Queen's Hotel

What Queen's Hotel does

The Queens Hotel Portsmouth is a Grade 2 listed Edwardian hotel in Southsea, Portsmouth, originally built as Southsea House in 1861 and converted to a hotel in 1865. The current Edwardian Baroque building, designed by Thomas William Cutler, opened on 19 May 1904 after a 1903 fire destroyed the original structure, with an extension completed in 1910 by Sir Arthur Blomfield and Sons. Under current ownership since 2017, the hotel has completed a £4.4M refurbishment programme covering bedrooms, Dukes Bar, Restaurant 1865, and a new business suite, with a 2025 planning application to restore the fourth floor and add 22 additional rooms alongside a proposal for 89 adjacent residential apartments.

The hotel operates as a multi-service hospitality venue offering luxury accommodation in Standard and Superior categories with sea-view options, alongside two food and beverage outlets — Restaurant 1865 (fine dining recognised in Tripadvisor's top 10% worldwide) and Dukes Bar — plus four event spaces: the Elizabeth Room (up to 150 guests), Windsor Room, Libby's Room, and Victoria Room. The property also runs a seasonal Winter Lodge venue (October–March), a programmed live entertainment calendar including the Royal Jazz Club, and a comprehensive Christmas events programme with tiered pricing from £35 festive afternoon tea through to £135 New Year's Eve ball tickets. Underlying technology comprises standard hospitality SaaS: Guestline booking engine, ResDiary restaurant reservations, HiJiffy chatbot, ParkingEye ANPR, CivicUK cookie control, and FlippingBook digital brochures.

Revenue is generated across seven streams — accommodation, Restaurant 1865 covers, Dukes Bar, weddings, private/corporate events, gift vouchers, and seasonal Christmas events — using unit-based pricing with direct-booking preference incentivised via a Best Price Guarantee and complimentary late-checkout benefits. Distribution is primarily direct (website, phone, email, walk-in) with a dedicated events team handling wedding and corporate enquiries, supported by marketing across website, social channels (Facebook, Instagram, TikTok, LinkedIn), email, and earned media (Express FM, BBC, Condé Nast Traveller, Muddy Stilettos, Tripadvisor). The hotel serves leisure travellers, wedding couples, corporate clients, dining public, NHS staff (15% midweek discount), and seasonal event guests, employing 110 people with a notable apprenticeship pipeline via HSDC. Legal entity is Queens Hotel (Portsmouth) LTD Limited, privately held with no parent company, venture backing, or public listing.

Name

Queen's Hotel

Legal name

Queens Hotel (Portsmouth) LTD Limited

Website

https://queenshotelportsmouth.com

Company type

Private

Founded year

1865

Operating status

Operating

Short description

The Queens Hotel Portsmouth is a Grade 2 listed Edwardian hotel in Southsea offering luxury accommodation, fine dining at Restaurant 1865, weddings and corporate events across four licensed spaces, plus seasonal Christmas programming, serving leisure travellers, couples, corporate clients, and the local dining public.

Ownership category

akta.pro rank

Product category

Luxury Hotel Hospitality

NAICS

Hotels (except Casino Hotels) and Motels (72111), Traveler Accommodation (7211), Full-Service Restaurants (722511)

SIC

Hotels & Motels (7011), Hotels, Rooming Houses, Camps & Other Lodging Places (7000), Retail-Eating & Drinking Places (5810)

akta.pro primary industry

Heritage & Palace Luxury Hotels (THAGACAF)

akta.pro secondary industries

Resort-Area Full-Service Hotels (Non–All-Inclusive) (THAGAAAD), Hotel & Resort Restaurants (THAFACAH), Historic/Heritage Conference Hotels (THAGALAL)

Keywords

• Luxury hotel accommodation
• Wedding venue services
• Fine dining restaurant
• Corporate event hosting
• Afternoon tea experiences

Headquarters

HQ city

Portsmouth

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Room Accommodations: Hotel rooms across multiple categories (Standard and Superior, Single/Double/Twin/Family, Sea View and non-sea view). Revenue from nightly room rates with various packages (room only, bed and breakfast, dinner bed and breakfast). Direct booking preferred with best price guarantee.
2. Food & Beverage - Restaurant 1865: Fine dining restaurant serving breakfast, a la carte lunch/dinner, Sunday lunch, and afternoon tea. Open to hotel guests and public. Key revenue from cover charges and menu pricing. Seasonal menus featuring local produce.
3. Dukes Bar: Bar service from 8am to 11pm daily serving cocktails, wines, spirits, and bar food. Revenues from drink sales and bar menu items. Dogs allowed, outdoor verandah seating.
4. Wedding Events: Wedding ceremonies and receptions in multiple event spaces (Elizabeth Room up to 150 guests, Windsor Room, Libby's Room, Victoria Room). Revenue from venue hire, catering, drinks packages, and optional extras. Same-sex weddings welcome.
5. Private Events & Corporate Functions: Board meetings, conferences, private hires, and corporate events. Day delegate packages available. Revenue from room hire, catering packages, and AV equipment.
6. Gift Vouchers: Monetary gift vouchers and experiential packages (afternoon tea, champagne afternoon tea variations) sold online. Vouchers printable at home, picked up at hotel, or sent by Royal Mail.
7. Christmas Events: Seasonal Christmas offerings including Winter Lodge parties, Christmas party nights (£65pp), exclusive parties (£57.50+ pp), festive afternoon tea (£35pp), Christmas Day lunch (£130pp adults), and New Year's Eve ball (£135pp).

