What Anovia does

Anovia is a privately held Canadian managed IT services provider headquartered in Saint John, New Brunswick, operating under that name since its April 2026 rebrand from Innovatia Technical Services Inc. The company delivers enterprise-grade managed IT, cloud infrastructure, unified communications, cybersecurity, AI services, and IT staffing to enterprises and SMBs across North America, with operational hubs in Saint John, Toronto, Calgary, Wilmington (US), and Bengaluru (India) enabling 24/7 follow-the-sun support.

The technology stack spans multi-cloud operations across AWS, Azure, and Google Cloud, certified expertise in unified communications platforms (Microsoft Teams, Cisco, Avaya, Genesys, RingCentral, Five9, Mitel, OpenScape), dedicated NOC and SOC operations, and an emerging AI services layer covering LLM application development, RAG pipelines, generative AI integration, MLOps, and AI talent staffing with deployment timelines of 2-4 weeks. The company maintains ISO/IEC 27001 certification with SOC 2, HIPAA, GDPR, and PIPEDA compliance frameworks, serving as a regulatory gateway for enterprise and healthcare clients.

The business model is services-led and recurring in nature: managed IT and cloud managed services are sold on subscription/managed-services contracts with predictable monthly pricing and SLA-backed uptime (99.9%); professional services and IT staffing are project- or engagement-based; and AI services combine subscription staffing models with project-based engineering sprints ranging from 3 to 12+ months. The go-to-market is hybrid—an enterprise field-sales motion targeting Fortune 500 organizations and complex IT environments, paired with an inside-sales motion for SMB and mid-market clients acquired through website, phone (833-942-6684), and digital channels. Anovia is founder/management-owned with 200-500 specialists, no disclosed external investors, and no published revenue figures.

Name

Anovia

Legal name

Anovia Inc.

Website

https://anovia.com

Company type

Private

Operating status

Operating

Short description

Anovia is a Canadian managed IT services provider delivering managed IT, multi-cloud operations, unified communications, cybersecurity, AI services, and IT staffing to enterprises and SMBs across North America with three-country delivery infrastructure.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design and Related Services (5415), Computer Systems Design Services (541512)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Strategy & IT Advisory (BPAEAAAA)

akta.pro secondary industries

ITIL/ITSM Process Consulting & Implementation (BPAEAJAB), IT Program/Project Management (PMO) & Delivery Assurance (BPAEAAAO)

Keywords

• Managed IT services
• Cloud managed services
• IT outsourcing
• Unified communications support
• AI engineering services

Headquarters

HQ city

Saint John

HQ country

Canada

HQ region

North America

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Recurring managed IT services providing 24/7 monitoring, maintenance, and support for enterprise IT infrastructure. Delivered through predictable monthly pricing with SLA-backed uptime guarantees.
2. Cloud Managed Services: Ongoing cloud infrastructure management for AWS, Azure, and hybrid environments including monitoring, optimization, security, and cost governance. Revenue generated through monthly service fees with performance-based outcomes.
3. Professional IT Services: Project-based technical services including cloud migration, system integration, unified communications deployment, and technology modernization. Delivered as one-time implementations or structured engagements.
4. AI Services & Staffing: AI talent acquisition and deployment services providing access to AI engineers, data scientists, and ML specialists. Flexible engagement models including individual placements, dedicated pods, and project sprints ranging from 3, 6, to 12+ months.
5. IT Staffing & Strategic Outsourcing: Providing certified technical professionals ranging from fractional to full-time placements. Supports rapid deployment for projects or coverage needs with specialized expertise in cloud, security, and infrastructure.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Anovia provides enterprise-grade managed IT, cloud infrastructure, AI services and AI staffing, cybersecurity and compliance, unified communications, and IT staffing and outsourcing services. Offerings are delivered through a global follow-the-sun delivery model spanning Canada, the United States, and India, with 24/7 monitoring, Tier 1-3 technical support, and a 99.9% uptime SLA for managed systems. The portfolio targets Fortune 500 and mid-market organizations with complex, distributed IT ecosystems that need enterprise capabilities without building large internal IT departments.

