Music Shop 360

What Music Shop 360 does

Music Shop 360 is a privately held, US-based vertical SaaS company headquartered in Provo, Utah, that builds a cloud-based point-of-sale and commerce platform exclusively for independent music instrument retailers. The platform unifies POS, integrated payment processing, e-commerce, serialized inventory management, instrument rental tracking, repair work orders, music-lesson scheduling, and native email/SMS marketing into a single system. Domain-specific capabilities include tracking individual instruments by serial number with condition states (new, used, refurbished), managing rental programs (including online school rentals for the school-dealer segment), handling repair work orders with photo attachments and customer text updates, and providing built-in email/SMS marketing automation.

Name

Music Shop 360

Legal name

Music Shop 360

Website

https://musicshop360.com

Company type

Private

Operating status

Operating

Headcount range

51–100 employees

Short description

Music Shop 360 builds a cloud-based POS and commerce platform for independent music instrument retailers, integrating inventory, rentals, repairs, payments, e-commerce, and marketing in one vertical-specific system.

Ownership category

akta.pro rank

Product category

Music Retail POS Software

NAICS

Software Publishers (5132)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Cloud Collaboration & Remote Recording Platforms (MPAIAIAD)

Keywords

• Music store POS
• Retail point of sale
• Inventory management software
• Instrument rental software
• E-commerce platform

Headquarters

HQ city

Provo

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. SaaS Subscription (POS System): Monthly and annual subscription fees for access to the POS platform, with tiered pricing plans (Startup, Core, Plus) offering escalating feature sets. This is the primary revenue driver.
2. Integrated Payments: Integrated payment processing services for in-store and online transactions, providing seamless payment acceptance and fund settlement.
3. Professional Services (Setup): Onboarding and setup services, including data migration from existing systems, configuration, and staff training. Currently offering promotional $750 setup credit.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels8 records

Core offering

Music Shop 360 sells a cloud-based, all-in-one POS and retail management software platform purpose-built for independent music instrument stores. The subscription platform unifies point-of-sale register operations, integrated payment processing, e-commerce website, serialized inventory tracking, instrument rental management, repair work orders, music lesson scheduling, and email/SMS marketing. It is offered via tiered monthly SaaS plans (Startup, Core, Plus) with paid onboarding/setup services, serving single-location and multi-location independent music retailers across the United States.

Product overview

Music Shop 360 is an all-in-one POS system built exclusively for independent music stores, offering a unified platform with multiple integrated modules. The core system includes Point of Sale, Payments (integrated card processing with fraud protection), E-commerce Platform, Inventory Management (with serialized product tracking), Work Orders (for repairs and customizations), Instrument Rentals, Marketing Suite (email and SMS), Customer Management, Reporting, Music Classes/Calendar, Purchase Orders & Receiving, and Vendor Integrations. The system is offered through three pricing tiers: Startup ($99/month) for basic POS and website; Core for multi-location stores with Reverb, Locally, and serialized inventory features; and Plus for advanced marketing, Avalara tax integration, and Shopify e-commerce. Additional feature modules include Employee Time Clock, Consignment Selling, Gift Registry/Wishlist, and Beta features like Faceted Search and Vendor Portal.

Differentiator

Problem solved

Functional benefit

Products and services

• Music Shop 360 Point of Sale (POS) Cloud-based point-of-sale register system built exclusively for independent music stores, handling sales transactions, customer management, and integration with all other modules including inventory, rentals, and work orders.
• Music Shop 360 Payments Integrated payment processing solution with global fraud protection using machine learning across billions of transactions, built directly into the website and POS, supporting in-store and online card acceptance for music retailers.
• E-commerce Platform Built-in music store e-commerce website with flexible customization, SEO optimization, and automatic inventory, pricing, and product detail sync with the POS register.
• Inventory Management Inventory tracking tool handling both standard SKUs and serialized individual instruments, including product conditions (new, used, refurbished), per-condition pricing, and integrated product catalogs from leading music gear vendors.
• Work Orders Work order management module for instrument repairs and customizations, including customizable templates, photo attachments, customer text update notifications, custom signatures, and commission tracking.
• Instrument Rentals Complete rental management module covering rental instrument inventory, rental orders, instrument demand forecasting, and automated rental contract emails, managed directly within the POS (with an additional online school rental flow for school-dealer customers).
• Marketing Suite Built-in email and SMS marketing tools with customer profiles, email lists, automated marketing emails, scheduled sale events, customer groups for targeted campaigns, and automated review requests.
• Customer Management Customer database with purchase tracking, reward points, invoicing, customer groups for segmentation, and customer login functionality for viewing purchase history and rewards.
• Reporting Detailed reporting tools for tracking sales performance, financials, customer data, inventory, time clock, commissions, and areas for operational improvement.
• Music Classes / Calendar Calendar and class management system for scheduling music lessons, supporting class waitlists, upcoming-class email automation, and tax rate configuration for class fees.
• Special Orders & Layaways Tracking module for special orders, layaway programs, trade-ins, and consignment items, with attached purchase-order functionality.
• Purchase Orders & Receiving Purchase order management with vendor product catalogs, low-inventory alerts, receiving orders, and vendor bill tracking integration with QuickBooks.
• Vendor Integration Integration suite with leading music industry vendors providing integrated product catalogs (e.g., Alfred Music, Korg, Peavey, Stringjoy), enabling stores to pull catalog data directly into inventory and online storefront.
• Employee Time Clock Time tracking system requiring employee PIN codes for punch in/out with reporting on total time worked and missed-punch management.
• Consignment Selling Vendor consignment management for stores that work with vendors allowing consignment inventory arrangements, tracked inside the POS.
• Gift Registry & Wishlist Gift registry and wishlist functionality enabling customers to create and share wishlists, viewable inside the e-commerce platform.

