Service 1 Gmbh
Service 1 GmbH is a Paderborn-based, privately held vendor of cloud-based field service management software built natively on Salesforce, serving enterprise customers in HVAC, medical technology, renewable energy, commercial vehicles, and other service-intensive industries since 1987.
- Company typePrivate
- Founded-
- HeadquartersPaderborn, Germany
- Headcount—
- GTM typeB2B
- OfferingSoftware
What Service 1 Gmbh does
Service 1 GmbH, headquartered in Paderborn, Germany, is a privately held software vendor specializing in cloud-based Field Service Management (FSM). Founded in 1987 as GMS Development and rebranded to Service 1 in 2024, the company has focused exclusively on field service for more than 30 years and has delivered its software via cloud architecture since 1995. The platform is built natively on Salesforce (Force.com) and is sold as a standalone best-of-breed solution or as modular AddOns/plug-ins that integrate with SAP, Microsoft Dynamics, Proalpha, and SugarCRM.
The core product portfolio covers the full service lifecycle across modules including Scheduling & Disposition, Service Center (order/task management), Field Service Analytics, Knowledge Management, Mobile Field Service, and Contract Management, augmented by AI features (scheduling recommendations, voice agents, automated email classification, anomaly detection, and in-development agentic AI via Salesforce Agentforce). The company complements its software with Consulting and Support services and a set of low-friction Quick Win assessments (Scheduling Proof of Value, Knowledge Management Proof of Value, Service Value Assessment, Service Transformation Assessment).
Service 1 targets enterprise customers in service-intensive verticals—HVAC and building technology, life sciences and medical technology, commercial vehicles, renewable energy (including wind), telecommunications and IT services, household appliances, industrial services, and vending. Named customers include Coca-Cola, Miele, Vaillant, Stiebel Eltron, SMA Solartechnik, Deutsche Windtechnik, and Sartorius. Revenue is generated primarily through annual SaaS subscriptions, supplemented by professional services revenue from implementation and consulting engagements, and indirectly through a multi-tier partner program (Solution, Consulting, Referral Partners). Distribution combines direct enterprise field sales, technology partnerships (Salesforce AppExchange since 2016, SAP App Store since 2020), and an ecosystem of implementation partners such as Argon & Co, HSO, and JFS.
Service 1 Gmbh firmographics
Firmographics- Name
- Service 1 Gmbh
- Legal name
- SERVICE 1 GmbH
- Website
- https://www.service1.com
- Company type
- Private
- Operating status
- Operating
- Short description
- Service 1 GmbH is a Paderborn-based, privately held vendor of cloud-based field service management software built natively on Salesforce, serving enterprise customers in HVAC, medical technology, renewable energy, commercial vehicles, and other service-intensive industries since 1987.
- Ownership category
- akta.pro rank
Service 1 Gmbh industry classification
Industry- Product category
- Field Service Management Software
- NAICS
- Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Custom Computer Programming Services (541511)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Field Service Management (FSM) & Dispatch Platforms (HDAEALAM)
- akta.pro secondary industries
- Field Service Dispatch & Remote Troubleshooting (BPAAACAG), IT Incident, Problem & Change Management Platforms (HDAEALAI)
Keywords
Where Service 1 Gmbh is headquartered
LocationHeadquarters
- HQ city
- Paderborn
- HQ country
- Germany
- HQ region
- Europe
Offices1 record
Markets served
Service 1 Gmbh business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales
Revenue model
- Field Service Management Software Subscription: Cloud-based FSM software delivered as subscription (SaaS) model. Can be deployed as standalone best-of-breed solution covering all service processes or modularly as plug-ins for SAP, Microsoft Dynamics, or Proalpha. Pricing based on modules, users, and usage scope.
- Professional Services & Implementation: Consulting and implementation services to support customer adoption, including transformation roadmap, workshops, and use case simulations using customer data.
- Partner Program Revenue: Recurring revenue through partner ecosystem with Solution Partners earning margins and recurring revenue from implementations.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise subscription with modular components |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels8 records
Service 1 Gmbh product offering
Product offeringCore offering
Service 1 GmbH provides a cloud-based Field Service Management (FSM) software platform built natively on Salesforce (Force.com) that supports enterprises in planning, dispatching, and optimizing field workforce operations. The platform is designed for service-intensive industries and incorporates AI capabilities including voice agents, agentic AI, and automated scheduling optimization.