Product overview

Anovia delivers a modular managed IT services portfolio structured around three interconnected pillars: managed IT operations (Managed IT Services, Cloud Services, Cybersecurity, IT Staffing), AI services (AI Services & AI Staffing encompassing AI talent, engineering, outsourcing, MLOps, and strategy), and unified communications/professional services (Unified Communications, NOC, SOC, Data Management, Professional IT Services with platform-specific support, and BPO). The portfolio is unified by shared delivery infrastructure including global operational hubs in Toronto, Calgary, and Wilmington, 24/7 monitoring capabilities, and SLA-driven accountability. Clients can engage individual services or combine multiple offerings for fully managed, co-managed, or outsourced IT operating models.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Comprehensive managed IT services providing 24/7 proactive monitoring, rapid incident response, 99.9% uptime SLA, and strategic technology roadmapping for enterprise IT environments. Designed for enterprises and SMBs that need enterprise-grade IT operations without building large internal departments.
• Cloud Services & Cloud Managed Services End-to-end cloud migration, optimization, and ongoing management for AWS, Azure, and hybrid environments, including 24/7 operations, cost governance, zero-downtime migration methodologies, and a documented 40% average reduction in unmanaged cloud spend.
• AI Services & AI Staffing Enterprise AI services including AI talent staffing (LLM, GenAI, ML, NLP engineers), AI engineering and development (LLM application development, RAG pipelines, generative AI solutions), AI outsourcing across the full lifecycle from strategy to MLOps, AI infrastructure and MLOps, and AI strategy and transformation. Delivers AI solutions in 2-4 weeks with flexible engagement models including fractional AI leadership, dedicated AI pods, embedded teams, and project sprints of 3, 6, or 12+ months.
• Cybersecurity & Compliance 24/7 security monitoring, threat detection, vulnerability assessment, penetration testing, compliance management for SOC 2, ISO, and HIPAA, plus incident response and disaster recovery planning for enterprise environments.
• IT Staffing & Strategic Outsourcing Flexible staffing from fractional to full-time certified technical professionals, with rapid deployment for projects or coverage needs. Specialized expertise in cloud, security, and infrastructure, plus fully managed IT operations outsourcing.
• Unified Communications Expert deployment and 24/7 support for enterprise communication platforms including Microsoft Teams, Cisco, Avaya, and Genesys, plus contact center optimization, legacy system migration, and platform modernization for mission-critical communications.
• Network Operations Center (NOC) Services 24/7 infrastructure monitoring, incident management, performance optimization, and telecom support services, including real-time incident detection, remote troubleshooting, and multi-location infrastructure management.
• Security Operations Center (SOC) Services Continuous security monitoring, threat detection, incident response, vulnerability management, and compliance support integrated into daily cloud operations.
• Data Management Services Data management services for structured and unstructured enterprise data, including governance and operational consistency across the enterprise data lifecycle.
• Professional IT Services Specialized platform support including Avaya Support, Cisco Support, Microsoft Teams Support, Microsoft 365 Migration, Mitel Support, OpenScape Support, Five9 Support, and Genesys Support, with legacy system migration and platform modernization included.
• Business Process Outsourcing (BPO) Services Back-office and business process outsourcing services including multilingual support for global delivery.
• Technical Support Services Multi-tier technical support (Tier 1-3) with AI-assisted troubleshooting workflows, 24/7 coverage, and SLA-driven delivery for enterprise environments.
• IT Help Desk Services Tier 1-3 help desk support providing rapid incident resolution and infrastructure oversight for business-critical environments.
• Enterprise VoIP Services Enterprise voice over IP services with intelligent call routing, auto-attendant, call recording, analytics, mobile integration, and AI-powered voice intelligence features including real-time transcription.

Quantifiable outcome

• 99.9% uptime SLA for managed systems
• +3 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability11 records

Feature5 records

Partnerships

Five partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationDeep technology partnership supporting Microsoft Azure cloud platform, Microsoft 365 migration services, Microsoft Teams deployment and support. The company is a Microsoft-focused service provider with certified expertise in Teams implementations and Azure infrastructure management.
• AWS (Amazon Web Services)coreTechnology or IntegrationAWS cloud platform expertise integrated into managed cloud services offerings. Supports AWS infrastructure management, migration, and optimization as part of multi-cloud service delivery.
• CiscocoreTechnology or IntegrationCisco support services including network infrastructure, unified communications, and collaboration solutions. Provides certified Cisco expertise for enterprise deployments and ongoing support.
• AvayacoreTechnology or IntegrationAvaya support services for unified communications and contact center solutions. Includes support for Avaya platforms, end-of-support migration assistance, and legacy system maintenance.
• GenesyscoreTechnology or IntegrationGenesys contact center and customer experience platform support services. Provides deployment, optimization, and ongoing technical support for Genesys implementations.

Scale indicators8 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Teleperformance: Global customer experience and contact center outsourcing leader with AI-enabled capabilities. Comparable on the contact center support and AI services fronts that Anovia addresses for CX customers.
• Conduent: Public business process and IT services firm with BPO and managed services offerings that overlap with Anovia's back-office outsourcing and multilingual support lines.
• SHI International: Large privately held IT services and managed services firm with deep multi-vendor expertise and similar enterprise sales motion. Operates at significantly larger scale but targets overlapping customer profiles.
• Computacenter: European-headquartered enterprise IT infrastructure and managed services provider with significant North American operations and similar multi-vendor cloud and UC delivery capabilities.
• Connection (PC Connection): Mid-market-focused IT solutions and managed services provider with comparable cloud, collaboration, and AI services portfolio, serving similar enterprise and SMB customer segments.
• CDW Corporation: Major publicly traded IT solutions and managed services provider with deep multi-vendor capabilities and a similar SMB-to-enterprise go-to-market model, though operating at significantly greater scale.
• World Wide Technology (WWT): Large privately held technology solutions provider with managed services, cloud, and AI practices serving Fortune 500 enterprises. Comparable scale and customer profile to Anovia's enterprise segment.
• Insight Enterprises: Large global IT solutions and managed services provider offering cloud, data center, and AI services to enterprise and mid-market clients — overlapping significantly with Anovia's managed IT and cloud offerings.

Direct peers

• ConvergeOne: Specialized unified communications and managed IT services provider with deep Avaya, Cisco, Genesys, and Microsoft Teams expertise serving enterprise customers. Closely aligned to Anovia's UC and managed services portfolio.
• Black Box (AGC Networks / NTT Data): Global UC, contact center, and managed IT services specialist with comparable Avaya, Cisco, and Genesys support capabilities and similar mid-to-large enterprise customer base.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@AnoviaInc
• LinkedInin.linkedin.com/company/anovia-inc

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Anovia