Queensland Revenue Office

What Queensland Revenue Office does

The Queensland Revenue Office (QRO) is a statutory body of the Queensland Government responsible for administering state taxes, royalties, grants and debt collection on behalf of the State of Queensland. It serves Queensland residents and businesses, acting as the single point of administrative authority for revenue-related interactions with the state, and operates under an integrated statutory framework including the Right to Information Act 2009, Information Privacy Act 2009 and Human Rights Act 2019. QRO is headquartered in Brisbane and operates a multi-channel service model: a statewide network of service centres for in-person interactions, the 13 QGOV (13 74 68) phone line as a centralised contact channel, and the qro.qld.gov.au online portal for digital self-service across tax, royalty, grant and debt functions.

QRO's core "product" is the end-to-end administration of revenue instruments — assessment, collection, compliance, debt recovery and grants disbursement — delivered through integrated digital and physical channels. The qro.qld.gov.au portal provides online transactional access for taxpayers, while service centres handle complex or in-person matters across the state. The 13 QGOV contact line standardises inbound service, leveraging the broader Queensland Government customer-service infrastructure rather than a QRO-specific call centre.

The business model is statutory rather than commercial: QRO does not sell services to taxpayers in the conventional sense; rather, it recovers revenue and disburses grants under powers conferred by Queensland legislation. Its funding flows from the Queensland state budget rather than from fee-for-service revenue, and its pricing/tax structures are set by legislation and government policy rather than by market dynamics. Demand is therefore non-discretionary and mandated, with taxpayer compliance driven by legal obligation rather than commercial choice.

Name

Queensland Revenue Office

Legal name

Queensland Revenue Office

Website

https://qld.gov.au

Company type

Public

Operating status

Operating

Short description

The Queensland Revenue Office is a Queensland Government statutory body that administers state taxes, royalties, grants and debt collection on behalf of the State of Queensland, serving Queensland residents and businesses via service centres, the 13 QGOV phone line and the qro.qld.gov.au portal.

Ownership category

akta.pro rank

Product category

Government Tax Administration

NAICS

Public Finance Activities (921130), Public Finance Activities (92113), Public Administration (92)

akta.pro primary industry

State/Provincial Treasury, Budget & Fiscal Management (BPAIABAC)

akta.pro secondary industries

Revenue Systems, E-Filing & Digital Tax Administration (BPAIADAO), Excise, VAT/Sales Tax & Indirect Tax Administration (BPAIADAH)

Keywords

• State tax administration
• Royalty collection
• Government grants
• Debt collection
• Public revenue services

Headquarters

HQ city

Brisbane

HQ country

Australia

HQ region

Oceania

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure

Distribution channels3 records

Core offering

Queensland Revenue Office administers state taxes, royalties, grants and debt collection on behalf of the Queensland Government. It operates as a statutory public sector body responsible for revenue administration, providing access to services through phone (13 QGOV), physical service centres, and an online portal. The agency also operates within a legal framework that protects citizen privacy, transparency (Right to Information Act 2009), and human rights (Human Rights Act 2019).

Product overview

The Queensland Government provides a broad portfolio of digital services and information portals to residents and businesses. The primary online presence is through the qld.gov.au website, which serves as the central hub for government services including driver licensing, vehicle registration, public holidays, Blue Card applications, housing, health, education, transport, and business support. Supporting platforms include Business Queensland for business services, Smart Service Queensland for customer service interactions, and the Queensland Open Data Portal for public data access. However, no specific products or services were identified for the Queensland Revenue Office in the provided source data.

Differentiator

Problem solved

Functional benefit

Products and services

• State Tax Administration Administration of state taxes on behalf of the Queensland Government, serving Queensland residents and businesses required to comply with state tax obligations.

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Recent moves3 records

Expansion highlights3 records

Direct peers

• Tasmanian State Revenue Office: Tasmania's state revenue office handling state taxes and duties. Smaller-scale direct peer operating under similar Australian state government framework.
• SA Revenue (South Australia): South Australia's central revenue administrator handling state taxes, royalties, and grants. Highly comparable in mandate, smaller scale, and similar statutory framework.
• Office of State Revenue (Western Australia): Western Australia's state revenue office responsible for state taxes including payroll tax, land tax, and duties. Comparable in jurisdiction-level revenue administration, especially given Western Australia's resource royalty exposure.
• Territory Revenue Office (Northern Territory): Northern Territory's revenue authority with significant resource royalty exposure comparable to QRO's mineral/petroleum royalty mandate. Direct peer in jurisdiction-level revenue administration.
• ACT Revenue Office: Australian Capital Territory's revenue office administering territory taxes and duties. Comparable in scope as a smaller jurisdiction-level revenue administrator with similar digital service delivery expectations.
• Revenue NSW: New South Wales' state revenue authority administering state taxes, duties, and grants. Closest direct functional peer to QRO, with comparable mandate and digital service delivery model in Australia's largest state economy.
• State Revenue Office Victoria (SRO): Victoria's state revenue office responsible for land tax, payroll tax, and state duties. Directly comparable in scope, statutory authority, and digital-first service strategy within another large Australian state.

Broad incumbents

• Australian Taxation Office (ATO): Federal Australian tax authority administering income tax, GST, and federal excises. Broader incumbent with overlapping tax compliance technology and digital infrastructure that shapes state-level agency modernization paths.
• HM Revenue & Customs (HMRC): UK national tax authority known for large-scale digital transformation (Making Tax Digital). Useful international reference point for digital modernization of revenue administration functions.

Regional players

• Inland Revenue (New Zealand): New Zealand's national revenue authority operating at the federal/national level. Comparable in mandate scope and digital-first transformation approach, though national rather than state-level.

Market position

Strengths3 records

Weaknesses3 records

Competitive moat4 records

Key risks4 records

Key highlights4 records

Customer concentration

• Facebookfacebook.com/QueenslandGovernment
• LinkedInlinkedin.com/company/queensland-government
• Instagraminstagram.com/qldgov

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Queensland Revenue Office