What i-Sight Software by Customer Expressions does

i-Sight Software by Customer Expressions, operating commercially as Case IQ, is a private enterprise software company that provides an integrated compliance and case management platform. The platform is built around five core modules — Case Management, Whistleblower Hotline, Compliance Monitoring, Approvals & Disclosures, and Third-Party Management — that share a common data layer with audit trails, role-based access, and integrated analytics. The product is augmented by Clairia AI, an always-on generative AI assistant that delivers insights, surfaces discrepancies, and drafts case summaries across the investigation lifecycle, and by AI-driven continuous transaction monitoring that produces per-transaction risk scores with confidence scoring to reduce false positives. Underlying architecture is cloud-based and supports SOC 2 Type II, ISO 27001, and GDPR requirements.

The company sells to ethics, risk, compliance, HR, and Title IX functions across mid-sized and large enterprises, with named customers spanning financial services (GEICO, Manulife, Aflac, Assurant), healthcare (Humana, NYC Health + Hospitals), technology (Tesla, IBM, HP), energy (Exxon, Siemens), pharmaceuticals (Sanofi, GSK), government and international organizations (NASA, United Nations), professional services (PwC), logistics (UPS), manufacturing (Avery Dennison), media (NBC), sports (US Olympic Committee), and education (UCLA). Go-to-market is primarily direct enterprise sales driven by demo requests, supplemented by a content-heavy demand-gen engine organized around nine verticals and three core personas. The whistleblower hotline operates 24/7/365 across 100+ languages with live-answer intake specialists.

Revenue mechanics are quote-based annual or multi-year SaaS subscriptions with pricing tied to organization size, module selection, and deployment requirements. The company is privately held with no disclosed external funding, operates globally, and reports a user base of 80,000+ professionals and 25+ years of operating history.

Name

i-Sight Software by Customer Expressions

Legal name

Case IQ, Inc.

Website

https://i-sight.com

Company type

Private

Operating status

Operating

Short description

Case IQ (i-Sight Software) provides an integrated AI-powered compliance and case management platform — including whistleblower hotline, transaction monitoring, approvals, and third-party risk — to ethics, HR, and compliance teams at mid-sized and large global enterprises.

Ownership category

akta.pro rank

Product category

Compliance and Case Management Software

NAICS

Software Publishers (5132)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Case Management, Investigations & Workflow Orchestration (FSAFAKAL)

akta.pro secondary industries

Enterprise AI Governance, Risk & Compliance Platforms (Model Risk, Audit, Policies) (HDAEANAE), Regulatory Readiness & Audit Automation (e.g., EU AI Act, NIST AI RMF, ISO/IEC 42001) (HDAAAMAE), Third-Party Model/Vendor Risk & Supply-Chain Assurance (HDAAAMAK), Audit, Explainability & Accountability Tooling (traceability, reporting) (HDAAAKAL)

Keywords

• Case management software
• Compliance monitoring software
• Whistleblower hotline services
• Third-party risk management
• Ethics compliance platform

Headquarters

HQ city

Ottawa

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Subscription: Annual or multi-year subscription-based pricing model for access to the Case IQ compliance and case management platform, including all core modules (case management, whistleblower hotline, compliance monitoring, approvals & disclosures, third-party management)

Pricing tiers

Distribution channels1 record

Marketing channels9 records

Core offering

Case IQ sells a unified SaaS platform for enterprise compliance and case management, comprising five core products — Case Management, Whistleblower Hotline, Compliance Monitoring, Approvals & Disclosures, and Third-Party Management — augmented by Clairia AI. The platform supports intake across multiple channels (web, portal, email, hotline, integrations), investigation workflows with audit trails, AI-powered transaction monitoring across millions of records, automated approvals for conflicts of interest and anti-bribery, and third-party risk management with sanctions, PEP, and adverse media screening, sold via annual subscription contracts to mid-market and enterprise customers.

