Shelby County Trustee

What Shelby County Trustee does

Shelby County Trustee is a constitutional office of Shelby County, Tennessee, responsible for collecting property taxes (realty and personalty) on behalf of the County, its municipalities, and school districts, and for managing delinquent tax enforcement through lawsuits, payment arrangements, and tax sales. The office, led by Trustee Regina Morrison Newman (elected August 2018, the first woman elected to the role), handles $4.5 billion in annual transactions with no audit findings and maintains investment management of county funds. Services are delivered through a downtown Memphis headquarters, eight seasonal branch service centers across the county (Midtown, Whitehaven, Bartlett, Germantown, Arlington, Collierville, Millington, Frayser), an online payment portal, the payit901 mobile app, and a phone-based customer service operation handling 160,000+ calls annually with a 99.6% answer rate.

Name

Shelby County Trustee

Legal name

Shelby County Trustee, TN

Website

https://shelbycountytrustee.com

Company type

Private

Operating status

Operating

Headcount range

51–100 employees

Ownership category

akta.pro rank

Product category

Government Tax Collection and Administration

NAICS

Collection Agencies (561440), Repossession Services (561491)

SIC

Services-Consumer Credit Reporting, Collection Agencies (7320), Finance Services (6199)

akta.pro primary industry

Taxpayer Services, Education & Outreach (BPAIADAM)

akta.pro secondary industries

Government & Tax-Lien/Tax-Deed Property Auctions (BPAJAEAH), Legal Collections & Litigation Support (Judgments, Garnishments) (FSAKAJAD)

Keywords

• Property tax collection
• Taxpayer assistance programs
• Government financial services
• Delinquent tax enforcement
• Financial empowerment counseling

Headquarters

HQ city

Memphis

HQ country

United States

HQ region

North America

Offices9 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Property Tax Collection: As a county government office, the Trustee collects property taxes (realty and personalty) on behalf of Shelby County, municipalities, and school districts. Taxes are due annually with payment deadline at end of February.
2. Delinquent Tax Collection: Collection of delinquent property taxes through enforcement actions including lawsuits, tax sales, and payment arrangements. Interest and penalties accrue on delinquent balances.
3. Tax Sale Proceeds: Public auction of tax-defaulted properties. Minimum bids include delinquent taxes, accrued interest, court costs, attorney fees, and service/title costs.
4. Payment Processing Fees: Convenience fees collected from taxpayers for electronic payment methods: 2.6% for credit/debit cards and $1.50 for e-check transactions. These fees are passed through to payment processors.
5. PILOT Program Administration: Administration of Payment In-Lieu-of-Tax programs for economic development entities. Taxes are frozen via contractual agreement with various development boards.
6. Investment Management: Investment of county funds held by the Trustee's office, generating investment income. Monthly treasury reports detail investment activities.

Pricing tiers

Go-to-market motion1 record

Distribution channels7 records

Marketing channels10 records

Core offering

The Shelby County Trustee is an elected constitutional office of Shelby County, Tennessee responsible for collecting property taxes (realty and personalty) on behalf of the County, municipalities, and school districts. The office manages delinquent tax enforcement through lawsuits, payment arrangements, and tax sale auctions, administers senior/disabled/veteran tax relief programs, invests county funds, and operates the Greater Memphis Financial Empowerment Center providing free financial counseling to residents. Services are delivered through the main office, seasonal branch locations, an online payment portal, the payit901 mobile app, and phone support handling over 160,000 calls annually.

Product overview

Shelby County Trustee operates as a government office providing property tax collection and financial services to Shelby County, Tennessee residents. The organization offers a unified portfolio of tax payment and financial empowerment services. Core offerings include online and mobile tax payment systems (Online Tax Payment System, payit901 Mobile App, ManagedPay), various taxpayer assistance programs (Tax Relief, Tax Freeze, Quarterly Pay, Wheel Tax Rebate), tax sale auction services, and community financial education programs (Greater Memphis Financial Empowerment Center, Wallet Warnings, Adulting 101 Showcase). The product suite is unified under the Trustee's mandate to collect taxes while providing taxpayer support, with services accessible via web, mobile app, phone, and in-person service centers.

Differentiator

Problem solved

Functional benefit

Brands

• ManagedPay: Monthly payment option allowing taxpayers to set up custom payment schedules through the payit901 mobile app or website.
• Greater Memphis Financial Empowerment Center (GMFEC)
• Wallet Warnings
• payit901

Products and services

• Online Tax Payment System

Quantifiable outcome

• Reduced delinquent property taxes owed by over $23 million since 2018
• +5 more outcomes

Named customers2 records

Segments6 records

Ideal customer profiles7 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature6 records

Partnerships

19 partnerships are on record, tiered core and minor.