Product overview
SERVICE 1 is a cloud-based Field Service Management platform built natively on Salesforce (Force.com), offering a unified FSM solution that covers the full service lifecycle from customer request through scheduling, on-site execution, documentation, and billing. The core platform consists of modules for Scheduling & Disposition, Service Center (order management), Field Service Analytics, Knowledgemanagement, Mobile Field Service, Contract Management, and AI-powered capabilities. SERVICE 1 operates as both a standalone best-of-breed solution and a modular platform with AddOns (SAP, Microsoft Dynamics, Proalpha) and plug-ins that integrate into existing ERP/CRM landscapes. Complementary offerings include Consulting, Support, and Quick Win assessments. The company also hosts the annual SERVICE NXT Conference and partners with technology providers including Salesforce, Empolis, camos, Google Maps, and SAP.
Differentiator
Problem solved
Functional benefit
Products and services
- Service 1 Cloud FSM Platform
Quantifiable outcome
- Reduced administrative costs by up to 90% through automated email classification and work order creation
- +2 more outcomes
Companies that use Service 1 Gmbh
Customer profileNamed customers7 records
Segments8 records
Ideal customer profiles1 record
Service 1 Gmbh technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration9 records
AI capability9 records
Feature9 records
Service 1 Gmbh partnerships and signals
Strategic signalPartnerships
15 partnerships are on record, tiered core, major and supporting.
- ProalphacoreProalpha is an established ERP solution for small and medium-sized businesses. Partnership announced in 2025 to make service processes more intelligent, integrated, and future-proof directly in the ERP context.
- SAPcoreSAP is a German multinational enterprise software company. Service 1 offers seamless integration with SAP for FSM functionality. Listed in SAP App Store since 2020, enabling SAP customers to optimize service processes.
- SalesforcecoreSalesforce is the pioneer of cloud computing and market leader in CRM. Service 1 applications are fully integrated with Salesforce based on Force.com platform and offered as SaaS. Service 1 is listed on Salesforce AppExchange. As of 2025, Service 1 joined Salesforce's exclusive Early Adopter Program for Agentforce for autonomous field service capabilities.
- MicrosoftmajorMicrosoft is a global technology leader with products including Windows, Office 365, Azure, and Dynamics 365. Service 1 field service solution can be seamlessly integrated with Microsoft Dynamics since 2023.
- EmpolismajorEmpolis provides AI-powered knowledge management software. Partnership enables Service 1 to make structured and unstructured knowledge from manuals, tickets, and service reports available directly at the job site.
- camosmajorcamos is the leading provider of Configure-Price-Quote (CPQ) software used by B2B companies like Siemens, Schindler, and Liebherr. Strategic partnership announced in 2025 connects CPQ with Field Service Management.
- AWSsupportingAWS (Amazon Web Services) is the world's leading provider of cloud computing services. Partnership supports cloud infrastructure for global service operations.
- GooglesupportingGoogle provides cloud business solutions and Google Maps Services integrated into Service 1 applications for route planning, address information, and service-specific map displays.
- Argon & ComajorArgon & Co offers 30 years of experience with over 100 employees in strategy and transformation consulting. Focus on optimization along value chain including service excellence from strategy to execution.
- HSOmajorHSO is a leading provider of business and IT solutions focused on Microsoft Dynamics 365, helping companies optimize processes and drive digital transformation.
- JFSmajorJFS digital solutions specializes in SAP solutions with over 20 years of digitization experience in service processes. Offers consulting for SAP Customer Service, SAP Service Cloud, and S/4HANA Service.
- Login SoftwaresupportingLogin Software specializes in customized enterprise software solutions since 1989, providing solutions in ERP, CRM, HR, and supply chain management.
- KVDcoreKVD (Customer Service Association Germany) is the leading platform for service experts in Germany. Service 1 serves as main sponsor at KVD Service Congress annually, shaping industry dialogue.
- KVAsupportingKVA (Austrian Customer Service Association) is the central platform for service managers seeking to strategically develop technical customer service. Cooperative partnership for industry networking.
- NoventumsupportingNoventum is a leading IT consulting firm specializing in IT strategies and digital transformation, offering customized solutions for individual customer requirements.
Scale indicators5 records
Recent moves7 records
Expansion highlights6 records
Service 1 Gmbh competitors and assessment
Company assessmentEmerging players
- ClickSoftware (Salesforce): ClickSoftware was acquired by Salesforce in 2019 and has been integrated into Salesforce Field Service. It remains relevant as the underlying scheduling-optimization engine inside Salesforce's native FSM offering, increasing competitive intensity against Service 1 on Salesforce-native accounts.
