City of Glendale, AZ

What City of Glendale, AZ does

The City of Glendale, AZ is a general-purpose municipal government in Maricopa County, Arizona, serving a population of more than 265,000 residents as the 6th-largest city in the state. It operates under a Council-Manager form of government with Mayor Jerry P. Weiers and City Manager Patrick S. Banger, employing more than 2,000 personnel to deliver police and fire protection, utilities, parks and recreation, permitting and licensing, municipal court services, and airport operations. Revenue is generated through a diversified mix of property tax, sales tax, utility fees, permits and fees, state-shared revenue, intergovernmental grants, court fines, and enterprise revenue from airport operations.

The city has built an extensive digital service platform encompassing GlendaleOne (online resident and business services portal), AZ Tax Central (online tax filing and payment), Glendale 11 (civic television channel), GlendaleOnBoard (board and commission meeting management), and an Open Data Portal that publishes municipal datasets. The underlying technology stack supports e-government service delivery across utility billing, business licensing, permits, code enforcement, and civic engagement, with third-party-validated credentials including What Works Cities certification, ISO Class 1 Fire Department designation, and CALEA accreditation for law enforcement.

The business model is tax-and-fee funded public service delivery rather than commercial monetization. Mandatory revenue (property and sales tax, utility charges within service areas) is supplemented by user-fee revenue (permits, recreation, airport, court), intergovernmental transfers from state and federal sources, and grant funding. The customer base comprises all residents and businesses within the corporate limits of Glendale, with services consumed either mandatorily or by choice depending on the program.

Name

City of Glendale, AZ

Legal name

City of Glendale, AZ

Website

https://glendaleaz.gov

Company type

Public

Founded year

1892

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

The City of Glendale, AZ is a municipal government in Maricopa County serving 265,000+ residents via a Council-Manager structure, delivering public safety, utilities, permitting, courts, and airport services funded by taxes, fees, and state-shared revenue.

Ownership category

akta.pro rank

Product category

Public Administration / Municipal Government Services

NAICS

Administration of Economic Programs (9261), Police Protection (922120), Water Supply and Irrigation Systems (221310), Administration of Air and Water Resource and Solid Waste Management Programs (924110), Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors (92615)

SIC

Water Supply (4941), Airports, Flying Fields & Airport Terminal Services (4581), Services-Amusement & Recreation Services (7900)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

Keywords

• Municipal services
• Public safety
• Utility services
• Parks and recreation
• Permitting services

Headquarters

HQ city

Glendale

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Property Tax Revenue: Primary revenue source from residential and commercial property taxes levied within the city boundaries.
2. Sales Tax Revenue: Transaction privilege taxes collected on sales of goods and services within Glendale, including sales tax filing and compliance services.
3. Utility Services (Water, Sewer, Trash): Charges for water, sewer, and trash services provided to residential and commercial customers. Includes billing, rate information, and payment processing.
4. Licenses and Permits: Revenue from business licenses, building permits, liquor licenses, special event permits, and other regulatory licenses.
5. State Shared Revenue: Shared revenue program which passes through funds to Arizona municipalities from state revenue sources including income and sales tax distributions.
6. Federal and State Grants: Grant funding from federal and state governments including tribal grants programs, housing grants, and WaterSMART grants from the US Bureau of Reclamation.
7. Court Fees and Fines: Revenue from city court fees, civil traffic tickets, parking violations, and court-related fines.
8. Airport Services: Revenue from Glendale Regional Airport including hangar leases, aircraft storage, conference room rental, and airport fees.

Pricing tiers

Go-to-market motion1 record

Distribution channels7 records

Marketing channels9 records

Core offering

The City of Glendale, AZ is a municipal government providing essential public services to over 265,000 residents and the broader Maricopa County region. Core offerings include public safety (police, fire with ISO Class 1 rating), water/wastewater and solid-waste utilities, building permits and inspections, business and liquor licensing, parks and recreation programs, public transportation, municipal court, and economic development services. Services are delivered through physical city departments, the GlendaleOne digital portal, AZ Tax Central, and the Open Data Portal.

Product overview

The City of Glendale, AZ operates a digital services platform consisting of multiple online portals and applications serving residents and businesses. The core digital ecosystem includes GlendaleOne (service request system), AZ Tax Central (tax management), Glendale 11 (municipal TV), GlendaleOnBoard (microtransit), and various online portals for court services, police reporting, building permits, and open data. The city has invested in modern infrastructure including electronic plan review systems, water meter replacement technology, and interactive public-facing tools like the GIS Portal and Public Art Interactive Map. The platform uses Granicus/OpenCities technology for the website infrastructure. Most services are citizen-facing web applications rather than developer-oriented products.

Differentiator

Problem solved

Functional benefit

Brands

• GlendaleOne: Online service request system for residents to submit service requests to the city.
• Glendale 11
• AZ Tax Central
• LiVE!
• Game On Glendale AZ

