Professional Call Minders
Professional Call Minders is a UK-based telephone answering, virtual receptionist, and diary management provider serving small businesses, healthcare practices, and enterprises seeking live call handling without in-house receptionist overhead. The firm operates three sub-brands — PCM Medical, PCM Plus (outbound), and Bubble — and monetizes via usage-based per-call and subscription pricing with no contracts.
- Company typePrivate
- Founded2005
- HeadquartersWorcester Park, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingServices
Professional Call Minders firmographics
Firmographics- Name
- Professional Call Minders
- Legal name
- Professional Call Minders Ltd.
- Website
- https://professionalcallminders.co.uk
- Company type
- Private
- Founded year
- 2005
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Professional Call Minders is a UK-based telephone answering, virtual receptionist, and diary management provider serving small businesses, healthcare practices, and enterprises seeking live call handling without in-house receptionist overhead. The firm operates three sub-brands — PCM Medical, PCM Plus (outbound), and Bubble — and monetizes via usage-based per-call and subscription pricing with no contracts.
- Ownership category
- akta.pro rank
Where Professional Call Minders is headquartered
LocationHeadquarters
- HQ city
- Worcester Park
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Professional Call Minders business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Telephone Answering Services: Charged on a per-call basis with inclusive pricing (no hidden extras for transferring or sending messages). Clients pay based on call volume with no minimum commitment.
- Diary Management Services: Monthly subscription starting from £59.00 per month plus call charges. Includes telephone answering with appointment scheduling and management.
- Holiday/Short-term Cover: Weekly service with £25 activation fee plus £25 per week plus £2 per call.
- PCM Plus (Outbound Services): Outbound telemarketing, lead generation, data capture, telesales, and administrative tasks.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Monthly | Standard Telephone Answering - Up to 5 employees |
| Usage-based | Monthly | Standard Plus Telephone Answering - Up to 8 employees |
| Usage-based | Monthly | Premium Telephone Answering - Over 8 employees |
| Subscription | Monthly | Standard Diary Management - Up to 4 clinicians |
| Subscription | Monthly | Premium Diary Management - Up to 6 clinicians |
| Subscription | Monthly | Complex Diary Management - Over 6 clinicians |
| Subscription | Weekly | Holiday/Short-term Cover |
| Other | Monthly | Add-ons |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels5 records
Professional Call Minders product offering
Product offeringCore offering
Professional Call Minders provides live telephone answering and virtual receptionist services for UK-based businesses, capturing caller information in the client's business name and relaying messages in real-time via email or text. The offering extends to specialised diary management for medical practices, virtual assistant support, overflow call handling, outsourced help desk support, order line processing, and white-label telephone answering for resellers. All services are delivered by a UK office-based team with no contractual tie-ins and backed by a proprietary secure Message Bank client portal.
Product overview
Professional Call Minders offers telephone answering and virtual receptionist services as its core offering, with a modular product architecture spanning multiple service tiers. The primary telephone answering service includes Standard (up to 5 employees), Standard Plus (up to 8 employees), and Premium (over 8 employees) packages, differentiated by data capture depth and feature scope. Specialized variants include Medical Telephone Answering with Diary Management in three clinical tiers, and Virtual Assistant services. The company also operates specialized sub-brands: PCM Medical for healthcare clients, PCM Plus for outbound telemarketing and administrative outsourcing, and Bubble as a lifestyle-oriented variant. Additional services encompass Overflow Call Handling, Help Desk Support, Order Lines, Holiday Cover, White Label reselling, and an Affiliate Programme. All services are supported by the proprietary Message Bank secure portal for client access.
Differentiator
Problem solved
Functional benefit
Brands
- Bubble: Sub-brand launched in June 2017 with a creative logo featuring a stylized woman's face. Bubble represents a rebranding initiative targeting a more modern, memorable brand identity.
- PCM Plus
- PCM Medical
Products and services
- Telephone Answering Services Live telephone answering service where trained UK receptionists answer calls in the client's business name, capture caller details (name, company, telephone, email, message), and relay them in real-time via email or text. Available in Standard (up to 5 employees), Standard Plus (up to 8 employees), and Premium (over 8 employees) tiers with no contracts and no set-up fees.
- Holiday and Short-term Cover Temporary telephone answering coverage for businesses needing short-term replacement of their in-house phone handling, billed at £25 activation fee, £25 per week plus £2 per call, available without long-term commitment.
- Virtual Assistant Remote administrative support service where PCM staff handle calls, emails, online enquiries, and general business tasks on behalf of clients.
- Overflow Call Handling Service to manage excess call volume for businesses during peak times, preventing callers from being left in queues and acting as supplementary capacity to in-house teams.
- Outsourced Help Desk Support External help desk team to handle customer inquiries and technical support calls on behalf of clients, supplementing or replacing in-house support capacity.