Pricing tiers

Go-to-market motion4 records

Distribution channels5 records

Marketing channels11 records

Core offering

The Queens Hotel Portsmouth operates a 4-star luxury hotel offering overnight accommodation in Superior and Standard rooms (with Solent sea views), on-site fine dining at Restaurant 1865, all-day service at Dukes Bar, dedicated wedding venues across four function rooms, corporate meeting and conference facilities, and seasonal Winter Lodge Christmas and New Year's Eve programming. The property combines 160+ years of Edwardian heritage, a £4.4 million refurbishment programme, and an award-winning in-house events team to serve leisure guests, couples, corporate clients, and NHS staff from a single Grade 2 listed Southsea seafront site.

Product overview

The Queens Hotel Portsmouth is a 4-star luxury hotel operating as a multi-service hospitality venue. The core offering centers on hotel accommodation (newly refurbished Superior rooms and Standard rooms across various configurations) paired with F&B outlets: Restaurant 1865 (fine dining with Edwardian elegance) and Dukes Bar. The hotel functions as a full-service events destination with dedicated wedding venues (Elizabeth Room, Windsor Room, Libby's Room, Victoria Room) and private meeting spaces. Seasonal offerings include Winter Lodge (festive venue, October-March), regular live entertainment programming, and special Christmas packages. Add-on services include afternoon tea experiences, gift vouchers, and corporate event packages. The property is currently undergoing a major £4.4m refurbishment restoration project.

Differentiator

Problem solved

Functional benefit

Products and services

• Hotel Accommodation Luxury 4-star overnight accommodation in newly refurbished Superior and Standard rooms across Single, Double, Twin, and Family configurations, including Solent sea view rooms. Rooms include en-suite bathrooms, TVs, free Wi-Fi, tea and coffee facilities, mini fridges, safes, hairdryers, premium toiletries, desks, and irons. Sold to leisure travellers, couples, families, and corporate guests with Best Price Guarantee for direct bookings.
• Restaurant 1865 Fine dining restaurant set in an Edwardian-style room with 15ft ceilings, intricate plasterwork, and chandeliers, offering breakfast, à la carte lunch and dinner, Sunday lunch, and afternoon tea with seasonal menus featuring local produce. Open to hotel guests and the public. Ranked in the top 10% of restaurants worldwide on Tripadvisor (Travellers' Choice Award 2024) and recognised with the Tripexpert Experts' Choice Award 2024.
• Dukes Bar Hotel bar serving cocktails, wines, spirits, and bar food daily from 8am to 11pm, with Solent views, an outdoor verandah, and private garden seating. Dog-friendly. Open to residents and the public. Dukes Bar was redesigned as part of the £4.4 million refurbishment programme.
• Afternoon Tea Daily afternoon tea crafted by the pastry team using seasonal sweet and savoury items and local ingredients, served 1pm-4pm Monday to Saturday. Standard from £30 per adult / £15 per child, with premium upgrades including Prosecco Afternoon Tea (£40.50), Laurent-Perrier La Cuvée Champagne Afternoon Tea (£53), and Laurent-Perrier Cuvée Rosé Champagne Afternoon Tea (£59). Festive Afternoon Tea available November 25 to January 2 at £35 per person.
• Wedding Venue & Events Full-service wedding venue on the south coast offering licensed ceremony and reception spaces: Elizabeth Room (ceremonies and wedding breakfast up to 150 guests, distinctive gold ceiling), Windsor Room (with private entrance), Libby's Room (30-40 guests, wooden panelling), and Victoria Room. Includes dedicated award-winning events team, catering, drinks packages, and optional extras. Same-sex marriages and civil partnerships welcomed.
• Private Event Spaces (Corporate Meetings & Conferences) Versatile event spaces for corporate board meetings, conferences, training days, and private hires, including the Elizabeth Room (up to 150 seated delegates), Libby's Room (up to 40), and the Victoria Room for executive meetings. Day delegate packages available with catering and AV equipment.
• Private Dining Private dining experience in the Victoria Room, accessed via its own private entrance, with a cosy lobby and bar for pre-dinner aperitifs. Menus prepared by the kitchen team with carefully chosen wines. Suited to special occasions and corporate entertaining.
• Winter Lodge Seasonal covered outdoor entertainment venue operating October to March, hosting winter party nights, Christmas celebrations, and New Year's Eve events with ticket-based entry, themed parties, food, drinks, and entertainment.
• Christmas Events Comprehensive festive season packages including Christmas party nights (£65pp shared, from £57.50pp exclusive), festive afternoon tea (£35pp), Christmas Eve dinner with live jazz, Christmas Day lunch (£130 adults / £67.50 children), Boxing Day afternoon tea with jazz and Boxing Day dinner, an exclusive three-night Christmas package (£1,600 per couple), and the New Year's Eve Great Gatsby Ball (£135pp).
• Gift Vouchers Monetary and experiential gift vouchers for hotel stays, afternoon tea packages, and dining experiences, available online and redeemable in person. Options range from £20 monetary vouchers to branded afternoon tea experiences; vouchers can be printed at home, collected at the hotel, or sent by Royal Mail.
• Live Events & Entertainment Regular year-round entertainment programming at the hotel, including Summer Sunday Sessions (live music, free entry with optional soft seating bookings), Sunset Sessions (DJ sets), Sunday Lunches with Live Jazz, and ticketed headline events such as The Royal Jazz Club event (29 September 2026) featuring Amba Tremain and the Natalie Williams Soul Band.

