20/20 Hotel Services

What 20/20 Hotel Services does

20/20 Hotel Services is a privately held, regional commercial cleaning company that operates exclusively in the New York City metropolitan area (licensed in New York, New Jersey, and Connecticut) and serves hotels and other hospitality properties. Founded in 1985 and headquartered in Suffern, NY, the firm employs 51-100 people and delivers a bundled set of services that includes FDNY-approved flameproofing with annual re-certification, on-site drapery cleaning using a proprietary dry cleaning method, COVID-19 disinfecting with EPA-registered ProRestores Mediclean, marble/stone/metal restoration, carpet and upholstery cleaning, night housekeeping, and post-construction cleanup. Anchor enterprise customers include Intercontinental Hotels Group, Marriott, Hilton, AccorHotels, Wyndham, and Hyatt, and the company markets primarily through direct field sales, free on-site estimates, a toll-free line (1-800-456-2020), and its website.

The underlying technology stack is physical-chemical rather than digital: on-site dry cleaning equipment, electrostatic sprayers, ULV foggers, 208°F hot water extraction, and EPA-approved disinfectants form the operational core. Differentiated service elements include an on-site drapery process that enables same-day room turnaround without removing drapes, OSHA-trained crews that work overnight to avoid guest disruption, and a Drapery Maintenance Program with full inventory tracking that converts one-off projects into recurring scheduled service. Revenue is generated through professional-services fees structured as quote-based, pay-as-you-go engagements plus recurring maintenance contracts (flameproofing re-certification, rotational drapery cleaning), with no public pricing and no disclosed contract values.

Go-to-market is enterprise field sales targeting hotels and hospitality chains in the NYC metro, supported by inside-sales phone and email capture. The company has no disclosed parent, subsidiaries, institutional investors, funding rounds, M&A activity, or partnerships; no AI/ML capabilities, API, or digital platform; and no app or software product. Distribution is entirely direct, with all delivery performed by company crews, and the marketing mix is concentrated on website content, toll-free phone, email inquiry, and earned testimonials.

Name

20/20 Hotel Services

Legal name

20/20 Hotel Services

Website

https://2020hotelservices.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

51–100 employees

Short description

20/20 Hotel Services is a privately held regional commercial cleaning company providing flameproofing, on-site drapery cleaning, stone and metal restoration, and disinfecting services exclusively to hotels and hospitality properties across the New York City metropolitan area.

Ownership category

akta.pro rank

Product category

Hospitality Commercial Cleaning Services

NAICS

Janitorial Services (561720), Services to Buildings and Dwellings (5617)

SIC

Services-Facilities Support Management Services (8744), Sanitary Services (4950)

akta.pro primary industry

Hospitality (Hotel/Resort) Housekeeping Services (IMAIADAF)

akta.pro secondary industry

Hospitality (Hotel) Property Management (BPAJAGAG)

Keywords

• Commercial cleaning services
• Hospitality cleaning
• Flameproofing services
• Drapery cleaning
• Stone restoration

Headquarters

HQ city

Suffern

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Commercial Cleaning Services: Recurring and one-time commercial cleaning services for hotels, including housekeeping, common area cleaning, food and beverage outlet cleaning, and back-of-house cleaning. Services are offered on an as-needed basis or as full-time assistance to in-house staff.
2. Specialty Restoration Services: Metal and marble restoration, stone and granite polishing, and upholstery cleaning services. These are typically project-based with one-time fees, though maintenance programs provide recurring revenue.
3. Flameproofing Services: FDNY-approved flameproofing services for hotels and public buildings. Includes on-site inspection, treatment, Certificate of Fitness submission, and annual re-treatment. Revenue from both initial treatment and recurring annual re-certification.
4. COVID-19 Disinfecting Services: Two commercial disinfecting programs - Confirmed Case and No Confirmed Case - priced based on square footage. Includes hard surface cleaning, fogging, drapery treatment, upholstery treatment, carpeting, and HVAC filter treatment.
5. On-site Drapery Services: On-site drapery cleaning and off-site services for larger orders. Same-day service with professional removal and re-hanging. Drapery maintenance programs provide recurring revenue through scheduled rotational cleaning.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels5 records

Core offering

20/20 Hotel Services is a professional commercial cleaning company catering exclusively to the hotel and hospitality industry in the New York City metropolitan area. It provides on-site drapery cleaning, carpet and upholstery cleaning, fabric wall cleaning, stone and metal restoration, night cleaning, COVID-19 disinfecting, and FDNY-approved flameproofing services, delivered by in-house crews working around client operating schedules.

Product overview

20/20 Hotel Services is a professional commercial cleaning company serving exclusively the Hotel and Hospitality Industry. The company offers a comprehensive suite of cleaning and restoration services including on-site drapery cleaning, carpet and upholstery restoration, fabric wall cleaning and protection, flameproofing, metal and stone restoration, night cleaning, and COVID-19 disinfecting services. The core offering is a portfolio of specialized services (Flameproofing, Night Cleaning, Metal & Marble Restoration, Surface Solutions, Commercial Carpet Cleaning, Upholstery Cleaning, Construction Cleanup, On-Site Drapery Cleaning, and COVID-19 Disinfecting) that work together to provide hotels and hospitality businesses with complete facility maintenance solutions from a single vendor. The company also offers an optional Drapery Maintenance Program for ongoing preventive care.

