RCC National

What RCC National does

RCC National (RCC National Pty Ltd) is an Australian privately held, founder-owned building services firm that operates as an accredited Insurance Panel Builder, delivering property re-instatement, 24-hour emergency repair, escape-of-liquid (water) claims management, catastrophe event management, repair management, and specialist building reporting to insurance companies and their policyholders. Founded circa 1980 by Peter and Sandra Clark, the company has operated for more than 45 years and is headquartered in Alexandria, NSW, with 15+ offices spanning NSW, ACT, QLD, VIC, SA, and regional centres, and stated service coverage across WA, TAS, and NT.

The core technology is a property re-instatement and insurance claims management platform supported by integrated catastrophe event management, a 24/7 emergency response system, and specialist building assessment reporting. Service delivery is built on in-house qualified building assessors, project managers, and a Trade Portal that manages onboarding, credentialing, and ongoing engagement of a licensed trade contractor network covering carpentry, plastering, flooring, plumbing, painting, cabinetry, heating and cooling, tree removal, locksmiths, brickwork, demolition, electrical, roofing, garage door repairs, and asbestos removal. Specialist capabilities include nitrogen/pressure, dye, and flood leak detection, CCTV investigation, structural drying, mould remediation, water extraction, and contents inventory.

The business model is B2B professional services revenue: the company earns contracted service fees from insurance companies through panel arrangements, with pricing quote-based and not publicly disclosed. The go-to-market is enterprise field sales via direct insurance panel relationships, with services delivered through the company's own assessors and trade contractor network. Customer segments are horizontal — insurance companies (primary), domestic property owners (use case), and commercial property owners (secondary use case). The company is entirely bootstrapped, with no external funding, no disclosed revenue, no acquisitions, and no parent company structure identified.

Name

RCC National

Legal name

RCC National Pty Ltd

Website

https://rccnational.com.au

Company type

Private

Founded year

1980

Operating status

Operating

Short description

RCC National is an Australian insurance panel builder providing property re-instatement, 24-hour emergency repair, escape-of-liquid claims management, catastrophe response, and specialist building reporting to insurance companies and domestic and commercial property owners across multiple states.

Ownership category

akta.pro rank

Product category

Insurance Building & Restoration Services

SIC

General Bldg Contractors - Nonresidential Bldgs (1540), General Bldg Contractors - Residential Bldgs (1520)

akta.pro primary industry

Commercial General Contracting (New Build) (IMAFAAAA)

Keywords

• Insurance building repairs
• Property restoration services
• Catastrophe management
• Emergency response services
• Insurance panel builder

Headquarters

HQ city

Alexandria

HQ country

Australia

HQ region

Oceania

Offices15 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Insurance Panel Builder Services: RCC National operates as an accredited Insurance Panel Builder providing property re-instatement services to insurance companies. Revenue is generated through contracted service fees for building assessments, emergency repairs, catastrophe management, and repair management services. The company works directly with insurance companies on behalf of policyholders to manage claims from initial assessment through to completion of repair works.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels1 record

Core offering

RCC National is an Australian insurance building, restoration, and catastrophe management company operating as an insurance panel builder. The company delivers property re-instatement, 24-hour emergency response, escape-of-liquid and leak detection services, building reporting, and coordinated catastrophe management for insurance companies and their policyholders across multiple Australian states.

Product overview

RCC National is an accredited state-wide domestic and commercial builder offering a unified insurance claims management service portfolio. The core offering consists of five integrated service lines: 24 Hour Emergency Response (immediate make-safe and property protection), Escape of Liquid Specialists (water damage claims management with leak detection and restoration), Catastrophe Management (large-scale event deployment), Repair Management (multi-trade repair coordination), and Building Reporting (assessment and specialist expert reporting). These services are supported by a Trade Portal platform for contractor onboarding and management. The company leverages technology for performance optimization while delivering personalized customer service throughout the insurance claims process.

Differentiator

Problem solved

Functional benefit

Products and services

• 24 Hour Emergency Response Round-the-clock emergency response service providing rapid mobilisation to mitigate property damage for insurers and their policyholders across Australia.
• Escape of Liquid Specialists
• Catastrophe Management
• Repair Management (Commercial)
• Building Reporting
• Trade Portal (Western Australia)

Quantifiable outcome

• 24-hour emergency response reduces resultant damages and mould development
• +2 more outcomes

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Programmed: Large Australian facility services and property maintenance company (now part of Sodexo). Overlaps on property maintenance, insurance repair coordination, and national multi-trade service delivery, though broader than RCC's insurance-claim focus.
• Spotless Group: Major Australian facility services provider (Compass Group subsidiary) with national building services, maintenance, and insurance-related repair work. Broader portfolio and far larger scale; partial overlap on emergency and repair services.
• BELFOR Property Restoration: Global leader in disaster recovery and property restoration, with Australian operations. Comparable in catastrophe response, commercial large loss, and insurance work; broader portfolio and far larger capital base than RCC.
• Sedgwick: Global claims management, loss adjusting, and managed repair services firm with Australian operations. Comparable on the insurance-driven property restoration and contractor management workflow, though operating at materially larger scale.
• BGIS: Global facility services provider with significant Australian operations covering property maintenance, emergency response, and insurance-driven repair work. Broader than RCC but directly comparable on insurance restoration services.
• Crawford & Company: Global independent claims management and adjusting firm that also delivers property restoration and managed repair services through its contractor network. Overlaps with RCC on the insurance-claims-to-repair workflow and panel relationships.
• ServiceMaster Restore: Global franchise-based restoration network offering water, fire, and mould restoration services to insurance and commercial clients. Direct functional overlap on emergency response and restoration, with broader international scale.

Regional players

• Paul Davis Restoration: North American franchise-based restoration and reconstruction company. Comparable in scope (water, fire, storm, mould restoration for insurance clients) but geographically limited to North America; useful as a regional/format comparable rather than a direct Australian competitor.

Direct peers

• Cotton Holdings (Cotton Global Disaster Solutions): US-headquartered catastrophe response and property restoration company with global operations. Closely comparable scope — large-loss commercial restoration, emergency response, and insurance-driven work.
• Johns Lyng Group: ASX-listed Australian insurance building services and catastrophe management group. Closest direct peer — operates the same insurance panel builder model across Australia with insurance claim re-instatement, emergency make-safe, and commercial large-loss capabilities.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about RCC National