Quantifiable outcome

• Average customer increases sales by 20% or more after switching
• +2 more outcomes

Named customers10 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

Feature12 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• ReverbcoreTechnology or IntegrationReverb is a major online music marketplace. Music Shop 360 integrates directly with Reverb, allowing music stores to list products and sync inventory automatically from the POS system, preventing double-selling and streamlining multi-channel sales.
• QuickBookscoreTechnology or IntegrationIntegration with QuickBooks Desktop and QuickBooks Online for accounting and financial management. Exports sales data, cost of goods sold, taxes, gift cards, vendor billing, and supports multi-location class tracking.
• AvalaracoreTechnology or IntegrationAvalara provides automated tax compliance and calculation services. Music Shop 360 integrates with Avalara for accurate sales tax calculation across jurisdictions.
• My Music StaffcoreTechnology or IntegrationMy Music Staff (MMS) is a music lesson scheduling solution. The integration allows stores to manage customer billing for music lessons directly within Music Shop 360, with automatic customer sync, balance tracking, and autopay capabilities.
• NAMM (National Association of Music Merchants)coreGTM or Marketing PartnerNAMM is a major trade association for music products industry. Music Shop 360 partners with NAMM and participates in NAMM trade shows, leveraging their branding on the website and connecting with music retailers through the association.
• NASMD (National Association of School Music Dealers)coreStrategic or Co-development PartnerNASMD is the trade association for school music dealers. Music Shop 360 displays the NASMD partnership logo, indicating a strategic relationship targeting the school music dealer segment.
• NAfME (National Association for Music Education)minorGTM or Marketing PartnerPartnership with NAfME connects Music Shop 360 with music educators and supports the education-focused segment of customers.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• Cin7: Cin7 (now Cin7 Core) is an inventory and retail management platform widely used by product retailers with multi-channel inventory, integrations, and reporting. It competes with MS360's inventory management and multi-channel sync features for retailers evaluating unified operations.
• RepairShopr: RepairShopr is a vertical SaaS platform for repair shops with ticketing, work order, POS, and invoicing functionality. Its repair-management features are directly comparable to MS360's work-order module for instrument repairs, making it a partial competitor for the same buyer.
• Heartland Retail: Heartland Retail (Global till) is a cloud POS and retail management solution focused on specialty retailers. It serves a similar SMB specialty-retail customer base and competes with MS360 for independent music stores evaluating modern POS alternatives.
• Springboard Retail: Springboard Retail is a cloud POS and retail management platform built for specialty retailers, offering inventory, CRM, and customer engagement features. It overlaps with MS360's specialty-retail POS positioning for independent multi-store merchants.

Broad incumbents

• Retail Pro: Retail Pro is a long-established retail management platform for specialty and multi-store retailers, providing POS, inventory, and customer management. It competes for the same independent multi-location specialty retailer customer that MS360 targets.
• Square POS: Square provides POS, payments, and retail software to millions of small businesses. Its low-friction setup and hardware ecosystem make it a default choice for independent retailers, including music stores, often displacing specialist POS solutions.
• Shopify POS: Shopify's commerce platform includes a POS offering and is also an integration partner of MS360. It competes broadly for retail SMBs evaluating unified commerce stacks, and its massive app ecosystem puts competitive pressure on specialist POS providers.
• Lightspeed Retail: Lightspeed is a major cloud-based POS and retail management platform serving SMB retail and restaurant merchants globally. It offers inventory, e-commerce, and payments broadly, competing with MS360 for multi-location independent retailers evaluating POS options.

Direct peers

• AIMsi / ASI: AIMsi (now ASI) is a long-standing POS and business management system built specifically for music retailers, with inventory, rental, and lesson management. It is the most direct competitor in the music retail POS category, and MS360 explicitly publishes a competitive comparison page against it.
• Counterpoint POS: Counterpoint (by NRS) is a retail POS system widely used by specialty and independent retailers including music stores, with strong inventory, work order, and rental features — overlapping directly with MS360's target feature set.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/musicshop360
• Facebookfacebook.com/musicshop360
• LinkedInlinkedin.com/company/musicshop360

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Music Shop 360