What Sogesa does

Sogesa is an Italian B2B outsourcing services company that provides end-to-end claims management for insurance carriers, acting as a single external claims department covering the full lifecycle from first notification of loss through settlement. Founded in 1997 in Catania and headquartered at Via Trieste 10, the company operates through five wholly-owned business units: Net for 5 (network management of 500+ professional fiduciaries including auto valuers, home valuers, investigators, legal experts, and medical doctors), Claim Evolution (claims settlement across motor, accident, health, and property lines), Nextobe (omnichannel contact center for customer care and back/front office), FacileRipara (350+ affiliated body shops for vehicle, home, device, and two-wheeled repairs), and Indako. The company serves 30+ named insurance clients including AXA, Zurich, LLOYDS, Verti, ConTe, HDI, AmTrust, Groupama, Poste Vita, and Intesa Sanpaolo Protezione, processing 130,000+ claims annually across 8 offices in Italy.

Sogesa monetizes primarily through bespoke B2B contractual arrangements with insurance carriers, structured around managed services and professional services streams with per-claim or retainer-based economics negotiated individually per client. Its go-to-market is sales-led and exclusively domestic (Italy), targeting claims managers, underwriting divisions, and large insurance brokers via direct enterprise sales, account management, and industry events (Insurance Connect, Italian Insurtech Summit, Italy Insurance Forum). Distribution is entirely direct enterprise sales with no consumer-facing channels.

The technology stack is cloud-based and centered on three proprietary AI modules: PerizIA (AI-based automated damage quantification using computer vision on photos and videos, recognized with the Insurance Connect Awards 2023), Sogesa Now (on-scene first-responder service with 72-hour repair guarantee via FacileRipara), and Perizia Fast (remote video-call damage assessment), plus an AI-driven Fraud Detection System and a CRM platform providing real-time case status visibility. In May 2026, ADENES Italia Group acquired a majority stake, integrating Sogesa into an international claims services group and creating the sole end-to-end claims management operator in the Italian insurance market with 1,000+ loss adjusters.

Name

Sogesa

Legal name

SO.GE.S.A. s.r.l.

Website

https://sogesa.net

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

101–250 employees

Short description

Sogesa is an Italian B2B outsourcing provider that delivers end-to-end insurance claims management, combining a 500+ professional fiduciary network, 350+ affiliated body shops, and proprietary AI damage assessment tools to serve 30+ insurance carriers across Italy.

Ownership category

akta.pro rank

Product category

Insurance Claims Management Outsourcing

NAICS

Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds (524292), Claims Adjusting (524291)

akta.pro primary industry

Insurance Claims Intake & FNOL Support (BPAAAFAA)

akta.pro secondary industry

Claims Advocacy & Loss Recovery Services (FSAEADAH)

Keywords

• Insurance claims outsourcing
• Claims management services
• Loss adjusting
• Damage assessment
• Fiduciary network management

Headquarters

HQ city

Catania

HQ country

Italy

HQ region

Europe

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Full Outsourcing Claims Management: Sogesa provides end-to-end outsourced claims management services to insurance companies, covering the full lifecycle from first notification to settlement, including network coordination, customer care, and damage assessment. Revenue is generated through contractual B2B service agreements with insurers, likely on a per-claim or retainer basis.
2. Network Management Services (Net for 5): Coordination and management of professional fiduciary networks (valuers, investigators, lawyers, medical experts) on behalf of insurance clients, including administrative services such as invoicing and payroll.
3. FacileRipara Body Shop Network: Management of a national network of 350+ affiliated body shops providing vehicle repair services to insurance clients, with centralized parts procurement and quality-controlled service delivery.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Sogesa provides full outsourcing services for integrated insurance claims management, acting as a single external claims department for insurance companies. The company covers the complete claims lifecycle from first notification of loss through settlement, coordinating a national network of 500+ professional fiduciaries, an omnichannel contact center, AI-powered damage assessment, and 350+ affiliated body shops for vehicle repair under one integrated offering.

Product overview

Sogesa is an Italian full outsourcing partner for integrated insurance claims management, offering a single-point-of-contact solution covering the entire claims lifecycle from first notification through settlement. The company operates five specialized business units: Net for 5 (managing a network of over 500 professionals including auto experts, home inspectors, investigators, medical examiners, and legal advisors), Claim Evolution (handling complete claim settlement across motor, accident, health, and property lines), Nextobe (operating an omnichannel contact center for customer care and back/front office), FacileRipara (coordinating a national network of authorized body shops and repairers for auto, home, device, and two-wheeled vehicles), and Indako (completing the group structure). Technology-enabled services include Sogesa Now (AI-powered first-responder scene management), PerizIA (AI-based damage assessment using computer vision), and Perizia Fast (remote video-call-based damage estimation), all designed to accelerate claims resolution, reduce costs, and combat fraud.

