5D

What 5D does

5D (legal entity SAS 5D, doing business as 5D IT Normandie) is a privately held, founder-owned IT solutions provider founded in September 2014 and headquartered in Mont-Saint-Aignan near Rouen, with a second agency in the Le Havre area (Harfleur). The company serves very small businesses (TPE), small and medium enterprises (PME), and local public organizations (collectivités) across the Normandy region of France through a consultative, sales-led direct model. Its offering is organized around five named pillars: printing solutions (hardware and software from Kyocera, Canon and Epson, available for purchase, rental, or refurbished via an in-house remanufacturing service), document dematerialization (Zeendoc, Eukles, Yooz), telecommunications and connectivity (hosted VOIP, fiber, 4G/5G backup, VPN/MPLS, Fortinet firewall via UNYC), general IT services (support, deployment, outsourced DSI, virtualization, cybersecurity, backup via Veeam), and a modular ERP platform with sector-specific configurations for construction/BTP, wholesale, industrial production and services.

The company's revenue is generated through a mix of one-time hardware sales, recurring rental and all-inclusive maintenance contracts (used by over 80% of clients for print), subscription-based dematerialization, ERP, connectivity, and cybersecurity services, and managed IT services. The technology stack is multi-vendor rather than proprietary: 5D integrates certified partner products (Kyocera, Canon, Epson, Zeendoc, Yooz, Mailinblack, SYLink, Veeam, Fortinet, Yealink, Sage/ACD/EBP) and exposes them through a regional service layer, complemented by an internal printer refurbishment workshop. It carries no external institutional or venture capital (share capital €20,200, no disclosed funding rounds) and has expanded via office moves (2017 and 2023) and incremental product-line additions — notably the June 2024 telecom launch and the September 2024 full IT services launch.

Name

5D

Legal name

SAS 5D

Website

https://5d-it.fr

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

1–10 employees

Short description

5D IT Normandie is a founder-owned French MSP in Normandy providing printing, document dematerialization, telecom/connectivity, cybersecurity, backup, and modular ERP solutions to TPEs, PMEs, and local public bodies, via direct consultative sales and recurring managed-service contracts.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Other Computer Related Services (541519), Custom Computer Programming Services (541511)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372)

akta.pro primary industry

Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC) (BPAEAIAF)

akta.pro secondary industry

Workplace Engineering & Standardization (SOE/Golden Image, Packaging, Configuration Mgmt) (BPAEAIAK)

Keywords

• Managed IT services
• Printing solutions
• Document dematerialization
• Enterprise resource planning
• Business telecommunications

Headquarters

HQ city

Mont-saint-aignan

HQ country

France

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Printing Equipment Sales: Sale of printers, multifunction devices, scanners, and large format plotters. Equipment available in monochrome and color, A4 to A0 formats.
2. Equipment Rental/Leasing: Flexible rental solutions for printing equipment. Adopted by over 80% of businesses as the most advantageous option for mastering costs while enjoying always-appropriate equipment.
3. Refurbished Equipment: Sale of reconditioned printers, multifunctions, cartridges and spare parts through their internal refurbishment service.
4. Maintenance Contracts: All-inclusive maintenance contract covering personalized audit, delivery and installation, on-site technician interventions, technical support, regular software/pilot updates, and automated consumable replacement.
5. Dematerialization Solutions: Document dematerialization software including digitization, automated classification, OCR, electronic signatures, and document management for administrative, HR, accounting, and sales teams.
6. ERP Software and Implementation: Modular ERP solution with multiple modules covering commercial, projects, planning, HR, payroll, billing, purchasing, inventory and reporting. Includes implementation, configuration, data migration, and training services.
7. Connectivity and Telecom Services: Internet connectivity solutions (fiber FTTO/FTTH), backup 4G/5G, VPN/MPLS, LAN/Wi-Fi, and hosted VOIP telephony with unified communications.
8. IT Support and Assistance: IT support services including helpdesk, ticketing, remote and on-site interventions, and outsourced IT management (DSI externalisé).
9. Cybersecurity Services: Email security (Mailinblack Protect), cybersecurity training (Cyber Coach, Cyber Academy), and SYLink Box deployment for network protection.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

5D is a Normandy-based IT solutions provider delivering an integrated offering across five dimensions: professional printing solutions (hardware sale, rental, and refurbished), document dematerialization software (digitization, electronic signature, document management), IT services (technical support, deployment, outsourced DSI, virtualization, cybersecurity, backup), telecommunications (fiber connectivity, hosted VOIP/telephony, interactive screens), and a modular ERP platform tailored to SMEs. The company serves very small businesses, small and medium enterprises, and local public organizations primarily in Normandy through a direct, consultative sales model with on-site delivery, installation, and ongoing maintenance.

