Starwood Pet Travel

What Starwood Pet Travel does

Starwood Pet Travel is a privately held, US-based pet relocation company founded in 1985 that provides international and domestic door-to-door transportation services for cats and dogs. The company coordinates every stage of the pet relocation process including flight booking, veterinary documentation, customs clearance, crate provisioning, ground transportation, and final delivery, with tiered service levels anchored by a top-tier Door-to-Door package. It serves four primary customer segments: individual and families relocating internationally (the dominant segment), military families executing PCS moves, corporate clients relocating employees, and US domestic transport customers.

The company's technology stack centers on the Pet Travel Portal, a web-based customer platform that supports document uploads, real-time communication with assigned Pet Travel Coordinators, and progress tracking; CareTags, a live pet tracking system providing in-transit location updates; and the Pet Protection Plan, an add-on coverage offering. These tools overlay an operational layer that combines dedicated human coordinators (one per customer) with a vetted global partner network of on-the-ground agents and direct relationships with major pet-carrying airlines including Qantas, Qatar Airways, American Airlines, Lufthansa, Air New Zealand, British Airways, and KLM. The company claims 10,000+ successful relocations, a 99.6% international success rate, 100% compliance clearance on first submission over the last 12 months, and zero critical in-transit medical events in 2025.

Commercially, Starwood operates a sales-led, quote-based go-to-market with no publicly disclosed pricing; customers request quotes through a web portal and are onboarded by a dedicated coordinator. Distribution is direct via the company website and customer portal, supplemented by organic referrals and Google reviews (4.7/5 across 400+ reviews). Service coverage spans 30+ destination countries across North America, Europe, Asia-Pacific, the Middle East, Africa, and Latin America. No funding rounds, parent company, headcount data, or revenue figures are publicly disclosed.

Name

Starwood Pet Travel

Legal name

Starwood Pet Travel

Website

https://starwoodpet.com

Company type

Private

Founded year

1985

Operating status

Operating

Short description

Starwood Pet Travel is a privately held US pet relocation company, founded in 1985, that provides door-to-door international and domestic transport services for cats and dogs to individuals, military families, and corporate clients across 30+ countries.

Ownership category

akta.pro rank

Product category

Pet Relocation Services

NAICS

Pet Care (except Veterinary) Services (812910)

SIC

Arrangement Of Transportation Of Freight & Cargo (4731)

akta.pro primary industry

Pet Relocation & Moving Transport (HSANAIAH)

akta.pro secondary industries

Pet International Relocation & Quarantine Handling (HSAKACAI), Airport & Travel Pet Transfers (HSANAIAE), Interstate/Regulated Pet Transport (Health Certs/Compliance) (HSANAIAG), Long-Distance/Intercity Pet Transport (HSANAIAF)

Keywords

• Pet relocation services
• International pet transport
• Pet shipping coordination
• Animal transport logistics
• Door-to-door pet travel

Headquarters

HQ city

Not specified

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Pet Relocation Services: Full-service international and domestic pet transport including flight booking, customs clearance, veterinary documentation, ground transportation coordination, and door-to-door delivery. Offers tiered service levels from basic coordination to comprehensive door-to-door packages.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Starwood Pet Travel provides international and domestic door-to-door pet relocation services for cats and dogs. The company manages every detail of the journey, including flight booking, veterinary documentation, customs clearance, quarantine coordination, ground transportation, and final delivery. Services span tiered packages (top tier: Door-to-Door) supported by a dedicated Pet Travel Portal for tracking and a global vetted partner network.

Product overview

Starwood Pet Travel operates as a full-service pet relocation platform offering a portfolio of coordinated services for international and domestic pet transport. The core offering consists of International Pet Transport services, supplemented by specialized offerings for Cat Transport, Dog Transport, Corporate Pet Relocation, US Domestic Transport, and Military Pet Relocation. The technology stack includes the Pet Travel Portal (a customer-facing coordination and tracking platform), CareTags (pet tracking technology providing real-time location updates), and the Pet Protection Plan (coverage add-on). Together, these products provide end-to-end coordination from flight booking and veterinary documentation to customs clearance and door-to-door delivery, with climate-controlled air cargo routes and 100% compliance clearance on first submission.

Differentiator

Problem solved

Functional benefit

Brands

• Pet Travel Portal: A dedicated portal for tracking pet travel progress, uploading documents, and communicating with Pet Travel Coordinators in real time.
• CareTags
• Pet Protection Plan

Products and services

• International Pet Transport

Named customers10 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Eight partnerships are on record, tiered core.

• QantascoreStrategic or Co-development PartnerAirline partner for pet transportation services, operating routes to Australia and other international destinations. Featured as a trusted airline partner on Starwood's website.
• Qatar AirwayscoreStrategic or Co-development PartnerAirline partner for pet cargo transport, featured in partner logo section on Starwood's website.
• American AirlinescoreStrategic or Co-development PartnerAirline partner for pet transportation, prominently featured in airline partner section.
• LufthansacoreStrategic or Co-development PartnerAirline partner for pet cargo transport, featured as a trusted partner on the website.
• Air New ZealandcoreStrategic or Co-development PartnerAirline partner for pet transport, particularly for routes to New Zealand, featured in the partner network.
• British AirwayscoreStrategic or Co-development PartnerAirline partner for pet transportation services to UK and Europe.
• KLMcoreStrategic or Co-development PartnerAirline partner for pet cargo transport, featured in partner network.
• International Animal Transport (IAM)coreStrategic or Co-development PartnerPartner network of global pet travel companies managing logistics across continents, ensuring care and consistency from departure to arrival worldwide.

Scale indicators9 records

Recent moves3 records

Expansion highlights4 records

Direct peers

• PetRelocation: PetRelocation is a US-based, full-service international pet shipping company offering door-to-door coordination, customs handling, and airline booking — the closest direct competitor to Starwood across international corridors.
• Happy Tails Travel: Happy Tails Travel is an international pet transport specialist offering full-service relocation including airline booking, ground transport, and customs documentation — directly comparable service breadth.
• Animal Transportation Worldwide: Animal Transportation Worldwide provides international animal shipping services spanning airline cargo booking, ground logistics, and import/export documentation — directly competitive with Starwood on cross-border relocations.
• AirPets International: AirPets International provides international pet transport services specializing in routes between the US and Europe/UK, with comparable coordinator-based door-to-door service tiers.

Regional players

• PetAir UK: PetAir UK specializes in transporting pets to and from the United Kingdom and Europe via specialized air freight, a comparable service on UK/Europe-bound relocations.
• Jetpets: Jetpets is a leading Australian-headquartered pet transport provider handling domestic and international relocations to/from Australia and New Zealand — directly comparable services on Australia/NZ corridors.
• Dogtainers: Dogtainers is an Australia-based pet transport network with nationwide door-to-door service and international export capability, directly comparable for Australia-served routes.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Starwood Pet Travel