Revenue NSW
Revenue NSW is the New South Wales Government agency responsible for collecting state taxes and royalties, administering housing and electric vehicle grants, and recovering government debts. It serves NSW residents, businesses, employers, and government counterparties through online portals, phone support, and Service NSW centers.
- Company typePrivate
- Founded2017
- HeadquartersSydney, Australia
- Headcount1,001–5,000
- GTM typeB2B and B2C
- OfferingServices
What Revenue NSW does
Revenue NSW is an administrative agency of the New South Wales Government, established to collect state taxes and royalties, administer grants and assistance schemes, and recover government debts. Operating as part of the Department of Customer Service cluster, it serves NSW residents, businesses, employers, insurers, mining companies, and other NSW Government entities by administering a portfolio of state revenue streams including land tax, payroll tax, transfer duty, motor vehicle duty, insurance duty, gaming and wagering tax, emergency services levy, health insurance levy, parking space levy, passenger service levy, and mineral royalties. The agency manages revenue flows representing over 35% of total NSW Government finances, funding essential services including healthcare, education, public transport, infrastructure, and policing.
The agency's technology platform comprises a portfolio of interconnected online self-service portals organized by tax type and customer need, including Land Tax Online, Payroll Tax Online, myPenalty, myEnforcement Order, Work and Development Order self-service, eDuties, myDebts, myAmbulanceFees, and the Unclaimed Money Search portal. Supporting these are specialized calculators for transfer duty, land tax, motor vehicle duty, surcharge purchaser duty, and first home buyer assistance. Property professionals access duties services through eDuties and the Duties Compliance Portal, while e-Conveyancing enables electronic transaction submission for solicitors and conveyancers. Distribution is multi-channel: digital self-service portals, dedicated phone lines per tax type, in-person Service NSW centers, and postal/email correspondence. The ReveNews newsletter, webinars, YouTube content, and a Customer Education Library support voluntary compliance.
Revenue NSW's business model is statutory rather than commercial — the agency is funded through government appropriation and operates under a legislative monopoly on state revenue collection. It earns no revenue from commercial sales; instead, it administers tax collections, grant distributions (First Home Owner Grant, First Home Buyers Assistance Scheme, shared equity schemes), and debt recovery on behalf of the NSW Treasury. Pricing of underlying taxes and duties is set by NSW legislation and is publicly disclosed. Customer concentration is structurally low due to the mandatory nature of compliance across the entire NSW population and business base, though institutional counterparties (councils, insurers, mining companies, rideshare operators) are anchors for specific revenue streams.
Revenue NSW firmographics
Firmographics- Name
- Revenue NSW
- Legal name
- Revenue NSW
- Website
- https://revenue.nsw.gov.au
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- Revenue NSW is the New South Wales Government agency responsible for collecting state taxes and royalties, administering housing and electric vehicle grants, and recovering government debts. It serves NSW residents, businesses, employers, and government counterparties through online portals, phone support, and Service NSW centers.
- Ownership category
- akta.pro rank
Revenue NSW industry classification
Industry- Product category
- Government Tax Administration
- NAICS
- Public Finance Activities (921130), Public Administration (92), Public Finance Activities (92113), Executive, Legislative, and Other General Government Support (921)
- akta.pro primary industry
- Revenue Systems, E-Filing & Digital Tax Administration (BPAIADAO)
- akta.pro secondary industries
- Tax Return Filing, Processing & Assessment (BPAIADAC), State/Provincial Treasury, Budget & Fiscal Management (BPAIABAC), State/Provincial Human Services & Benefits Administration (Welfare, Disability, Child & Family) (BPAIABAI), Excise, VAT/Sales Tax & Indirect Tax Administration (BPAIADAH), Withholding & Payroll Tax Administration (BPAIADAI)
Keywords
Where Revenue NSW is headquartered
LocationHeadquarters
- HQ city
- Sydney
- HQ country
- Australia
- HQ region
- Oceania
Offices5 records
Markets served
Revenue NSW business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales
Revenue model
- Tax Collection Services: Revenue NSW collects various state taxes and duties on behalf of the NSW Government, including land tax, payroll tax, transfer duty, motor vehicle duty, insurance duty, gaming and wagering tax, emergency services levy, health insurance levy, parking space levy, passenger service levy, and mineral royalties.
