Alarmsentralen IKS

What Alarmsentralen IKS does

Alarmsentralen IKS is an inter-municipal company (IKS) registered in Norway (org.nr 971 361 883), established in 1982 in Florø, Vestland county, and currently owned by 16 municipalities. It operates a 24/7 staffed alarm response center — two nurses/operators on duty at any given time — that receives and dispatches safety alarms and welfare-technology signals (Tunstall Lifeline Digital 4G safety alarms, Karie and Evondos multidose medication dispensers, Somnofy/Nattugla/Guardian H10 sleep monitors, smoke detectors, localization technology, digital supervision, universal sensors) from residents in owner-municipalities. Beyond welfare technology, the center directly connects to automatic alarms on roughly 1,000 municipal and commercial buildings (fire), ~4,000 technical alarms, ~500 elevator alarms, and industrial protection for 6 large enterprises in the former Sogn og Fjordane region, with Everbridge mass notification used during mobile network outages.

The operating model is a vertically integrated public-sector service: the company is governed by a board and representative council drawn from owner-municipalities, operates from a single headquarters inside Florø's police station (Strandavegen 13, 6905 Florø), and runs all service delivery on the NetNordic Omsorg (Care) platform under a framework agreement with NetNordic Care AS (sole supplier of welfare technology, renewed 9 February 2025 for two years plus 1+1-year options). Customer onboarding occurs through municipal ownership rather than commercial sales.

Revenue is primarily recurring annual municipal fees — stated to be NOK 19,230,196 in 2026, gradually declining to NOK 17,960,110 by 2029 as a NOK 5.5 million equipment investment is repaid on a 5-year schedule — supplemented by public subscription pricing for private/commercial customers (NOK 4,990/year excl. VAT for up to 8 alarms, plus NOK 1,500 per building connection capped at 5). Distribution is exclusively direct service agreements to municipalities and private accounts; there is no channel or retail model. Leadership transitioned on 30 April 2026 when Beate Kalland (nurse, Master's in Health Informatics; with the IKS since 2008) succeeded Terje Brandsøy, who retired after 29 years, marking an explicit strategic pivot from fire/110 emergency dispatch toward safety-alarm and welfare-technology services.

Name

Alarmsentralen IKS

Legal name

Alarmsentralen IKS

Website

https://alarmsentralen.com

Company type

Private

Founded year

1982

Operating status

Operating

Headcount range

1–10 employees

Short description

Alarmsentralen IKS is a Florø, Norway-based inter-municipal alarm response and competence center owned by 16 Vestland-county municipalities, operating a 24/7 staffed center for safety alarms, welfare technology, and automatic fire/intrusion/elevator/technical alarm monitoring via the NetNordic Care platform.

Ownership category

akta.pro rank

Product category

Public Safety Alarm Response Services

NAICS

Security Systems Services (except Locksmiths) (561621)

SIC

Communications Services, Nec (4899)

akta.pro primary industry

Commercial & Industrial Alarm Monitoring (BPAKAFAB)

akta.pro secondary industries

Fire Alarm Monitoring & Dispatch (BPAKAFAC), Medical Alert / PERS Monitoring (Emergency Response) (BPAKAFAD)

Keywords

• Municipal alarm response
• Welfare technology services
• Safety alarm monitoring
• Automatic fire alarm
• Inter-municipal services

Headquarters

HQ city

Florø

HQ country

Norway

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Annual Municipal Fees: Owner-municipalities pay an annual fee for services including safety alarm procurement, delivery, welfare technology reception and dispatch, automatic fire alarm reception, technical alarms, elevator alarms, industrial protection (6 large companies), mobile home care alerts, and 24/7 staffed response center. The equipment investment is included in the annual fee with a 5-year repayment schedule. Luster municipality left in 2026 but the budget was maintained without increase.
2. Automatic Alarm Annual Fees - Private/Commercial: Private businesses and non-municipal customers pay annual fees for automatic alarm connectivity. Annual fee is 4,990 NOK for up to 8 alarms from the same sender, with additional building connections at 1,500 NOK per building (max 5). Fire and technical/intrusion/elevator alarms that the center acts on are free.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels6 records