• RISE MemphiscoreStrategic or Co-development Partner · 1 January 2019Non-profit service provider and co-founder of the Greater Memphis Financial Empowerment Center (GMFEC). Provides one-on-one financial counseling services for Shelby County residents at no cost. A United Way Driving the Dream agency.
• Cities for Financial EmpowermentcoreStrategic or Co-development PartnerNational organization supporting the Greater Memphis Financial Empowerment Center. Provides expertise and support for financial empowerment initiatives.
• Women's Foundation for a Greater MemphiscoreStrategic or Co-development PartnerFunder and sponsor of the Greater Memphis Financial Empowerment Center.
• United Way of the Mid-SouthcoreStrategic or Co-development PartnerPartner in GMFEC initiative. A United Way Driving the Dream agency. Collaborates on financial empowerment programs.
• Bank On MemphiscoreStrategic or Co-development PartnerCity-wide effort to serve unbanked and under-banked population in Memphis. Founding partners include RISE, Federal Reserve Bank of St. Louis, City of Memphis, and Shelby County Trustee. Helps open no-cost or low-cost bank accounts and establish credit.
• Federal Reserve Bank of St. LouiscoreStrategic or Co-development PartnerFounding partner of Bank On Memphis. Provides expertise and support for financial inclusion initiatives.
• Shelby County GovernmentcoreStrategic or Co-development PartnerParent government entity. Trustee's office is a department of Shelby County Government.
• Shelby County Assessor's OfficecoreImplementation/ SI/ Consulting PartnerProvides property information and assessment data to the Trustee for tax billing purposes. Collaboration on GMFEC program.
• City of Memphis GovernmentcoreStrategic or Co-development PartnerCollaboration on GMFEC and Bank On Memphis initiatives. City co-sponsors financial empowerment programs.
• Memphis Light, Gas and Water Division (MLGW)coreStrategic or Co-development PartnerCollaboration on GMFEC program. Co-sponsor of financial empowerment initiatives.
• Better Business BureaucoreGTM or Marketing PartnerPartnership for Wallet Warnings consumer fraud education program. Provides real-time information about scams and fraud prevention for Shelby County residents.
• Zeus AuctioncoreTechnology or IntegrationTechnology platform provider for tax sale auctions. Handles bidder registration and online auction of tax sale properties.
• payit901coreTechnology or IntegrationMobile app platform for tax payments and eBill delivery. Enables ManagedPay and convenient payment services for taxpayers.
• Downtown Memphis CommissionminorChannel Partner/ Reseller/ DistributorAdministers PILOT program for downtown area. Contact: Chandell Ryan, (901) 575-0540.
• Economic Development Growth Engine (EDGE)minorChannel Partner/ Reseller/ DistributorAdministers PILOT program for economic development. Contact: Joann Massey, (901) 341-2100.
• Industrial Development Boards (Arlington, Bartlett, Collierville, Germantown, Millington)minorChannel Partner/ Reseller/ DistributorVarious municipal Industrial Development Boards administer PILOT programs for their respective areas.
• Health, Educational & Housing Facility BoardsminorChannel Partner/ Reseller/ DistributorHEHFB of Memphis and Shelby County administer PILOT programs for health, educational, and housing facilities.
• Shelby County Land BankminorChannel Partner/ Reseller/ DistributorReceives tax sale properties not redeemed after redemption period expires. Available for purchase at (901) 222-1150.
• Chancery Court Clerk's OfficecoreImplementation/ SI/ Consulting PartnerHandles tax sale confirmation decrees, property title registration, and redemption procedures for tax sale properties.

Scale indicators14 records

Recent moves6 records

Expansion highlights6 records

Others

• CivicPlus: Technology vendor providing the underlying CivicPlus government website platform that powers shelbycountytrustee.com. Selected as the closest ecosystem peer for the Trustee's digital service delivery and citizen experience layer.
• RISE Memphis: The non-profit partner and co-founder of the Greater Memphis Financial Empowerment Center (GMFEC) along with Shelby County Trustee. The operating peer for the financial counseling service line — comparing performance, client outcomes, and program scale.
• Cities for Financial Empowerment Foundation: The national organization explicitly named as a partner supporting the Greater Memphis Financial Empowerment Center. Operates the CFE Fund network that is the direct peer cohort for GMFEC's financial counseling and Bank On Memphis programming.
• Paymentus (payit901): The platform vendor behind the payit901 mobile app supporting ManagedPay, eBill, and tax payment services. Adjacent ecosystem participant that operates the digital channel through which Trustee revenue and taxpayer engagement flows.

Direct peers

• Knox County Trustee (Knoxville, TN): Tennessee county trustee with comparable core functions: property tax collection, delinquent tax enforcement, senior/disabled tax relief programs, and trustee investment of county funds. Closely aligned with Shelby County on statutory scope and taxpayer services.
• Rutherford County Trustee (Murfreesboro, TN): Tennessee county trustee serving the fast-growing Murfreesboro metro area; comparable statutory mandate, with parallel responsibilities for property tax collection, PILOT administration, and online payment options.
• Williamson County Trustee (Franklin, TN): Another TN county trustee operating in a high-growth metropolitan county context; comparable in delivering online payment portals, senior tax relief, and seasonal payment arrangements, though on a smaller absolute scale than Shelby.
• Davidson County Trustee (Nashville, TN): Another Tennessee metropolitan county trustee office with the same constitutional mandate to collect property taxes, manage county funds, and run tax sales. The most direct functional and structural analogue to Shelby County Trustee within the same state regulatory framework.
• Hamilton County Trustee (Chattanooga, TN): Sister constitutional office serving another large Tennessee urban county. Performs the same statutory functions — property tax billing, delinquent enforcement, tax sales, and investment of county funds — making it a directly comparable peer for operational benchmarking.

Broad incumbents

• Tennessee Department of Revenue: The state-level tax administration agency that oversees the State Tax Relief Program distributing $41M+ annually referenced in the data. A broader incumbent operating statewide, including the State Tax Relief matching piece that partners with Shelby County Trustee for senior and disabled relief payments.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xtwitter.com/SCTrustee
• YouTubeyoutube.com/user/ShelbyCountyTrustee
• Facebookfacebook.com/SCTrustee
• LinkedInlinkedin.com/company/shelby-county-trustee

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Shelby County Trustee