Differentiator

Problem solved

Functional benefit

Brands

• Claim Evolution: Gestione completa della liquidazione del sinistro - Complete claims settlement management
• Net for 5
• Nextobe
• FacileRipara
• Indako
• PerizIA
• Sogesa Now
• Perizia Fast

Products and services

• Full Outsourcing Claims Management End-to-end outsourced insurance claims management service covering the full lifecycle from first notification of loss to settlement, including network coordination, customer care, damage assessment, repair coordination, and subrogation recovery for insurance company clients.
• Claim Evolution Business unit providing complete management of insurance claim settlement across multiple lines including motor (RCA and CVT), accidents and illness, home damage (RE and FE), healthcare claims, and CARD management for insurance companies.
• Nextobe Business unit providing complete customer care management through a multichannel contact center (phone, chat, email, video calls, WhatsApp), including sales, post-sales, and back/front office operations for insurance companies.
• Net for 5 Business unit providing complete management of professional networks including over 500 auto experts, home inspectors, investigators, medical examiners, and legal professionals, coordinating and monitoring their activities and handling administrative documentation for insurance clients.
• FacileRipara Business unit managing a network of 350+ authorized body shops and repairers for vehicle, home, device, and two-wheeled vehicle repairs, offering high-quality repair services under preferential tariffs for insurance company clients.
• PerizIA

Quantifiable outcome

• 130,000+ claims processed annually across all lines
• +5 more outcomes

Named customers29 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability10 records

Feature6 records

Partnerships

Two partnerships are on record, tiered strategic and minor.

• MetakolstrategicTechnology or Integration · 1 December 2023Sogesa and Metakol signed a commercial partnership to offer insurers a new digital-first claims opening service. Metakol, a Genoa-based company specializing in multimedia file analysis, provides technology that digitally captures claim reports at the scene with photo evidence certified for authenticity. Integration with Sogesa's AI-based damage estimation and hail damage detection extends services into pre-underwriting risk inspection where the insured can directly inspect the vehicle with image integrity certification.
• FordminorStrategic or Co-development Partner · 1 January 2023Ford collaborated with Sogesa in 2023 as part of new commercial opportunities, contributing new ideas and horizons for the company alongside the Metakol partnership.

Scale indicators8 records

Recent moves8 records

Expansion highlights4 records

Direct peers

• ESIS (a Chubb company): Risk management and claims management services provider serving insurers, brokers, and self-insureds. Comparable to Sogesa in delivering third-party claims administration, loss control, and integrated claim-handling technology.
• Sedgwick: Global claims management, loss adjusting, and risk consulting firm serving insurance carriers, employers, and TPAs. Closely comparable to Sogesa in providing integrated claims lifecycle services at scale, with a comparable technology-enabled workflow offering.
• McLarens: Independent global claims services provider specializing in loss adjusting and claims management for insurance carriers. Operates a similar professional-network-plus-technology model to Sogesa across multiple lines including property, casualty, and specialty claims.
• Gallagher Bassett Services: Third-party claims administration and managed care services division of Arthur J. Gallagher, providing integrated claims handling to insurance carriers and self-insureds. Direct peer to Sogesa in offering outsourced end-to-end claims management at scale with technology-enabled workflows.
• Crawford & Company: Global independent claims management provider serving insurance carriers and corporates with end-to-end claims handling, loss adjusting, and third-party administration across 70+ countries. Directly comparable to Sogesa as a full-cycle claims outsourcer with proprietary technology and field networks.

Broad incumbents

• Charles Taylor: Global insurance services platform offering claims management, adjusting, and TPA alongside broader insurance consulting, run-off, and managed services. Comparable to Sogesa in its claims handling business but operates a wider insurance services portfolio.
• Davies Group: Global insurance services and technology provider including claims handling, adjusting, and TPA via its Innovation Group and Davies divisions. Comparable to Sogesa in claims management while also offering broader consulting, legal, and technology services.
• Europ Assistance: Global assistance and insurance services company providing claims handling, roadside assistance, travel insurance claims, and customer care on behalf of insurers. Comparable to Sogesa in its claims-outsourcing and first-responder services (akin to Sogesa Now).

Others

• Verisk Analytics: Data analytics and technology provider to the insurance industry, including claims analytics, fraud detection, and underwriting risk solutions. Comparable to Sogesa as an enabling technology and analytics layer for insurer claims workflows.

Regional players

• IMA Italia Assistance: Italian insurance assistance provider offering claims management and roadside services to insurance carriers in Italy. Comparable to Sogesa as an Italian-market competitor focused on assistance-led claims management, though with a narrower service portfolio.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/sogesa1997
• LinkedInlinkedin.com/company/sogesa

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sogesa