Bilingual Global

What Bilingual Global does

Bilingual Global (legal entity: BILINGUAL SAC, Lima, Peru) is a privately-held language services and multilingual customer experience company that delivers translation, interpretation, localization, voiceover, dubbing, and subtitling services to enterprise clients across eight verticals: Automotive, Banking & Financial Services, Energy & Utilities, Healthcare, Media & Communications, Retail & Ecommerce, Technology, and Travel & Tourism. The company combines a human-delivery model built around a 1,500+ collaborator network of linguists, interpreters, and subject-matter experts with a 3-step translation quality process aligned to ISO 17100 standards, and operates six offices across the United States (Miami), Peru (Lima), Colombia (Bogota), and Mexico (Guadalajara) to provide 24/7 follow-the-sun coverage. Adjacent to the language services core, the WeGo division delivers multilingual BPO and customer experience outsourcing including customer support, technical support, back-office, HR/payroll, and supply chain services.

The technology stack is operational rather than productized: services are delivered through a combination of human expertise, standard professional-services tooling for translation and interpretation workflows, and a server-redundant infrastructure for uninterrupted service. There is no public API, SDK, or developer portal, and the company's public positioning is explicitly human-centric — including blog content that argues AI lacks the nuance for legal translation. The commercial model is professional services-based: translation is priced per word, per page, or per project; interpretation is priced hourly with a 1-hour virtual minimum and a 2-hour on-site minimum, plus overtime and 1.5x off-hours (10pm–6am) surcharges; BPO is delivered as managed services. The GTM is a hybrid of enterprise field sales (direct outreach to multinational accounts with industry-specific landing pages) and inside sales driven by quote requests, supported by content marketing, social media, and paid remarketing. The company holds ISO 9001:2015, ISO 17100, ISO 27001, HIPAA, PCI, and SOC 2 compliance, and is led by CEO David Mego Torres.

Name

Bilingual Global

Legal name

BILINGUAL SAC

Website

https://bilingualglobal.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

251–500 employees

Short description

Bilingual Global is a privately-held language services and multilingual customer experience company offering translation, interpretation, localization, voiceover, dubbing, and BPO services via its WeGo division to enterprises across healthcare, BFSI, automotive, media, retail, technology, energy, and travel sectors, delivered through six global offices and a 1,500+ linguist network.

Ownership category

akta.pro rank

Product category

Language Services

NAICS

Translation and Interpretation Services (541930), Translation and Interpretation Services (54193), Language Schools (611630)

SIC

Services-Educational Services (8200)

akta.pro primary industry

Content Localization, Translation & Transcreation (BPAFAIAH)

akta.pro secondary industries

Localization, Translation & Cultural Adaptation for Learning Content (EDAGAKAK), Language & Cultural Training (HSAKAJAK), Business & Professional Language Training Abroad (EDAIAEAC)

Keywords

• Language translation services
• Interpretation services
• Multilingual customer support
• Localization services
• Business process outsourcing

Headquarters

HQ city

Miami

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Translation Services: Content translation, certified translation, and localization services for legal, medical, technical, and business documents. Revenue generated through per-word, per-page, or project-based pricing with minimum tariffs for interpretation services.
2. Interpretation Services: Remote interpretation (phone and video), on-site interpretation, ASL interpretation, and conference interpreting. Charged with hourly minimums (1 hour virtual, 2 hours in-person) with overtime and off-hours surcharges.
3. Customer Experience/BPO Services: Multilingual customer support, technical support, back-office services, and specialized CX services offered through the WeGo BPO division. Services include 24/7 customer support, HR/payroll services, IT support, and supply chain/logistics support.
4. Multimedia Services: Voiceover, dubbing, and subtitling services for media and communications content. Professional voice actors provide multilingual voiceover services in a wide range of languages.
5. Language Training: Language training services with experienced teachers, available as part of the interpretation service offerings.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Bilingual Global is a professional language services company that provides translation (content and certified), interpretation (on-site, remote, and ASL), localization, voiceover, dubbing, and subtitling services to enterprise clients across multiple industries. It complements these language offerings with multilingual customer experience and BPO services — including 24/7 customer support, technical support, back-office, and specialized outsourcing — delivered through its WeGo division using a 1,500+ linguist and agent network across 6 global offices.

Product overview

Bilingual Global is a language services and multilingual customer experience company offering a portfolio of interconnected services. The core offering centers on translation (content translation, certified translation) and interpretation (remote events, on-site, ASL, language training). Adjacent language services include localization, voiceover, dubbing, and subtitling. These linguistic services are bundled with customer experience outsourcing including customer support, technical support, back-office services, and specialized BPO solutions delivered through its WeGo division. The company serves industries including Automotive, Banking & Financial Services, Energy & Utilities, Healthcare, Media & Communications, Retail & Ecommerce, Technology, and Travel & Tourism, leveraging over 1,500 professionals across 6 global offices.

Differentiator

Problem solved

Functional benefit

Brands

• WeGo: Bilingual's specialized division focused on delivering scalable, high-quality BPO and customer experience services.

