprietary asset is techwork automator, an iPaaS platform purpose-built for Xurrent that connects service desks to directory services (Azure AD/Entra ID, Okta, Google Directory, SCIM), other ITSM platforms (ServiceNow, BMC Helix, Jira Service Management, SAP Solution Manager), CMDB sources (Microsoft SCCM/Intune, ManageEngine, Solarwinds), security operations tools (CrowdStrike, Defender, Sophos, Taegis), SIEM (Qualys, Tenable), and analytics (Power BI). The platform supports CMDB reconciliation, user identity synchronization, and a recently added enterprise-specific AI layer for process automation and predictive analytics, positioned under a GDPR-compliant architecture.

Techwork generates revenue through three streams: ITSM/ESM implementation professional services, automator engagement packages sold as Fixed Price, Time & Materials, or recurring Managed Services subscriptions, and managed-services delivery combining subscription fees with SLAs. Go-to-market is primarily direct enterprise field sales led by senior technical experts, supplemented by a partner channel through which other Xurrent partner consultancies can deliver automator solutions, plus event-driven demand generation through Xurrent community events and webinars. The company is managed by Klaus Konwalin and Georg Leitner-Fidler as Managing Directors, with Robin Roestenburg serving as CTO, and operates with a reported headcount of 1–10 employees.

Name

Techwork Data

Legal name

Techwork Data GmbH

Website

https://techwork.at

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

1–10 employees

Short description

Techwork Data is a Vienna-based ITSM/ESM consultancy and Xurrent Gold Partner that builds and operates techwork automator, an iPaaS platform for integrating Xurrent with directory, ITSM, CMDB, and security systems, serving enterprise customers across DACH industries via professional services and managed subscriptions.

Ownership category

akta.pro rank

Product category

IT Service Management Consulting

NAICS

Management Consulting Services (54161), Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)

SIC

Services-Management Consulting Services (8742), Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

ITIL/ITSM Process Consulting & Implementation (BPAEAJAB)

akta.pro secondary industries

ITSM Tooling Integration, Automation & Orchestration (BPAEAJAD), ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN), IT Workflow Automation & Orchestration Platforms (HDAEALAF)

Keywords

• IT service management
• Enterprise service management
• Integration platform as a service
• Workflow automation services
• ITSM consulting

Headquarters

HQ city

Vienna

HQ country

Austria

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. ITSM/ESM Implementation Services: Professional services revenue from delivering IT Service Management and Enterprise Service Management implementations and support. Senior technical experts execute ITSM and ESM transformations with precision and accountability.
2. automator Engagement Packages: Three engagement models: Fixed Price Project (predefined cost for well-defined requirements), Time & Materials (flexible billing for evolving scope), and Managed Services (subscription fee with SLA for ongoing operational support).
3. Managed Services: Ongoing operational support combining subscription fees with service-level agreements, providing end-to-end solution including implementation, management, and support of the iPaaS platform.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels4 records

Core offering

Techwork Data GmbH provides IT Service Management (ITSM) and Enterprise Service Management (ESM) consulting, implementation, integration, and automation services for enterprise customers. The company creates and delivers "techwork automator," an iPaaS platform built specifically for Xurrent ITSM integrations, alongside managed services for ongoing operational support. As a globally recognized Gold Partner for Xurrent and partner for Freshworks, the firm delivers end-to-end service management transformations.

Product overview

Techwork Data is an ITSM, ESM, Integration & Workflow Automation company that offers a portfolio of products centered around their in-house built techwork automator platform (iPaaS). Their primary offerings include the automator platform for enterprise ITSM integrations and workflow automation, complemented by partnership solutions including Xurrent (cloud-native ITSM/ESM), Freshservice (AI-powered ITSM/ESM), and Freshdesk (customer support). The company delivers ITSM and ESM transformations as a globally recognized partner for Xurrent and Freshworks, specializing in complex integrations such as CMDB reconciliation and user identity management with Azure AD/Entra ID.

Differentiator

Problem solved

Functional benefit

Brands

• techwork automator: iPaaS platform built specifically for enterprise ITSM integrations, enabling Xurrent customers to connect to third-party systems and automate manual workflows.

Products and services

• techwork automator An iPaaS (Integration Platform as a Service) platform built specifically for enterprise ITSM integrations. It enables Xurrent customers to connect to third-party systems, automate manual workflows, and perform directory services, service management, CMDB, collaboration, security operations, and data analytics integrations.
• ITSM and ESM Implementation Services Professional consulting and implementation services for IT Service Management and Enterprise Service Management transformations, including Xurrent and Freshworks (Freshservice/Freshdesk) implementations delivered by senior technical experts to enterprise customers.
• Managed Services for automator Subscription-based ongoing operational support combining a recurring fee with service-level agreements. The consultancy implements the iPaaS platform and then manages, maintains, and supports it, including 24/7 assistance through partnerships with other leading Xurrent partners.

