Valley Com 911

What Valley Com 911 does

Valley Communications Center, operating as Valley Com 911, is a regional 9-1-1 public safety answering point and consolidated dispatch center headquartered in Kent, Washington. Established in 1976 through an Interlocal Agreement among the Cities of Auburn, Kent, Renton, and Tukwila, the organization began dispatching operations on August 1, 1977, and has since expanded to serve nine municipal police departments, more than twelve fire and EMS districts, and King County Airport. The agency answers emergency 9-1-1 calls and dispatches police, fire, and EMS resources across South King County, spanning from Seattle's southern border to the Pierce County line and from Vashon Island to the Cascade foothills.

The underlying technology is built around a Computer Aided Dispatch (CAD) system that tracks field personnel response times and enables real-time database queries for license, registration, stolen articles, stolen vehicles, firearms, warrants, and protection orders. The operation is supported by an 11-person Technology Department (CIO, Systems Engineers, Network Engineers, Public Safety Systems Engineers, GIS Analyst, etc.) maintaining radio, phone, and network systems in a 24,000 square foot purpose-built facility with Zone 4 seismic standards and self-sufficient power capability. Additional capabilities include Text-to-911, a web-based Online Police Reporting portal for non-emergency filings across six member departments, and integration with the ALERT King County notification system.

Valley Com is a joint powers government agency, not a commercial enterprise — it generates no equity funding rounds, holds no venture capital, and has no external shareholders. Revenue flows through Interlocal Agreement contracts with member municipalities and contracted fire/EMS agencies, supplemented by public funding. Pricing is not publicly disclosed, and the organization is governed by a board representing member jurisdictions. Customer acquisition is effectively zero-cost and contractual: new cities and districts are onboarded by invitation through formal interlocal agreements rather than competitive sales cycles.

Name

Valley Com 911

Legal name

Valley Communications Center

Website

https://valleycom.org

Company type

Private

Founded year

1977

Operating status

Operating

Short description

Valley Communications Center (Valley Com 911) is a regional 9-1-1 public safety answering point and consolidated dispatch center in Kent, Washington, serving police, fire, and EMS agencies across South King County through Interlocal Agreements with member municipalities.

Ownership category

akta.pro rank

Product category

Public Safety Emergency Communications / 911 Dispatch Services

NAICS

Ambulance Services (62191), Police Protection (922120)

SIC

Communications Services, Nec (4899)

akta.pro primary industry

Emergency Dispatch Center Services (PSAP/911 Support, Private Dispatch) (BPAKAFAJ)

akta.pro secondary industries

Dispatch, Communications & Medical Control Centers (PSAP/ECC) (HLAFANAK), Emergency Medical Services (EMS) Operations & Dispatch (HLAJAGAC)

Keywords

• Emergency dispatch services
• Public safety answering point
• 911 call center operations
• Interlocal government services
• First responder dispatch

Headquarters

HQ city

Kent

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure

Revenue model

1. Emergency Communications Services: Regional 9-1-1 center providing emergency communications services to communities of South King County under Interlocal Agreement contracts. Operates as a government agency serving multiple municipal jurisdictions.

Distribution channels3 records

Marketing channels3 records

Core offering

Valley Com 911 (Valley Communications Center) operates a consolidated 911 public safety answering point and emergency dispatch center in Kent, Washington, serving South King County. Established in 1976/1977 under Interlocal Agreements among member municipalities, the agency answers 911 and non-emergency calls and dispatches police, fire, and medical first responders across multiple jurisdictions.

Product overview

Valley Communications Center is a regional 9-1-1 emergency communications center serving South King County, providing a unified set of emergency dispatch services. The core offering is 9-1-1 call answering and dispatch for police, fire, and EMS, supported by a Computer Aided Dispatch (CAD) system that tracks field personnel and enables law enforcement database queries. Additional services include Text to 911 for accessibility, online police reporting portals for multiple partner agencies, ALERT King County emergency notifications, public records management via PowerDMS, and community education programs including the Citizens Academy. The operation runs 24/7 with 10 Team Supervisors overseeing 57 Dispatchers and 46 Call Receivers.

