NORCOM 911

What NORCOM 911 does

NORCOM (legal name: Northeast King County Regional Public Safety Communication Agency), operating under the NORCOM 911 brand, is an interlocal government agency founded in 2007 by twenty public safety organizations in the northeast region of King County, Washington. Headquartered in Bellevue, WA, NORCOM operates as a consolidated 911 call-taking and dispatching communications center serving 8 police departments and 14 fire/medical departments across 660 square miles, with a covered population of more than 600,000 residents. In 2024, the agency answered 354,186 emergency and non-emergency calls (averaging 970 per day) and dispatched 154,449 police and 83,214 fire/medical incidents.

The agency's technology stack centers on a Computer-Aided Dispatch (CAD) system, two managed radio systems, and 24/7/365 IT support for member agencies. NORCOM's flagship proprietary product is RAADAR (Real-time Agency Activity Display And Reporting), a copyrighted software platform created by NORCOM Application and Security Architect Nathan Way. RAADAR unifies data from six disparate CAD systems — Tyler Technologies Enterprise/MSP, CentralSquare InformCAD, Spillman, Tiburon, and Versaterm — into a single web interface. RAADAR is protected by 18 granted U.S. patents (Nos. 10,194,301 through 12,597,348) with additional patents pending.

NORCOM's revenue model is subscription-style recurring member contributions from its 20 public safety member agencies, governed through interlocal agreements and a Governing Board of chief executives. The agency is not a private enterprise; it operates as a public-sector entity with no equity investors, no disclosed revenue figures, and no traditional commercial sales motion. Strategic activity centers on expanding the technical capability of RAADAR and absorbing additional regional call volume, with 2024 operational metrics indicating steady, mature utilization rather than rapid expansion.

Name

NORCOM 911

Legal name

Northeast King County Regional Public Safety Communication Agency

Website

https://norcom.org

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

101–250 employees

Ownership category

akta.pro rank

Product category

Public Safety Communications

NAICS

Fire Protection (92216), Security Systems Services (except Locksmiths) (561621)

SIC

Telephone Communications (No Radiotelephone) (4813), Communications Services, Nec (4899), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Emergency Dispatch Center Services (PSAP/911 Support, Private Dispatch) (BPAKAFAJ)

akta.pro secondary industries

Security Operations Center (SOC) & Remote Video Guarding (VSOC) (BPABAMAF), Emergency Telecommunications & Connectivity (ETC) (BPADADAG)

Keywords

• Emergency dispatch services
• Public safety communications
• Computer-aided dispatch
• 911 call processing
• Radio system management

Headquarters

HQ city

Bellevue

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure

Revenue model

1. Government Funding / Member Contributions: NORCOM is an interlocal government agency funded by its member public agencies. Member contributions fund the consolidated 911 call-taking, dispatching, radio system management, CAD support, and 24/7/365 IT services provided to member police and fire departments.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

NORCOM 911 is an interlocal government agency that provides 911 emergency call-taking and dispatching services for member police and fire departments in northeast King County, Washington. It also delivers radio system management, computer-aided dispatch (CAD) support, and 24/7/365 IT support, and has developed the proprietary RAADAR public safety software platform.

Product overview

NORCOM 911 operates as a consolidated 911 call taking and dispatching communications center founded in 2007, serving the northeast region of King County. The organization's core product portfolio includes emergency call handling and dispatch services, supplemented by its proprietary RAADAR software platform that aggregates data from multiple CAD systems (Tyler Technologies, MSP CAD, CentralSquare InformCAD, Spillman CAD, Tiburon CAD, and Versaterm CAD) into a unified web interface. Supporting infrastructure includes two managed radio systems, CAD system support, and 24/7/365 IT support services for staff and member agencies.

Differentiator

Problem solved

Functional benefit

Brands

• RAADAR: Real-time Agency Activity Display And Reporting (RAADAR) - software created by NORCOM that collects data from disparate CAD systems and displays them in a unified web interface. Supports Tyler Technologies Enterprise, MSP CAD, CentralSquare InformCAD, Spillman CAD, Tiburon CAD, and Versaterm CAD. Protected under multiple U.S. patents.

