Releco Srl

What Releco Srl does

RelecoGroup is a privately held Italian after-sales service provider specializing in household appliances and professional coffee machines. Founded in 2005 (originally as Ricambi Elettrodomestici Colombo) and headquartered in Treviolo (province of Bergamo), the group operates through four wholly-owned legal entities: Releco S.r.l (Italian technical assistance), Releco Distribution S.r.l (founded 2022, spare parts and accessories distribution), Releco Refurbishment S.r.l (product reconditioning), and Releco France S.a.s.u (opened 2024, French market technical assistance). The company employs approximately 70 staff, of whom 53 are specialized technicians, and runs a Provider Service network of over 130 affiliated and contracted service centers across Italy.

The core offering is an integrated after-sales stack covering technical assistance (repairs, refurbishment, technical/R&D analysis), logistics (pick-up/delivery, real-time monitoring, packaging), spare parts distribution, and a Provider Service that centrally manages post-sales networks for manufacturers. Underlying technology comprises process management software for repair status tracking, diagnostic tools for defect and root-cause analysis, and a real-time shipment monitoring platform processing over 1,200 daily shipments at the Treviolo site. The company holds ISO 9001, ISO 14001, ISO 45001, and UNI PdR 125 (gender equality) certifications, and applies a Lean methodology for continuous improvement.

RelecoGroup operates a pure B2B enterprise field-sales model, signing multi-year customized contracts with large international manufacturers of small domestic appliances, coffee machines, and electromechanical products. The customer base includes Nespresso, Lavazza, Illy, DeLonghi, Groupe Seb, Philips-Gaggia-Saeco, Miele, Heineken, Amazon, Versuni, Procter & Gamble, and Smeg. Revenue is generated through per-intervention service fees, managed-service contracts under the Provider model, and hardware sales (spare parts and accessories) via Releco Distribution. Pricing is quote-based and not publicly disclosed. In 2024 the company executed over 200,000 technical assistance interventions with a 96% customer satisfaction rate.

Name

Releco Srl

Legal name

Releco S.r.l

Website

https://relecogroup.com

Company type

Private

Founded year

2005

Operating status

Operating

Short description

RelecoGroup is an Italian after-sales technical service provider for household appliances and professional coffee machines, serving large international manufacturers (Nespresso, DeLonghi, Miele, Lavazza, Philips, Amazon) via 70 staff and a 130+ service-center Provider network across Italy and France.

Ownership category

akta.pro rank

Product category

After-sales technical services for household appliances

NAICS

Other Personal and Household Goods Repair and Maintenance (811490)

SIC

Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Repair, Refurbishment & Remanufacturing Services (EUAIANAB)

akta.pro secondary industries

Rework, Repair & Refurbishment (Depot/Light Manufacturing) (TLAIAFAG), Reuse & Resale / Recommerce Operations (EUAIANAC)

Keywords

• After-sales service
• Appliance repair services
• Coffee machine maintenance
• Technical assistance provider
• Refurbishment and reconditioning

Headquarters

HQ city

Treviglio

HQ country

Italy

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Technical Assistance Services: Repair, reconditioning, and technical analysis services for household appliances and coffee machines. Revenue generated through service fees for technical interventions performed by specialized technicians.
2. Parts and Accessories Distribution: Distribution of spare parts, accessories, and complementary products for household appliances through Releco Distribution S.r.l subsidiary.
3. Refurbishment Services: Complete refurbishment and regeneration of products, bringing equipment to as-new condition through component replacement, cleaning, and performance improvement.
4. Provider Service Management: Centralized management of after-sales service networks for manufacturers, including administrative management, reporting, spare parts supply, defect monitoring, and service invoicing.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Releco Srl provides after-sales technical assistance, repair, and reconditioning services for household appliances and professional coffee machines. The company operates through a Provider Service network of over 130 affiliated service centers across Italy and France, executing more than 200,000 interventions annually on behalf of major manufacturers and brands. It also manages pick-up/delivery logistics, real-time shipment monitoring, packaging, professional coffee machine overhaul/restoration, and distribution of spare parts and accessories through a dedicated web portal.

Product overview

RelecoGroup is a multi-company structure offering integrated after-sales services for household appliances and professional coffee machines. The core offering consists of Technical Assistance Services (repairs, refurbishment/reconditioning, and technical analysis), Logistics Services (pick-up/delivery, monitoring, and packaging), and Professional Coffee Machine Services (technical support, overhaul, and distribution). The portfolio includes Releco S.r.l for Italian technical assistance, Releco Distribution S.r.l (2022) for spare parts and accessories distribution, Releco Refurbishment S.r.l for product reconditioning, and Releco France S.a.s.u (2024) for French market coverage. The Provider Service acts as a centralized management layer coordinating over 130 affiliated service centers for manufacturers. The company operates with a network-based model combining in-house laboratories, on-field technicians, and collection points, supported by web portals for customer tracking.

