Salusbury World Refugee Support

What Salusbury World Refugee Support does

Salusbury World Refugee Support is a UK-registered charity (Charity no. 1071065) founded in 1999 in Brent, northwest London, in response to the Balkan refugee crisis. It delivers free, integrated advice, education and practical support to refugees, asylum-seekers and vulnerable migrants — typically people facing insecure immigration status, No Recourse to Public Funds conditions, language barriers, trauma (including torture, trafficking or persecution), and homelessness. Its service portfolio is anchored by an AQS- and IAA Level 2-accredited Advice & Advocacy Service covering housing, welfare benefits, education, and immigration matters; a Women's Project providing ESOL English classes with free childcare at Brent Family Wellbeing Centres; and Young People's Projects including educational mentoring, holiday clubs and creative workshops. A Special Projects stream runs arts, heritage and music initiatives in partnership with Create Arts, Counterpoints Arts, English PEN, FotoDocument, the London College of Communication and others.

The operating model is community-led rather than technology-led. Service delivery happens at Family Wellbeing Centres (Granville Plus, Three Trees), partner schools, and through face-to-face, phone and WhatsApp appointments, with no proprietary software, mobile app, API, or digital platform disclosed. Distribution is via direct service delivery and a referral network of more than 30 partner organisations including Freedom from Torture, Young Roots, RAMFEL, Notre Dame Refugee Centre, Praxis and Citizens Advice. Revenue is sourced entirely from donations and grants — individual donors, community fundraising events, and trust/foundation grants from bodies including the Cherry Family Foundation, London Community Foundation, Mayor of London, Henry Smith Charity, City Bridge Foundation, National Lottery Awards for All, Choose Love, and Sutasoma Trust — with all services free at point of use.

Name

Salusbury World Refugee Support

Legal name

Salusbury World

Website

https://salusburyworld.org.uk

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

1–10 employees

Short description

Salusbury World Refugee Support is a Brent-based charity providing free immigration, housing, education and trauma-informed support to refugees, asylum-seekers and migrants across northwest London.

Ownership category

akta.pro rank

Product category

Refugee and migrant support services

NAICS

Community Food and Housing, and Emergency and Other Relief Services (6242), Community Housing Services (62422), Emergency and Other Relief Services (624230)

SIC

Services-Social Services (8300)

akta.pro primary industry

Refugee & Immigrant Support Services (BPAGAEAI)

akta.pro secondary industries

Integration & Inclusion Services (Housing, Education, Employment) (BPADAHAI), Asylum & Refugee Status Determination (RSD) Support (BPADAHAB), Refugee, IDP & Migration Humanitarian Assistance (BPAGAAAH), Immigrant & Refugee Rights Advocacy (BPAGAFAG)

Keywords

• Refugee support services
• Immigration advice
• ESOL language classes
• Asylum-seeker advocacy
• Community integration programs

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Individual donations and fundraising: The charity raises funds through individual donations (including monthly recurring donors), online fundraising events, community auctions, and event-based fundraising such as the annual Refugee Week celebration.
2. Trust and foundation grants: Salusbury World receives funding from charitable trusts and foundations including The Cherry Family Foundation, London Community Foundation, Choose Love, London Churches Refugee Fund, Mayor of London, London Catalyst, Huguenot Charity, The Henry Smith Charity, City Bridge Foundation, National Lottery Awards for All, Sutasoma Trust, and others.
3. Free services to clients: All services (advice, advocacy, English classes, youth projects) are provided free of charge to refugees and asylum-seekers, funded entirely through donations and grants rather than client fees.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Salusbury World Refugee Support is a UK-registered charity (Charity no. 1071065) that delivers free, accredited advice and advocacy on immigration, housing and welfare benefits, alongside ESOL English classes for refugee women, educational mentoring, homework and holiday clubs for young refugees, and special arts-based projects. All services are provided free of charge to refugees, asylum-seekers and vulnerable migrants in Brent and northwest London, funded entirely through donations and grants from charitable trusts, foundations, and public supporters.

Product overview

Salusbury World offers a suite of integrated support services for refugees and migrants in London. The core offerings include: the Advice & Advocacy Service providing accredited immigration, housing and welfare support; the Women's Project offering ESOL English classes; Young People's Projects with educational mentoring and holiday programs; and Special Projects delivering creative arts initiatives. Services are fully integrated to address complex, interconnected needs, with immigration advice serving as foundational support before other interventions can progress.