- Trimble Field Service Management: Trimble FSM (formerly Viewlocity) provides enterprise scheduling, dispatch, and mobile workforce capabilities for asset-intensive industries including utilities, telecommunications, and transportation. It overlaps with Service 1's mid-market service-intensive verticals and is a recognized analyst-tracked FSM vendor.
Direct peers
- ServiceNow Field Service Management: ServiceNow FSM is a leading enterprise FSM suite bundled into the broader Now Platform. It competes for the same mid-market and enterprise service organizations with scheduling, dispatch, and mobile workforce capabilities, and is a recognized Gartner Magic Quadrant peer in the FSM space.
- PTC ServiceMax: ServiceMax (acquired by PTC) is a leading FSM and asset-centric field service platform serving industrial and equipment manufacturing customers — closely aligned with Service 1's life sciences, renewable energy, and industrial service verticals. It competes in the Gartner FSM Magic Quadrant.
- IFS Cloud Field Service Management: IFS provides enterprise FSM capabilities as part of its broader IFS Cloud ERP suite, with strong depth in asset-heavy and service-intensive industries (similar verticals to Service 1's HVAC, renewable energy, and industrial services focus). It competes for the same large-enterprise FSM RFPs.
- SAP Field Service Management: SAP FSM (formerly Coresystems) is a direct enterprise FSM competitor, also recognized in the Gartner Magic Quadrant alongside Service 1. It competes for the same SAP-centric enterprise service organizations, offering native integration with the SAP ERP ecosystem that Service 1 also targets via its SAP AddOn.
Broad incumbents
- Salesforce Field Service: Salesforce's native Field Service product is the most direct overlap because Service 1 is built on the Force.com platform. Salesforce competes both as infrastructure partner and as a potential platform-native alternative in the same FSM category, serving enterprise customers with similar scheduling, dispatch, and mobile workforce capabilities.
- Microsoft Dynamics 365 Field Service: Microsoft's native Field Service offering on Dynamics 365 directly competes for service-intensive enterprises already standardized on the Microsoft stack. Service 1's Microsoft Dynamics AddOn positions it as a complementary best-of-breed option for the same customer base.
- Oracle Field Service: Oracle Field Service (built on the TOA Technologies platform) is an established enterprise FSM offering focused on scheduling optimization and mobile workforce management. It targets large enterprises in telecommunications, utilities, and asset-intensive industries that overlap with Service 1's customer verticals.
Others
- GE Vernova / ServiceMax competitor landscape: GE Digital's APM and field service offerings target asset-heavy industries with predictive maintenance and service operations capabilities. While not a direct best-of-breed FSM peer, it represents the broader enterprise digital-service ecosystem in which Service 1 competes for transformation budgets.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Service 1 Gmbh social profiles
Digital presenceService 1 Gmbh financial estimates
Financial estimateRevenue estimate
Valuation estimate
Service 1 Gmbh leadership team
Management profileNumber of profiles
Profiles2 records
Service 1 Gmbh funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Service 1 Gmbh M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Service 1 Gmbh
What does Service 1 Gmbh do?
Service 1 GmbH provides a cloud-based Field Service Management (FSM) software platform built natively on Salesforce (Force.com) that supports enterprises in planning, dispatching, and optimizing field workforce operations. The platform is designed for service-intensive industries and incorporates AI capabilities including voice agents, agentic AI, and automated scheduling optimization.
Is Service 1 Gmbh a public or private company?
Service 1 Gmbh is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Service 1 Gmbh founded?
Service 1 Gmbh was founded in -1.
Where is Service 1 Gmbh based?
Service 1 Gmbh is headquartered in Paderborn, Germany, in the Europe region.
How does Service 1 Gmbh make money?
Three revenue lines are on record. Field Service Management Software Subscription is the primary driver. The others are professional Services & Implementation and partner Program Revenue.
Who are Service 1 Gmbh's main competitors?
Emerging players on record are ClickSoftware (Salesforce) and Trimble Field Service Management. Direct peers are ServiceNow Field Service Management, PTC ServiceMax, IFS Cloud Field Service Management and SAP Field Service Management. Broad incumbents are Salesforce Field Service, Microsoft Dynamics 365 Field Service and Oracle Field Service. GE Vernova / ServiceMax competitor landscape is listed as an others.
Does Service 1 Gmbh have an API?
No public API is recorded for Service 1 Gmbh.
What industry is Service 1 Gmbh in?
Service 1 Gmbh's product category is Field Service Management Software. Its primary akta.pro industry code is HDAEALAM, Field Service Management (FSM) & Dispatch Platforms, with a secondary code of BPAAACAG, Field Service Dispatch & Remote Troubleshooting. Its NAICS code is 54151 and its SIC code is 7372.