Differentiator

Problem solved

Functional benefit

Brands

• Releco Distribution: Specialized in commercial distribution of accessories, spare parts and complementary products for small household appliances, founded in 2022
• Releco Refurbishment
• Releco France

Products and services

• Technical Assistance Services After-sales technical assistance, repair, and reconditioning services for household appliances, provided through a network of 130+ affiliated service centers across Italy and France on behalf of major manufacturers and brands.

Quantifiable outcome

• 96% customer satisfaction rate achieved
• +3 more outcomes

Named customers12 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• AmazoncoreStrategic or Co-development Partner · 1 January 2023Releco became Amazon Service Partner in 2023 for technical support of appliances covered by manufacturer warranty.
• LavazzacoreStrategic or Co-development Partner · 1 January 2019Releco began collaboration with Lavazza in 2019 and became their Authorized Service Centre for all of Italy, providing technical assistance for coffee machines.
• Illy CaffècoreStrategic or Co-development Partner · 1 January 2019Releco became Authorized Service Centre for Illy Caffè for all of Italy since 2019, providing specialized technical support.
• HeinekenminorStrategic or Co-development Partner · 1 January 2018Start of collaboration with Heineken in 2018 for technical support of domestic beer dispensers.
• NespressocoreStrategic or Co-development Partner · 1 January 2017Releco became authorized technical service center for Nespresso for the Italian market. Collaboration began in 2017 when Releco consolidated its branches in Azzano San Paolo and established itself as B2B entity.
• MielecoreStrategic or Co-development Partner · 1 January 2010Miele selected Releco as technical partner since 2010 for after-sales service support.
• Philips-Gaggia-SaecocoreStrategic or Co-development Partner · 1 January 2009Releco was chosen as after-sales service partner by the Philips-Gaggia-Saeco group in 2009, marking early major brand partnership.
• DeLonghicoreStrategic or Co-development Partner · 1 January 2006Releco became authorized CAT (Authorized Technical Center) for DeLonghi since 2006, one of first major brand partnerships.
• Groupe SebcoreStrategic or Co-development Partner · 1 January 2006Authorized CAT for Groupe Seb brands since 2006 alongside DeLonghi.

Scale indicators7 records

Recent moves3 records

Expansion highlights6 records

Emerging players

• Repaircare: UK appliance repair network offering on-demand repair services via affiliated engineers for major brands. Comparable as an emerging player building a technician network for after-sales appliance repair, similar in model to Releco's 130+ affiliated service-center footprint.

Broad incumbents

• Electrolux Service: After-sales service network of Electrolux for domestic appliances across Europe. Comparable as a manufacturer-led authorized service operation that contracts third-party repair providers — overlapping with Releco's model of executing service on behalf of appliance OEMs.
• BSH Hausgeräte Service: After-sales and customer service operations of BSH (Bosch, Siemens, Neff, Gaggenau). Comparable as a broad incumbent operating appliance repair and service networks across multiple geographies, with authorized third-party partners similar to Releco's Provider Service model.
• Domestic & General: UK-based extended warranty and appliance repair service provider managing service networks on behalf of OEMs and retailers. Comparable as a broad incumbent operating Provider-style networks that contract technicians on behalf of manufacturers — analogous to Releco's Provider Service offering.
• Candy Hoover Group (Haier): Italian-headquartered appliance manufacturer (Candy, Hoover, Rosières) under Haier, operating its own Italian service network. Directly comparable as a domestic Italian appliance maker with overlapping authorized service needs for the same end-customer pool Releco serves.

Others

• Asurion: US-based global leader in device protection and appliance/electronics repair services operating large technician networks for OEMs, retailers, and insurers. Comparable thematically as a scaled Provider of after-sales service infrastructure, though operating in a different geography and category mix.

Direct peers

• Rancilio Group: Italian professional espresso machine manufacturer (Rancilio, Egro) operating its own technical service organization. Comparable as an Italian-headquartered coffee-machine-focused service provider targeting Horeca customers — Releco's professional coffee machine vertical launched in 2021.
• Groupe SEB After-Sales: After-sales service operations of Groupe SEB (Krups, Rowenta, Tefal, Moulinex) for small domestic appliances across Europe. Comparable because Releco is an Authorized CAT for Groupe SEB since 2006, and SEB operates competing authorized service channels in Italy and France.
• Miele Service: Manufacturer-operated after-sales service arm of Miele for premium appliances across Europe. Directly comparable because Releco is itself an authorized Miele service partner in Italy since 2010, meaning Miele's in-house network competes with and complements Releco's Provider Service offering.
• De'Longhi Customer Service: After-sales and warranty service operations of De'Longhi for small domestic appliances. Directly comparable because Releco has been an Authorized Technical Center for DeLonghi since 2006; De'Longhi's direct channels and authorized partners compete for the same coffee machine and SDA service volumes.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/releco-srl

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Releco Srl