Core offering

Alarmsentralen IKS operates a 24/7 inter-municipal alarm response center in Florø, Norway, providing reception and dispatch of personal safety alarms and welfare technology signals from residents of its 16 owner-municipalities in Vestland county. The company also receives and acts upon automatic alarms — fire, intrusion, elevator, technical, and industrial protection — for both municipal buildings and private commercial customers, using the NetNordic Omsorg (NetNordic Care) software platform. Services include equipment procurement, delivery, monitoring, training, and a shared framework agreement for welfare technology.

Product overview

Alarmsentralen IKS is a municipal alarm response and competence center serving 16 municipalities in Vestland county, Norway. The company operates a 24/7 response center staffed with 2 nurses/operators at all times. The core offering consists of safety alarms (Lifeline Digital 4G) and welfare technology products including medication dispensers (Karie, Evondos, Mobili), sleep monitoring systems (Nattugla, Somnofy/Guardian H10), and digital supervision services. Additionally, the company provides automatic alarm monitoring for fire alarms (approximately 1000 buildings), intrusion alarms, elevator alarms (approximately 500), technical alarms (approximately 4000), and industrial emergency services for 6 enterprises. All services are managed through the NetNordic Care platform which provides monitoring, reporting, and ordering capabilities. The company receives and relays alarms, procures and delivers equipment, and serves as a competence center for training and knowledge sharing.

Differentiator

Problem solved

Functional benefit

Products and services

• Safety Alarm Service (Tryggleiksalarm) 24/7 reception and dispatch of personal safety alarms (Tunstall Lifeline Digital 4G) from residents in 16 owner-municipalities in Vestland county. Alarms are received by operators/nurses at the response center and forwarded to municipal on-call staff.
• Multi-dose Medication Dispenser Service (Karie and Evondos) Automatic medication dispensing via Karie and Evondos multidose devices for residents in owner-municipalities; alarms and compliance events are received and dispatched via the response center.
• Digital Supervision and Sleep Monitoring (Digital tilsyn, Somnofy/Guardian H10, Nattugla) Sensor-based night and sleep monitoring for elderly and disabled residents, including Somnofy/Guardian H10 sleep quality monitors and Nattugla bed-exit sensors, integrated with the response center for digital supervision.
• Automatic Fire Alarm Reception (Automatiske brannalarmar) Direct reception of automatic fire alarms from approximately 1,000 municipal and private commercial buildings; the response center coordinates actioning with fire services, with no separate charge for alarm actioning.
• Elevator Alarm Reception (Heisalarm) Reception of elevator emergency alarms from approximately 500 elevators (rising), with annual subscription at 4,990 NOK per sender.
• Technical and Intrusion Alarm Reception (Tekniske alarmar / Innbrotsalarm) Reception of intrusion and technical alarms from commercial and municipal buildings; approximately 4,000 technical alarm connections are monitored. No charge is applied when the center acts on the alarm.
• Industrial Emergency / Industrial Protection (Industrivern) Industrial protection alarm monitoring and response coordination for 6 large industrial companies in the Sogn og Fjordane region, delivered through the shared automatic alarm platform.
• Mobile Home Care Notification (Mobilvarsling Heimetenesta) Mobile notification system for home care services, routing alerts from welfare technology devices to on-call home care staff in all owner-municipalities.

Quantifiable outcome

• Reduced municipal costs: equipment investment paid over 5 years, resulting in gradually decreasing municipal contributions over time (from 19,230,196 NOK in 2026 to 17,960,110 NOK in 2029).
• +2 more outcomes

Named customers7 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Four partnerships are on record, tiered minor and core.

