Village of Wheeling

What Village of Wheeling does

The Village of Wheeling is a municipal government entity incorporated in 1894 under the Illinois Municipal Code, serving residents and businesses within Wheeling, Illinois — a northwest suburb of Chicago spanning Cook and Lake Counties. It delivers the full suite of local-government services: police protection, fire and emergency medical services through three fire stations, water and sewer utilities, public works and engineering, planning and zoning, building permitting, code enforcement, social services, and economic development. Governance is provided by an elected Village President (Patrick Horcher) and Board of Trustees, with day-to-day administration led by Village Manager Jon Sfondilis and a staff of 51–100 employees organized across Police, Public Works, Fire, Community Development, Finance, Human Resources, Information Technology, and Social Services divisions.

The Village's service delivery is anchored on a CivicPlus Content Management System-powered digital platform (wheelingil.gov) that integrates Notify Me email/SMS alerts, CivicClerk agenda management, the GIS Consortium's Community Map Viewer, and online citizen-request workflows. Payments and compliance functions are routed through specialized SaaS partners: BS&A Payments for water/sewer billing (replacing InvoiceCloud), DACRA and MCSI for parking tickets, RedSpeed for red-light violations, PassportParking for Metra commuter parking, Square for Fire Department CPR class registration, Avenu Insights and Analytics for the 1% Places for Eating tax, FrontlinePSS for online non-emergency police reporting, and QuestCDN for bid document distribution. Internal operations run on Microsoft Office 365 and SharePoint, with Microsoft/Google/Facebook/Apple OAuth for citizen sign-in.

Revenue is generated through a diversified tax and fee structure rather than a commercial sales motion: property taxes, the municipal share of state sales tax, water and sewer usage billing, building and business permit fees, restaurant/amusement taxes, parking fines, and home-rule taxes (hotel/motel, gas, electric, telecommunication). Distribution combines a central Village Hall (2 Community Boulevard), the Public Works facility (77 W Hintz Road), the Police Department (1 Community Boulevard), Fire Station 24 (499 S Milwaukee Avenue), and Fire Stations 42–44, supplemented by the digital self-serve channels described above. The Village also participates in shared-service intergovernmental partnerships (Northwest Water Commission, SWANCC, Northwest Central Dispatch, GIS Consortium, IPBC) that pool costs across member municipalities.

Name

Village of Wheeling

Legal name

Village of Wheeling

Website

https://wheelingil.gov

Company type

Private

Founded year

1894

Operating status

Operating

Headcount range

51–100 employees

Short description

Village of Wheeling is an Illinois municipal government serving residents and businesses of the northwest-suburban Chicago village with police, fire/EMS, water/sewer, public works, permitting, and social services delivered through a CivicPlus-powered digital platform and in-person department offices.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Urban Planning and Community and Rural Development (92512), Administration of Housing Programs, Urban Planning, and Community Development (9251), Water Supply and Irrigation Systems (221310)

SIC

Water, Sewer, Pipeline, Comm & Power Line Construction (1623), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industries

Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ), Residential Curbside MSW Collection (Cart-Based) (EUAIAAAA), Yard Waste & Green Waste Hauling (Leaves, Grass, Brush) (HSAIAOAA)

Keywords

• Municipal government services
• Public safety services
• Water and sewer utilities
• Building permits and licensing
• Community development planning

Headquarters

HQ city

Wheeling

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Others

Revenue model

1. Property Taxes: Property tax revenue collected from residential and commercial properties within village boundaries, distributed to various village funds and taxing bodies
2. Sales Tax: Municipal share of sales tax collected on retail transactions within the village
3. Utility Billing (Water & Sewer): Charges for water distribution and sewer services to residential and commercial customers, including connection fees and usage-based billing
4. Permit and License Fees: Fees for building permits, business licenses, alarm permits, animal licenses, and various construction-related permits
5. Restaurant/Eating Tax: 1% tax on places for eating, administered through Avenu Insights and Analytics
6. Amusement Tax: Tax on amusement venues and streaming services within the village
7. Parking Tickets and Fines: Revenue from parking violations and red light camera tickets, processed through DACRA and RedSpeed
8. Home Rule Taxes: Various home rule taxes including hotel/motel tax, gas use tax, electric use tax, and telecommunication tax

