Clark Regional Emergency Services Agency

What Clark Regional Emergency Services Agency does

Clark Regional Emergency Services Agency (CRESA) is a governmental public-safety agency headquartered in Vancouver, Washington, serving Clark County since 1976. CRESA operates a 24/7 consolidated 911 communications center, coordinates regional emergency management (including Emergency Operations Center activation), and delivers technology services to public-safety partners. Its partner ecosystem spans more than 15 fire, police, and EMS agencies, which it supports with shared dispatch infrastructure, mass-notification capability, and responder radio coverage (ERRCS/DAS). The agency also runs community preparedness programs (CERT, CPR/AED) and maintains a countywide AED registry covering more than 1,400 devices.

The agency's technology stack is built on industry-standard public-safety platforms: Everbridge for mass notification and emergency alerting, Wireless Emergency Alerts (WEA), Smart911 for citizen safety profiles, ArcGIS for mapping and situational awareness (including a published Wildfire Map), and Google Maps for responder routing. In 2024, CRESA introduced AVA (Automated Virtual Assistant), an AI-driven system to handle non-emergency calls and reduce 911 dispatcher load. The communications center is CALEA (Commission on Accreditation for Law Enforcement Agencies) accredited, which is the primary quality and procedural certification for U.S. public-safety answering points.

CRESA is funded through member-agency contributions and county tax revenue; it does not generate commercial revenue and has no external investors. The agency reports a direct employee base in the 11-50 range, though 24/7 operations imply additional partner-agency or contracted staff. Pricing is not applicable in the commercial sense — service access is geographic (Clark County residents and partner agencies) and access to 911 is universal. As a public-sector entity, CRESA is not an investment target in the conventional PE/VC sense; any "growth" is bounded by county fiscal capacity, but capability investment in AI, alerting, and radio infrastructure has been evident across 2024.

Name

Clark Regional Emergency Services Agency

Legal name

Clark Regional Emergency Services Agency

Website

https://cresa911.org

Company type

Private

Founded year

1976

Operating status

Operating

Headcount range

51–100 employees

Short description

Clark Regional Emergency Services Agency (CRESA) is a Vancouver, Washington governmental public-safety agency that provides 911 dispatch, emergency management, and public-safety technology services to 15+ partner fire, police, and EMS agencies across Clark County.

Ownership category

akta.pro rank

Product category

Public Safety Emergency Communications

NAICS

Police Protection (922120), Fire Protection (922160), Fire Protection (92216), Telephone Answering Services (561421)

SIC

Services-Computer Processing & Data Preparation (7374), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Emergency Communications & Dispatch (911/112/999, PSAP) (BPAIAGAD)

akta.pro secondary industry

Emergency, After-Hours & Hotline Contact Centers (BPAAAAAK)

Keywords

• Emergency dispatch services
• Public safety answering
• Emergency management services
• 911 call handling
• Public alert systems

Headquarters

HQ city

Vancouver

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure

Revenue model

1. Government Funding and Tax Revenue: CRESA operates as a government agency funded through public tax revenue and government budgets. No direct revenue generation from services. Funded by Clark County government and partner agencies.

Go-to-market motion1 record

Distribution channels5 records

Marketing channels8 records

Core offering

Clark Regional Emergency Services Agency (CRESA) operates as the consolidated 911/311 communications center and emergency management agency for Clark County, Washington. It provides 24/7 emergency call-taking and dispatch for police, fire, and EMS agencies, issues public safety alerts, and coordinates emergency preparedness and response across the county. The agency is CALEA-accredited and serves as the regional Public Safety Answering Point (PSAP).

Product overview

Clark Regional Emergency Services Agency (CRESA) operates as a unified public safety platform combining emergency management, 911/dispatch operations, and technology services. The core portfolio centers on Emergency Management Services (including Emergency Alerts via Everbridge/WEA, Smart911, Hazard Mitigation, and Continuity of Operations) integrated with 911 & Dispatch Services. Key differentiating offerings include AVA (an AI-powered virtual assistant for non-emergency calls) and Smart911 (providing critical caller data to dispatchers). Supporting modules include Community Emergency Response Team (CERT) training, Technology & Radio Services (AED registration, ERRCS/DAS), Public Education programs, and 311 non-emergency services. The architecture is a platform-plus-modules model where the 911/dispatch core and emergency management platform serve as the foundation, with specialized services and AI capabilities layered on top.

Differentiator

Problem solved

Functional benefit

Products and services

• 911 Emergency Dispatch
• 311 Non-Emergency Services
• Emergency Management
• Public Alert Notifications
• RAVE Panic Button
• Smart911 Profile Service
• Evacuation Zone Lookup
• Dispatch Services for Partner Agencies

Quantifiable outcome

• Centralized dispatch coordination for all of Clark County, WA
• +1 more outcomes

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability3 records

Feature5 records

Partnerships

14 partnerships are on record, tiered core and minor.

