mayclass

What mayclass does

mayclass is a Tokyo-based manual creation and business improvement company founded in January 2025 by representative director Yuko Yazawa, a former COO of a manual creation company. The company operates four interconnected lines: (1) custom manual creation outsourcing where professional writers with 5+ years of experience extract tacit organizational knowledge through structured interviewing; (2) Tōka, an execution-oriented business improvement consulting service extending from process visualization to AI implementation; (3) ManuLab, a content-driven learning platform publishing practical manual creation and operational efficiency guides; and (4) a STORES e-commerce marketplace selling pre-made downloadable manual templates such as ransomware response, online meeting etiquette, and care facility operation manuals. The underlying methodology centers on a proprietary Business Process Decomposition Diagram (業務分解図) framework combined with what the company terms 'AI optimization × human creativity'—pairing academic AI analytical capability with professional human writers to produce manuals that capture both procedural steps and underlying judgment criteria and organizational mindset.

Revenue is generated through four pricing tiers (AI Plan at minimum 2-week turnaround, Light Plan, Basic Plan, and Premium Plan) starting at 300,000 JPY for custom manual creation, plus a recurring monthly Support Plan for ongoing revision and operational embedding. Pre-made products are sold at fixed promotional and standard prices (e.g., ransomware manual at 30,000 JPY promotional / 250,000 JPY regular). Go-to-market combines direct sales-led consultation, self-serve e-commerce, and SEO/content marketing through ManuLab and owned social channels including X (@mayclass0110), YouTube 'Manual Department,' and earned PR in Japanese mainstream media. Target customers are Japanese SMBs and mid-market enterprises experiencing operational inefficiency, knowledge silos, heavy OJT burdens, and frequent onboarding cycles, with claimed engagements including numerous enterprises, government offices, and public institutions alongside named logos such as suus, trive, rej, Wakuwaku, himawari, trustlead, and j.am.

The company is founder-led with no disclosed external funding, operates from Shibuya, Tokyo, and participates in regional industry-government-academia networks such as the General Incorporated Association D&T in Ibaraki. Quantified customer outcomes cited by the company include a ~70% reduction in new salesperson ramp-up at a real estate agency, ~50% reduction in new staff training time at an 800-location fitness chain, and improved consultant retention at a 120-person consulting firm.

Name

mayclass

Legal name

株式会社mayclass

Website

https://mayclass.co.jp

Company type

Private

Founded year

2025

Operating status

Operating

Short description

mayclass is a Tokyo-based manual creation and business improvement company founded January 2025, serving Japanese SMBs and enterprises with custom manual outsourcing, an AI-assisted and human-led tacit knowledge extraction methodology, and a productized STORES marketplace for pre-made downloadable manuals.

Ownership category

akta.pro rank

Product category

Business Consulting and Operational Improvement Services

NAICS

Professional and Management Development Training (61143), Professional and Management Development Training (611430), All Other Schools and Instruction (61169)

SIC

Services-Educational Services (8200), Services-Miscellaneous Business Services (7380)

akta.pro primary industry

Learning Strategy, Instructional Design & Content Development (BPACANAG)

akta.pro secondary industries

Corporate Learning & Training Content Development (EDAGAKAC), Assessment & Quiz Item Authoring Tools (within course builders) (EDAFAHAG)

Keywords

• Manual creation outsourcing
• Business process improvement
• Operational standardization
• Tacit knowledge extraction
• Digital transformation consulting

Headquarters

HQ city

Shibuya, Tokyo

HQ country

Japan

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Manual Creation Outsourcing Services (Tōka): Custom manual creation services where professional advisors conduct interviews, design structure, and write comprehensive manuals tailored to client organizations. Services range from AI-assisted quick turnaround (2-week minimum) to full premium engagement with multi-department support. Pricing starts at 300,000 JPY for manual creation, with additional tiers for ongoing support and consulting.
2. Pre-made Manual Products (Manual Specialty Store): Sale of professionally designed, ready-to-use manual templates through the company's STORES online marketplace. Products include ransomware countermeasures manuals (launch price 30,000 JPY, regular 250,000 JPY), online meeting etiquette rulebooks, and care facility operation manuals. Downloadable digital products with immediate availability.
3. Monthly Support Services: Ongoing monthly retainer contracts that include manual revision, updates, and operational support during the contract period. Provides continuous improvement and prevents manual obsolescence.
4. Learning Platform - ManuLab: Educational platform providing practical manual creation and business improvement knowledge through articles, guides, and downloadable resources. While primarily a marketing/education tool, it also offers training programs and consultation services.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

mayclass is a manual creation and business improvement company that provides custom manual creation outsourcing services using professional business improvement advisors who combine AI optimization with human creativity to extract tacit organizational knowledge and produce comprehensive manuals. The company also offers the Tōka execution-focused business improvement consulting service, the ManuLab learning platform, and an online store selling pre-made downloadable manual templates for immediate use.

Product overview

mayclass is a manual creation company that operates as a multi-service portfolio rather than a single unified product. The core offering is custom manual creation services (マニュアル作成代行), which uses professional writers who combine AI optimization with human creativity to extract tacit knowledge and create organizational manuals. This is supported by Tōka (業務効率化マニュアル『Tōka』), an execution-focused business improvement consulting service that provides end-to-end support from visualization to AI implementation. A complementary learning platform called マニュLab delivers educational content and templates. Additionally, the company operates a products business through its online store (マニュアル专卖店 mayclass), selling ready-made professional manual templates including ransomware response manuals, online meeting rulebooks, and care facility manuals for immediate download.