Pricing tiers

Distribution channels8 records

Marketing channels10 records

Core offering

The Village of Wheeling is a municipal government that delivers core local government services to its residents, businesses, and visitors. Its offerings include police protection, fire and emergency medical services, public works and street maintenance, water and sewer utilities, building permits and inspections, planning and zoning, economic development programs, social services, and refuse/recycling collection. The Village also provides online service portals for bill payment, permit filing, police reporting, property mapping, and tax administration through the CivicPlus website platform and integrated third-party systems.

Product overview

The Village of Wheeling's digital presence is built on the CivicPlus Content Management System and encompasses a unified citizen-facing portal offering municipal services. The core offering is the official website (wheelingil.gov) which integrates department information, online payments (water billing via BS&A Payments, parking tickets via DACRA/MCSI, red light violations via RedSpeed, Metra parking via Passport), GIS mapping (Community Map Viewer via GIS Consortium), and online police reporting (FrontlinePSS). Supporting modules include Notify Me notifications, live video webcasting, agenda management (CivicClerk), and restaurant tax filing (Avenu). The village's digital ecosystem connects residents to Police, Fire, Public Works, Community Development, Finance, Human Resources, and Information Technology departments.

Differentiator

Problem solved

Functional benefit

Products and services

• Village of Wheeling Official Website (wheelingil.gov) Official municipal website providing access to government services, department information, news and alerts, online payments, permits, GIS maps, citizen request submissions, agenda management, video webcasting, Notify Me subscription alerts, and direct links to all online services for residents and businesses.
• Police Protection Services Law enforcement services delivered by the Wheeling Police Department headquartered at 1 Community Boulevard, including patrol, investigations, traffic enforcement, crime prevention, evidence/property management, and 24/7 emergency response. Includes non-emergency online reporting through FrontlinePSS.
• Fire and Emergency Medical Services Fire suppression, emergency medical response, and CPR training services delivered through multiple fire stations (Station 24 at 499 South Milwaukee Avenue, Station 42, Station 43, Station 44) by the Wheeling Fire Department. CPR class registration is processed through Square online payments.
• Public Works and Infrastructure Services Street maintenance, forestry, fleet and facilities management, utility operations, and engineering/capital projects delivered through the Public Works Department at 77 W Hintz Road, including the Engineering & Capital Projects Division, Fleet and Facilities Division, Streets/Forestry Division, and Utility Division.
• Water and Sewer Utility Service Water distribution and sewer service for residential and commercial customers within village limits, including connection fees and usage-based tiered billing. Wholesale water supply is coordinated through membership in the Northwest Water Commission. Bills are processed through the BS&A Payments online portal with auto-pay (ACH), paperless billing, and AquaHawk usage alerts.
• Building Permits, Inspections, and Business Licensing Building, construction, and contractor permitting, alarm permits, animal licenses, business licenses, plan review, and inspection services administered by the Community Development Department's Building Division. Fees are published annually in the Schedule of Village Fees and Charges for Services.
• Planning, Zoning, and Economic Development Services Comprehensive planning, zoning administration, site plan review, subdivision review, environmental health review, and economic development support including TIF district administration, Restaurant Row corridor development, and restaurant/entertainment/retail build-out grants. Administered by the Planning Division, Community Development, and Economic Development offices.
• Social Services Division Information, crisis intervention, counseling support, and community resource navigation for residents regarding basic needs, public benefits, community resources, and financial assistance. Operated by the Social Services Division under the village administration.
• Refuse and Recycling Collection Residential and commercial waste collection and recycling services contracted through Waste Management (WM), with collection schedule adjustments during extreme heat conditions. Coordinated regionally through the Solid Waste Agency of Northern Cook County (SWANCC) for recycling and household hazardous waste programs.
• Floodplain Management and NFIP Participation Long-standing participation in the National Flood Insurance Program since 1978, with Community Rating System membership since 1992 and current Class 6 rating providing 20% flood insurance premium discount for floodplain properties and 10% for properties outside the floodplain. Includes proactive floodplain management programs that help protect property values.
• Online Water and Sewer Bill Payment (BS&A Payments) Self-serve online payment portal for water and sewer bills with auto-pay (ACH) enrollment, email notifications, paperless billing, and account management. Replaced the prior InvoiceCloud system.
• Community Map Viewer (GIS Consortium) Interactive web-based mapping portal providing property information, zoning data, property attributes, PIN numbers, school district data, garbage and recycling info, and location-based services including distance/area measurement tools.
• Online Police Reporting (FrontlinePSS) Non-emergency police report filing system for residents, businesses, and visitors. Also supports overnight parking requests, vacation watch sign-ups, and pet management information submittal.
• Notify Me Notification Service Subscription-based email and SMS notification service for community news, spotlights, construction updates, bid postings, calendar events, press releases, agenda items, and various village communications.
• Online Parking and Red Light Violation Payments Online payment processing for parking and compliance tickets through DACRA ($3.95 service fee per transaction), red light violations through RedSpeed via redlightviolations.com ($3.50 service fee), and collection accounts through MCSI. Accepts MasterCard, Visa, and Discover.
• Metra Parking Mobile Payment (PassportParking) Mobile and online parking fee payment for Metra commuter lots via the PassportParking application (iOS and Android) and ppprk.com.
• Places for Eating Tax Administration (Avenu) 1% Places for Eating tax return filing, payment processing, and compliance support for restaurant and eating establishments within the village through Avenu Insights and Analytics; payments made via salestaxonline.com.
• Online Bid Postings (QuestCDN) Digital bid document distribution platform for construction and maintenance contract procurement opportunities, accessible to vendors without registration through QuestCDN.
• Live Video Webcasting (Wheeling TV) Live video streaming of village meetings and events with backup stream available via the village's YouTube channel.