Quantifiable outcome

• Restaurant 1865 ranked in top 10% of restaurants worldwide on Tripadvisor
• +3 more outcomes

Named customers6 records

Segments6 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

Feature3 records

Partnerships

17 partnerships are on record, tiered core and minor.

• Portsmouth CreatescoreStrategic or Co-development PartnerThe Queens Hotel is part of the steering committee for Portsmouth's UK City of Culture 2029 bid and has chaired a hospitality group to gather input from hotels and food producers on what sets Portsmouth apart. The hotel actively supports the city's cultural ambitions and creative community initiatives.
• Portsmouth PridecoreStrategic or Co-development PartnerOfficial hotel for Portsmouth Pride. Committed to inclusivity as an LGBTQ+ friendly venue. Same-sex marriages and civil partnerships welcomed. Proud supporters and partner hotel of Portsmouth Pride.
• Pompey in the CommunityminorStrategic or Co-development PartnerCharity partnership supporting local community causes. Hosted 'Kings at the Queens' festive cabaret event raising £2,000 for the charity that uses Portsmouth Football Club to promote education, health, and wellbeing.
• Portsmouth Theatres (Kings Theatre & Theatre Royal)minorStrategic or Co-development PartnerThird year of partnership hosting 'Kings at the Queens' charity event featuring panto cast members. Joint charitable initiative supporting local performing arts and community causes.
• Portsmouth DistilleryminorStrategic or Co-development PartnerCo-founder Vince Noyce participated in Eat the Island launch event. Support for annual gathering of local food and drink producers with hospitality providers, official launch for Southsea Food Festival.
• HovertravelminorChannel Partner/ Reseller/ DistributorGuest discount partnership offering 25% off online bookings with promo code from reception. Validates 20% discount for hotel guests with booking reference as travel proof.
• Portsmouth Historic DockyardminorChannel Partner/ Reseller/ Distributor20% discount on Ultimate Explorer Ticket for hotel guests with flyer obtained from reception.
• Gunwharf QuaysminorChannel Partner/ Reseller/ DistributorOne-day 10% discount card for selection of shops available to guests presenting hotel booking confirmation at Gunwharf Quays Information Hub.
• Kings TheatreminorChannel Partner/ Reseller/ DistributorBest available seats for £15 with booking confirmation. Staff discounts available. Involved in charity events partnership.
• D-Day MuseumminorChannel Partner/ Reseller/ Distributor20% discount voucher available to hotel guests visiting the D-Day Museum.
• Revive (Wellbeing Clinic)minorChannel Partner/ Reseller/ DistributorSpecial discount code available to guests during their stay for range of therapies and treatments promoting physical and mental wellbeing.
• Everybody PilatesminorChannel Partner/ Reseller/ Distributor20% discount on Pilates sessions with special customer discount code when booking on their website.
• BH Live Pyramids GymminorChannel Partner/ Reseller/ Distributor10% off pay-as-you-go gym sessions or group classes at BH Live Active Pyramids for hotel guests showing proof of booking. Valid for in-person bookings during stay including checkout day.
• HSDC (Havant & South Downs College)minorImplementation/ SI/ Consulting PartnerApprenticeship partnership with local college. Three apprentices (Paloma, Vinnie, Evie) working in kitchen team. Paloma passed apprenticeship with distinction. HR Manager Karen completed apprenticeship at HTP.
• SADS UKminorStrategic or Co-development PartnerArranged donation of defibrillator to the hotel inspired by founder Lara Hardwick after her father had cardiac arrest. Provided life-saving CPR/AED training to team members.
• Little Princess TrustminorStrategic or Co-development PartnerHair donation charity supported by events coordinator Irene Garcia who donated her hair. Charity provides free real hair wigs to children and young people who have lost their hair through cancer treatment.
• Eat the IslandminorStrategic or Co-development PartnerAnnual gathering of local food and drink producers with hospitality providers. Official launch for Southsea Food Festival. General Manager Paul Playford quoted support for initiative championing local producers.

Scale indicators9 records

Recent moves7 records

Expansion highlights5 records

Market position

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/QueensHotelPortsmouth
• LinkedInlinkedin.com/company/the-queens-hotel-portsmouth
• Instagraminstagram.com/queenshotel_portsmouth
• TikToktiktok.com/@queenshotelportsmouth?lang=en

Compliance9 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Queen's Hotel