- Order Lines Telephone service for processing customer orders, managing order inquiries, and taking payment details on behalf of clients.
- Medical Telephone Answering with Diary Management Specialised service for medical practices capturing caller information and managing patient appointments. Available in Standard (up to 4 clinicians, from £59/month), Premium (up to 6 clinicians), and Complex (over 6 clinicians, including insurance information capture and payment processing) tiers.
- Virtual Medical Assistant Specialised virtual assistant service for healthcare providers managing appointments, patient communications, and clinical administration tasks.
- White Label Telephone Answering White-label telephone answering service allowing partner businesses to resell PCM's answering capability under their own brand identity to their own clients.
- Affiliate Programme Referral programme enabling partners to earn commission by referring clients to Professional Call Minders' telephone answering services.
- PCM Plus Outsourced business support division handling outbound calls, administrative tasks, telemarketing, data capture, data cleansing, and lead generation projects on behalf of clients.
- Bubble Lifestyle-oriented sub-brand launched in June 2017, representing a creative rebranding initiative with a memorable visual identity targeting a different market segment.
Quantifiable outcome
- A physiotherapy and podiatry practice case study showed £30,000 per month in value from PCM Medical handling their call volume and scheduling appointments
Companies that use Professional Call Minders
Customer profileNamed customers7 records
Segments4 records
Ideal customer profiles4 records
Professional Call Minders technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Professional Call Minders partnerships and signals
Strategic signalScale indicators3 records
Recent moves8 records
Expansion highlights5 records
Professional Call Minders competitors and assessment
Company assessmentDirect peers
- AnswerConnect: International telephone answering, customer service, and sales support provider serving SMBs and enterprise clients. Comparable offering across live call answering, message taking, and overflow support, with a UK service footprint.
- PATLive: Live telephone answering service for SMBs, with order entry, message taking, and appointment scheduling. Overlaps PCM's standard and premium answering tiers and targets a similar SMB and small professional customer base.
- Ruby Receptionists: US-based virtual receptionist provider offering personalized call answering, message taking, and appointment booking. Comparable people-led, brand-positioned answering service marketed to small businesses and professional practices.
- Smith.ai: Virtual receptionist and live chat service combining AI and human agents to answer calls, take messages, qualify leads, and schedule appointments. Direct functional competitor to PCM, particularly for SMBs seeking AI-augmented call handling.
- VoiceNation: US-headquartered live answering service with 24/7 receptionist coverage, order entry, and message relay for SMBs. Closely matches PCM's per-call, no-contract live answering model for small business customers.
- CallCare UK: UK telephone answering and call centre outsourcing specialist serving SMEs across sectors including medical, legal, and trades. Closely comparable UK geography, customer profile, and per-call/no-contract pricing structure.
- Moneypenny: UK-based market leader in telephone answering, outsourced switchboard, and live chat services for SMBs and enterprises. Direct overlap with PCM's core telephone answering proposition, including UK-based receptionists and diary/PA-style support.
- Fone Dynamics: UK telephone answering and call handling provider serving small businesses, trades, and professional services. Comparable UK geography, SMB customer base, and per-call message-taking proposition to PCM.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks7 records
Key highlights7 records
Customer concentration
Professional Call Minders social profiles
Digital presenceProfessional Call Minders financial estimates
Financial estimateRevenue estimate
Valuation estimate
Professional Call Minders leadership team
Management profileNumber of profiles
Profiles5 records
Professional Call Minders funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Professional Call Minders M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Professional Call Minders
What does Professional Call Minders do?
Professional Call Minders provides live telephone answering and virtual receptionist services for UK-based businesses, capturing caller information in the client's business name and relaying messages in real-time via email or text. The offering extends to specialised diary management for medical practices, virtual assistant support, overflow call handling, outsourced help desk support, order line processing, and white-label telephone answering for resellers. All services are delivered by a UK office-based team with no contractual tie-ins and backed by a proprietary secure Message Bank client portal.
Is Professional Call Minders a public or private company?
Professional Call Minders is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Professional Call Minders founded?
Professional Call Minders was founded in 2005. It employs 11 to 50 people.
Where is Professional Call Minders based?
Professional Call Minders is headquartered in Worcester Park, United Kingdom, in the Europe region.
How does Professional Call Minders make money?
Four revenue lines are on record. Telephone Answering Services are the primary driver. The others are diary Management Services, holiday/Short-term Cover and PCM Plus (Outbound Services).
Who are Professional Call Minders's main competitors?
Direct peers on record are AnswerConnect, PATLive, Ruby Receptionists, Smith.ai, VoiceNation, CallCare UK, Moneypenny and Fone Dynamics.
Does Professional Call Minders have an API?
No public API is recorded for Professional Call Minders.