Blankmile
Blankmile (MAD Tech GmbH) is an Austrian SaaS company that provides a browser-based remote support platform for industrial field service teams, featuring peer-to-peer video with AR annotations, AI-powered live translation in 60+ languages, and automatic service report generation for manufacturers serving global customers.
- Company typePrivate
- Founded2022
- HeadquartersRied Im Innkreis, Austria
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Blankmile does
Blankmile (legal entity MAD Tech GmbH) is an Austrian SaaS company founded in 2022 in Ried im Innkreis, Upper Austria, that sells a browser-based remote support platform for industrial field service and after-sales teams. The product enables service technicians to connect with customers worldwide via live peer-to-peer video calls without requiring any app installation or end-user registration — customers join through an SMS link in their browser. The platform's technical core combines web-based peer-to-peer video, augmented reality annotations drawn directly into the live video feed, AI-powered live translation supporting 60+ languages (speech-to-speech, subtitles, and chat), automatic service report generation, and synchronization with CRM and ticket systems.
The company serves industrial manufacturers, plant engineers, and after-sales service organizations whose equipment is deployed internationally. Named reference customers include IDEAL AKE, Rosenbauer, EVG, Aigner Absaugtechnologie, Sigrist Photometer, and Team7, spanning industrial equipment, firefighting technology, plant engineering, analytical instruments, and consumer durables. Blankmile monetizes through a custom-quoted enterprise SaaS subscription with annual billing, supplemented by flexible models including per-incident charges, monthly contingents, and SLA upgrade packages that let customers embed remote support within existing service contracts.
Go-to-market is sales-led, with free 30–45 minute live demos as the primary acquisition mechanism, supported by industry-event presence (Service Pioneers Summit, Ersatzteiltagung, AMB Stuttgart, KVD Service Congress), customer case studies, and a content sub-brand ("Remote Insights by blankmile"). The company operates with 1–10 employees and serves customers across Europe, North America, South America, Asia-Pacific, and Africa, with no external institutional funding disclosed in the available data.
Blankmile firmographics
Firmographics- Name
- Blankmile
- Legal name
- MAD Tech GmbH
- Website
- https://blankmile.com
- Company type
- Private
- Founded year
- 2022
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Blankmile (MAD Tech GmbH) is an Austrian SaaS company that provides a browser-based remote support platform for industrial field service teams, featuring peer-to-peer video with AR annotations, AI-powered live translation in 60+ languages, and automatic service report generation for manufacturers serving global customers.
- Ownership category
- akta.pro rank
Blankmile industry classification
Industry- Product category
- Field Service Software
- NAICS
- Translation and Interpretation Services (541930)
- SIC
- Communications Services, Nec (4899)
- akta.pro industry
- Virtual Desktop & Application Delivery (VDI/DaaS, Remote Apps)Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Digital Workplace & End-User Computing Services
Keywords
Where Blankmile is headquartered
LocationHeadquarters
- HQ city
- Ried Im Innkreis
- HQ country
- Austria
- HQ region
- Europe
Offices2 records
Markets served
Blankmile business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- Subscription-Based Remote Support Platform: SaaS subscription model with usage-based components. Supports multiple billing models including SLA upgrades, per-incident charges, and monthly contingents. Revenue generated from service contract valorization and direct service delivery.
- Service Contract Valorization: Blankmile enables companies to upgrade existing service packages and warranties with remote support capabilities, generating additional revenue from existing customer relationships.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Custom enterprise pricing based on usage and contract terms |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels4 records
Blankmile product offering
Product offeringCore offering
Blankmile is a browser-based remote support platform that connects industrial service technicians with customers worldwide through instant peer-to-peer video calls without any app installation. It combines live video with AR annotations, AI-powered live translation across 60+ languages, and automatic service report generation synchronized to CRM and ticket systems for field service, machine commissioning, maintenance, spare parts guidance, and complaint handling.
Product overview
Blankmile is a single unified Remote Support web application designed for Field Service and After Sales teams. The core product, also named blankmile, enables service technicians to connect with customers worldwide through instant video calls without requiring any app installation or login. The platform uses peer-to-peer technology and offers integrated features including live video with annotation capabilities, AI-powered live translation supporting 60+ languages, automatic documentation and service report generation synchronized to ticket systems, and in-call chat functionality. The solution is designed for industrial applications including machine commissioning, fault diagnosis, maintenance support, spare parts guidance, and complaint handling.
Differentiator
Problem solved
Functional benefit
Brands
- Remote Insights by blankmile: A knowledge platform providing exclusive experiences from the industry, including strategies, best practices, and important learnings for remote support in industrial settings.