- Debt Collection: Revenue NSW recovers debts including unpaid taxes, fines, and fees on behalf of the NSW Government.
- Grant Administration: Revenue NSW administers government grants and schemes including First Home Owner Grant, First Home Buyers Assistance Scheme, and electric vehicle rebates, distributing funds to eligible recipients.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Annual | Land Tax - Progressive rates based on land value |
| Other | Monthly | Payroll Tax - Progressive rates on Australian wages |
| Other | One time/ perpetual license | Transfer Duty - Progressive rates based on property value |
| Other | One time/ perpetual license | First Home Owner Grant - $10,000 for new homes |
| Other | One time/ perpetual license | Electric Vehicle Rebate - $3,000 for eligible EVs |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels6 records
Revenue NSW product offering
Product offeringCore offering
Revenue NSW is the New South Wales Government agency that collects state taxes, duties, levies, and royalties, administers grants and assistance schemes, and recovers government debts on behalf of the NSW public. It operates digital self-service portals across tax types (land tax, payroll tax, transfer duty, gaming and wagering tax, insurance duty, royalties, etc.), processes fines and fees, distributes grants such as the First Home Owner Grant and First Home Buyers Assistance Scheme, and manages unclaimed money.
Product overview
Revenue NSW is the New South Wales Government agency responsible for collecting state taxes, duties, levies, and royalties, administering grants and schemes, and recovering debts on behalf of the people of NSW. The organization operates a portfolio of interconnected online platforms and self-service portals organized around tax types and customer needs. The core online services include Land Tax Online, Payroll Tax Online, myPenalty, myEnforcement Order, and Work and Development Order self-service, which provide direct digital access for individuals and businesses to manage their tax obligations, pay fines, and access grants. Supporting these core platforms are specialized tools including transfer duty calculators, land tax calculators, motor vehicle duty calculators, surcharge purchaser duty calculators, and first home buyer assistance calculators. Property professionals access duties services through the eDuties portal, Duties Compliance Portal, and e-Conveyancing services. The organization administers grants including the First Home Owner (New Homes) Grant ($10,000), First Home Buyers Assistance Scheme, and Electric Vehicle Rebates. Additional services include unclaimed money search, property tax management, emergency services levy collection, and royalty management for mining and petroleum operations.
Differentiator
Problem solved
Functional benefit
Products and services
- Land Tax Annual tax on the unimproved value of land owned in NSW above set thresholds, administered through the Land Tax Online portal for lodgement, payments, exemptions, and refunds. Serves NSW property owners.
- Payroll Tax Tax on Australian wages paid by NSW employers whose total monthly wages exceed the threshold, managed through Payroll Tax Online for registration, monthly and annual returns, payments, and group management.
- Transfer Duty Stamp duty on property purchases and ownership transfers in NSW, calculated on purchase price or market value, with surcharges for foreign buyers and exemptions for eligible first home buyers.
- Property Tax Annual property tax for first home buyers who opted into the First Home Buyer Choice initiative, replacing transfer duty with an ongoing annual property tax.
- Gaming and Wagering Tax Tax on gaming machines, point of consumption wagering, totalizator, and public lottery duty, administered for wagering operators and gaming venues operating in NSW.
- Insurance Duty Stamp duty on insurance premiums covering general and life insurance including property, motor vehicles, and marine risks, payable by NSW insurers.
- Parking Space Levy Annual levy on registered parking spaces in designated metropolitan areas of NSW, used to help ease traffic congestion.
- Health Insurance Levy Levy on businesses providing health benefits to contributors who are permanent NSW residents.
- Passenger Service Levy Per-transaction levy on passenger services including taxis, hire cars, and rideshare providers, collected on behalf of the Point to Point Transport Commissioner.
- Royalties Royalties on mineral resources extracted under petroleum titles or mining leases in NSW, administered via Royalties Online for lodgement and payment.
- Income Tax Equivalents Tax equivalent regime applying NSW government-owned businesses with competitive neutrality against private sector competitors.
- Emergency Services Levy Funding collected from local councils, insurance companies, and foreign-insured policyholders to support Fire and Rescue NSW, NSW State Emergency Service, and NSW Rural Fire Service.
