VICSEG New Futures

What VICSEG New Futures does

VICSEG New Futures is an Australian not-for-profit community organization, founded in 1978 and headquartered in Coburg, Melbourne, that delivers accredited vocational training and community support programs to refugees, asylum seekers, and migrants from culturally and linguistically diverse (CALD) backgrounds. Its core operating arm is New Futures Training, a Registered Training Organisation (TOID 21203) that offers nationally recognized courses spanning early childhood education and care, individual support (ageing and disability), school-based education support, community services and development, health services assistance, and apparel/fashion/textiles. Course delivery uses classroom, online, blended, and workplace traineeship modes via a Canvas/COBA Learning Management System.

The organization complements training delivery with an integrated wraparound ecosystem: four embedded Early Learning Centres provide affordable subsidized childcare (approximately AUD 11.70/hour, reduced to ~AUD 3.20/hour with Child Care Subsidy) that doubles as practical training environments for early childhood students via observation viewing rooms; community programs (playgroups, youth groups, family mentoring, Learning Together) extend reach into Melbourne's CALD communities; and a Family Day Care educator network plus structured employment expos connecting students with employers (Ethical Hire, Randstad, ANZUK, Symmetry HR, Miracle Health Agency) close the loop from training to placement. Bicultural, multilingual staff are central to the service model across six Melbourne campuses (Coburg, Braybrook, Craigieburn, Epping, Werribee, Second Stitch).

Revenue derives primarily from Victorian and Commonwealth Government subsidies for accredited training (Skills First and similar programs), supplemented by fee-for-service course fees, Early Learning Centre childcare fees on a sliding income-based scale, and targeted government grants such as the Victorian Department of Education's funding for the 2024-launched Early Childhood Tertiary Partnerships (ECTP) Mentoring Program. As a not-for-profit, VICSEG charges no fees to eligible trainees or employers for workplace traineeship programs. Go-to-market is community-led: referrals flow from settlement services, ethnic community organizations, and a 65,000+ alumni network, supplemented by employment expos, a website and blog, newsletter, and social media. The organization is governed by an independent Board of Directors (President Marie Vassallo) and led by CEO Maree Raftis, with no parent company or external equity ownership.

Name

VICSEG New Futures

Legal name

VICSEG New Futures

Website

https://vicsegnewfutures.org.au

Company type

Private

Founded year

1978

Operating status

Operating

Headcount range

251–500 employees

Short description

VICSEG New Futures is a Melbourne-based not-for-profit that delivers accredited vocational training, affordable childcare, and community programs to refugees, asylum seekers, and CALD migrants across six campuses.

Ownership category

akta.pro rank

Product category

Vocational Education and Training

NAICS

Educational Support Services (61171), Educational Services (61), Educational Support Services (611710)

SIC

Services-Educational Services (8200), Services-Child Day Care Services (8351)

akta.pro primary industry

Child Development, Behavior Guidance & Trauma-Informed Practice Training (EDACAIAG)

akta.pro secondary industries

Coaching, Mentoring & Instructional Support (On-site/Virtual) (EDACAIAC), Curriculum & Pedagogy Training (Play-Based, Emergent, Literacy/Numeracy) (EDACAIAE)

Keywords

• Vocational education training
• Refugee support services
• Community sector training
• Early childhood education
• Migrant employment pathways

Headquarters

HQ city

Coburg

HQ country

Australia

HQ region

Oceania

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Government-Funded Training: VICSEG New Futures receives government funding (Victorian and Commonwealth Government) to deliver subsidized training programs. Eligibility criteria apply for government-funded spots.
2. Fee-for-Service Training: Students who don't qualify for government funding pay course fees. The organization offers refund policies and FEE-HELP options for eligible students.
3. Early Learning Centre Fees: Affordable childcare services at government-subsidized rates (approximately $11.70/hour with Child Care Subsidy potentially reducing to $3.20/hour). Revenue supports operational costs while serving students.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

VICSEG New Futures operates a Registered Training Organisation (New Futures Training, TOID: 21203) delivering accredited vocational courses in early childhood education, individual support (aged care and disability), school-based education support, community services, health services assistance, and apparel/fashion/textiles. It complements training with wraparound community programs (playgroups, youth groups, family mentoring), embedded Early Learning Centres providing affordable childcare, employment services connecting students to employers, and the 2024-launched Early Childhood Mentoring Program funded by the Victorian Department of Education.