Differentiator

Problem solved

Functional benefit

Products and services

• Flameproofing Services FDNY-approved fire retardant application for hotels, restaurants, and public buildings, including on-site inspection, treatment of curtains, drapes, upholstery and combustible materials, Certificate of Fitness submission, and annual re-certification.
• Night Cleaning Services Around-the-clock housekeeping, common area cleaning, food and beverage outlet cleaning, back-of-house cleaning, and expert floor care delivered overnight to avoid disrupting guest operations.
• Metal & Marble Restoration Restoration and maintenance of architectural metals and stone surfaces, including scratch removal, refinishing, polishing, chip and crack repair, and overnight service for hotels, schools, stadiums, retail outlets, and corporate offices.
• COVID-19 Cleaning and Disinfecting Services Commercial COVID-19 disinfecting programs (Confirmed Case and No Confirmed Case) using EPA-approved ProRestores Mediclean (EPA Reg. #70385-6), ULV fogging, electrostatic sprayers, and OSHA-trained crews for hard surfaces, drapery, upholstery, carpet, and HVAC filters.
• On-Site Drapery Cleaning Innovative on-site dry cleaning for drapery with same-day service, professional removal and re-hanging, guaranteed no shrinkage, and allergen removal, plus off-site options with 24-48 hour turnaround for larger orders.
• Commercial Carpet Cleaning State-of-the-art commercial carpet cleaning for high-stress, high-traffic hospitality environments, leveraging nearly 30 years of experience in hotel and restaurant carpet care.
• Upholstery Cleaning Professional upholstery cleaning that removes dry soils, oil contaminants, and stains while filtering dust and air particles from porous materials without re-releasing them into the indoor environment.
• Construction Cleanup Post-construction cleaning removing dust, debris, and leftover materials from construction sites, with attention to detail, deadline adherence, and scheduling around contractor timelines.
• Surface Solutions Comprehensive surface care including cleaning, maintenance, polishing, repair, restoration, scratch removal, sealing, and stain removal for marble, stone, and metal surfaces, with customized preventive maintenance programs.
• Granite, Terrazzo & Stone Restoration Stone surface revitalization using cutting-edge technology and products combined with industry experience to restore natural beauty and aesthetic appeal for commercial and residential clients.
• Drapery Maintenance Program Customized drapery maintenance schedule with complete inventory tracking, allowing hotels to establish regular rotational cleaning based on individual needs and industry standards to extend drapery life.

Quantifiable outcome

• Quick room turnaround through on-site dry cleaning process
• +3 more outcomes

Named customers8 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Emerging players

• Chem-Dry: Franchised carpet and upholstery cleaning company with commercial hospitality accounts. Comparable on carpet and upholstery cleaning services, though primarily a residential brand with smaller commercial and hospitality exposure than 20/20.
• Stanley Steemer: National carpet, upholstery, and tile cleaning franchise with significant hospitality exposure. Comparable on carpet, upholstery, and stone cleaning services that overlap with 20/20's specialty restoration offerings, though Stanley Steemer is more consumer-facing and operates a franchise model.

Broad incumbents

• Sodexo: International facility management and food services company with significant hospitality and commercial cleaning exposure. Comparable as a large incumbent that competes for outsourced hotel services, but with a much broader portfolio including food service and integrated FM.
• ABM Industries: Large publicly traded facility services company offering janitorial, parking, and integrated building services across commercial real estate including hotels. Comparable as a broad incumbent in commercial cleaning with overlapping hospitality exposure, but much larger and more diversified than 20/20.
• ISS A/S: Global facility services provider delivering cleaning, workplace, and technical services across hospitality, healthcare, and commercial real estate. Comparable as a broad incumbent competing for hotel cleaning contracts at enterprise scale, with significant overlap on janitorial and specialty services.
• ServiceMaster Clean: Franchised commercial and residential cleaning brand offering janitorial, carpet, and specialty cleaning nationwide. Comparable on commercial carpet, upholstery, and floor-care services overlapping with 20/20's restoration offering, though operating through a franchise model at much greater scale.

Direct peers

• Pritchard Industries: National janitorial and facility services provider with deep focus on the hotel and hospitality industry. Highly comparable as a specialized hospitality cleaning vendor serving enterprise hotel chains, overlapping with 20/20's core service mix of housekeeping, floor care, and specialty cleaning.
• Jani-King: Franchised commercial cleaning company providing janitorial services to hotels, restaurants, and commercial properties. Comparable as a direct competitor in hospitality and commercial cleaning, particularly for hotel housekeeping and disinfecting services similar to 20/20's portfolio.
• Vanguard Cleaning Systems: Franchise network of independently owned commercial cleaning businesses serving offices, medical facilities, and hospitality. Comparable as a commercial janitorial peer targeting similar mid-market and enterprise commercial accounts with overlapping service offerings.

Others

• Compass Group: Global contract foodservice and support services company that operates adjacent facility services for hospitality and corporate clients. Comparable as a large outsourced services peer with indirect overlap on hospitality support services, though Compass is predominantly foodservice-led rather than cleaning-led.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/profile.php
• LinkedInlinkedin.com/company/20-20-hotel-services

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about 20/20 Hotel Services