CitizenAI

What CitizenAI does

CitizenAI, operated by Citizen Solutions International Inc., is an AI-powered intelligent resource navigator designed to help individuals access social benefit and government assistance programs. The platform combines conversational AI trained in Motivational Interviewing methodology with a verified program database to provide 24/7 empathic navigation and guidance, supporting more than 100 languages. Beyond navigation, the product automates after-hours client communications, follow-ups, compliance reporting, and grant report generation, enabling social services organizations to capture client data and impact evidence automatically.

The platform serves social services organizations, nonprofits, and government agencies as its primary customer segment, addressing pain points such as limited staff availability, inconsistent expertise across team members, administrative burden from compliance reporting, and difficulty proving impact to funders. The core product is a single unified cloud-based platform delivered as a subscription service, accessed via web browser. The go-to-market motion is product-led, evidenced by a self-serve 'Try CitizenAI' call-to-action on the company website, suggesting low-friction onboarding for evaluation and adoption.

CitizenAI was founded in 2025, is headquartered in Belmont, United States, and operates as a privately held company with 1-10 employees. Tomer Kagan serves as Chief Executive Officer. No venture funding, institutional investors, named customers, or publicly disclosed pricing are present in available source material, indicating the company is at an early operating stage with its product recently launched.

Name

CitizenAI

Legal name

Citizen Solutions International Inc.

Website

https://mycitizen.ai

Company type

Private

Founded year

2025

Operating status

Operating

Headcount range

1–10 employees

Short description

CitizenAI is an AI-powered resource navigation platform that helps social services organizations, nonprofits, and government agencies guide individuals to social benefit and government assistance programs through 24/7 multilingual conversational support, automated compliance reporting, and grant report generation.

Ownership category

akta.pro rank

Product category

Social Services AI Software

SIC

Services-Prepackaged Software (7372)

akta.pro industry

PRIMARYHDAAAFAC

Conversational AI Platforms (chat/voice bots, orchestration)

Hardware, Technology & Telecom/Artificial Intelligence & Machine Learning/Speech, Audio & Conversational AI

SECONDARYEDAFAOAC

AI-Powered Language Tutors, Chatbots & Speaking Practice Tools

Education/Education Technology (EdTech) & Digital Learning/Language Learning & Literacy Technology

Keywords

• Social services AI
• Resource navigation platform
• Benefits assistance software
• Case management AI
• Nonprofit technology

Headquarters

HQ city

Belmont

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. SaaS Subscription: Cloud-based platform delivered as a subscription service to social services organizations, nonprofits, and government agencies. Revenue likely derived from seat-based or organizational subscription licensing.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels1 record

Core offering

CitizenAI is an intelligent resource navigation platform that uses Motivational Interviewing conversational AI combined with a verified program database to provide 24/7 empathic guidance to clients in more than 100 languages. It automates after-hours texts, follow-up communications, compliance reporting, and grant report generation, and is sold to social services organizations, nonprofits, and government agencies as a SaaS subscription.

Product overview

CitizenAI is a single unified product offering an intelligent resource navigation platform. The core CitizenAI platform combines Motivational Interviewing techniques with a verified program database to provide 24/7 empathic navigation, multilingual support across 100+ languages, automated client communications (after-hours texts and follow-ups), compliance reporting automation, and data collection for grant reports. The product is designed to help social services and support organizations increase staff capacity, improve client outcomes, and streamline evidence collection for funders.

Differentiator

Problem solved

Functional benefit

Products and services

• CitizenAI CitizenAI is an AI-powered intelligent resource navigation platform that combines Motivational Interviewing conversational methodology with a verified social program database to provide 24/7 empathic guidance to clients in more than 100 languages. It automates after-hours texts, follow-up communications, compliance reporting, and grant report generation, and automatically collects client demographic and needs data for funders. The product is sold to social services organizations, nonprofits, and government agencies to extend staff capacity, improve client outcomes, and streamline funder evidence collection.

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature4 records

Recent moves4 records

Expansion highlights4 records

Direct peers

• One Degree: One Degree is a nonprofit-built resource platform helping low-income families discover and access social services. It is comparable as a curated, technology-forward social services navigation offering targeting similar populations and case management workflows.
• Unite Us: Unite Us operates a closed-loop social care coordination platform connecting health and social service providers. It overlaps heavily with CitizenAI on resource navigation and case coordination workflows for government, health plan, and nonprofit customers.
• Healthify: Healthify provides a social determinants of health (SDOH) platform that helps healthcare and social service providers find and coordinate community resources for patients. It is closely comparable as an AI-enabled resource navigation platform serving overlapping nonprofit/healthcare buyers.
• findhelp (formerly Aunt Bertha): findhelp is the leading online social services resource directory connecting users to programs for food, housing, healthcare, and more. It directly competes with CitizenAI in the social services resource navigation space, serving similar nonprofit, government, and healthcare customers.

Broad incumbents

• Benefits.gov: Benefits.gov is the official US government benefits portal helping citizens find state and federal assistance programs. It is a comparable authoritative directory of social benefit and government assistance programs — CitizenAI's specific use case.
• Bonterra (Network for Good, Apricot, Social Solutions): Bonterra offers a portfolio of nonprofit and social good software including case management and grants management. It overlaps with CitizenAI on the nonprofit customer side but addresses a much broader workflow set.
• 211 (United Way / 211.org): 211 is the established telephone- and web-based community resource directory serving all 50 states and most of Canada. It operates as a broad incumbent in social services resource navigation that CitizenAI's platform overlaps with in function and mission.
• Salesforce Nonprofit Cloud: Salesforce's Nonprofit Cloud provides case management, program delivery, and outcome tracking for nonprofit and social services organizations. It is a broad incumbent in the same buyer segment with overlapping capabilities around case management and reporting.

Emerging players

• Civilla: Civilla is a civic technology organization building modern digital tools for human services agencies. It overlaps with CitizenAI on improving client-facing experiences in government social services, though at different stages and scopes.
• OpenAI (ChatGPT Enterprise / custom GPTs): OpenAI's ChatGPT Enterprise and custom GPTs are increasingly being deployed by nonprofits and agencies as general-purpose conversational assistants. They compete with CitizenAI at the underlying capability layer and represent a constant threat of commoditization.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat2 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/mycitizenai

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CitizenAI