Differentiator

Problem solved

Functional benefit

Products and services

• Advice & Advocacy Service Accredited advice and advocacy service providing free support on housing, welfare benefits, education, and immigration matters for refugees and asylum-seekers. Offers face-to-face and virtual/phone appointments with AQS and IAA Level 2 immigration advice accreditation, covering citizenship applications, refugee travel documents, ILR, and EUSS settlement.
• Women's Project Free ESOL English classes and support programme for refugee and asylum-seeking women, delivered at Family Wellbeing Centres (Granville Plus, Three Trees) with free childcare, workshops, trips, and cultural activities designed to build fluency, confidence and social networks.
• Young People's Projects Holiday projects, creative workshops, and creative arts programmes (in partnership with Create Arts) for young refugees and asylum-seekers across London, including trips, ceramics, photography, painting, circus skills, kayaking, and horse-riding designed to boost confidence, build friendships and reduce social isolation.
• Educational Mentoring Weekly one-to-one mentoring programme matching young refugees with volunteer mentors for academic support, homework help, and future planning discussions focused on dreams, ambitions and aspirations.
• Homework and Holiday Clubs After-school homework support and holiday activity programmes for refugee and asylum-seeking children, providing safe spaces for homework completion, play, and social development.
• Special Projects Creative and arts-based projects including 20:20 Stories of Moving Lineage (multimedia heritage project), Word Bridges (creative writing), Brave New Voices (poetry with English PEN), Harmonise (music workshops), and Exodus (aerial theatre with Scarabeus Aerial Theatre).

Quantifiable outcome

• 1,065 refugees, asylum-seekers and vulnerable migrants supported in 2024/25
• +5 more outcomes

Named customers9 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

34 partnerships are on record, tiered core and minor.

• Thread AheadcoreStrategic or Co-development Partner · 1 June 2026Thread Ahead redirects surplus clothes and toiletries from fashion industry (that would otherwise go to incineration or landfill) to refugees and asylum-seekers. They treat clients with dignity and respect, making every visitor feel safe and welcome.
• WeRestartcoreStrategic or Co-development Partner · 1 June 2026Local partner in the Brent Human Rights Festival, supporting celebration of Refugee Week.
• InThe MixcoreStrategic or Co-development Partner · 1 June 2026Local partner in the Brent Human Rights Festival, supporting celebration of Refugee Week.
• Brent CouncilcoreStrategic or Co-development Partner · 1 March 2026Partner in organising the Brent Human Rights Festival in Wembley, celebrating Refugee Week and the contributions refugees bring to communities.
• NRPF PartnershipcoreStrategic or Co-development Partner · 1 March 2026Coordinated the mass lobby of MPs for migrant rights on 11 March 2026.
• Migration ExchangecoreStrategic or Co-development Partner · 1 March 2026Coordinated the mass lobby of MPs for migrant rights on 11 March 2026.
• Citizens UKcoreStrategic or Co-development Partner · 1 March 2026Coordinated the mass lobby of MPs for migrant rights on 11 March 2026.
• Kensal Tri teamminorGTM or Marketing Partner · 1 June 2025Local triathlon team swimming, cycling and running together at Blenheim Palace Triathlon to raise funds for Salusbury World and other local charities.
• Maqam CentrecoreStrategic or Co-development Partner · 1 June 2025Providing safe location to temporarily store Salusbury World's equipment while they search for new premises.
• Trauma Treatment InternationalcoreStrategic or Co-development Partner · 1 May 2025Partnership for organisational trauma risk assessment. Trauma Treatment International is conducting a comprehensive assessment to help identify gaps in practice and provide expert support and training for staff, volunteers, and clients. Funded by City Bridge Foundation.
• Refugee Education UKcoreStrategic or Co-development Partner · 1 April 2025Partnership for delivering information-sharing workshops with case workers in Harlesden, focusing on e-visa transitions and supporting refugees affected by this change.
• Granville Plus (Family Wellbeing Centre)coreStrategic or Co-development Partner · 1 April 2025Brent Family Wellbeing Centre partner for delivering homelessness workshops and keyworker training sessions.
• Three Trees (Family Wellbeing Centre)coreStrategic or Co-development Partner · 1 April 2025Brent Family Wellbeing Centre partner for delivering homelessness workshops and keyworker training sessions.
• Create Arts (community:matters programme)coreStrategic or Co-development Partner · 1 January 2019Long-standing partnership since 2019 delivering multi-arts workshops (ceramics, photography, painting) for marginalised young people in Brent, including migrants, refugees, young carers, and those with learning disabilities. Part of Create's community:matters programme.
• Brent MencapminorStrategic or Co-development Partner · 1 January 2019Partner in Create Arts community:matters programme, working together on inclusive puppetry activities training.
• WaveLengthminorStrategic or Co-development PartnerProvided a TV and an iPad to isolated refugees experiencing severe hardship, helping them feel more connected and less alone.
• The Lexi CinemacoreStrategic or Co-development PartnerLong-standing partnership for community film screenings for refugees. The Lexi Cinema hosts monthly film clubs with Salusbury World and Refugee Week screenings. Money raised via the Kensal Tri team funds more community film screenings.
• Freedom from TorturecoreChannel Partner/ Reseller/ DistributorReferral partner - one of over 30 organisations referring clients to Salusbury World's advice services.
• Young RootscoreChannel Partner/ Reseller/ DistributorReferral partner - one of over 30 organisations referring clients to Salusbury World's advice services.
• Refugee & Migrant Justice (RAMFEL)coreChannel Partner/ Reseller/ DistributorReferral partner - one of over 30 organisations referring clients to Salusbury World's advice services.
• Notre Dame Refugee CentrecoreChannel Partner/ Reseller/ DistributorReferral partner - one of over 30 organisations referring clients to Salusbury World's advice services.
• Refugee Education UKcoreChannel Partner/ Reseller/ DistributorReferral partner - one of over 30 organisations referring clients to Salusbury World's advice services.
• Citizens Advice BureaucoreChannel Partner/ Reseller/ DistributorReferral partner for immigration issues outside Salusbury World's scope; directs clients appropriately.
• PraxiscoreChannel Partner/ Reseller/ DistributorReferral partner coordinating mass lobby of MPs for migrant rights.
• FotoDocumentcoreStrategic or Co-development PartnerNot-for-profit arts education social enterprise that co-curated the 20:20 multimedia arts and heritage project with Salusbury World.
• London College of Communication (UAL)coreStrategic or Co-development PartnerPartner in 20:20 project - students and academics in the Design School contributed films and artistic responses to oral histories of refugee families.
• Counterpoints ArtscoreStrategic or Co-development PartnerLeading national organisation in arts, migration and cultural change; partner in 20:20 project and No Direction Home comedy programme.
• English PENcoreStrategic or Co-development PartnerCampaigning charity championing freedom to write and read; partner in Brave New Voices project and 20:20 project.
• Scarabeus Aerial TheatrecoreStrategic or Co-development PartnerRuns the Exodus project 'Take Part' bringing together migrant and non-migrant communities through aerial theatre techniques.
• Brent Museum and LibrariescoreStrategic or Co-development PartnerPartner in 20:20 project; exhibition content donated to Brent Museum and Archives for public use.
• musicactioncoreStrategic or Co-development PartnerRuns the Harmonise project using music in the classroom to build understanding towards refugees and improve emotional wellbeing among refugee pupils.
• The Pirate CastleminorStrategic or Co-development PartnerProvided 6 free kayaking sessions for young refugees referred by Salusbury World.
• Kiln TheatreminorStrategic or Co-development PartnerCollaboration with Kiln theatre for drama and arts workshops as part of Women's Project.
• UN Refugee Agency (UNHCR London office)minorStrategic or Co-development PartnerChose to give Salusbury World families bikes that were built during their team away day (organised by o3e).