Product overview

Case IQ is a unified compliance and case management platform consisting of five integrated core products: Case Management (for omni-channel intake and investigation workflows), Whistleblower Hotline (for anonymous incident reporting in 100+ languages), Compliance Monitoring (AI-powered continuous transaction monitoring), Approvals & Disclosures (for automating conflict of interest and anti-bribery workflows), and Third-Party Management (for vendor due diligence and ongoing risk monitoring). The platform is augmented by Clairia AI, an always-on AI assistant that delivers insights across the case lifecycle. All products share a common data layer with integrated dashboards, audit trails, and role-based access controls, enabling end-to-end risk management from proactive detection through investigation to remediation.

Differentiator

Problem solved

Functional benefit

Brands

• Clairia AI: AI assistant that helps manage every case with clarity, efficiency, and simplicity. Always-on AI assistant delivers relevant insights at every step of case management.

Products and services

• Case Management

Quantifiable outcome

• Responding to reports reduced from an hour to minutes
• +3 more outcomes

Named customers22 records

Segments9 records

Ideal customer profiles7 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability9 records

Feature6 records

Partnerships

Five partnerships are on record, tiered integration partner.

• Workdayintegration partnerTechnology or IntegrationIntegration with Workday HRIS for employee data synchronization, supporting routing and reporting workflows in the Case IQ platform
• SAP SuccessFactorsintegration partnerTechnology or IntegrationIntegration with SAP SuccessFactors HRIS for employee data integration to support compliance case routing and reporting
• BambooHRintegration partnerTechnology or IntegrationIntegration with BambooHR HRIS for small to mid-market employee data integration
• Oktaintegration partnerTechnology or IntegrationIntegration with Okta identity provider for SSO (SAML/OIDC) and access governance
• Azure Active Directoryintegration partnerTechnology or IntegrationIntegration with Azure AD for identity management and single sign-on capabilities

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• OneTrust (Convercent): OneTrust acquired Convercent to build out ethics and case management alongside its privacy and GRC suite. Direct peer in ethics/compliance case management with broader platform reach.
• EQS Group: EQS Group provides ethics hotline, case management, compliance, and governance solutions to European and global enterprises. Comparable in product mix and target buyers, with strong EU regulatory expertise.
• WhistleB / NAVEX WhistleB: WhistleB (now part of NAVEX) is a specialist whistleblower hotline provider. Direct overlap with Case IQ's Whistleblower Hotline product across multinational enterprises.
• GAN Integrity: GAN Integrity offers a compliance platform covering third-party due diligence, gifts & hospitality, and case management. Comparable mid-market enterprise focus in compliance and ethics workflows.
• NAVEX: NAVEX is the largest dedicated ethics & compliance platform, offering whistleblower hotline, case management, policy management, and third-party risk. Most direct comparable given overlapping product portfolio and enterprise customer overlap.
• Resolver (Kroll): Resolver (acquired by Kroll) offers incident management, case management, and compliance monitoring software. Comparable in scope and target buyer to Case IQ's core case management and monitoring products.

Broad incumbents

• Diligent (ACL/Galvanize): Diligent (with ACL and Galvanize) is a broad GRC platform serving audit, risk, and compliance. Overlaps with Case IQ's case management and monitoring capabilities as part of a wider governance suite.
• ServiceNow GRC: ServiceNow's GRC/Integrated Risk Management suite bundles policy, audit, and case management into its broader workflow platform. A broad incumbent that competes for enterprise compliance budgets.
• SAP GRC: SAP's GRC solutions integrate compliance, case management, and third-party risk into its enterprise ERP suite. Incumbent competitor for Fortune-class multinational buyers already on SAP.

Emerging players

• LogicGate: LogicGate is a no-code GRC platform for risk, compliance, and case workflows. Compares as an emerging player focused on configurable workflow-driven compliance, overlapping with Case IQ's configurable case management pitch.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/caseiqsoftware
• YouTubeyoutube.com/channel/UC65rHHLK9p0wMKK6-TkwnkQ
• Facebookfacebook.com/caseiq
• LinkedInlinkedin.com/company/caseiq

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about i-Sight Software by Customer Expressions