Products and services
- blankmile Remote Support Platform Web-based remote support application for industrial field service and after-sales teams that connects service technicians with customers worldwide through instant peer-to-peer video calls without app installation. Includes live video with AR annotations, AI-powered live translation in 60+ languages, automatic service report generation, and integration with CRM and ticketing systems, used for machine commissioning, fault diagnosis, maintenance, spare parts guidance, and complaint handling.
- blankmile Live Translation AI-driven live translation module within the blankmile platform that translates speech-to-speech in real time during video calls, provides automatic subtitles, and translates chat messages. Waits for sentence completion to maintain grammatical correctness, and is designed for international industrial service teams supporting customers across language barriers.
Quantifiable outcome
- 20% increase in First Time Fixes
- +2 more outcomes
Companies that use Blankmile
Customer profileNamed customers6 records
Segments1 record
Ideal customer profiles1 record
Blankmile technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability4 records
Feature6 records
Blankmile partnerships and signals
Strategic signalScale indicators5 records
Recent moves6 records
Expansion highlights3 records
Blankmile competitors and assessment
Company assessmentDirect peers
- CareAR (Xerox): CareAR, a Xerox company, provides AR-powered remote assistance and visual support for field service and IT, directly comparable to blankmile's live video, AR annotation, and automatic documentation features.
- AnyDesk: AnyDesk provides remote desktop and support software widely adopted for technical support and field service workflows, comparable to blankmile in delivering frictionless remote connectivity to industrial customers.
- Help Lightning: Help Lightning provides merged-reality remote assistance software for industrial service and support, combining live video with 3D annotations, directly comparable to blankmile's AR-annotation remote support capability.
- TeamViewer: TeamViewer is a leading remote connectivity and support platform widely used by industrial service teams for remote assistance, machine access, and AR-guided support, making it a direct competitor to blankmile's core offering.
- Librestream (Onsight): Librestream's Onsight platform delivers AR-annotated remote video collaboration for industrial field service and inspection, closely matching blankmile's positioning for manufacturers and plant operators.
- Scope AR: Scope AR (WorkLink, RemoteAR) delivers AR remote assistance and self-service tools for industrial technicians, directly competing with blankmile for AR-annotated live video support contracts.
- XMReality: XMReality is a Swedish AR-based remote guidance platform specifically targeting industrial manufacturers and field service technicians, directly overlapping blankmile's target customers and use cases.
Broad incumbents
- PTC Vuforia Chalk: PTC's Vuforia Chalk provides AR remote assistance as part of PTC's broader industrial IoT and CAD/PLM portfolio, making it a broad incumbent competing for the same AR remote-support use cases as blankmile.
- Microsoft Dynamics 365 Remote Assist: Microsoft's Remote Assist (with HoloLens and mobile) delivers AR-annotated live video for field service technicians and is bundled with Dynamics 365 Field Service, competing with blankmile for enterprise industrial deployments.
Others
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks7 records
Key highlights7 records
Customer concentration
Blankmile social profiles
Digital presenceBlankmile financial estimates
Financial estimateRevenue estimate
Valuation estimate
Blankmile leadership team
Management profileNumber of profiles
Profiles3 records
Blankmile funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Blankmile M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Blankmile
What does Blankmile do?
Blankmile is a browser-based remote support platform that connects industrial service technicians with customers worldwide through instant peer-to-peer video calls without any app installation. It combines live video with AR annotations, AI-powered live translation across 60+ languages, and automatic service report generation synchronized to CRM and ticket systems for field service, machine commissioning, maintenance, spare parts guidance, and complaint handling.
Is Blankmile a public or private company?
Blankmile is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Blankmile founded?
Blankmile was founded in 2022. It employs 1 to 10 people.
Where is Blankmile based?
Blankmile is headquartered in Ried Im Innkreis, Austria, in the Europe region.
How does Blankmile make money?
Two revenue lines are on record. Subscription-Based Remote Support Platform is the primary driver. The others are service Contract Valorization.
Who are Blankmile's main competitors?
Direct peers on record are CareAR (Xerox), AnyDesk, Help Lightning, TeamViewer, Librestream (Onsight), Scope AR and XMReality. Broad incumbents are PTC Vuforia Chalk and Microsoft Dynamics 365 Remote Assist. Splashtop is listed as an others.
Does Blankmile have an API?
No public API is recorded for Blankmile.
What industry is Blankmile in?
Blankmile's product category is Field Service Software. Its primary akta.pro industry code is BPAEAIAC, Virtual Desktop & Application Delivery (VDI/DaaS, Remote Apps). Its NAICS code is 541930 and its SIC code is 4899.