Differentiator

Problem solved

Functional benefit

Products and services

• Tōka (業務効率化マニュアル『Tōka』) An execution-focused business improvement service that provides end-to-end support from business visualization to structure building, on-site adoption, AI implementation, and operational improvement. It supports organizational design beyond just manual creation to achieve results.
• ManuLab (マニュLab) A learning platform for business improvement that delivers practical knowledge on manual creation and operational efficiency from business improvement advisors. Provides articles, guides, and templates for companies wanting to create their own manuals or train employees in manual creation skills.
• Manual Specialty Store mayclass (マニュアル専門店 mayclass) An online store selling practice-ready professional manuals for business improvement. Offers downloadable templates including ransomware countermeasures manual, online meeting etiquette rulebook, and care facility manuals. Targets companies that need immediate solutions without time for custom creation.
• Manual Creation Outsourcing Service (マニュアル作成代行サービス) Custom manual creation service where professional writers with 5+ years of experience conduct interviews, extract tacit knowledge from organizations, design structure, and write polished manuals. Includes AI optimization combined with human creativity for high-quality content delivery. Tiered pricing from AI Plan (2-week minimum turnaround) to Premium Plan with monthly Support Plan option.
• Ransomware Countermeasures Manual (ランサムウェア対策マニュアル) A downloadable ransomware response manual focused on prevention and initial response procedures. Includes case examples, step-by-step procedures (disconnecting LAN cables, stopping Wi-Fi), update instructions with images, and operational checklists for general staff, managers, and IT personnel.
• Online Meeting Hospitality Rulebook (オンライン会議おもてなしルールブック) A rulebook for professional online meeting etiquette covering behavior before, during, and after meetings. Includes psychological background explanations, specific action guidelines, and checklists for reliable online meeting conduct.
• Care Facility Manual (介護施設マニュアル) Manual template for care facilities targeting the healthcare/elderly care industry, released for sale to address operational standardization needs in this sector.

Quantifiable outcome

• New salesperson ramp-up period reduced by approximately 70%
• +3 more outcomes

Named customers10 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature3 records

Partnerships

One partnership is on record.

• 一般社团法人D&T (General Incorporated Association D&T)minorStrategic or Co-development Partner · 24 July 2025mayclass participated in and spoke at the D&T founding ceremony held at Hotel Terrace the Square Hitachi in Ibaraki Prefecture. D&T is an organization connecting Hitachi City's manufacturing technology with startup innovation. mayclass engaged in pitch events and networking with industry, government, and academia stakeholders to explore future business creation opportunities. This reflects the company's interest in regional innovation, technology co-creation, and potential future partnerships in the Ibaraki region.

Scale indicators3 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Notion: Global workspace platform that includes docs, wikis, and team manuals as core use cases. A broader incumbent that overlaps with mayclass's process documentation and knowledge structuring value proposition, though Notion is a horizontal productivity tool rather than a manual-specialist.
• Atlassian (Confluence): Global enterprise knowledge management and documentation platform via Confluence. Overlaps with mayclass's internal documentation and process standardization offering, but serves a much broader enterprise portfolio beyond manual creation.
• SmartHR: Japanese HR cloud platform that includes employee handbook and HR document management features. Touches mayclass's HR/operations manual creation territory but operates as a broad HR-tech incumbent rather than a manual-creation specialist.

Direct peers

• Manual Inc. (株式会社マニュアル): Japanese manual creation services company where mayclass's founder previously served as a board director. Direct competitor in the manual outsourcing and operational standardization space, with overlapping target customers and similar methodology.
• TECO Design (株式会社TECO Design): Japanese business process documentation and BPR consulting firm. Closely comparable to mayclass's Tōka service line, addressing process visualization and operational standardization for Japanese enterprises through consulting-led engagements.
• Helpfeel (株式会社Helpfeel): Kyoto-based SaaS for AI-powered knowledge bases and FAQ/help site creation, including manual and knowledge management use cases. Comparable as an AI-augmented alternative to manual-based knowledge sharing, targeting similar Japanese enterprise customers.
• Stock (by 株式会社Stock): Japanese knowledge-sharing SaaS focused on internal manuals and information sharing for SMBs. Competes for the same buyer (Japanese companies seeking operational standardization), though delivered via self-serve software rather than bespoke services.
• Studist (Teachme Biz): Japanese SaaS provider of Teachme Biz, a cloud-based manual creation and sharing platform used by SMBs and enterprises. Directly comparable as both companies sell manual-related solutions to Japanese businesses, though Studist is a self-serve SaaS while mayclass emphasizes assisted services.

Emerging players

• BizHint (ビズヒント): Japanese business knowledge and DX-readiness content platform for SMBs. Adjacent to mayclass's ManuLab learning platform in audience and theme (operational improvement), though delivered as media/content rather than services.

Others

• WingArc 1st (ウイングアーク1st): Japanese provider of BPM/forms/BI software including process documentation and digital transformation tooling. Comparable as a Japanese vendor in the DX/process standardization adjacency, enabling similar buyer conversations around operational improvement.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/mayclass0110
• YouTubeyoutube.com/channel/UCvvy8U-ff2CZCtyEnj1TdYQ

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about mayclass