Product overview

VICSEG New Futures operates as a not-for-profit community organization serving refugees, asylum seekers, and migrants in Melbourne. Its primary service offering is New Futures Training, a Registered Training Organisation (RTO TOID: 21203) that delivers accredited vocational education and training courses. The product portfolio includes early childhood education and care courses (Certificate III to Advanced Diploma), individual support courses for ageing and disability, school-based education support qualifications, community services and development courses, health services assistance training, and apparel/fashion/textiles courses. Complementary services include community programs (playgroups, youth groups, family mentoring), Early Learning Centres with embedded training facilities, employment services, Family Day Care educator network, and the 2024-launched Early Childhood Mentoring Program funded by the Victorian Department of Education.

Differentiator

Problem solved

Functional benefit

Products and services

• New Futures Training The RTO arm of VICSEG New Futures delivering accredited vocational education and training courses in early childhood education, aged care, disability support, health services, community services, and fashion/textiles, primarily for refugees, asylum seekers, and migrants from CALD communities.
• Early Childhood Education and Care Courses Accredited courses covering Certificate III and Diploma of Early Childhood Education and Care and Advanced Diploma of Community Sector Management, preparing students for early childhood sector leadership roles.
• Individual Support Courses Certificate III in Individual Support (ageing and disability) and Certificate IV in Disability Support, training aged care and disability support workers for advanced care roles.
• School Based Education Support Courses Certificate III and Certificate IV in School Based Education Support training teacher aides and education support workers for school settings.
• Community Services and Development Courses Certificate III in Community Services, Certificate IV in Community Development, and Diploma of Community Development for community sector careers in development, neighbourhood work, and advocacy.
• Health Services Assistance Course Certificate III in Health Services Assistance (HLT33115) training for patient services assistants, orderlies, and hospital support roles.
• Apparel, Fashion and Textiles Courses Certificate III and Certificate IV in Apparel, Fashion and Textiles covering garment construction, design, patternmaking, and textile production, delivered through the related Second Stitch program.
• Community Programs Support services including playgroups, youth groups, family mentoring, Learning Together programs, and women's support groups serving CALD communities across Melbourne.
• Early Learning Centres On-campus occasional and sessional childcare centres across Braybrook, Epping, Coburg, and Broadmeadows at affordable government-subsidized rates, with embedded viewing rooms enabling early childhood students to observe practice without disturbing children.
• Employment Services Career guidance, resume writing support, job search assistance, and direct connections to employers via the New Futures Employment Program and job expos.
• Early Childhood Mentoring Program Program launched in 2024 with funding from the Victorian Department of Education to boost cultural diversity in early childhood education, providing bicultural mentoring, wraparound support, and workforce pathways for CALD students.
• Family Day Care Family Day Care Educator network enabling qualified early childhood educators to operate from their own homes, providing flexible childcare options across northern suburbs.

Quantifiable outcome

• 100% completion rate for some classes (e.g., 22/22 students in Diploma of Early Childhood Education and Care)
• +3 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Seven partnerships are on record, tiered core and minor.