• Clark Cowlitz Fire RescuecoreStrategic or Co-development PartnerFire protection and emergency response agency serving Clark and Cowlitz County areas. Primary operational partner for fire dispatch and emergency response coordination.
• City of Vancouver Fire DepartmentcoreStrategic or Co-development PartnerPrimary fire department serving the City of Vancouver, the largest city in Clark County. Coordinates 911 dispatch and emergency response through CRESA.
• AMR (American Medical Response)coreStrategic or Co-development PartnerPrimary EMS and ambulance service provider in Clark County. Coordinates medical emergency response through CRESA dispatch.
• Washougal Police DepartmentcoreStrategic or Co-development PartnerMunicipal police department for the City of Washougal. Coordinates law enforcement dispatch and emergency response through CRESA.
• Washington Department of CorrectionsminorStrategic or Co-development PartnerState corrections agency with facilities in Clark County. Coordinates emergency response for correctional facilities.
• Washington State University Vancouver (WSUV)minorStrategic or Co-development PartnerRegional campus of WSU providing higher education in Clark County. May coordinate campus emergency response.
• Fire Districts 3, 6, 10, 13coreStrategic or Co-development PartnerVarious fire protection districts serving unincorporated areas of Clark County. Primary operational partners for fire dispatch and emergency response.
• East County Fire & RescuecoreStrategic or Co-development PartnerFire protection agency serving east Clark County areas. Coordinates emergency response through CRESA dispatch.
• Washougal Fire DepartmentcoreStrategic or Co-development PartnerFire department serving the City of Washougal. Coordinates fire and EMS response through CRESA.
• Cowlitz TribeminorStrategic or Co-development PartnerNative American tribal government with lands in Clark County area. Coordinates emergency services for tribal community.
• City of Vancouver (Municipal Government)coreStrategic or Co-development PartnerPrimary municipal government for the City of Vancouver, WA. CRESA is the designated emergency services coordination agency for this jurisdiction.
• EverbridgecoreTechnology or IntegrationEmergency alert and mass notification software platform used by CRESA to distribute Wireless Emergency Alerts (WEA) and other notifications to residents via the Everbridge platform and web widget.
• Ridgefield (City)minorStrategic or Co-development PartnerCity municipality in northern Clark County. Coordinates emergency services for Ridgefield residents.
• North Country EMScoreStrategic or Co-development PartnerEMS provider serving Clark County areas. Coordinates emergency medical response through CRESA dispatch.

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Carbyne: Carbyne delivers next-generation 911 technology including AI-powered call triage, video streaming, and rich media data delivery to PSAPs. Comparable to CRESA as both focus on modernizing emergency call intake and dispatch workflows for public safety answering points.
• RapidSOS: RapidSOS provides emergency response data platform that connects smart devices, sensors, and enterprise data directly to 911/PSAPs. Directly comparable to CRESA's dispatch function as both serve as the technology and data layer enabling modern emergency call handling.

Broad incumbents

• Motorola Solutions: Motorola Solutions offers a comprehensive suite of public safety technologies including command center software, radio systems, and Smart911 (formerly Rave Mobile Safety, which powers CRESA's Smart911). Directly comparable to CRESA's integrated emergency communications stack.
• Everbridge: Everbridge provides critical event management and mass notification software used by CRESA for public alerting. Comparable as a broader public safety and emergency management platform provider, though it operates as an enterprise software vendor while CRESA is the operating agency.

Emerging players

• Mark43: Mark43 delivers cloud-native public safety software including CAD, RMS, and records management for police and emergency services. Comparable to CRESA as both serve the dispatch and emergency operations technology stack for public safety agencies.
• HigherGround: HigherGround provides call recording, quality assurance, and analytics software for PSAPs and emergency communications centers. Comparable to CRESA as both focus on the operational technology layer supporting dispatch center performance and accountability.
• CentralSquare Technologies: CentralSquare provides public sector software including CAD (computer-aided dispatch), RMS, and 911 solutions to municipalities and PSAPs. Comparable to CRESA as both operate in the public safety software and dispatch ecosystem serving emergency response agencies.
• Prepared (911): Prepared provides AI-assisted 911 call handling technology that automates non-emergency call triage and delivers rich data to dispatchers. Highly comparable to CRESA's AVA initiative, both focused on AI augmentation of emergency call center operations.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks4 records

Customer concentration

• Xx.com/cresa
• Facebookfacebook.com/CRESA.911
• Instagraminstagram.com/cresatalk
• LinkedInlinkedin.com/company/clark-regional-emergency-services-agency

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Clark Regional Emergency Services Agency