Products and services

• Content Translation Meticulously crafted translations of website content, promotional materials, social media posts, and email campaigns, maintaining high standards of linguistic accuracy and brand integrity across multiple languages for global organizations.
• Certified Translation Translation of legal, official, and regulatory documents accompanied by a signed declaration of accuracy, required for courts, government agencies, and regulatory bodies in contexts such as international arbitration, foreign investment, and compliance documentation.
• Interpretation for Remote Events Professional interpreters available 24/7 for virtual meetings, conferences, and events via telephone or video call, supporting multiple languages with immediate language support.
• ASL Remote Interpretation American Sign Language interpretation services for deaf and hard-of-hearing individuals via remote/video platforms, ensuring accessible communication.
• Interpretation for On-Site Events Professional interpreters for in-person conferences, meetings, training sessions, site visits, and security briefings with expertise in industry-specific terminology across various linguistic and cultural contexts.
• Language Training Experienced teacher-led language training programs designed to develop linguistic proficiency and cultural competency for individuals and organizations.
• Localization Adaptation of software interfaces, websites, mobile apps, games, and multimedia presentations to the linguistic and cultural preferences of target markets, ensuring culturally relevant and engaging content worldwide.
• Voiceover Professional multilingual voiceover services in a wide range of languages for commercials, documentaries, e-learning modules, and promotional videos, maintaining the tone and emotion of original content.
• Dubbing Expert dubbing for films, television shows, and animated series with skilled voice actors matching original performers' tone and style, including translation, lip-sync adaptation, and precise audio production.
• Subtitling Subtitle creation for multimedia content ensuring accurate and culturally appropriate text representation of spoken dialogue across multiple languages.
• Customer Support Services Multilingual customer service around the clock (24/7) addressing inquiries, product information, order processing, complaint handling, and live chat support across industries.
• Technical Support Services Technical troubleshooting, hardware and software problem resolution, product installation and maintenance support, ensuring seamless user experiences for technology clients.
• Back-Office Services Data entry and management, document processing, order processing, inventory management, payment processing, and compliance reporting for streamlined business operations.
• Specialized BPO Services Customized outsourcing solutions including HR and payroll services, financial and accounting services, IT support, supply chain and logistics support, and quality assurance and compliance for various industries.

Quantifiable outcome

• NPS of 75
• +4 more outcomes

Named customers4 records

Segments8 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature1 record

Partnerships

One partnership is on record.

• WeGo (BPO Division)coreOthersWeGo is Bilingual's specialized BPO division focused on delivering scalable, high-quality customer experience services. It operates as an integrated part of Bilingual Global's service offerings, providing customer support, technical support, back-office services, and specialized CX solutions alongside language services.

Scale indicators13 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• RWS Group: RWS is a UK-listed language services and IP services company providing translation, localization, interpretation and content management to regulated industries such as legal, life sciences and finance. Comparable in service breadth and regulated-vertical focus to Bilingual Global, but with deeper proprietary translation technology and global footprint.
• TransPerfect: TransPerfect is the largest privately-held language services provider in the world, offering translation, interpretation, localization and multilingual content management to enterprise clients across the same verticals (legal, healthcare, financial, technology) that Bilingual Global serves. It is the most direct large-scale incumbent competing for the same enterprise RFPs.
• Lionbridge: Lionbridge is a global language, localization and AI data services provider serving enterprise customers with translation, interpretation, content localization and multilingual customer experience offerings. It is directly comparable to Bilingual Global's integrated language plus CX (WeGo) portfolio, although at much larger scale.
• Keywords Studios: Keywords Studios is a global localization and game-services provider offering translation, dubbing, subtitling and voiceover for media, gaming and entertainment clients. It directly overlaps with Bilingual Global's voiceover, dubbing and subtitling services under the Media & Communications vertical.

Direct peers

• Translated: Translated is a Rome-based language services provider combining human translation with its AI-assistance platform (ModernMT) to serve enterprise translation and localization needs. It is comparable to Bilingual Global in professional translation and enterprise focus, but with a stronger technology-product story.
• LanguageLine Solutions: LanguageLine Solutions is the largest interpretation services provider in the world, specializing in phone, video and on-site interpretation (including ASL) for healthcare, government and enterprise customers. It directly overlaps with Bilingual Global's remote interpretation, ASL interpretation and conference interpreting offerings.
• Welocalize: Welocalize is a mid-to-large language services provider offering translation, localization, multilingual SEO and data services to enterprise clients across technology, life sciences and legal. Closely comparable in service mix and customer profile to Bilingual Global, with a similar global delivery network.
• CyraCom International: CyraCom provides phone and video interpretation plus translation services targeted at US healthcare providers (hospitals, clinics, insurers) with HIPAA-compliant operations. It is a direct competitor for Bilingual Global's healthcare interpretation and certified medical translation offerings.

Others

• Teleperformance: Teleperformance is the world's largest customer experience and BPO outsourcer, offering multilingual customer support, technical support and back-office services. Comparable to the WeGo BPO division of Bilingual Global in service scope and enterprise customer base, though at vastly different scale and not a pure-play language services competitor.

Emerging players

• Smartling: Smartling is a translation management system / language platform that combines SaaS technology with professional translation services for enterprise content localization. It overlaps with Bilingual Global's content translation and localization offerings from a technology-led angle, but does not compete directly in interpretation or BPO.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/Bilingualls
• Facebookfacebook.com/Bilingualglobal
• LinkedInlinkedin.com/company/bilingualglobal
• Instagraminstagram.com/bilingual_g

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Bilingual Global