Differentiator

Problem solved

Functional benefit

Products and services

• 911 Emergency Call Answering and Dispatch
• Non-Emergency Public Safety Call Services
• Multi-Jurisdictional First-Responder Dispatch

Quantifiable outcome

• Grown from 16 to 142.5 authorized positions since 1977
• +1 more outcomes

Named customers23 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Six partnerships are on record, tiered core.

• Commission on Accreditation for Law Enforcement Agencies (CALEA)coreOthersCALEA provides national accreditation for law enforcement agencies. Valley Com became the first West Coast CALEA-accredited communications center in 2001 and has maintained reaccreditation every four years.
• APCO InternationalcoreOthersAPCO International provides training standards for public safety telecommunicators. Valley Com's Training Program was first in the nation recognized for Project 33 compliance in 2006.
• Washington State Criminal Justice Training CommissioncoreOthersWashington State agency that provides Telecommunicator Certification. Valley Com staff prepare for certification through their Academy training programs.
• FEMA (Federal Emergency Management Agency)coreOthersFEMA provides National Incident Management System (NIMS) training. Valley Com telecommunicators are trained in NIMS through FEMA.
• National Center for Missing & Exploited Children (NCMEC)coreStrategic or Co-development PartnerNCMEC established Valley Com as a 9-1-1 Call Center Partner in 2011. Required adoption of best practices in policies and procedures and thorough training of all staff for child protection.
• King County Emergency Medical ServicescoreStrategic or Co-development PartnerKing County EMS provides Criteria Based Dispatch training and Emergency Medical Dispatch certification for Valley Com telecommunications staff.

Scale indicators5 records

Recent moves10 records

Expansion highlights5 records

Others

• NENA (National Emergency Number Association): National 911 industry association that defines NG911 architecture and operational standards; provides the policy/thought-leadership ecosystem within which Valley Com and other consolidated PSAPs must operate as technology shifts toward IP-based emergency communications.
• CALEA (Commission on Accreditation for Law Enforcement Agencies): Accreditation body whose standards confer the regulatory moat around Valley Com's dispatch operations; comparable in function to APCO but for law enforcement communications accreditation rather than training.

Direct peers

• Snohomish County 911: Consolidated 911 dispatch agency north of King County providing emergency communications and CAD-based dispatch across multiple municipal police and fire agencies in the Seattle metro region.
• NORCOM (North East King County Regional Public Safety Communications Agency): Direct regional peer in King County serving the opposite side of Seattle's metro from Valley Com; operates a consolidated 911 PSAP under a similar Interlocal/joint-powers model with comparable police, fire, and EMS dispatch and CAD-based workflows.
• South Sound 911: Regional PSAP covering Pierce County including Tacoma; near-identical consolidated governance structure, dispatch services for police/fire/EMS, and CALEA accreditation model make it the closest structural parallel to Valley Com on a different county border.
• Seattle 911 Communications Center (City of Seattle ITD): Municipal PSAP embedded within Seattle city government, providing 911 call answering and dispatch for Seattle Police and Seattle Fire; comparable in scale and operating model though managed directly by a single city rather than a multi-jurisdictional agency.

Broad incumbents

• APCO International (Association of Public-Safety Communications Officials): Industry association that sets the Project 33 minimum training standards Valley Com was first to be recognized under; not a dispatch operator but the dominant standards body shaping how consolidated PSAPs like Valley Com must be trained and benchmarked.

Regional players

• Clark Regional Emergency Services Agency (CRESA): Consolidated 911 PSAP serving Clark County (Vancouver, WA metro) just south of the region; structural peer running police/fire/EMS dispatch under a multi-jurisdictional governance model that closely mirrors Valley Com's regional model.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks4 records

Key highlights5 records

Customer concentration

• Xtwitter.com/ValleyCom911
• Facebookfacebook.com/ValleyCommunicationsCenter
• LinkedInlinkedin.com/company/valleycom911

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Valley Com 911