Sarcom
SARCOM GmbH, founded in 1990 in St. Ingbert, Germany, is a private IT field services company delivering onsite IT support, field service, project management, IT logistics, and a multilingual service desk to enterprise and mid-market businesses across Germany through a nationwide technician network.
- Company typePrivate
- Founded1990
- HeadquartersSankt Ingbert, Germany
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Sarcom does
SARCOM GmbH (trading as Sarcom) is a privately held German IT services company headquartered in Sankt Ingbert, Saarland, founded in 1990 and operating exclusively within the German market. The company delivers five integrated IT services to enterprise and mid-market business customers: IT-Fieldservice (on-site IMAC/D, break/fix, preventive maintenance, warranty handling), IT-Onsite-Services (long-term technician placement for rollouts, local IT support, relocations, including AÜG-compliant temporary staffing), IT-Projektmanagement (project control, coordination, risk management, and documentation), IT-Logistics (an owned 800+ m² logistics center providing hardware exchange, storage, staging, repair, spare-part management, and GDPR-compliant data media destruction), and a multilingual Service Desk that functions as the central single point of contact integrating ticketing, technician dispatch, and reporting.
Underlying Sarcom's delivery model is a proprietary multi-language service desk platform with an integrated ticketing and booking system that coordinates between customers, technicians, project managers, and logistics staff. The booking system accepts tickets via email or telephone and is customized per customer. The technical stack is operationally focused rather than productized; there is no disclosed SaaS product, mobile app, public API, SDK, or AI/ML capability. Sarcom's value proposition rests on its nationwide network of contracted and employed technicians and service partners, the in-house logistics footprint, and the bundling of service desk, field service, and logistics into one contractual relationship.
Sarcom generates revenue exclusively through professional services on a custom, quote-based pricing model, with multi-year contracts typical and pricing not publicly disclosed. The go-to-market motion is direct enterprise field sales into Germany, with customer acquisition driven by service-desk and website contact channels rather than digital marketing or marketplace presence. Wolfgang Steffen serves as Geschäftsführer (managing director). The firm is independent, with no disclosed parent company, institutional investors, funding rounds, M&A activity, or partnerships in the available sources. The website serves as the primary marketing channel, with no active social media presence disclosed.
Sarcom firmographics
Firmographics- Name
- Sarcom
- Legal name
- SARCOM GmbH
- Website
- https://sarcom.de
- Company type
- Private
- Founded year
- 1990
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- SARCOM GmbH, founded in 1990 in St. Ingbert, Germany, is a private IT field services company delivering onsite IT support, field service, project management, IT logistics, and a multilingual service desk to enterprise and mid-market businesses across Germany through a nationwide technician network.
- Ownership category
- akta.pro rank
Sarcom industry classification
Industry- Product category
- IT Field Services
- NAICS
- Computer Facilities Management Services (541513), Electronic and Precision Equipment Repair and Maintenance (8112), Other Computer Related Services (541519)
- SIC
- Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)
- akta.pro secondary industries
- IT Operations, Event & Incident Management (NOC/SOC-to-ITSM) (BPAEAJAH), IT Service Management (ITSM) Platforms (HDAEALAA)
Keywords
Where Sarcom is headquartered
LocationHeadquarters
- HQ city
- Sankt Ingbert
- HQ country
- Germany
- HQ region
- Europe
Offices1 record
Markets served
Sarcom business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D
Revenue model
- IT Services: Sarcom generates revenue through professional IT services including IT field service, onsite services, IT project management, IT logistics, and service desk operations. Services are delivered through a nationwide network of technicians and service partners.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom IT service packages |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels1 record
Sarcom product offering
Product offeringCore offering
Sarcom provides integrated IT services for business customers across Germany, delivering on-site IT technician services (IMAC/D, Break/Fix, preventive maintenance), long-term on-site technician placement for rollouts and IT support, customized IT project management, and IT logistics (hardware exchange, storage, staging, repair, and GDPR-compliant data media destruction) from its own 800m² logistics center. A multilingual service desk operates as the single central point of contact, coordinating customers, technicians, project management, and logistics across all engagements.
Product overview
Sarcom (SARCOM GmbH) is an IT services company established in 1990, offering a portfolio of five integrated core services. The offerings consist of IT-Fieldservice (on-site technician services for IMAC/D and Break/Fix), IT-Onsite-Services (long-term technician placement for rollouts and IT support), IT-Projektmanagement (customized project coordination and risk management), IT-Logistics (800m² logistics center for hardware storage, repair, staging, and GDPR-compliant disposal), and a multilingual Servicedesk (central hub for order intake, technician dispatch, and reporting). These services are designed to work together as a unified IT service ecosystem, providing customers with a single point of contact for field service, logistics, and project management needs.
Differentiator
Problem solved
Functional benefit
Products and services
- IT-Fieldservice On-site IT technician services for businesses, covering IMAC/D (Install, Move, Add, Change, Disposal), Break/Fix support, preventive maintenance, warranty handling, and on-site or in-house repair.
- IT-Onsite-Services Long-term on-site technician placement for rollouts, local IT support, facility restructuring or relocation, including temporary staffing compliant with AÜG regulations.