Quantifiable outcome

• 20% flood insurance discount for floodplain properties, 10% for properties outside floodplain under Class 6 CRS rating
• +1 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration21 records

Feature4 records

Partnerships

25 partnerships are on record, tiered core and major.

• Illinois Municipal LeaguecoreOthersStatewide municipal league providing advocacy, resources, and professional development for Illinois municipalities. The Village maintains membership for legislative representation and best practice sharing.
• Northwest Municipal ConferencecoreOthersRegional council of governments serving northwest suburban Chicago municipalities for intergovernmental cooperation and shared services coordination.
• Metropolitan Mayors CaucuscoreOthersRegional organization of Chicago area mayors promoting regional planning, cooperation, and policy advocacy for metropolitan municipalities.
• Chicago Metropolitan Agency for Planning (CMAP)coreOthersRegional planning agency providing comprehensive planning services, transportation planning, and federal funding coordination for the Chicago metropolitan area.
• Northwest Water CommissioncoreOthersJoint water supply partnership providing wholesale water distribution and infrastructure coordination for northwest suburban communities.
• Solid Waste Agency of Northern Cook County (SWANCC)coreOthersJoint solid waste management agency providing recycling programs, household hazardous waste disposal, and waste reduction initiatives.
• Illinois Fire Chiefs AssociationcoreOthersState association providing fire service professional development, advocacy, and best practice resources for fire departments.
• Illinois Association of Chiefs of PolicecoreOthersState association providing law enforcement professional development, advocacy, and training resources for police departments.
• American Water Works AssociationcoreOthersNational water utility association providing technical resources, standards development, and professional training for water utilities.
• American Public Works AssociationcoreOthersNational association providing public works professional development, standards, and best practice resources.
• Illinois Chapter American Public Works AssociationcoreOthersState chapter of APWA providing regional professional development and advocacy for public works professionals.
• Illinois City/County Management AssociationcoreOthersState association for municipal managers and administrators providing professional development and peer networking.
• International City/County Management AssociationcoreOthersInternational professional organization for municipal managers providing research, training, and credentialing programs.
• Intergovernmental Personnel Benefits CooperativecoreOthersJoint personnel benefits program providing cost-effective health insurance and employee benefits for participating municipalities.
• Illinois Public Employer Labor Relations AssociationcoreOthersState association providing labor relations resources, training, and consultation for public sector employers.
• Municipal Clerks Association North & Northwest SuburbscoreOthersRegional association for municipal clerks providing professional development and certification support.
• Government Finance Officers AssociationcoreOthersNational association providing financial management guidance, best practices, and certification programs for government finance professionals.
• Illinois Government Finance Officers AssociationcoreOthersState chapter of GFOA providing regional financial management training and advocacy.
• CivicPluscoreTechnology or IntegrationWebsite platform provider for the Village's official website with integrated CivicEngage CMS, CivicClerk agenda management, and Notify Me notification systems
• GIS ConsortiumcoreTechnology or IntegrationJoined in 2007, provides shared GIS mapping platform enabling community map viewer, property search, and spatial data services for Wheeling and other member municipalities
• BS&A SoftwarecoreTechnology or IntegrationProvides BS&A Payments online payment processing platform for water billing, business licenses, and miscellaneous receivables
• Avenu Insights and AnalyticscoreTechnology or IntegrationAdministering the Places for Eating 1% tax with support for return filing, payment processing, and compliance for restaurant/eating establishments
• U.S. Census BureaumajorOthers2026 Special Census partnership to update population count for accurate Local Government Distribution Funds allocation; Field Supervisors and Field Representatives being hired for enumeration
• Waste Management (WM)coreOthersContracted waste collection and recycling services provider for residential and commercial properties, adjusting collection schedules during extreme heat conditions
• Northwest Central Dispatch SystemcoreOthersJoint emergency dispatch center providing 911 call handling and emergency response coordination for Wheeling and neighboring communities

