Pypper De Mexico

What Pypper De Mexico does

Pypper de México (legal name: Centro de Atención y Recuperación Pypper de México) is a privately held Mexican contact center and debt recovery BPO headquartered in Naucalpan de Juárez, Estado de México, operating in the market for over 20 years. The company delivers five integrated service lines: Cobranza Extrajudicial (telephone-based out-of-court debt collection), BPO Business Partner Operation (outsourced collections, sales, and customer service performed on behalf of clients), Cobranza Judicial (in-court debt recovery through legal instruments), Ventas (outbound telephone sales), and Atención a Clientes (customer service). Its primary customer base is financial institutions, fintechs, and digital lenders (e.g., BanBajío, Bayport, TALA, Creditea, Dineria, Clip), with secondary penetration into retail, energy, telecom, and mobility (e.g., Liverpool, Engie, Totalplay, Uber, Didi).

Service delivery is enabled by a proprietary "Gestión" management system with input/output interfaces for portfolio tracking, 100% call recording for inbound and outbound calls with monthly backups, multi-channel communication (SMS, WhatsApp, blaster messaging, mass postal mail), productivity measurement modules, encrypted servers, CCTV-secured facilities, and Category 6E structured cabling. The company holds ISO/IEC 27001:2022 and ISO 9001:2015 certifications under an integrated management system (SGI), and explicitly aligns collection practices with CNBV and CONDUSEF regulatory policies.

Pypper operates a sales-led, B2B go-to-market targeting enterprise clients through direct sales engagement, with custom-quoted pricing tailored to portfolio characteristics. Revenue is generated through managed services (dedicated personnel and technology infrastructure for client portfolios) and professional services (extrajudicial and judicial collections). The firm is privately held with no disclosed external investors, parent company, funding rounds, or M&A activity in the available data.

Name

Pypper De Mexico

Legal name

Centro de Atencion y Recuperacion Pypper de Mexico

Website

https://pypper.com.mx

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

101–250 employees

Short description

Pypper de México is a Mexican contact center BPO providing extrajudicial and judicial debt collection, outbound telephone sales, and customer service for financial institutions, fintechs, and enterprise clients across multiple industries.

Ownership category

akta.pro rank

Product category

Contact Center & Debt Collection Services

NAICS

Collection Agencies (56144)

SIC

Services-Consumer Credit Reporting, Collection Agencies (7320)

akta.pro industry

PRIMARYBPAAABAH

Claims, Disputes & Chargeback Support

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Omnichannel Customer Support (Email, Chat, Social, Messaging)

SECONDARYFSAKAHAN

P2P Loan Servicing & Collections (Marketplace-Specific)

Financial & Insurance/Lending & Consumer Finance/Peer-to-Peer (P2P) & Marketplace Lending

Keywords

• Debt collection services
• Contact center outsourcing
• Business process outsourcing
• Credit recovery services
• Customer service BPO

Headquarters

HQ city

Naucalpan De Juárez

HQ country

Mexico

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. BPO/Collection Services: Full-service contact center operations including debt collection (extrajudicial and judicial), sales, and customer service performed on behalf of clients. Services are delivered through dedicated or specialized personnel assigned to client portfolios.
2. Extrajudicial Collection: Telephone-based debt collection services using various management tools to achieve collection objectives for client portfolios.
3. Judicial Collection: Collection activities conducted through judicial instruments for debt recovery.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Pypper De Mexico is a contact center and debt recovery firm that provides extrajudicial and judicial debt collection (cobranza extrajudicial and judicial), business process outsourcing (BPO), outbound telephone sales, and customer service to enterprise clients in Mexico. Operations are delivered across voice, SMS, email, WhatsApp, and chat channels using a proprietary management system with 100% call recording and certified quality and information-security processes. The company serves financial institutions, fintechs, retailers, transportation, telecom, and energy sector clients.

Product overview

Pypper De Mexico is a contact center and debt collection agency offering five integrated services: Cobranza Extrajudicial (telephone-based debt collection), BPO Business Partner Operation (outsourced business processes including collection, sales, and customer service), Cobranza Judicial (legal channel debt recovery), Ventas (telephone sales), and Atención a Clientes (customer service). These services are technology-enabled through a proprietary management system with input/output interfaces, 100% call recording with monthly backup, SMS and WhatsApp messaging capabilities, productivity measurement modules, and encrypted servers. The company operates with over 20 years of experience in the Mexican market.

Differentiator

Problem solved

Functional benefit

Products and services

• Cobranza Extrajudicial (Extrajudicial Debt Collection)

Quantifiable outcome

• Decreased response times for portfolio status requests, reports, and progress updates
• +2 more outcomes

Named customers13 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Scale indicators1 record

Recent moves5 records

Expansion highlights4 records

Direct peers

• Foundever (formerly Sitel Group): Global BPO/contact center operator with nearshore delivery centers in Mexico serving financial services, retail, and tech clients. Directly competes with Pypper in omnichannel customer support and debt collection.
• Concentrix: Global customer experience and BPO operator with nearshore delivery in Mexico serving banks, fintechs, retail and telecom. Overlaps with Pypper on collections, customer service, and outbound sales for financial-services clients.
• Teleperformance: One of the world's largest BPO/contact center operators with a major delivery footprint in Mexico serving financial services, retail and telecom clients. Directly comparable to Pypper across omnichannel customer support, debt collection, and sales campaigns for enterprise clients.
• Atento: Latin American-focused contact center and BPO provider with significant Mexico operations offering customer service, collections, sales, and back-office support to financial institutions and large enterprises — directly overlapping Pypper's core offerings and customer base.
• TTEC (TeleTech Holdings): Global CX and digital customer management company operating contact centers in Mexico. Comparable to Pypper in serving financial services and fintech clients with collections, customer service, and sales support.
• Alorica: Privately held global contact center BPO with large Mexico operations serving financial services, retail and digital clients. Comparable to Pypper in collections, customer support, and sales services.

Broad incumbents

• Genpact: Global professional services and digital operations firm with significant Latin American delivery including collections, customer service, and finance/accounting BPO for financial institutions. Comparable at the enterprise client level though broader in scope than Pypper.
• Intrum: Leading European-based credit management and debt collection services company with growing Latin American exposure. Less direct overlap with contact center BPO but competes for the same financial-services collections mandates.
• Conduent: Large diversified business process services provider with global operations including commercial collections, customer care and BPO across multiple industries. Broader portfolio than Pypper but overlaps on debt recovery and customer engagement for enterprise clients.

Emerging players

• Avanzia (Mexican BPO): Domestic Mexican BPO/contact center competitor offering customer service, telesales, and back-office support to enterprises. More focused on local Mexican mid-market clients and emerging compared to Pypper's regulated-finance specialization.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/profile.php?id=61578512234305
• Instagraminstagram.com/pyppermx
• TikToktiktok.com/@pyppermx
• LinkedInlinkedin.com/company/pypperdemexico

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pypper De Mexico