- IT-Projektmanagement Individualized IT project management including project control, coordination, risk management, documentation, and communication tailored to client needs.
- IT-Logistics Comprehensive IT logistics from an 800m² logistics center including hardware exchange, pickup, storage, spare-part management, repair, maintenance, staging, warranty processing, and GDPR-compliant data media destruction.
- Servicedesk Multilingual service desk functioning as the central interface between customers, technicians, project management, and logistics, handling order intake, technician coordination, customer hotline, sub-project execution, reporting, monitoring, and statistics.
Companies that use Sarcom
Customer profileSegments2 records
Ideal customer profiles2 records
Sarcom technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature2 records
Sarcom partnerships and signals
Strategic signalScale indicators3 records
Recent moves4 records
Expansion highlights3 records
Sarcom competitors and assessment
Company assessmentDirect peers
- Getronics: Getronics is a global workspace, cloud, and field services provider with a substantial DACH presence, delivering onsite IT support, IMAC services, and managed service desk capabilities comparable to Sarcom's portfolio.
- Controlware GmbH: Controlware is a German IT service provider specializing in network, datacenter, and managed services for enterprise customers. It competes directly with Sarcom in IT field services, onsite support, and project execution in the German mid-market and enterprise segment.
- SVA System Vertrieb Alexander GmbH: SVA is a German IT solutions and services company with a broad portfolio including datacenter, workplace, and managed services. It is a close comparable to Sarcom in IT field services, onsite support, and infrastructure project work for German enterprise customers.
Broad incumbents
- Atos Germany: Atos is a large global IT services and consulting firm with deep operations in Germany offering managed workplace, field services, and IT project management. Its field service operations and service desk practice directly overlap with Sarcom's core offerings.
- Allgeier SE: Allgeier is a German IT services group offering enterprise IT consulting, software development, and managed services. It competes with Sarcom on enterprise IT field and project work, particularly through its workforce augmentation and IT operations subsidiaries.
- Computacenter: Computacenter is a major European IT infrastructure services provider delivering workplace, field, and managed services across enterprise customers. Its field services and onsite support practices directly mirror Sarcom's IMAC/D, break/fix, and rollout capabilities at substantially larger scale.
- Axians (Vinci Energies): Axians is the ICT brand of Vinci Energies operating across Europe with a strong DACH presence, providing IT infrastructure, managed services, and onsite deployment. It overlaps with Sarcom in IT field service operations and rollout/onsite execution for enterprise customers.
- Bechtle AG: Bechtle is Germany's largest IT systems integrator and services provider with a broad portfolio spanning hardware distribution, managed services, and IT project execution. It overlaps heavily with Sarcom's IT field service, onsite support, and project management offerings but serves a much wider customer base and product portfolio.
- CANCOM: CANCOM is a German-headquartered IT services and solutions provider offering managed services, project execution, and infrastructure support. Its business technology services portfolio overlaps with Sarcom's project management, onsite technician placement, and hardware lifecycle offerings.
Regional players
- Fiducia & GAD / Fiducia IT: Fiducia IT is a major German IT services provider for cooperative banks operating onsite IT support, hardware deployment, and service desk operations at scale. It uses a similar IT field service model as Sarcom but within the banking/cooperative finance niche.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Sarcom social profiles
Digital presenceSarcom compliance and trust
Trust signalCompliance2 records
Sarcom financial estimates
Financial estimateRevenue estimate
Valuation estimate
Sarcom leadership team
Management profileNumber of profiles
Profiles1 record
Sarcom funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Sarcom M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Sarcom
What does Sarcom do?
Sarcom provides integrated IT services for business customers across Germany, delivering on-site IT technician services (IMAC/D, Break/Fix, preventive maintenance), long-term on-site technician placement for rollouts and IT support, customized IT project management, and IT logistics (hardware exchange, storage, staging, repair, and GDPR-compliant data media destruction) from its own 800m² logistics center. A multilingual service desk operates as the single central point of contact, coordinating customers, technicians, project management, and logistics across all engagements.
Is Sarcom a public or private company?
Sarcom is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Sarcom founded?
Sarcom was founded in 1990. It employs 51 to 100 people.
Where is Sarcom based?
Sarcom is headquartered in Sankt Ingbert, Germany, in the Europe region.
How does Sarcom make money?
One revenue line is on record: IT Services.
Who are Sarcom's main competitors?
Direct peers on record are Getronics, Controlware GmbH and SVA System Vertrieb Alexander GmbH. Broad incumbents are Atos Germany, Allgeier SE, Computacenter, Axians (Vinci Energies), Bechtle AG and CANCOM. Fiducia & GAD / Fiducia IT is listed as a regional player.
Does Sarcom have an API?
No public API is recorded for Sarcom.
What industry is Sarcom in?
Sarcom's product category is IT Field Services. Its primary akta.pro industry code is BPAEAJAN, ITSM Managed Services (Run/Operate/Optimize), with a secondary code of BPAEAJAH, IT Operations, Event & Incident Management (NOC/SOC-to-ITSM). Its NAICS code is 541513 and its SIC code is 7373.