Name

CBE Customer Solutions

Legal name

CBE Customer Solutions, Inc.

Website

https://cbecustomersolutions.com

Company type

Private

Founded year

1933

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Contact Center and Business Process Outsourcing Services

NAICS

Telemarketing Bureaus and Other Contact Centers (561422), Telephone Call Centers (56142)

SIC

Services-Management Services (8741), Services-Help Supply Services (7363)

akta.pro primary industry

General Customer Service (Order/Account/Inquiries) (BPAAABAA)

akta.pro secondary industries

Billing, Payments & Subscription Support (BPAAABAC), Claims, Disputes & Chargeback Support (BPAAABAH), Billing & Revenue Operations (Subscription/Usage Billing, Rating, Order-to-Cash Support) (BPAAAGAD)

Keywords

• Customer experience outsourcing
• Contact center services
• Business process outsourcing
• Regulated industry BPO
• Omnichannel customer support

Headquarters

HQ city

Cedar Falls

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. BPO/Managed Services: Full outsourcing of customer experience, contact center operations, and back-office functions to regulated industry clients. Revenue derived from long-term BPO contracts typically priced on a per-seat, per-transaction, or performance-based model tailored to client needs.
2. Specialized Industry Services: Compliance-intensive, industry-tailored BPO services for fintech, telecom, government, utilities, and retail. Services include fraud prevention, collections, regulatory support, and technical troubleshooting — billed as part of managed service contracts or as add-on modules.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels6 records

Core offering

CBE Customer Solutions is a business process outsourcing (BPO) company that delivers outsourced customer experience, contact center operations, and back-office services across voice, chat, email, SMS, social media, and IVR channels. It blends purposeful AI-enabled tools with human agent expertise to provide omnichannel customer engagement, fraud prevention, compliance-driven support, and specialized industry-tailored programs for clients in fintech, retail/eCommerce, government, utilities, telecom, and EdTech. Services are sold under long-term, custom-quoted enterprise contracts and delivered from five global locations across the United States and the Philippines.

Product overview

CBE Customer Solutions is a BPO (Business Process Outsourcing) provider offering a unified contact center and CX platform with multiple service modules. The core offering includes Customer Engagement and Support, Operational Efficiency, Fraud Prevention and Security, Specialized Services, CX Strategy & Transformation, Workforce & Training Solutions, Technical & Specialized Support, Analytics & Insights, Fraud Prevention & Risk Management, Industry-Tailored Solutions, and Back-Office Optimization. These services are delivered across five industry-specific verticals: FinTech, Retail & eCommerce, Government, Utilities, and Telecom. The company combines human expertise with AI-enabled tools, offering omnichannel support (voice, chat, SMS, email, social) with a focus on regulated industries requiring compliance rigor.

Differentiator

Problem solved

Functional benefit

Products and services

• Customer Engagement and Support Omnichannel customer support services spanning voice, chat, email, SMS, and social channels, delivered by dedicated teams to provide seamless, personalized experiences and build customer loyalty for enterprise and mid-market clients.
• Operational Efficiency Agile back-office and operations solutions that combine human expertise with AI-enabled tools to simplify operations, elevate productivity, and support long-term client success.
• Fraud Prevention and Security Real-time fraud detection and security monitoring services offering proactive protection, vigilant oversight, and compliance rigor to safeguard data, mitigate risk, and preserve client reputations.
• Specialized Services Access to licensed professionals for niche roles and responsive dispatch services that address unique operational challenges requiring specialized talent.
• FinTech Customer Support Secure, compliant customer support services for financial service providers including account inquiries, risk and fraud management, collections, underwriting, new account setup, PCI and GLBA-compliant data handling, and regulatory compliance support.
• Retail & eCommerce Support Customer experience services for retail and eCommerce brands offering omnichannel support (voice, chat, SMS, email, social), AI-assisted upsell/cross-sell workflows, Tier 1 and 2 coverage, custom training, chargeback and dispute handling, fraud prevention, seasonal surge coverage, and real-time performance dashboards.
• Government BPO Services Secure, compliant contact center solutions for federal, state, and local government agencies offering citizen services, crisis response, surge staffing, back-office administration, and security-cleared agent operations.
• Utility Customer Support & Billing Scalable, AI-enhanced utility support including live agent billing support, outbound outage notifications, LIHEAP and assistance program administration, appointment scheduling, and digital/voice blending integrated with CIS, WFM, OMS, and DebtNext systems.
• Telecom Contact Center Outsourcing Customer care, billing assistance, fraud prevention and security monitoring, proactive outage and billing alerts, and technical troubleshooting from device to network level for telecom providers with FCC and CPNI compliance and CRM/billing system integration.

Quantifiable outcome

• 37% faster speed to proficiency; 33% improved CSAT; less than 8% employee turnover vs 20–30% industry average
• +5 more outcomes

Named customers1 record

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability7 records

Feature6 records

Partnerships

One partnership is on record.

• DebtNext (dPlat Partner)coreTechnology or Integration · 1 January 2025CBE Customer Solutions holds accredited DebtNext dPlat Partner status, providing secure integration with DebtNext systems for utility back-office and collections operations. This partnership enables CBE to offer Peace of Mind through secure integration with one of the leading debt management platforms, supporting nearly 450,000 accounts with a value of $409 million across gas and electric utility clients.

Scale indicators9 records

Recent moves10 records

Expansion highlights5 records

Broad incumbents

• Maximus: Public government services and BPO specialist, particularly in federal and state programs. Overlaps with CBE's Government vertical and federal clearance-based contact center work.
• Genesys: Private (Thoma Bravo) omnichannel contact center platform with cloud and AI capabilities. Adjacent competitor for the orchestration layer underlying modern BPO CX delivery.
• Five9: Public cloud contact center software provider — adjacent rather than direct, but increasingly competes for the same CX budget by enabling AI-augmented customer engagement versus traditional agent-heavy BPO.
• ICF International: Public consulting and digital services firm with federal/government and regulated-industry practices. Comparable in regulated-vertical CX and digital transformation services.

Direct peers

• TaskUs: Public BPO with strong content moderation, customer care, and fintech/telecom verticals; omnichannel delivery model similar to CBE. Direct peer on regulated-industry CX and trust-and-safety work.
• Alorica: Large private BPO providing customer care, technical support, and digital CX across multiple verticals with US + offshore delivery. Directly comparable in size and service mix to CBE.
• Foundever (formerly Sitel Group / SYKES): Large private BPO focused on customer experience, trust & safety, and back-office support with global delivery. Competes head-to-head with CBE in CX outsourcing for regulated industries.
• Teleperformance: Global BPO/CX leader with multilingual omnichannel delivery across regulated and consumer verticals. Direct competitor for enterprise contact-center mandates that CBE targets.
• Concentrix: Public, large-scale CX/BPO operator serving many of the same regulated verticals (financial services, telecom, government). Directly competes with CBE for mid-to-large enterprise outsourcing contracts and global delivery scale.
• TTEC Holdings: Public customer engagement technology and BPO services provider combining human agents with digital CX platforms. Overlaps with CBE's CX strategy + managed services and regulated-vertical focus.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/CBECustomerSolutions
• LinkedInlinkedin.com/company/cbecompanies

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles16 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CBE Customer Solutions