Scale indicators5 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Village of Buffalo Grove: Neighboring northwest suburb of similar size and demographic profile. Operates the same general municipal service mix (police, fire, public works, water/sewer utilities) and faces identical Illinois property tax and pension dynamics.
• Village of Glenview: Affluent Cook County suburb with comparable population size and full-service municipal delivery. Operates under the same Illinois municipal law framework and offers directly overlapping services.
• City of Des Plaines: Larger adjacent Cook County municipality providing a comparable suite of municipal services including water/sewer utilities, fire stations, and Community Development services. Comparable in governance structure and Illinois Municipal Code operations.
• Village of Mount Prospect: Adjacent Cook County suburb with comparable population and service offering. Runs similar CivicPlus-based digital portal, public works, and community development operations with overlapping intergovernmental partnerships.
• Village of Schaumburg: Major northwest suburban municipality with comparable full-service municipal operations including police, fire, public works, and economic development. Similar profile of intergovernmental memberships and digital service platform.
• Village of Palatine: Northwest suburban municipality of similar scale offering police, fire, public works, utilities, and recreation services. Shares the same regional intergovernmental bodies and Illinois municipal regulatory framework.
• Village of Arlington Heights: Adjacent northwest suburban Chicago municipality of comparable population and service scope. Directly comparable in providing police, fire, public works, utilities, and community development services to a similar demographic base.

Broad incumbents

• City of Evanston: Larger and more established Cook County municipality with broader scope of in-house services (libraries, large utility operations). Comparable as a benchmark for how a similarly structured Illinois municipality scales operations.

Others

• Tyler Technologies: Major vendor of municipal ERP, utility billing, and permitting software used by many Illinois municipalities. Comparable as an adjacent technology provider that could replace the BS&A Payments and other modules in the village's stack.
• CivicPlus: Primary technology vendor for the Village's website, CMS, Notify Me, and CivicClerk systems. Relevant as the platform whose product roadmap and uptime directly shape Wheeling's citizen digital service experience.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/wheelingilgov
• YouTubeyoutube.com/user/wheelingiltv/videos
• Facebookfacebook.com/wheelingil
• Instagraminstagram.com/villageofwheeling
• LinkedInlinkedin.com/company/village-of-wheeling

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Village of Wheeling