• Vilje Helseteknologi-klynge (Health Technology Cluster)minorStrategic or Co-development Partner · 1 April 2026Vilje Helseteknologi-klynge co-organized the professional day for municipal directors and municipal heads on 29 April 2026 at Grand Hotel Skei, alongside Alarmsentralen IKS and NetNordic Care. The event focused on leadership in digital transformation in health and care.
• PA ConsultingminorOthers · 1 April 2026PA Consulting was engaged by the board of Alarmsentralen IKS to produce an independent evaluation report of the company's operations, presented at the representative council meeting on 13 November 2025. The report provided an unbiased assessment (ugilda vurdering) of operations at the center.
• Innkjøpskontoret (Procurement Office)coreStrategic or Co-development Partner · 1 January 2024Innkjøpskontoret led the competitive tendering process for the new Framework Agreement for Welfare Technology in 2024, with Arne Hvidsten as project leader. Municipalities participated through an advisory expert group with representatives from each region: Nordfjord, Sunnfjord, HAFS, and Sogn.
• NetNordic Care AS (formerly NetNordic Norway AS)coreStrategic or Co-development Partner · 9 February 2021NetNordic Care AS is the primary strategic partner and sole supplier of welfare technology under the Framework Agreement for Welfare Technology (Rammeavtale velferdsteknologi). The agreement was originally signed on 09 February 2021 and renewed on 09 February 2025 for a two-year period with options for 1+1 year extensions. Under this partnership, NetNordic Care provides the NetNordic Omsorg digital platform (for alarm management, dispatching, and reporting), the NNO app, a webshop for ordering welfare technology, and access to their product portfolio including multi-dose dispensers, sleep monitors, and digital supervision tools. The company was rebranded from NetNordic Norway AS to NetNordic Care AS in 2025. Key contact at NetNordic Care: Ina Marie Brentebråten-Gulbrandsen.

Scale indicators5 records

Recent moves7 records

Expansion highlights5 records

Emerging players

• Evondos: Evondos is a Finnish/Nordic provider of automated multi-dose medication dispensing for home care. Comparable as a welfare technology product partner (Evondos multidose is deployed across Alarmsentralen's municipalities) and a potential competing platform in the medication management segment.
• Oiva Health: Oiva Health is a Finnish provider of digital home nursing with 100+ implementations and 3M+ digital home visits annually. Comparable as a welfare technology sub-supplier to Alarmsentralen (introduced 2026) and a peer in the digital supervision segment.
• Tunstall Healthcare: Tunstall Healthcare is the manufacturer of the Lifeline Digital 4G safety alarms used by Alarmsentralen and a leading Nordic welfare technology vendor. Comparable as the underlying technology supplier in the same welfare technology stack, and a potential competing platform if municipalities procure directly.

Broad incumbents

• Securitas Norway: Securitas Norway provides guarding, mobile patrol, and remote alarm monitoring services. Comparable in delivering monitored alarm and response services, but at much greater scale and broader geographic coverage than Alarmsentralen.
• Verisure: Verisure is a large Nordic/European provider of monitored intrusion, fire, and emergency alarms for residential and SME customers. Comparable as a broad incumbent in monitored alarm services, though it operates via B2C/B2B sales rather than municipal ownership.
• Falck: Falck is a major Nordic emergency response, ambulance, and safety services provider. Comparable in operating 24/7 response infrastructure and alarm/emergency dispatch, though at national/European scale rather than a single regional IKS.
• Sector Alarm: Sector Alarm is a Nordic alarm provider serving residential and small business customers with monitored intrusion and safety alarms. Comparable in delivering monitored alarm services in Norway, but operates as a commercial subscription provider rather than an inter-municipal entity.

Direct peers

• Nokas: Nokas is a Norwegian security services provider offering cash-in-transit, security guarding, and alarm monitoring/response. Comparable as a domestic alarm monitoring and response peer, though it operates across Norway rather than being confined to one county.
• Careium: Careium (formerly Doro Care) is a Nordic welfare technology and social alarm provider operating response centers in multiple countries. Comparable as a direct peer in welfare technology-enabled alarm monitoring, with similar social alarm and telecare offerings.

Others

• NetNordic Care AS: NetNordic Care AS is Alarmsentralen's primary strategic partner and sole framework agreement supplier for welfare technology. Comparable as the platform/infrastructure enabler rather than a direct competitor, but a deep operational dependency.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Alarmsentralen IKS