Product overview

5D IT Normandie provides a comprehensive IT solutions portfolio for TPE, PME, and local authorities in Normandy. The company offers five core service pillars: Printing Solutions (including Kyocera, Canon, and Epson hardware for professional monochrome/color printing, multifunction, and large-format devices), Dematerialization Software (document digitization and management), IT Services (technical support, deployment, IT management, virtualization, cybersecurity, and backup), Communication/Telecom (connectivity, IP telephony, and interactive displays), and a modular ERP Platform with specialized modules for Commercial/CRM, Projects, Planning, HR, Payroll, Billing, Purchasing, Inventory, and Business Intelligence. The ERP adapts to specific sectors including construction/BTP, wholesale, industrial production, and services.

Differentiator

Problem solved

Functional benefit

Brands

• Protect: Solution de sécurité email en collaboration avec Mailinblack, protégeant la messagerie contre le phishing, les malwares et les attaques ciblées.
• Cyber Coach
• Cyber Academy

Products and services

• Printing Solutions Professional printing solutions for businesses including monochrome and color printers, multifunction devices, scanners, and large-format plotters, available for purchase, rental or refurbished, with full lifecycle services from audit and installation to maintenance contracts with automated consumable replacement.
• Document Dematerialization Document dematerialization software for digitizing, securing, classifying and routing administrative, HR, accounting, and sales documents, including OCR, automated classification, electronic signature, Factur-X electronic invoicing, and integration with accounting packages (Sage, ACD, EBP).
• Modular ERP Platform Modular ERP solution covering Commercial/CRM, Projects, Planning, HR, Payroll, Billing/Accounting (Factur-X compliant), Purchasing, Stock/Inventory, and Business Intelligence modules, with sector-specific adaptations for construction (BTP), trading/distribution, industrial production, and services.
• Technical Support and Assistance Multi-channel IT support service for SMEs covering telephone helpdesk, online ticketing, remote takeover via TeamViewer and AnyDesk, on-site interventions, and workshop repairs, with data backup and restoration for incident resolution.
• Deployment and Migration Workstation and server deployment and migration service including hardware preparation, software installation, network configuration, and secure data transfer for new sites and platform upgrades.
• Externalized IT Direction (DSI) Outsourced IT management service providing shared IT direction with a dedicated DSI, strategic planning, infrastructure governance, and measurable contractual commitments for SMEs without an in-house IT department.
• Server Virtualization Server virtualization solutions enabling multiple virtual servers on a single physical machine with high-availability clustering, designed for flexibility, cost optimization and resilience across VMware, Hyper-V and Proxmox environments.
• Cybersecurity Solutions Cybersecurity services combining email protection (Mailinblack Protect), phishing alert button, employee awareness training (Cyber Coach and Cyber Academy), and the SYLink Box AI-powered firewall with IDS/IPS, network probe, and external VPN.
• Backup Solutions Physical and virtual server backup service using Veeam Backup & Replication, with granular file and application-level restoration for VMware, Hyper-V and Proxmox environments.
• Cloud Backup Cloud backup service using Veeam Data Cloud and S3-compatible storage (Jotelulu, AWS, Azure) with high availability, immutable backups against ransomware, ISO 27001 alignment and European data sovereignty.
• Connectivity and Internet Professional internet connectivity service through the UNYC partnership, providing dedicated fiber (FTTO), shared fiber (FTTH), 4G/5G backup, VPN/MPLS, LAN/Wi-Fi, and Fortinet Cloud Firewall managed via the Atlas portal.
• IP Telephony and VOIP Cloud-hosted telephony (Centrex IP) with advanced PBX features (IVR, forwarding, queues, voicemail, conferences), unified communications via Speek (video conferencing, chat, presence), multi-site and nomadic telephony, with certified Yealink, Fanvil, Gigaset and Jabra devices.
• Interactive Screens and Solutions Professional interactive displays and meeting room solutions with annotation and screen sharing, visitor check-in kiosks, digital signage, and integration with Outlook, ERP and intranet platforms.

Quantifiable outcome

• Over 80% of businesses choose rental over purchase for printing equipment
• +3 more outcomes

Segments7 records

Ideal customer profiles7 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration16 records

AI capability8 records

Feature7 records

Partnerships

Ten partnerships are on record, tiered core.