- myPenalty Self-service portal for NSW residents to pay fines, request reviews, nominate another driver, or elect to go to court.
- myDebts Portal for viewing NSW government fee debt balances, setting up payment plans, and managing payment schedules for individuals.
- myEnforcement Order Self-service portal for paying overdue fines and managing enforcement orders online.
- Work and Development Order (WDO) Self-Service Online service for managing Work and Development Order applications for individuals who cannot pay fines due to financial hardship.
- eDuties Electronic duties return portal for property professionals (solicitors, conveyancers) to submit duty assessments, manage client service providers, and update client details.
- Client Service Provider (CSP) Portal Portal for client service providers managing electronic duties returns on behalf of clients.
- Emergency Services Levy Online Services Dedicated portals for councils and insurers to pay the emergency services levy, update contact details, and manage accounts.
- Point of Consumption Tax Portal Online portal for wagering operators to register, lodge returns, view history, and make point of consumption tax payments.
- Unclaimed Money Search Online portal for searching unclaimed money records, submitting claims, checking claim status, and returning unclaimed funds for businesses.
- First Home Owner (New Homes) Grant $10,000 grant for newly built or substantially renovated homes with purchase price up to $600,000 or combined land and building cost up to $750,000.
- First Home Buyers Assistance Scheme Transfer duty exemption or concessional rates for first home buyers purchasing new or existing homes up to $800,000, or vacant land up to $350,000.
- Electric Vehicle Rebate $3,000 rebate for full battery electric and hydrogen fuel cell vehicles purchased prior to 1 January 2024. The rebate and stamp duty refund ended on 1 January 2024.
- Electric Vehicle Stamp Duty Refund Reimbursement of stamp duty for new or used electric vehicles with dutiable value up to $78,000 purchased prior to 1 January 2024.
Quantifiable outcome
- Funds over 35% of NSW government services including healthcare, education, public transport, infrastructure, and policing
Companies that use Revenue NSW
Customer profileNamed customers2 records
Segments7 records
Ideal customer profiles4 records
Revenue NSW technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
Feature3 records
Revenue NSW partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core and minor.
- Point to Point Transport CommissionercoreRevenue NSW collects the Passenger Service Levy and manages debt collections on behalf of the Point to Point Transport Commissioner, which manages enquiries regarding registrations, declarations, and assessments for taxi, hire car, and rideshare services.
- Liquor and Gaming NSWcoreRevenue NSW administers, collects, and manages debts of gaming and wagering tax on behalf of Liquor and Gaming NSW, which regulates gambling activities and licensing in NSW.
- Fire and Rescue NSWcoreRevenue NSW collects emergency services levy funds from councils and insurers to support Fire and Rescue NSW and other emergency services in NSW. The levy accounts for a portion of fire and emergency services costs.
- NSW State Emergency ServicecoreRevenue NSW collects emergency services levy funds from councils and insurers to support NSW State Emergency Service operations and emergency response activities.
- NSW Rural Fire ServicecoreRevenue NSW collects emergency services levy funds from councils and insurers to support NSW Rural Fire Service bushfire response and prevention activities.
- NSW Land and Housing CorporationcoreThe NSW Land and Housing Corporation is an approved equity partner in shared equity schemes administered by Revenue NSW, helping make home buying more affordable for eligible homebuyers.
- Community Housing ProviderscoreRegistered Community Housing Providers can be approved as equity partners in shared equity schemes administered by Revenue NSW, helping make home buying more affordable for eligible homebuyers.
- Department of Customer ServicecoreRevenue NSW is part of the Department of Customer Service cluster. Media enquiries are handled by the Department of Customer Service.
- Service NSWcoreService NSW collects motor vehicle duty on behalf of Revenue NSW. Service NSW Centers provide in-person services for vehicle registration and duty payments.
- NSW Reconstruction AuthorityminorPreviously the Office of Emergency Management, now known as NSW Reconstruction Authority. Revenue NSW started administering Emergency Services Levy from 1 July 2017, previously collected by this entity.
Scale indicators1 record
Recent moves6 records
Expansion highlights5 records
Revenue NSW competitors and assessment
Company assessmentDirect peers
- Office of State Revenue (Western Australia): Western Australia's state revenue authority within the Department of Finance, administering payroll tax, land tax, transfer duty, and mining royalties - directly comparable to Revenue NSW.