Quantifiable outcome

• Faster ROI through lower total cost of ownership with more affordable licenses and higher admin autonomy
• +2 more outcomes

Named customers17 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration30 records

AI capability5 records

Feature4 records

Partnerships

Eight partnerships are on record, tiered core and standard.

• XurrentcoreTechnology or Integration · 1 January 2013techwork has been a Xurrent partner since 2013, holding Gold Partner status. They are one of the select partners worldwide equipped to execute On-Premises implementations. The company collaborated closely with Xurrent on platform enhancements and offers comprehensive support models including 24/7 assistance through partnerships with other leading Xurrent partners.
• Freshworks (Freshservice)coreTechnology or IntegrationGlobally recognized partner for Freshworks delivering Freshservice and Freshdesk implementations. Recognizes Freshservice benefits for customers seeking modern ITSM with AI enhancements and growth scalability.
• Microsoft (Active Directory, Azure AD, Entra ID, SCCM, Intune, Defender, Power BI, Azure DevOps)coreTechnology or IntegrationExtensive integration capabilities with Microsoft ecosystem including directory services, CMDB tools, security operations, and analytics platforms integrated through techwork automator.
• OktastandardTechnology or IntegrationDirectory services integration with Okta for automated user provisioning and access management through techwork automator.
• ServiceNowstandardTechnology or IntegrationService management integration with ServiceNow enabling optimized task automation and efficiency gains.
• Jira, Jira Service ManagementstandardTechnology or IntegrationService management integrations with Atlassian Jira and Jira Service Management products.
• CrowdStrike FalconstandardTechnology or IntegrationSecurity operations integration with CrowdStrike Falcon for streamlined incident response and standardized security incident handling.
• SAP Solution ManagerstandardTechnology or IntegrationIntegration with SAP Solution Manager for enterprise service management connectivity.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Focal Point: US-based ITSM consultancy specializing in ServiceNow implementations and managed services. Comparable in business model (consultancy + managed services), customer segment (mid-market and enterprise), and offering depth (platform integration and workflow automation).
• Adaptavist: Global Atlassian-focused consultancy delivering ITSM, DevOps, and workflow automation implementations. Comparable as a similarly-positioned boutique ITSM consultancy with proprietary tooling around Jira Service Management — analogous to Techwork's Xurrent-centric model.
• Convedo: European (UK/Germany-headquartered) digital transformation and ITSM consultancy specializing in ServiceNow implementations. Closely comparable to Techwork as a similarly-sized boutique consultancy focused on ITSM platform integrations and managed services for enterprise customers.
• Workato: Leading iPaaS platform offering workflow automation and enterprise system integrations across ITSM, CRM, HR, and security tools. Most direct product comparable to techwork automator's integration/automation capabilities, though Workato operates as a horizontal platform vendor rather than vertical ITSM specialist.
• Tray.io: General-purpose iPaaS platform for enterprise workflow automation and integration. Directly comparable to techwork automator on integration architecture and target use case (connecting service desks to enterprise systems), though Tray.io serves a broader horizontal market.

Broad incumbents

• ServiceNow: Dominant enterprise ITSM/ESM platform and Techwork's most cited integration target. As a broad incumbent, ServiceNow competes for the same enterprise ITSM transformation budgets and operates its own massive partner ecosystem that competes with Techwork for implementation work.
• MuleSoft: Salesforce-owned enterprise iPaaS platform offering broad system integration, API management, and workflow automation. Overlaps with techwork automator's core iPaaS capabilities but operates at much larger scale and across all enterprise functions, not just ITSM.
• BMC Software: Long-established enterprise ITSM platform (BMC Helix ITSM) explicitly listed among Techwork's automator integration targets. As a broad incumbent, BMC represents both a competitor (for ITSM transformation budgets) and an integration partner for Techwork's iPaaS offering.

Others

• Freshworks: Provider of Freshservice (AI-powered ITSM/ESM) and Freshdesk (customer support), the second core platform Techwork partners with. Functions as an ecosystem/platform partner relationship; Techwork delivers Freshworks implementations globally rather than competing with the vendor.
• Xurrent: The cloud-native ITSM/ESM platform that Techwork serves as a Gold Partner for and has built its automator around. Listed as an ecosystem/platform relationship rather than competitor, since Techwork delivers Xurrent implementations rather than competing with the platform itself.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/techwork-data

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Techwork Data