Quantifiable outcome

• 354,186 emergency and non-emergency calls answered in 2024, averaging 970 calls per day
• +3 more outcomes

Named customers22 records

Segments2 records

Ideal customer profiles1 record

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature1 record

Partnerships

Five partnerships are on record, tiered core.

• Tyler TechnologiescoreTechnology or IntegrationTyler Technologies Enterprise and MSP CAD systems are supported by NORCOM's proprietary RAADAR platform, which integrates data from these disparate CAD systems into a unified web interface for real-time agency activity display and reporting.
• CentralSquarecoreTechnology or IntegrationCentralSquare InformCAD is one of the CAD systems integrated into NORCOM's RAADAR platform, enabling unified data display across multiple public safety communication systems.
• Spillman TechnologiescoreTechnology or IntegrationSpillman CAD is supported by NORCOM's RAADAR platform, which collects and displays data from this CAD system in a unified web interface for member agencies.
• TiburoncoreTechnology or IntegrationTiburon CAD is integrated into NORCOM's RAADAR platform, enabling member agencies using Tiburon systems to benefit from unified real-time activity display and reporting.
• VersatermcoreTechnology or IntegrationVersaterm CAD is supported by NORCOM's RAADAR platform, allowing data from Versaterm systems to be displayed alongside other CAD systems in the unified RAADAR interface.

Scale indicators6 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Intrado (formerly West Safety Services): One of the largest U.S. providers of 911 infrastructure, call-routing, and PSAP software. Directly comparable to NORCOM as a 911 communications platform provider serving public safety agencies, though at much larger national scale.
• Comtech Telecommunications Corp. Provides NG911 call-routing, location services, and PSAP solutions to U.S. public safety agencies. Directly comparable to NORCOM's emergency call-taking and dispatch focus, though operating as a commercial/contract provider rather than an interlocal agency.
• CentralSquare Technologies: Public-sector software vendor whose InformCAD is integrated into NORCOM's RAADAR. Provides CAD, RMS, and public administration software to PSAPs and municipalities — directly comparable as a CAD platform serving 911 dispatch operations.
• Versaterm: Provider of public safety software including CAD, RMS, and mobile solutions; its CAD is supported by NORCOM's RAADAR. Directly comparable as a CAD platform for PSAPs and law enforcement agencies.
• Tiburon (now part of CentralSquare): CAD, RMS, and mobile solutions provider for public safety agencies; Tiburon CAD is integrated with NORCOM's RAADAR. Directly comparable as a CAD vendor serving PSAPs and dispatch operations.

Broad incumbents

• Motorola Solutions: Dominant public-safety software and communications vendor with CommandCentral CAD, PremiereOne, and VESTA 911 offerings. Comparable in serving PSAPs and dispatch operations, though as part of a much broader portfolio spanning radios, video, and analytics.
• Tyler Technologies: Major public-sector software company whose Enterprise CAD and MSP CAD are integrated with NORCOM's RAADAR. Comparable in serving public safety dispatch and records workflows, though as part of a broad ERP/citizen-services portfolio.

Emerging players

• RapidSOS: Next-generation emergency response data platform that delivers device-based location and sensor data to PSAPs. Comparable to NORCOM as a 911-data infrastructure provider, but positioned as an enabling data layer rather than a dispatch operator.
• Carbyne: Cloud-native 911 and emergency communications platform providing video, text, and location data to PSAPs. Comparable to NORCOM in serving emergency communications, but targeting next-gen NG911 deployments rather than legacy consolidated dispatch.
• Mark43: Cloud-native public safety CAD/RMS platform competing for next-generation PSAP contracts. Comparable to NORCOM's CAD-aggregation thesis, though positioned as a full replacement rather than an interoperability layer above legacy CADs.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/norcom911
• Facebookfacebook.com/NORCOM911
• Instagraminstagram.com/norcom911warecruiting
• LinkedInlinkedin.com/company/norcom-911

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NORCOM 911