- RevenueSA (South Australia): South Australia's state revenue office, responsible for state taxes, duties, levies, and rebates. Operates a comparable mix of taxes and grant programs to Revenue NSW.
- Territory Revenue Office (Northern Territory): Northern Territory's revenue function, administering payroll tax, stamp duty, and royalties. Smaller-scale direct peer sharing the same core mandate as Revenue NSW.
- State Revenue Office Victoria: The Victorian state equivalent of Revenue NSW, responsible for collecting state taxes, duties, levies, and royalties in Victoria. Directly comparable in mandate, scale, and product mix (land tax, payroll tax, transfer duty).
- Queensland Revenue Office: Queensland's state revenue authority, administering payroll tax, land tax, transfer duty, royalties, and grants. Closest structural analog to Revenue NSW within Australia.
- State Revenue Office (Tasmania): Tasmania's state revenue office, administering duties, land tax, payroll tax, and grants. Smaller-scale direct peer with the same mandate as Revenue NSW.
- ACT Revenue Office: Australian Capital Territory's revenue office, administering duties, land tax, payroll tax, and rates. Smaller jurisdictional peer to Revenue NSW with directly analogous functions.
Regional players
- Inland Revenue (New Zealand): New Zealand's national revenue authority, administering income tax, GST, and various duties. International peer operating in a different jurisdiction but with comparable tax administration scope and digital platforms.
Broad incumbents
- Australian Taxation Office (ATO): The Australian federal tax administrator, handling income tax, GST, and excise. Broader incumbent that operates across all states and shares many compliance and digital-service patterns with Revenue NSW.
Others
- HM Revenue & Customs (HMRC): The UK's national tax authority, administering income tax, VAT, customs, and duties. Thematically related as a major tax administration body but operating at national rather than state level, making it adjacent rather than directly comparable.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks4 records
Key highlights7 records
Customer concentration
Revenue NSW social profiles
Digital presenceRevenue NSW financial estimates
Financial estimateRevenue estimate
Valuation estimate
Revenue NSW leadership team
Management profileNumber of profiles
Revenue NSW funding detail
Funding detailFunding overview
Funding rounds
Investors
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Revenue NSW M&A and investment
M&A and investmentM&A
Investments
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Frequently asked questions about Revenue NSW
What does Revenue NSW do?
Revenue NSW is the New South Wales Government agency that collects state taxes, duties, levies, and royalties, administers grants and assistance schemes, and recovers government debts on behalf of the NSW public. It operates digital self-service portals across tax types (land tax, payroll tax, transfer duty, gaming and wagering tax, insurance duty, royalties, etc.), processes fines and fees, distributes grants such as the First Home Owner Grant and First Home Buyers Assistance Scheme, and manages unclaimed money.
Is Revenue NSW a public or private company?
Revenue NSW is a private company. It is classified as state government owned and is currently operating.
When was Revenue NSW founded?
Revenue NSW was founded in 2017. It employs 1,001 to 5,000 people.
Where is Revenue NSW based?
Revenue NSW is headquartered in Sydney, Australia, in the Oceania region.
How does Revenue NSW make money?
Three revenue lines are on record. Tax Collection Services are the primary driver. The others are debt Collection and grant Administration.
Who are Revenue NSW's main competitors?
Direct peers on record are Office of State Revenue (Western Australia), RevenueSA (South Australia), Territory Revenue Office (Northern Territory), State Revenue Office Victoria, Queensland Revenue Office, State Revenue Office (Tasmania) and ACT Revenue Office. Inland Revenue (New Zealand) is listed as a regional player. Australian Taxation Office (ATO) is listed as a broad incumbent. HM Revenue & Customs (HMRC) is listed as an others.
Does Revenue NSW have an API?
No public API is recorded for Revenue NSW.
What industry is Revenue NSW in?
Revenue NSW's product category is Government Tax Administration. Its primary akta.pro industry code is BPAIADAO, Revenue Systems, E-Filing & Digital Tax Administration, with a secondary code of BPAIADAC, Tax Return Filing, Processing & Assessment. Its NAICS code is 921130.