Scale indicators14 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• British Red Cross (Refugee Services): Major humanitarian organisation providing refugee support including resettlement, family reunion, and advice. Operates nationally with overlapping refugee advice and integration services comparable to Salusbury World's Advice & Advocacy service.
• Refugee Council: UK's largest charity working with refugees and asylum-seekers, offering advice, advocacy, and integration support nationwide. Comparable to Salusbury World's advice and integration mandate but operating at significantly larger scale and broader geographic scope.

Regional players

• Asylum Welcome: Oxford-based charity providing support for asylum-seekers and refugees including advice, education, and social activities. Operates comparable integrated services but in a different region to Salusbury World.

Direct peers

• Notre Dame Refugee Centre: London-based drop-in centre providing advice, English classes, and welfare support for destitute asylum-seekers. Direct comparable to Salusbury World's integrated advice and ESOL model; existing referral partner.
• Praxis Community Projects: London-based charity supporting migrants, refugees, and asylum-seekers with advice, casework, and policy advocacy. Directly comparable to Salusbury World's model; one of Salusbury World's referral partners in the mass lobby of MPs for migrant rights.
• Refugee Action: UK charity providing advice, advocacy, and integration support specifically for refugees and asylum-seekers. Direct comparable to Salusbury World's advice and integration work, though operating across multiple cities rather than a single borough.
• Refugee Education UK: Charity helping young refugees access higher education and navigate transitions. Comparable to Salusbury World's educational mentoring and e-visa workshop work; an active partner.
• Freedom from Torture: UK charity providing specialist psychological therapy and legal services for torture survivors. Highly comparable given Salusbury World's torture-survivor client base; functions as a referral partner.
• Helen Bamber Foundation (Humanitas): Specialist UK charity supporting survivors of trafficking and torture with legal advice, therapy, and rights protection. Closely comparable to Salusbury World's trauma-informed approach given the 22–70% torture-survivor client share.
• Young Roots: Charity supporting young refugees and asylum-seekers aged 11–21 with advice, education, and wellbeing services across London and Surrey. Direct peer to Salusbury World's Young People's Projects and Educational Mentoring; existing referral partner.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xtwitter.com/SalusburyWORLD
• LinkedInlinkedin.com/company/salusbury-world
• Instagraminstagram.com/salusburyworld

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Salusbury World Refugee Support