• Victorian Department of EducationcoreStrategic or Co-development Partner · 1 January 2024Funded the Early Childhood Tertiary Partnerships (ECTP) program launched in 2024. The program aims to boost cultural diversity in early childhood education by recruiting participants from language groups with highest need, providing mentoring and wraparound supports, and highlighting ECEC as a flexible career pathway for CALD women. Goal to empower 300 new early childhood workers.
• Victorian Skills AuthoritycoreOthersConducts annual Victorian Student Satisfaction Survey of students enrolled in courses with Registered Training Organisations across Victoria. VICSEG New Futures (New Futures Training) participates and received recognition for outperforming state averages.
• Employers (Various)coreChannel Partner/ Reseller/ DistributorParticipating employers at Braybrook Job Expo included: Ethical Hire, Miracle Health Agency, Symmetry HR, Comfort Care, Randstad Australia, ANZUK Education, West Footscray Neighbourhood House, and BPA Children's Services. These employers connect with students for employment opportunities.
• Second StitchcoreStrategic or Co-development PartnerRelated organization providing textile/sustainable fashion programs. Listed as part of VICSEG's community programs alongside playgroups, learning programs, and early learning centres. Offers second-hand clothing and training in textile skills.
• Multicultural Centre for Women's HealthminorStrategic or Co-development PartnerPartner organization providing resources on stress management and health information. VICSEG collaborates on information sessions and resources for community program participants, particularly women.
• Early Learning CentrescoreStrategic or Co-development PartnerFour Early Learning Centres across greater Melbourne (Braybrook, Epping, Coburg, Broadmeadows) provide practical training environments for students and childcare services for parents studying or working. Centres feature viewing rooms for observation learning.
• Wyndham City CouncilminorStrategic or Co-development PartnerPartnered with council and Wyndham Park Community Centre to establish playgroups for refugee communities, including the first ever playgroup for refugee communities in the area.

Scale indicators7 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• AMES Australia: Victorian not-for-profit specialist in training, employment and settlement services for migrants, refugees and asylum seekers. Most direct comparable: same mission, same CALD/refugee target segment, same Melbourne footprint, with overlapping vocational training and employment-services offerings - only difference is AMES is substantially larger and includes English-language provision.
• Centre for Adult Education (CAE): Melbourne-based not-for-profit adult education provider delivering English language, vocational and community programs to migrants and adult learners. Comparable as a CALD-focused adult education non-profit in Melbourne, overlapping on community programs and vocational pathways though stronger on foundational/ESL than ECEC.

Broad incumbents

• Box Hill Institute: Major Melbourne-area TAFE with a sizeable international and CALD student cohort delivering early childhood, individual support, and community-services VET courses. Directly comparable RTO footprint in Victoria offering many of the same CHC-coded qualifications, but operating as a large generalist rather than a refugee/asylum-seeker specialist.
• Chisholm Institute: Large Victorian TAFE delivering accredited vocational training across early childhood education, aged care, disability and community services. Comparable as a multi-campus Victorian RTO offering similar qualifications to CALD and mainstream students, though at substantially greater scale and broader scope than VICSEG's specialist CALD/refugee focus.
• Melbourne Polytechnic: Victorian TAFE operating across northern and western Melbourne delivering ECEC, aged care, community-services and traineeship programs. Comparable multi-campus Victorian RTO with overlapping vocational offerings and similar geographic catchment, but oriented to mainstream students rather than CALD refugee communities.
• Kangan Institute (Bendigo TAFE): Victorian TAFE with strong automotive, trades and care-sector programs including ECEC and individual support qualifications. Comparable accredited RTO delivering similar VET courses to the Victorian market, though with a different industry mix and broader geographic reach than VICSEG.

Emerging players

• Navitas English: Private RTO focused on English-language and settlement training for adult migrants and refugees across Australia. Comparable as a CALD/refugee training provider with vocational pathway orientation, though heavier on ESL/AMEP delivery and lighter on ECEC/aged-care qualifications than VICSEG.
• ARTA Training (Australian Retail and Training Academy): Australian RTO delivering CHC-coded early childhood, aged care and individual support qualifications with traineeship pathways. Comparable as a CHC-training RTO competing for similar students and employer-funded traineeships, though smaller and not refugee/CALD specialist.

Regional players

• MCM (MacKillop Family Services / Community Connections): Victorian community-services non-profit delivering settlement, family, and youth services to CALD and refugee communities with some training overlap. Comparable mission (refugee/CALD community support in Victoria) and partial service overlap on community programs and family support, though training delivery is less central.

Others

• Wyndham City Council (Family, Youth and Community programs): Local government partner running playgroups and family/community programs in Melbourne's western growth corridor including refugee communities. An ecosystem partner and minor competitor in CALD family/community programming, comparable via the Wyndham Park Community Centre playgroup collaboration.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/VICSEG.New.Futures
• LinkedInlinkedin.com/company/vicsegnewfutures

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about VICSEG New Futures