Products and services

• GlendaleOne Online citizen service-request platform that allows residents to submit, track, and resolve non-emergency service requests (e.g., potholes, streetlight outages, code enforcement) to the city.
• AZ Tax Central Online tax management and payment platform used by residents and businesses to file and remit transaction privilege (sales) and other municipal taxes.
• GlendaleOnBoard Free app-based microtransit service providing on-demand rides within defined service zones in Glendale.
• Glendale 11 Municipal cable-access television channel broadcasting city council meetings, public affairs programming, and community content to residents.
• Water, Sewer, and Solid Waste Utility Services Bundled municipal utility services providing potable water, wastewater collection, and residential/commercial solid-waste (trash and recycling) collection, billed monthly to customers.
• Building Permits and Inspections Permitting and inspection services for residential and commercial construction, including plan review, building, electrical, plumbing, and mechanical permits.
• Business and Liquor Licensing Issuance and renewal of city business licenses and state-series liquor licenses for businesses operating within Glendale.
• Parks and Recreation Programs Recreation programs, classes, leagues, and facility rentals offered through city parks, pools, and community centers (including the Glendale Community Center).
• Public Transportation (GUS Bus and Dial-A-Ride) Fixed-route bus service (GUS) and paratransit service (Dial-A-Ride) for residents and visitors traveling within Glendale.
• Virtual Court Services Online platform allowing defendants and attorneys to attend Glendale Municipal Court hearings and manage cases remotely.
• Online Police Reporting Online self-service system for filing non-emergency police reports.
• Glendale Regional Airport Services Aviation services provided at the city-owned Glendale Regional Airport, including fuel, hangar, tie-down, and runway access for general aviation aircraft.
• Cemetery Services (Glendale Memorial Park) Municipal cemetery services providing burial plots, interment, and memorial services at Glendale Memorial Park.
• Water Meter Replacement Program Citywide program to replace aging residential and commercial water meters with modern automated-metering-infrastructure meters.

Quantifiable outcome

• ISO Class 1 fire department rating achieved — exemplary response system
• +2 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Eight partnerships are on record, tiered minor, core, major and moderate.

• Gila River Indian CommunityminorOthersTribal grant relationship with Gila River Indian Community as part of the city's tribal grants program for community development and collaboration.
• Fort McDowell Yavapai NationminorOthersTribal grant relationship with Fort McDowell Yavapai Nation as part of Glendale's tribal grants program.
• Tohono O'odham NationminorOthersTribal grant relationship with Tohono O'odham Nation as part of the city's tribal grants and intergovernmental cooperation.
• Ak-Chin Indian CommunityminorOthersTribal grant relationship with Ak-Chin Indian Community as part of Glendale's tribal grants program.
• United States Bureau of ReclamationcoreOthersGlendale Water Services Department was awarded a $50,000 WaterSMART grant from the US Bureau of Reclamation to promote water-efficient landscapes in an increasingly hot and dry climate. This partnership supports the city's water conservation and drought preparedness initiatives.
• Westgate Entertainment DistrictmajorOthersArizona's premier entertainment destination featuring unique water features and interactive shopping, dining, and entertainment experiences. The Sports & Entertainment District is a key economic driver for the city.
• Glendale Police Department Partnership with HonorHealth and Maricopa County Attorney's OfficecoreStrategic or Co-development PartnerThe Glendale Family Advocacy Center (GFAC) is a partnership between Glendale Police Department, Department of Child Services, HonorHealth, and the Maricopa County Attorney's Office to provide comprehensive and coordinated services to crime victims in a one-stop center setting.
• What Works CitiesmoderateOthersGlendale has been recognized by What Works Cities for its investment in data and transparency as part of decision-making processes. This recognition reflects the city's open government and data-driven governance approach.

Scale indicators9 records

Recent moves7 records

Expansion highlights3 records

Direct peers

• City of Tempe, AZ: Phoenix-metro municipal peer home to Arizona State University. Directly comparable in service range, scale of utilities, and reliance on event-driven sales tax revenue (Sun Devil Stadium, Mill Avenue District).
• City of Scottsdale, AZ: Adjacent Phoenix-metro municipality with comparable services, a major entertainment/sports corridor (Waste Management Phoenix Open), and a similar resident/business mix. Comparable municipal governance and digital-service maturity.
• City of Phoenix, AZ: Largest city in Arizona and Glendale's immediate Phoenix-metro neighbor. Directly comparable as a municipal government delivering the same core services (water, police, fire, parks, permits, taxes) to a similarly diverse resident and business base.
• City of Surprise, AZ: Adjacent Phoenix-metro municipality with comparable population scale and growth trajectory. Overlaps with Glendale in service delivery, water utilities, and recreational infrastructure investments.
• City of Mesa, AZ: Arizona's third-largest city and a Phoenix-metro municipal peer. Comparable in scale, service mix, and reliance on sales tax base, with a similar municipal utility and parks infrastructure profile.
• City of Peoria, AZ: Direct geographic neighbor of Glendale in the Phoenix metro. Closest peer by location and service profile, serving a similar West Valley residential and commercial base with comparable parks, recreation, and public safety needs.
• City of Goodyear, AZ: Phoenix-metro municipal peer in the West Valley, adjacent to Glendale. Comparable in residential growth profile, municipal utility operations, and event/venue-based revenue exposure.
• City of Gilbert, AZ: Phoenix-metro municipal peer with similar population size and a high-performing municipal operations profile. Comparable in digital services and resident experience investments.
• City of Chandler, AZ: Phoenix-metro municipal peer comparable in population scale and economic base (tech/manufacturing employers). Provides a similar full municipal service portfolio including water, police, fire, and recreation.

Broad incumbents

• City of Tucson, AZ: Second-largest city in Arizona operating its own water utility and substantial municipal service portfolio. Provides a broader-incumbent reference point for municipal scale, water-resource management, and digital-service delivery in Arizona.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/GlendaleAZ
• YouTubeyoutube.com/c/GlendaleArizona/videos
• Facebookfacebook.com/GlendaleAZ
• LinkedInlinkedin.com/company/city-of-glendale-az
• Instagraminstagram.com/glendaleaz

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Glendale, AZ