• EpsoncoreTechnology or Integration · 1 January 2025Partnership established in January 2025. 5D integrates Epson's A4 cold printing technology, an innovative and environmentally friendly alternative to traditional printing. PROGRAF large format printers also distributed.
• EuklescoreTechnology or Integration · 1 January 2023Partnership established in January 2023. Eukles is a GED (electronic document management) software publisher, enriching 5D's document management portfolio alongside Zeendoc.
• YoozcoreTechnology or Integration · 1 January 2023Partnership established in January 2023. Yooz specializes in accounting dematerialization, allowing 5D to propose an even broader and more specialized offering for businesses.
• KyoceracoreTechnology or Integration · 1 October 2014Strategic technology partnership established in October 2014. Kyocera is a recognized manufacturer of printers and multifunction devices. 5D offers Kyocera products including the ECOSYS and TASKalfa lines, compatible with Microsoft Universal Print and Kyocera Cloud Print and Scan (KCPS).
• ZeendoccoreTechnology or Integration · 1 October 2014Strategic partnership established in October 2014. Zeendoc is an electronic document management (GED) software publisher. 5D became Platinum partner in 2015, demonstrating deep expertise in proposing the best document management solutions.
• CanoncoreTechnology or IntegrationCanon is a reference brand recognized for reliability and performance in professional printing. 5D distributes Canon imagePRESS production presses and DR scanner line, known for quality image and durability.
• UNYCcoreTechnology or IntegrationStrategic partnership with UNYC providing high-quality, supervised and secure internet access. Solutions include fiber (FTTO/FOE and FTTH), VPN/MPLS, Fortinet Cloud Firewall managed through Atlas portal, and hosted VOIP/telephony (Centrex IP, Speek unified communications).
• MailinblackcoreTechnology or IntegrationPartnership with Mailinblack, a French leader in email security. Together they offer Protect solution for advanced protection against phishing and malware, Cyber Coach for employee awareness training, and Cyber Academy for ongoing cybersecurity education.
• Fortinet (FortiGate)coreTechnology or IntegrationFortinet's FortiGate Cloud Firewall integrated into UNYC Box Pro connectivity solution for real-time network traffic protection, dangerous site filtering, malicious file blocking, and DDoS protection.
• VeeamcoreTechnology or IntegrationVeeam Backup & Replication for physical and virtual server backup. Veeam Data Cloud and S3-compatible storage for secure cloud backup with immutable backup protection against ransomware. Supports VMware, Hyper-V and Proxmox environments.

Scale indicators4 records

Recent moves10 records

Expansion highlights6 records

Broad incumbents

• Sage France: Global ERP and accounting software publisher with strong French SMB market share. Comparable as a major French SMB ERP and accounting incumbent that 5D's ERP offering goes up against.
• SCC France: Leading European IT distribution and services group with strong French presence, offering hardware, software, and managed services to enterprises and SMBs. Comparable as a broad IT services and reseller incumbent.
• Hardis Group: French IT services and software publisher (including LCS ERP) serving SMBs and large enterprises. Comparable as a French IT services + ERP incumbent with broader geographic reach than 5D.
• Econocom: Large French-headquartered IT services, equipment financing, and managed services provider serving enterprises and public sector across Europe. Comparable as a broad IT services incumbent with significant scale advantage over 5D.

Direct peers

• Konica Minolta Business Solutions France: French arm of Konica Minolta offering professional printing hardware, managed document services, and IT services to SMBs and enterprises. Same customer profile (French SMBs/collectivités) and same core offering (print + managed services), making it the closest direct peer.
• Cegid: Major French cloud ERP, HR, and financial management software publisher focused on SMBs and mid-market. Directly comparable on the ERP pillar where 5D competes for French SMB software wallet.
• Kyocera Document Solutions France: French arm of Kyocera Document Solutions selling printing hardware and managed document services. Directly comparable as a print hardware vendor with managed services offering for French SMBs (and a key 5D partner).
• EBP Informatique: French SMB-focused ERP, accounting, and business management software publisher with strong TPE/PME customer base. Closely comparable on the ERP and dematerialization offering for French small businesses.

Emerging players

• Docaposte: La Poste Group's digital trust and dematerialization subsidiary offering electronic document management, electronic signature, and digital identity solutions. Closely comparable on 5D's dematerialization pillar.
• OVHcloud: French cloud and hosting provider offering cloud infrastructure, backup, and managed services to SMBs. Comparable on cloud backup, hosting, and IT infrastructure services targeting French SMBs.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/5DITNormandie
• Xx.com/5dnormandie
• LinkedInlinkedin.com/company/5d-normandie-

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about 5D